Troubleshooting - 3Com Megahertz Series User Manual

Troubleshooting

Symptom
Basic Troubleshooting, applicable for all
problem situations.
Computer not connecting to network.
Driver not loading correctly.
Application cannot find the modem.
Modem will not fax.
Solution
Inspect all cables and connections.
Check whether your card if fully inserted into the slot.
Verify whether you have the latest BIOS for your system. If not, check the Web
site for your computer, download the newest BIOS version and follow the
upgrade instructions.
If you are not using the Softex PC Card Controller, reinstall your Service Pack
software after installing drivers for the LAN+Modem card.
The event log lists any problems found during system operation. To check the
event log for errors, select Programs/Adminstrator Tools/Event Viewer from the
Start menu.
The most common problems under NT 4.0 occur because system resources are
not set correctly. If you are installing the LAN+Modem card using the
point-enabler procedure, refer to the following table for examples of what
resources to select.
System Recommended IRQ
-------------------------------
Micron Trek2
Dell Latitude LT
Dell Inspiron 7000
Dell Inspiron 3200
IBM 770ED
TI/Acer Extensa 670CDT 10
Compaq 7400
Toshiba 660CT
Toshiba 750DVD
Toshiba 780CDM
Gateway 9100SE
NEC Versa LX
Remember that you can always use the Windows NT Diagnostics Resource tab
to determine which resources are free.
Service Pack 3 or a later version should be installed before you install the Softex
PC Card Controller. If you are using Softex without any Service Pack software,
you will have to follow these steps in order:
1 Remove the card.
2 Uninstall the Softex software.
3 Install the Service Pack software.
4 Reinstall the Softex software.
5 Reinstall the card.
You can download the latest Service Pack from Microsoft .
An older application may not be aware of COM ports higher than COM4. If
your modem is installed on COM5 or higher, reinstall the modem using one of
the legacy COM ports (COM2, COM3, or COM4).
Most Windows fax software will not work with Windows NT. Contact Microsoft
for information about software for sending faxes.
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