Manageability; Service User Interfaces - IBM Power Systems E870 Technical Overview And Introduction

Draft Document for Review October 14, 2014 10:19 am
In addition to the previously mentioned components, the operator panel can be replaced
concurrently by using service functions of the ASMI menu.
Repair and verify services
Repair and verify (R&V) services are automated service procedures that are used to guide a
service provider, step-by-step, through the process of repairing a system and verifying that
the problem was repaired. The steps are customized in the appropriate sequence for the
particular repair for the specific system being serviced. The following scenarios are covered
by R&V services:
Replacing a defective FRU or a CRU
Reattaching a loose or disconnected component
Correcting a configuration error
Removing or replacing an incompatible FRU
Updating firmware, device drivers, operating systems, middleware components, and IBM
applications after replacing a part
R&V procedures can be used by IBM SSR providers who are familiar with the task and those
who are not. Education-on-demand content is placed in the procedure at the appropriate
locations. Throughout the R&V procedure, repair history is collected and provided to the
Service and Support Problem Management Database for storage with the serviceable event
to ensure that the guided maintenance procedures are operating correctly.
Clients can subscribe through the subscription services on the IBM Support Portal to obtain
notifications about the latest updates that are available for service-related documentation.

4.7 Manageability

Several functions and tools help manageability so you can efficiently and effectively manage
your system.

4.7.1 Service user interfaces

The service interface allows support personnel or the client to communicate with the service
support applications in a server by using a console, interface, or terminal. Delivering a clear,
concise view of available service applications, the service interface allows the support team to
manage system resources and service information in an efficient and effective way.
Applications that are available through the service interface are carefully configured and
placed to give service providers access to important service functions.
Various service interfaces are used, depending on the state of the system and its operating
environment. Here are the primary service interfaces:
Light Path (See "Light Path" on page 170 and "Service labels" on page 170.)
Service processor and ASMI
Operator panel
Operating system service menu
SFP on the HMC
SFP Lite on IVM
Service processor
The service processor is a controller that is running its own operating system. It is a
component of the service interface card.
Chapter 4. Reliability, availability, and serviceability
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