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IBM eServer xSeries 300 User Reference Manual

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  • Page 1 ® xSeries 300 User’s Reference...
  • Page 3 xSeries 300 User’s Reference SC32-P030-00...
  • Page 4 “Product warranties and notices,” on page 103. Second Edition (July 2001) © Copyright International Business Machines Corporation 2001. All rights reserved. US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

  • Page 5: Table Of Contents

    Safety ............vii Chapter 1. Introducing the IBM xSeries 300......1 Features and specifications .
  • Page 6 Hard disk drives ........... . 42 Installing or replacing a hard disk drive .
  • Page 7 IBM Statement of Limited Warranty ........103...
  • Page 8 xSeries 300: User’s Reference...

  • Page 9: Safety

    Vor der Installation dieses Produkts die Sicherheitshinweise lesen. Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. © Copyright IBM Corp. 2001...
  • Page 10 Antes de instalar este producto lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. viii xSeries 300: User’s Reference...
  • Page 11 Statement 1 DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: • Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. • Connect all power cords to a properly wired and grounded electrical outlet.
  • Page 12 Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
  • Page 13 Statement 4 ≥18 kg (39.7 lbs) ≥32 kg (70.5 lbs) ≥55 kg (121.2 lbs) CAUTION: Use safe practices when lifting. Statement 5 CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord.
  • Page 14 Statement 8 CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components.

  • Page 15: Chapter 1. Introducing The Ibm Xseries 300

    Your xSeries 300 server comes with a limited warranty and IBM Start Up Support. If you have access to the World Wide Web, you can obtain up-to-date information about your xSeries 300 model and other IBM server products at the following World Wide Web address: http://www.ibm.com/eserver/xseries.

  • Page 16: Features And Specifications

    Features and specifications The following table provides a summary of the features and specifications for your xSeries 300. Microprocessor: Video: Environment: • S3 Savage 4 Pro video on • Air temperature: Supports either of the two listed system board microprocessors (depending on your —...

  • Page 17: Notices And Statements Used In This Book

    Notices and statements used in this book The Caution statements and the Danger statements also appear in the multilingual safety information book provided on the IBM xSeries Documentation CD. Each statement is numbered for easy reference to the corresponding statement in the safety book.

  • Page 18: What Your Ibm Xseries 300 Offers

    What your IBM xSeries 300 offers The design of your server takes advantage of advancements in memory management and data storage. Your server includes: • Impressive performance using the latest microprocessor technology. Your server comes with one Intel Celeron or one Pentium III microprocessor installed.

  • Page 19: Reliability, Availability, And Serviceability Features

    — Vital product data (VPD) (includes information stored in nonvolatile memory for easier remote viewing) 2. Service availability will vary by country. Response time will vary depending on the number and nature of incoming calls. Chapter 1. Introducing the IBM xSeries 300...

  • Page 20: Server Controls And Indicators

    Server controls and indicators The following section identifies the controls and indicators on the front and rear of your server. Front view Power control button Diskette drive Power-on System error activity light light (green) light (amber) (green) Reset button Diskette eject button CD activity CD eject button...

  • Page 21: Rear View

    LAN connected to Ethernet port 2 is 100 Mbps. Ethernet 2 link indicator: This amber LED lights when there is an active link connection on the 10BASE-T or 100BASE-TX interface for Ethernet port 2. Chapter 1. Introducing the IBM xSeries 300...

  • Page 22: Turning On The Server

    Turning on the server Turning on the server refers to the act of plugging the power cord of your server into the power source and starting the operating system. Complete the following steps to turn on the server: 1. Plug the power cord of your server into the power source. Note: Plugging the power cord into a power source may cause the server to start automatically.

  • Page 23: Standby Mode

    Complete the following steps to put the server into the standby mode: 1. Refer to your operating system documentation for the proper procedure to shutdown the operating system. 2. Press the power control button on the front of the server. Chapter 1. Introducing the IBM xSeries 300...
  • Page 24 xSeries 300: User’s Reference...

  • Page 25: Chapter 2. Arranging Your Workspace

    Dust buildup compounds problems that are associated with glare. Remember to clean your monitor screen periodically using a soft cloth that is moistened with a nonabrasive liquid glass cleaner. © Copyright IBM Corp. 2001...

  • Page 26: Air Circulation

    Air circulation Your server and monitor produce heat. Your server has one or more fans that pull in fresh air and force out hot air. The monitor lets hot air escape through vents. Blocking the air vents can cause overheating, which might result in a malfunction or damage. Place the server and monitor so that nothing blocks the air vents;...

  • Page 27: Chapter 3. Configuring Your Server

    ServerGuide CDs The ServerGuide CDs include software setup and installation tools that are specifically designed for IBM xSeries 300 servers. You can use these CDs during the initial installation of your server to configure the server hardware and to simplify your NOS installation. The ServerGuide CDs also contain a collection of application programs, which you can install after your server is up and running.

  • Page 28: Choices Available From The Configuration/Setup Main Menu

    Choices available from the Configuration/Setup main menu From the Configuration/Setup Utility main menu, you can select settings that you want to change. The Configuration/Setup Utility main menu is similar to the following illustration: CMOS Setup Utility - Copyright (c) 1984 - 2000 Award Software Configuration/Setup Utility Select Option: System Summary...
  • Page 29 Select this choice to enable or disable the microprocessor cache. Attention: Do not make changes to the Cache Control unless directed to do so by an IBM authorized service representative. — ROM Shadowing Select this choice to enable or disable the state of ROM shadowing.

  • Page 30: Using Passwords

    Select this choice to discard your changes and restore the factory settings. • Exit Without Saving Select this choice if you want to exit without saving changes, or if no changes have been made. Using passwords The System Security choice appears only on the full Configuration/Setup Utility menu.

  • Page 31: Choices Available From The Scsiselect Menu

    5. Follow the instructions on the screen to change the settings of the selected items; then, press Enter. Choices available from the SCSISelect menu The following choices appear on the SCSISelect Utility menu: • Configure/View Host Adapter Settings Select this choice to view or change the SCSI controller settings. To reset the SCSI controller to its default values, press F6;...

  • Page 32: Using The Pxe Boot Agent Utility Program

    Using the PXE boot agent utility program The PXE boot agent is a built-in, menu-driven configuration utility program that you can use to: • Change network startup (boot) protocols • Change startup (boot) order • Select whether or not to display setup prompt •...
  • Page 33 • Setup time wait menu Select this choice to set the amount of time (in seconds) that the system will pause during initialization for a Ctrl+S input. — 2 seconds (Default) — 3 seconds — 5 seconds — 8 seconds •...
  • Page 34 xSeries 300: User’s Reference...

  • Page 35: Chapter 4. Using The Serverguide Cds

    Chapter 4. Using the ServerGuide CDs The ServerGuide CDs include easy-to-use software setup and installation tools that are specifically designed for your IBM server. The ServerGuide Setup and Installation program detects the server model and hardware options that are installed and uses that information during setup to configure the hardware.

  • Page 36: Features At A Glance

    Setup and Installation CD Setup and Installation CD System Updates and Applications (continued) CD (continued) Note: The ServerGuide program requires a supported IBM • Creates a Setup Replication • Includes a vast library of fully server with an enabled Diskette for replicating setup...

  • Page 37: Setup And Configuration Overview

    When you use the Setup and Installation CD, you do not need setup diskettes. You can use the CD to configure any supported IBM server model. The setup program checks your system BIOS, service processors, and other system hardware to determine if system updates are available.

  • Page 38: System Partition

    System Partition ServerGuide creates a 50 MB System Partition on the default drive. The System Partition contains server-specific utility programs such as service processor disk operating system (DOS) utilities, system diagnostics, flash BIOS updates, and other programs. Note: Programs in the System Partition vary by server model, and not all server models run utility programs from the System Partition.

  • Page 39: Installing Your Nos Without Serverguide

    If you have already configured the server hardware and you decide not to use ServerGuide to install your NOS, download the latest NOS installation instructions: 1. Go to http://www.ibm.com/pc/support 2. Click Servers. 3. From the Family field, select your server model.
  • Page 40 Setup and Action Installation CD ServerGuide will Ensure that the NOS CD is supported by ServerGuide. See the Setup not start your NOS and Installation CD label for a list of supported NOS versions. Cannot install Ensure that the NOS is supported on your server. If the NOS is NOS.

  • Page 41: Chapter 5. Installing Options

    The following illustration shows the locations of major components in your server. Note: The illustrations in this document might differ slightly from your hardware. Air baffle Clip Heat sink Memory module Microprocessor Fans Blanks Hard disk drive Hard disk drive filler panel © Copyright IBM Corp. 2001...

  • Page 42: System Board Internal Cable Connectors

    System board internal cable connectors The following illustration identifies the internal connectors on the system board. System fan 2 CPU fan A CPU fan B Microprocessor (SYSFAN2) (CPUFAA) (CPUFAB) (U21) System fan 1 Front panel (SYSFAN1) (FPI) DIMM 1 DIMM 2 Battery DIMM 3 Primary IDE...

  • Page 43: System Board Jumpers

    • Back up all-important data before you make changes to disk drives. • For a list of supported options for the xSeries 300, refer to http://www.ibm.com/pc/us/compat on the World Wide Web. Chapter 5. Installing options...

  • Page 44: System Reliability Considerations

    System reliability considerations To help ensure proper cooling and system reliability, make sure that: • Each of the drive bays has an electromagnetic compatibility (EMC) shield and either a drive or a filler panel installed. • There is space around the server to allow the cooling system to work properly. •...

  • Page 45: Safety Information

    Safety Information Before installing this product, read the Safety Information. Antes de instalar este produto, leia as Informações de Segurança. Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí. Læs sikkerhedsforskrifterne, før du installerer dette produkt. Lees voordat u dit product installeert eerst de veiligheidsvoorschriften. Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
  • Page 46 Antes de instalar este produto, leia as Informações sobre Segurança. Antes de instalar este producto lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. xSeries 300: User’s Reference...
  • Page 47 Statement 1 DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: • Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. • Connect all power cords to a properly wired and grounded electrical outlet.
  • Page 48 Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
  • Page 49 Statement 4 ≥18 kg (39.7 lbs) ≥32 kg (70.5 lbs) ≥55 kg (121.2 lbs) CAUTION: Use safe practices when lifting. Statement 5 CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord.
  • Page 50 Statement 8 CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components.

  • Page 51: Removing The Cover

    Removing the cover Complete the following steps to remove the server cover: 1. Review the information in “Before you begin” on page 29. 2. Turn off the server and all attached devices and disconnect all external cables and power cords. 3.

  • Page 52: Working With Adapters

    Working with adapters This section provides information about the expansion slots on the system board, and peripheral component interconnect (PCI) adapters. Some models come with an Adaptec SCSI adapter installed in one of the PCI slots. Attention: Your server comes with an integrated video controller on the system board.

  • Page 53: Adapter Considerations

    Adapter considerations Before you install adapters, review the following: • Locate the documentation that comes with the adapter and follow those instructions in addition to the instructions in this chapter. • If you need to change the switch settings or jumper settings on your adapter, follow the instructions that come with the adapter.
  • Page 54 4. Remove the expansion-slot clip that holds the expansion-slot cover in place by sliding it upward and off the frame of the server. Note: The illustrations in this document might differ slightly from your hardware. Expansion-slot clip Adapter Retention latch Expansion- slot cover Expansion...
  • Page 55 9. Connect the internal cables to the adapter. Attention: Route cables so that they do not block the flow of air from the fans. 10. If you have other options to install or remove, do so now. 11. Replace the cover on the server; then, reinstall the server in the rack and connect all external cables.

  • Page 56: Hard Disk Drives

    Hard disk drives Your server supports two, 1-inch (26 mm) slim 3.5-inch hard disk drives. Depending on the model, your server supports two SCSI or two IDE hard disk drives. Installing or replacing a hard disk drive Complete the following steps to install or replace a hard disk drive: Attention: When you handle static-sensitive devices, take precautions to avoid damage from static electricity.

  • Page 57: Installing Dimms

    Your xSeries 300 server supports 128 MB, 256 MB, and 512 MB DIMMs. Your ® server supports a maximum of 1.5 GB of system memory. See the ServerProven list at http://www.ibm.com/pc/compat for a list of memory modules for use with your server. •...
  • Page 58 5. Install the DIMM: a. Open the retaining clip on each end of the DIMM connector. Turn the DIMM so that the pins align correctly with the connector. Attention: To avoid breaking the retaining clips or damaging the DIMM connectors, open, and close the clips gently. b.

  • Page 59: Replacing The Fan Assembly

    Replacing the fan assembly Complete the following steps to replace the fan assembly: 1. Review the information in “Before you begin” on page 29. 2. Turn off the server and peripheral devices. 3. Remove all external cables from the server; then, remove the server from the rack and remove the cover.

  • Page 60: Installing The Cover

    Installing the cover Complete the following steps to install the server cover: 1. Install the cover by placing it into position and sliding it forward. Make sure that the cover engages the tabs at the front and rear of the server. Attention: Before sliding the cover forward, place it over 80% of the server, to ensure that the cables are covered and all of the tabs will engage the front edge of the server properly.

  • Page 61: I/O Connectors

    I/O connectors Your server has the following I/O connectors: • Serial connector • Universal Serial Bus (USB) connectors • Keyboard connector • Video connector • Auxiliary-device (pointing device) connector • Ethernet connectors Ethernet 1 connector Mouse or auxiliary pointing device connector Keyboard connector USB 2 Serial...

  • Page 62: Serial-Port Connector

    4. Select the serial port; then, use the arrow keys to advance through the settings available. 5. Select Save Settings; then, select Exit Setup to exit from the Configuration/Setup Utility main menu. Serial-port connector Your server has one serial-port connector located on the rear of the server. The following table and illustration shows the pin-number assignments for the 9-pin, male D-shell serial-port connector on the rear of your server.

  • Page 63: Usb-Port Connectors

    USB-port connectors Each USB port has an external connector on the rear of the server for attaching USB- compatible devices. The following table and illustration show the pin-number assignments for the USB-port connectors on the rear of your server. Table 3. USB-port connector pin-number assignments. Signal -Data +Data...

  • Page 64: Video Connector

    Video connector The following table shows the pin-number assignments for the 15-pin analog video connector on the rear of the server. Table 5. Video-connector (15-pin female) number assignments. Signal Signal Signal Ground Not connected Green or monochrome Ground DDC SDA Blue Ground Horizontal synchronization...

  • Page 65: Ethernet Ports

    ServerGuide CDs. Failover for redundant Ethernet The IBM 10/100 Ethernet Adapter or the IBM 10/100 EtherJet PCI family of adapters are optional redundant network interface cards (NICs) that you can install in your server. If you install this NIC and connect it to the same logical segment as the primary Ethernet controller, you can configure the server to support a failover function.

  • Page 66: High Performance Ethernet Modes

    Priority Packet information is available on the IBM Networking Web site at: http://www.ibm.com/networking/support. Priority Packet prioritizes traffic based on priority filters. These are parameters you assign to outgoing (transmit) packets.
  • Page 67 802.1p. • The adapters on these devices must support 802.1p. The Ethernet controller in your server, all IBM Netfinity 10/100 Ethernet Security Adapters, and IBM 10/100 Ethernet Server Adapters support 802.1p. • The adapter cannot be assigned to an adapter team.
  • Page 68 Normally, Vlans are configured at the switch and any computer can be a member of one VLAN per installed network adapter. Your Ethernet controller supersedes this by communicating directly with the switch, allowing multiple VLANs on a single network adapter (up to 64 VLANs). To set up VLAN membership, your Ethernet controller must be attached to a switch that has VLAN capability.

  • Page 69: Ethernet Port Connector

    Notes: 1. Windows NT versions prior to 4.0 do not support VLANs. 2. VLANs require NT 4.0 with Service Pack 3.0 and the NDIS driver from Microsoft. 3. In Windows NT, VLANs cannot be implemented on controllers that have been configured for teaming options.
  • Page 70 xSeries 300: User’s Reference...

  • Page 71: Chapter 6. Solving Problems

    After you register and profile your xSeries 300, you can diagnose problems using the IBM Online Assistant, and you can participate in the IBM discussion forum. For more detailed information about registration and creating a customized profile for your IBM products, visit the following addresses on the Web: —...

  • Page 72: Server Support

    Register and profile your server properly? After you register and profile, you will be able to: • Diagnose problems using the IBM Online Assistant • Participate in the IBM discussion forum • Receive e-mail notifications of technical updates related to your profiled products...

  • Page 73: Post

    POST When you turn on the server, it performs a series of tests to check the operation of system components and some of the options that are installed in the server. This series of tests is called the power-on self-test, or POST. If POST finishes without detecting any problems, the first window of your operating system or application program appears.
  • Page 74 Note: If you just connected a new mouse or other pointing device, turn off the server and disconnect that device. Wait at least 5 seconds; then, turn on the server. If the error message goes away, replace the device. One long and one short beep POST encountered an error on a video adapter.
  • Page 75 Table 8. POST beep codes. Beep Code Description Action 1-1-2 Microprocessor register test has failed. Call for service 1-1-3 CMOS write/read test has failed. 1-1-4 BIOS ROM checksum has failed. 1-2-1 Programmable Interval Timer test has failed. 1-2-2 DMA initialization has failed. 1-2-3 DMA page register write/read test has failed.

  • Page 76: Post Error Messages

    POST error messages The following tables provide information about the POST error messages that can appear during startup. POST message Description The server failed to boot on three consecutive attempts. All caches are disabled. Repeatedly turning the server on and then off or resetting the server might cause this problem.
  • Page 77 POST message Description The time of day has not been set. Action: Set the correct date and time. If the date and time are set correctly and saved, but the 163 error message reappears, call for service. You can use the server until the system is serviced, but any application programs that use the date and time will be affected.
  • Page 78 POST message Description An error occurred during the memory controller test. This error can be caused by: • Incorrectly installed memory • A failing memory module • A system board problem Action: 1. If you just installed memory, verify that the new memory is correct for your server. Also verify that the memory is installed and seated correctly.
  • Page 79 POST message Description A parallel port configuration error occurred. Action: If you changed a hardware option, make sure that the parallel port setting is correct in the Configuration/Setup Utility program. If the setting is not correct, change it. If the problem remains, call for service. 11xx An error occurred during the system-board serial port test.
  • Page 80 POST message Description 1962 No valid startup devices were found. The system cannot find the startup drive or operating system. Action: Be sure that the drive you want to start from is in the startup sequence. Select Start Options from the Configuration/Setup Utility program main menu. If you are unable to set the startup sequence, call for service.
  • Page 81 POST message Description 00019501 Processor 1 is not functioning. Action: Replace microprocessor 1. If the problem remains, call for service. 00019502 Processor 2 is not functioning. Action: Replace microprocessor 2. If the problem remains, call for service. 00019701 Processor 1 failed the built-in self test. Action: Replace microprocessor 1.
  • Page 82 POST message Description 00180600 A PCI-to-PCI bridge error occurred. More than one PCI bus tried to access memory below 1 MB. Action: Remove the PCI adapter that has the PCI bridge. If you can start the server without the adapter, reinstall and retest the adapter. If the adapter fails, replace it. If you cannot isolate and correct the problem, call for service.
  • Page 83 POST message Description I9990650 AC power has been restored. Action: No action is required. This message appears each time AC power is restored to the server after an AC power loss. Other Numbers POST found an error. Action: Follow the instructions on the screen. Table 9.

  • Page 84: Small Computer System Interface Messages (Some Models)

    If the error remains or recurs, call for service. Diagnostic programs and error messages The system diagnostic programs are stored on the IBM Enhanced Diagnostics CD. These programs provide the primary methods of testing the major components of your server.

  • Page 85: Text Messages

    Starting the diagnostic programs The IBM Enhanced Diagnostics programs will isolate your server hardware from software that you have installed on your hard disk drive. The programs run independently of the operating system, and must be run either from the CD or diskette.

  • Page 86: Using The Diagnostics Cd

    An IBM Enhanced Diagnostics CD comes with your server. You can also download the latest image of the diagnostics from http://www.ibm.com/pc/support on the World Wide Web.

  • Page 87: Using The Diagnostic Diskette

    Using the diagnostic diskette Complete the following steps to start the IBM Enhanced Diagnostics using the diagnostics diskette: 1. Turn off your server and any peripheral devices. 2. Insert the IBM Enhanced Diagnostics diskette into the diskette drive. 3. Turn on the peripheral devices; then, turn on your server.

  • Page 88: Diagnostic Error Message Tables

    Diagnostic error message tables The following tables provide descriptions of the error messages that might be listed in the test log after you run the diagnostic programs. Code Function Result Text message Action Core system Failed Processor board, ECC Test Call for service.
  • Page 89 Code Function Result Text message Action Microprocessor Failed Invalid microprocessor in slot xyz or BIOS setup Check the system problem error log for the related error (where xyz identifies the microprocessor that is messages. causing the error message) If your system does not have the latest Processor in socket id xyz is installed but not level BIOS installed,...
  • Page 90 Code Function Result Text message Action System thermal Failed Fan # n Replace the indicated fan. (where n is the number of the failing fan) Temperature sensed on processor board is out of Call for service. range Status display Failed Any failure message Call for service.
  • Page 91 Code Function Result Text message Action System cache Aborted Test setup error: BIOS cannot access VPD If your system does not information have the latest level BIOS installed, update the BIOS Test setup error: Corrupt DMI BIOS, information to the latest level and run in BIOS is not as expected the diagnostic program again.
  • Page 92 Code Function Result Text message Action Mouse Failed On system-board pointing device test failed. Replace the pointing device. If the problem remains, call for service. Video monitor Any message Refer to the information that came with the monitor. Ethernet Failed In PCI slot n Replace the Ethernet adapter in slot n.

  • Page 93: Recovering Bios Code

    Use the ServerGuide program to make a BIOS flash diskette. • Download files to make a BIOS flash diskette from the World Wide Web. Go to http://www.ibm.com/pc/support/, select IBM System Support, and then make the selections for your system. •...
  • Page 94 3. Move the JROM1 jumper to the alternate position (pins 1 and 2) to enable the BIOS recovery mode. 4. Reinstall the cover, see “Installing the cover” on page 46. 5. Reconnect all external cables and power cords and turn on the peripheral devices.

  • Page 95: Clearing Cmos

    17. Restart the server, which should start up normally. Clearing CMOS If you need to erase configuration information, you must move the CMOS jumper. See the illustration in “Recovering BIOS code” on page 79 for the location of the CMOS jumper.
  • Page 96 Table 10. Troubleshooting charts. Device Suggested action Diskette drive If there is a diskette in the drive, verify that: The diskette drive is enabled in the Configuration/Setup Utility program. Diskette drive in-use light stays on, or the system bypasses the The diskette is good and not damaged.
  • Page 97 You installed the necessary device drivers for the applications. blank when you start some application programs. Some IBM monitors have their own self-tests. If you suspect a problem with your monitor, refer to the information that comes with the monitor for adjusting and testing instructions.
  • Page 98 Table 10. Troubleshooting charts. Device Suggested action An IBM option that used to work Verify that all of the option hardware and cable connections are secure. does not work now. If the option comes with its own test instructions, use those instructions to test the option.

  • Page 99: Troubleshooting The Ethernet Controller

    Table 10. Troubleshooting charts. Device Suggested action Software To determine if problems are caused by the software, verify that: Your system has the minimum memory requirements needed to use the Suspected software problem. software. For memory requirements, refer to the information that comes with the software.
  • Page 100 • Make sure that you are using the correct device drivers, supplied with your system. • Check for operating system-specific causes for the problem. • Make sure that the device drivers on the client and system are using the same protocol.

  • Page 101: Ethernet Controller Troubleshooting Chart

    Ethernet controller troubleshooting chart You can use the following troubleshooting chart to find solutions to 10/100 Mbps Ethernet controller problems that have definable symptoms. Table 11. Ethernet troubleshooting chart. Ethernet controller Suggested action problem The server stops running The PCI BIOS interrupt settings are incorrect. when loading device drivers.

  • Page 102: Ethernet Controller Messages

    Ethernet controller messages The integrated Ethernet controller might display messages from the following device drivers: • Novell NetWare or IntraNetWare system open data-link interface (ODI) • Network driver interface specification (NDIS) adapter for level 4.0 (Windows NT) Novel NetWare or IntraNetWare system ODI driver teaming messages This section provides explanations of the error messages for the Novel NetWare or IntraNetWare system ODI driver, and suggested actions to resolve each problem.

  • Page 103: Ndis 4.0 (Windows Nt) Driver Messages

    Table 12. NetWare driver messages for the Ethernet controller. Message Description Requested number of Secondary Explanation: The number of adapters specified in the bind command could not cards are not found. be located. Action: Verify the numbers and slot locations of the adapters to be bound. If the problem persists, contact your network supplier.
  • Page 104 Explanation: Single adapter found, but multiple instances tried to load. Action: Using the Configuration/Setup Utility program, make sure that Ethernet is enabled, and that the slot containing the IBM xSeries 300 10/100 Ethernet Adapter or the IBM 10/100 EtherJet PCI adapter is enabled.
  • Page 105 Table 13. NDIS (Windows NT) driver messages for the Ethernet controller. Error code (hex) Description All other 4- Action: Call for service. character hexadecimal codes Chapter 6. Solving problems...

  • Page 106: Ethernet Teaming Messages

    Ethernet teaming messages This section displays the messages associated with Ethernet teaming. Table 14. NDIS (Windows NT) driver teaming messages for the Ethernet controller. Event ID Type Description Error Explanation: Team name and physical adapter name are the same. This is an invalid configuration.
  • Page 107 Table 14. NDIS (Windows NT) driver teaming messages for the Ethernet controller. Event ID Type Description Error Explanation: Team nn. The last adapter has lost its link. Network connection has been lost. Action: Shut down the server and replace the adapters; then, restart the server to reestablish the connection.

  • Page 108: Replacing The Battery

    Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.

  • Page 109: Getting Help, Service, And Information

    If you need help, service, technical assistance, or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. For example, IBM maintains pages on the World Wide Web where you can get information about IBM products and services, find the latest technical information, and download device drivers and updates.

  • Page 110: Service Support

    • IBM hardware repair - If the problem is determined to be caused by IBM hardware under warranty, trained service personnel are available to provide the applicable level of service.

  • Page 111: Getting Customer Support And Service

    Getting customer support and service Purchasing an IBM PC hardware product entitles you to standard help and support during the warranty period. If you need additional support and services, a wide variety of extended services are available for purchase that address almost any need.

  • Page 112: Getting Information By Fax

    Arranging for service (on-site or carry-in) • Arranging for overnight shipment of customer-replaceable parts In addition, if you purchased an IBM xSeries system, you are eligible for IBM Start Up Support for 90 days after installation. This service provides assistance for: •...

  • Page 113: Getting Help Around The World

    International Warranty Service. When you register with the International Warranty Service Office, you will receive an International Warranty Service Certificate that is honored virtually worldwide, wherever IBM or IBM resellers sell and service IBM PC products. For more information or to register for International Warranty Service: •...

  • Page 114: Enhanced Pc Support Line

    Service availability and name might vary by country. Enhanced PC support line Enhanced PC Support is available for desktop and mobile IBM computers that are not connected to a network. Technical support is provided for IBM computers and IBM or non-IBM options, operating systems, and application programs on the Supported Products list.

  • Page 115: Warranty And Repair Services

    • In all other countries, contact your IBM reseller or IBM marketing representative. Ordering publications Additional publications are available for purchase from IBM. For a list of publications available in your country: • In the U.S., Canada, and Puerto Rico, call 1-800-879-2755.
  • Page 116 xSeries 300: User’s Reference...

  • Page 117: Appendix A. Product Warranties And Notices

    • A warranty period of 3 years on parts and 1 year on labor means that IBM will provide warranty service without charge for: 1. parts and labor during the first year of the warranty period 2.
  • Page 118 WITHOUT WARRANTIES OF ANY KIND. Warranty Service To obtain warranty service for a Machine, contact IBM or your reseller. If you do not register your Machine with IBM, you may be required to present proof of purchase.
  • Page 119 IBM or your reseller of changes in a Machine's location. IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM's possession or 2) in transit in those cases where IBM is responsible for the transportation charges.

  • Page 120: Part 2 - Country-Unique Terms

    YOU. Governing Law Both you and IBM consent to the application of the laws of the country in which you acquired the Machine to govern, interpret, and enforce all of your and IBM’s rights, duties, and obligations arising from, or relating in any manner to, the subject matter of this Agreement, without regard to conflict of law principles.
  • Page 121 2. as to any other actual damage arising in any situation involving nonperformance by IBM pursuant to, or in any way related to the subject of this Statement of Limited Warranty, IBM's liability will be limited to the charge paid by you for the individual Machine that is the subject of the claim.
  • Page 122 PEOPLE'S REPUBLIC OF CHINA (PRC) Governing Law: The following replaces this Section: Both you and IBM consent to the application of the laws of the State of New York (except when local law requires otherwise) to govern, interpret, and enforce all your and IBM’s rights, duties, and obligations arising from, or relating in any manner to, the...
  • Page 123 The minimum warranty period for Machines is six months. In case IBM or your reseller is unable to repair an IBM Machine, you can alternatively ask for a partial refund as far as justified by the reduced value of the unrepaired Machine or ask for a cancellation of the respective agreement for such Machine and get your money refunded.
  • Page 124 Limitation of Liability: The following replaces item 2 in this Section: as to any other actual direct damages, IBM's liability will be limited to the total amount you paid for the Machine that is the subject of the claim. For purposes of this item, the term "Machine"...

  • Page 125: Notices

    The following item is added to this paragraph: 3. breach of IBM's obligations implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982.

  • Page 126: Edition Notice

    Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk.

  • Page 127: Important Notes

    IBM. Unless otherwise stated, IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.

  • Page 128: Industry Canada Class A Emission Compliance Statement

    This product is in conformity with the protection requirements of EU Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility. IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product, including the fitting of non-IBM option cards.

  • Page 129: Taiwan Electrical Emission Statement

    Japanese Voluntary Control Council for Interference (VCCI) statement Power cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet.
  • Page 130 IBM power cord part Used in these countries and regions number 13F9940 Argentina, Australia, China (PRC), New Zealand, Papua New Guinea, Paraguay, Uruguay, Western Samoa 13F9979 Afghanistan, Algeria, Andorra, Angola, Austria, Belgium, Benin, Bulgaria, Burkina Faso, Burundi, Cameroon, Central African Rep., Chad, China (Macau S.A.R.), Czech Republic, Egypt, Finland,...
  • Page 131 NetWare error messages 88 removing 37 pin-number assignment 55 creating VLAN 55 priority filters 52 customer support and service 97 priority packet mode 52 teaming 52 troubleshooting information 85 VLAN 53 Windows NT error messages 89 data rate © Copyright IBM Corp. 2001...
  • Page 132 Ethernet controller 4 Ethernet 51 Ethernet port 51 integrated functions 2 exit without saving 16 internal connectors 28 expansion bays 2 expansion enclosure problem 82 expansion slots 2 location 38 keyboard type 38 connector 49 problem 82 speed 14 failover Ethernet 51 fan, replacing 45 LEDs...
  • Page 133 notices serial port 84 electronic emission, Class A 113 software 85 FCC, Class A 113 USB port 85 miscellaneous 113 product product 113 data 14 trademarks 112 notices 113 profile customize support 97 PXE boot agent utility 13 option installing 27 problem 83 ordering publications 101 reliability, system 30...
  • Page 134 99 ordering 100 Web addresses 97 support services Web site electronic 97 compatible options 43 switches and jumpers 29 IBM information 95 system other companies 95 management 4 ServerGuide 21 reliability 30 security 15 summary 14 system board...
  • Page 136 Part Number: 32P0300 32P0300...

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