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Promise Technology SUPERSWAP 4100 User Manual

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S
S
4100
UPER
WAP
U
M
SER
ANUAL
Version 1.3

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Summary of Contents for Promise Technology SUPERSWAP 4100

  • Page 1 4100 UPER ANUAL Version 1.3...
  • Page 2 You should back up all data before installing any drive controller or storage peripheral. Promise Technology is not responsible for any loss of data resulting from the use, disuse or misuse of this or any other Promise Technology product. Notice...
  • Page 3 Supply against the wattage required by your PC plus the disk drives you plan to install in the SuperSwap 4100. Upgrade your Power Supply if necessary. Do not use a Y-connector to share power between the SuperSwap 4100 and another device.
  • Page 4 SuperSwap 4100 User Manual...

  • Page 5: Table Of Contents

    Unpack your SuperSwap 4100 ........5...
  • Page 6 SuperSwap 4100 User Manual...

  • Page 7: Chapter 1: Introduction

    • Specifications, page 3 • Key Features, page 4 Thank you for purchasing Promise Technology’s SuperSwap 4100 internal disk drive enclosure. About This Manual This User Manual describes how to setup, use and maintain the SuperSwap 4100 internal disk drive enclosure.

  • Page 8: Overview

    SuperSwap 4100 accepts only Serial ATA drives. It does not support (Parallel) ATA or SCSI disk drives. When used with Promise Technology Serial ATA RAID 0, 1, 5 or 10 products, such as the FastTrak S150 SX4, SuperSwap 4100 allows...

  • Page 9: Specifications

    Connector Sequential Daisy-Chain Startup Connector Switch (1 of 2) Figure 2. SuperSwap 4100 Rear View. Specifications • Fits most 3.5-inch form factor Serial ATA hard disk drives • Occupies three contiguous 5.25-inch component bays in PC chassis • Standard Serial ATA interface •...

  • Page 10: Key Features

    SuperSwap 4100 User Manual Key Features • Supports standard 7,200 rpm and 10,000 rpm Serial ATA drives • Combine with Promise Serial ATA RAID products to provide striping (RAID 0), mirroring (RAID 1), distributed parity (RAID 5) and mirroring/striping (RAID 10) at the hardware level •...

  • Page 11: Chapter 2: Installation

    (Promise recommends that you wear an anti-static strap or touch a grounded object) and that you unplug your system before installing SuperSwap 4100 or handling its components. There are two phases to install the SuperSwap 4100 into your computer: • Install the enclosure in your computer chassis •...
  • Page 12 SuperSwap 4100 User Manual Remove the drive carriers from the SuperSwap 4100 enclosure and set them aside. If your PC chassis uses slide brackets (above), attach two slides to each side of the SuperSwap enclosure. Otherwise, continue with Step 6.
  • Page 13 Chapter 2: Installation Carefully slide the SuperSwap 4100 enclosure into the drive bays. Align the front of the housing assembly with the front of your computer. If your PC chassis has fixed mounting brackets, install and snug the eight screws into the eight threaded mounting holes (four on each side) of the housing assembly.
  • Page 14 SuperSwap 4100 User Manual Port 1 SuperSwap Port 2 4100 Port 3 Port 4 Serial ATA Cable FastTrak FastTrak S150 SX4 Controller Card Port 1 Port 2 Port 3 Port 4 Connect a Serial ATA cables from your FastTrak or SATA 150 Controller card.
  • Page 15 SMBus 3-pin to 3-pin Cable To Daisy Chain IN Management Connector of next Connector SuperSwap 4100 FastTrak FastTrak S150 SX4 Controller Card Step 10 applies to the FastTrak RAID Controller only. If you have a SATA 150 Controller, go to Step 11.

  • Page 16: Sequential Startup Option

    SuperSwap 4100. Upgrade your Power Supply if necessary. • Do not use a Y-connector to share power between the SuperSwap 4100 and another device or to share power among the three power connectors on the SuperSwap 4100. Sequential Startup Option Sequential Startup enables SuperSwap to start one disk drive at a time in order to eliminate a sudden heavy draw on the computer’s power supply.

  • Page 17: Hot Swap Drive

    12. Replace the computer’s cover and reinstall the power cord. Hot Swap Drive The Promise SuperSwap 4100 is designed to work with the Promise FastTrak Serial ATA RAID controllers that support RAID 0, RAID 1, RAID 5 and RAID 10, such as the FastTrak S150 SX4.

  • Page 18: Install A Disk Drive

    SuperSwap 4100 User Manual Install a Disk Drive Carefully place a Serial ATA disk drive into the drive carrier and slide it all the way to the back.

  • Page 19: Remove A Disk Drive

    The previous generation of SuperSwap enclosures used the key lock to activate power as well as secure the drive carrier. SuperSwap 4100 uses only the handle to secure the drive carrier. Power is available at all times, in order to comply with SATA 150 requirements.

  • Page 20: Promise Array Management (Pam)

    SuperSwap enclosure. While the LEDs on the front of the SuperSwap 4100 indicate general conditions, PAM reports specific values. The Disk window shows the carrier position in SuperSwap enclosure and the controller port to which each disk drive is connected.

  • Page 21: Chapter 3: Troubleshooting

    Disk Drive 1 Disk Drive 2 Disk Drive 3 Disk Drive 4 Figure 1. SuperSwap 4100 has one LED for Enclosure Status and two LEDs for each disk drive. Notes • The LEDs function only with the FastTrak RAID Controller.

  • Page 22: Interpret Led Displays

    SsuperSwap 4100 User Manual Troubleshooting is based on observing and analyzing LED colors. There are three types of LEDs on SuperSwap 4100: • Enclosure – Reports enclosure conditions including voltage, termperature and fan speed • Status – Reports specific disk drive conditions •...
  • Page 23 Chapter 3: Troubleshooting Event: A Status LED is amber (yellow). Cause: The disk drive is spinning up as the computer is booting. Wait for the computer to finish. If the computer is fully booted, the drive could be Critical and in the process of rebuilding.
  • Page 24 SuperSwap and no Y-cables are used. • Compare the capacity of your Power Supply against the wattage required by your PC plus the disk drives installed in the SuperSwap 4100. Upgrade your Power Supply if necessary. • Both fans are turning (run the PC with the cover off).

  • Page 25: Disk Drive Replacement

    Chapter 3: Troubleshooting Event: PAM reports temperature out of specification. ° ° Cause: The enclosure temperature has risen above 52 C (126 Fix: Verify that all the drive carriers are properly installed in the enclosure. Check fan operation using PAM. If these are OK, power down the PC and open the case.

  • Page 26: Fan Replacement

    Mounting Pin Mounting Screw Wire Bracket Power Connector To replace a fan on the SuperSwap 4100, do the following: Power down the PC. Remove the SuperSwap enclosure from the PC chassis. Remove the two mounting screws on the fan. Pull the fan from the two mounting pins and the wire away from the bracket.

  • Page 27: Contact Technical Support

    Fax Technical Support (408) 228-6401 Attention: Technical Support Phone Technical Support (408) 228-6402 7:30-5:30pm M-F Pacific Standard Time If you wish to write us for Promise Technology, Inc. support: Attn: Technical Support 1745 McCandless Drive Milpitas, CA 95035, USA...
  • Page 28 Attention: Technical Support Phone Technical Support +31 (0) 40 235 2600 8:30-5:00pm The Netherlands Time If you wish to write us for Promise Technology Europe B.V. support: Attn: Technical Support Luchthavenweg 81-125 5657 EA Eindhoven, The Netherlands Pacific Rim Sales Office E-mail Support support@promise.com.tw...

  • Page 29: Appendix

    • Returning product for repair (page 25) Limited Warranty Promise Technology, Inc. (“Promise”) warrants that for three (3) years from the time of the delivery of the product to the original end user: the product will conform to Promise’s specifications;...

  • Page 30: Your Responsibilities

    SuperSwap 4100 User Manual the products selected are compatible and appropriate for use with other goods with which they will be used. Promise DOES NOT WARRANT that any product is free from errors or that it will interface without problems with your computer system. It is your responsibility to back up or otherwise save important data before installing any product and continue to back up your important data regularly.

  • Page 31: Returning Product For Repair

    Return ONLY the specific product covered by the warranty (do not ship cables, manuals, diskettes, etc.), with a copy of your proof of purchase to: USA and Canada: Promise Technology, Inc. Customer Service Dept. Attn.: RMA # ______ 1745 McCandless Drive...
  • Page 32 SuperSwap 4100 User Manual Promise will pay for standard return shipping charges only. You will be required to pay for any additional shipping options (such as express shipping).

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