Contents About this manual... Creating and using recovery media ..Using the Windows recovery programs on the Chapter 1. Safety information ..Windows 8 operating system .
Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively. Before servicing a ThinkPad product, be sure to read all the information under Chapter 1 “Safety information” on page 1 and Chapter 2 “Important service information” on page 19.
Chapter 1. Safety information This chapter presents following safety information that you need to be familiar with before you service a ThinkPad notebook computer. • “General safety” on page 1 • “Electrical safety” on page 1 • “Safety inspection guide” on page 2 •...
This guide addresses only those items. You should use good judgment to identify potential safety hazards due to attachment of non-ThinkPad features or options not covered by this inspection guide. If any unsafe conditions are present, you must determine how serious the apparent hazard could be and whether you can continue without first correcting the problem.
4. Check for cracked or bulging batteries. 5. Remove the cover. 6. Check for any obvious non-ThinkPad alterations. Use good judgment as to the safety of any non-ThinkPad alterations. 7. Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination, water or other liquids, or signs of fire or smoke damage.
– When working on a double-insulated or battery-operated system, use an ESD common ground or reference point. You can use coax or connector-outside shells on these systems. – Use the round ground prong of the ac plug on ac-operated computers. Grounding requirements Electrical grounding of the computer is required for operator safety and correct system function.
Chapter 2. Important service information This chapter introduces following important service information that applies to all machine types supported by this manual: • “Strategy for replacing FRUs” on page 19 – “Strategy for replacing a hard disk drive, a hybrid drive, or a solid-state drive” on page 19 –...
Attention: The drive startup sequence in the computer you are servicing may have been changed. Be extremely careful during write operations such as copying, saving, or formatting. If you select an incorrect drive, data or programs can be overwritten. If the computer is shipped with both an mSATA solid-state drive and a hard disk drive, the mSATA solid-state ®...
code. The country code assigned is alphabetic and represents a designated country or region (example: 20AA0009UK). FRU identification Use Lenovo eSupport to identify major FRUs, FRU part numbers, and FRU descriptions for a product at an MT - serial number level. Examples of major FRUs are hard disk drive, system board, liquid crystal display (LCD), and memory module.
Chapter 3. General checkout This chapter introduces following information: • “What to do first” on page 23 • “Checkout guide” on page 24 – “Lenovo Solution Center” on page 24 – “Quick test programs” on page 24 – “UEFI diagnostic program” on page 25 –...
Checkout guide Use the following procedures as a guide in identifying and correcting problems with the ThinkPad notebook computers. Note: The diagnostic tests are intended to test only ThinkPad products. The use of non-ThinkPad products, prototype cards, or modified options can lead to false indications of errors and invalid system responses.
If an error code is displayed, go to “Symptom-to-FRU index” on page 37 for error code descriptions and troubleshooting hints. 2. When the ThinkPad logo is displayed, repeatedly press and release the F10 key. The main screen of the UEFI diagnostic program is displayed.
26, and check the power sources. If an error code is displayed, go to “Symptom-to-FRU index” on page 37 for error code descriptions and troubleshooting hints. 3. When the ThinkPad logo is displayed, repeatedly press and release the F12 key. When the Boot Menu window opens, release the F12 key.
• “Checking the built-in battery and operational charging” on page 27 • “Checking the coin-cell battery” on page 28 Checking the ac power adapter You are here because the computer fails only when the ac power adapter is used. • If the power problem occurs only when the docking station or the port replicator is used, replace the docking station or the port replicator.
2. Connect the computer to ac power to charge the battery. If the battery status icon in the Windows notification area indicates that the battery is not charging, remove the battery and let it return to room temperature. 3. Reinstall the battery. If the battery is still not charging, replace the battery pack. 4.
Select the CD/DVD drive as the 1st Boot Device. 2. Insert the Operating System Recovery Disc into the DVD drive. 3. Press F10 to save the ThinkPad Setup program configuration changes. Follow the instructions on the screen to begin the recovery process.
11. After you have completed the Windows setup, you might want to restore the original startup sequence. Start the ThinkPad Setup program and then press F9 to restore the default settings. Press F10 to save changes and exit the ThinkPad Setup program.
Resetting your computer to the factory default settings If you want to recycle your computer or just start over, you can reset your computer to the factory default settings. Resetting the computer will reinstall the operating system, reinstall all the programs that came with your computer, and reset all the settings to the factory default settings.
After two consecutive failed boot attempts, the Windows recovery environment starts automatically. Then you can choose repair and recovery options by following the instructions on the screen. Note: Ensure that your computer is connected to ac power during the recovery process. Creating and using recovery media You can create recovery media as backups for the Windows recovery environment and the Windows recovery image.
Using recovery media If you cannot start your computer, or if you cannot start the Windows recovery image on your computer, use recovery media to recover your computer. To use recovery media, do the following: Note: Ensure that your computer is connected to ac power. 1.
For how to remove the hard disk password, see “How to remove the hard disk password” on page 35. Supervisor password A supervisor password protects the system information stored in the ThinkPad Setup. The user must enter the supervisor password in order to get access to the ThinkPad Setup and change the system configuration. Hardware Maintenance Manual...
To remove a user hard disk password that has been forgotten, when the supervisor password and master hard disk password are known, do the following: 1. Turn on the computer. 2. When the ThinkPad logo comes up, immediately press F1 to enter the ThinkPad Setup program. 3. Select Security. 4. Select Password.
7. Type the current master hard disk password in the Enter Current Password field. Then leave the Enter New Password field blank, and press Enter twice. 8. Press F10. 9. Press F10 to save changes and exit the ThinkPad Setup program. The user hard disk password and the master hard disk password have been removed. Power management To reduce power consumption, the computer has three power management modes: screen blank, sleep, and hibernation.
If no numeric code is displayed, check the narrative descriptions of symptoms. If the symptom is not described there, go to “Intermittent problems” on page 40. Note: For a device not supported by diagnostic codes in the ThinkPad notebook computers, see the manual for that device.
2. Replace the coin-cell battery and run ThinkPad Setup to reset the time and date. 0271 1. Run ThinkPad Setup to reset the time and date Real-Time Clock Error. Check Date and Time settings. 2. Replace the coin-cell battery and run ThinkPad Setup to reset the time and date.
Table 2. Numeric error codes (continued) Symptom or error FRU or action, in sequence 2111 1. Reseat the Mini SATA device. Read error on HDD1 (Mini SATA) 2. Replace the mini SATA device. 3. Replace the system board. 2200 Replace the system board. Machine Type and Serial Number are invalid.
Lenovo and it should be replaced. Notes: • This policy applies to all ThinkPad notebooks purchased on 1 January, 2008 or later. • Lenovo will not provide warranty replacement if the LCD is within specifications because we cannot guarantee that any replacement LCD will have zero pixel defects.
2. Visually check each FRU for damage. Replace any damaged FRU. 3. Remove or disconnect all of the following devices: a. Non-ThinkPad devices b. Devices attached to the docking station or the port replicator c. Printer, mouse, and other external devices d.
Chapter 5. Status indicators This chapter presents the status indicators that show the status of the computer. Table 7. Status indicators Indicator Meaning Speaker mute indicator On: The speakers are muted. Microphone mute indicator On: The microphones are muted. Camera status indicator On: The camera is in use.
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Table 7. Status indicators (continued) Indicator Meaning Fn Lock indicator Off: The Fn Lock function is disabled. To initiate the special function of each key, press the corresponding function key directly. To input F1- F12, press the Fn key and the corresponding function key. On: The Fn Lock function is enabled.
Chapter 6. Function keys The following table describes the functions of function keys and key combinations. Table 8. Function keys Function key and key Description combination Enables or disables the Fn Lock function. • When the Fn Lock function is disabled: The Fn Lock indicator is off. To initiate the special function of each function key, press the corresponding function key directly.
Lenovo does not receive the defective CRU within thirty (30) days of your receipt of the replacement CRU. See your Lenovo Limited Warranty documentation for full details. ThinkPad computers contain the following types of CRUs: – Self-service CRUs: These CRUs unplug or are held by no more than two screws. Examples of these types of CRUs include the ac power adapter, power cord, and hard disk drive.
Table 9. Major CRUs and FRUs CRUs or FRU descriptions Self-service Optional service Base cover assembly rubber caps. See “Miscellaneous parts and other FRUs” on page 53 LCD unit Keyboard bezel assembly ThinkPad-logo-LED card System board Button I/O card Speaker assembly Hardware Maintenance Manual...
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Table 9. Major CRUs and FRUs (continued) CRUs or FRU descriptions Self-service Optional service Internal storage drive (hard disk drive, hybrid drive, or solid-state drive) Storage drive connector Base cover assembly Battery Audio/USB//OneLink/ac power card with cable and bracket Media card reader M.2 solid-state drive Wireless LAN card Coin-cell battery...
53 LCD module Wireless LAN antennas Touch-control-board cable/ASL sensor cable Amber light sensor with cabel Camera and microphone combo card ThinkPad-LED-logo card with cable LCD cover assembly Touch control board Windows-Start-screen-button vibrator LCD hinge assembly LCD hinge rubber clips...
Miscellaneous parts and other FRUs Table 11. Miscellaneous part FRU descriptions Self-service Optional service Base cover assembly rubber caps LCD bezel rubber caps Screw kit Table 12. Other FRUs FRU descriptions Self-service Optional service ac power adapter Power cord Looking up FRU information For detailed FRU information, including part numbers, descriptions, and substitution part numbers, go to: http://www.lenovo.com/serviceparts-lookup Chapter 7...
CRU within thirty (30) days of your receipt of the replacement CRU. See your Lenovo Limited Warranty documentation for full details. Screw notices Loose screws can cause a reliability problem. In the ThinkPad notebook computer, this problem is addressed with special nylon-coated screws that have the following characteristics: • They maintain tight connections.
4. When the logo screen is displayed, press Esc. The ThinkPad Config Information Update Utility interface is displayed. 5. Type 1 under Enter the action desired, then press Enter. The ThinkPad Serial Number Update Utility for Asset ID screen is displayed.
2. When the logo screen is displayed, press Esc. The ThinkPad Config Information Update Utility interface is displayed. 3. Type 1 under Enter the action desired, then press Enter. The ThinkPad Serial Number Update Utility for Asset ID screen is displayed.
Chapter 9. Removing or replacing a FRU This chapter provides instructions on how to remove or replace a FRU. CRU statement for customers: You can resolve some problems with your product with a replacement part you can install yourself, called a “Customer Replaceable Unit”...
1. Turn off your computer and disconnect the ac power adapter and all cables from the computer. 2. Turn on your computer. Press F1 to enter ThinkPad Setup when the ThinkPad logo is displayed. 3. Select Config ➙ Power. The Power submenu is displayed.
1020 Keyboard Removal steps of the keyboard Remove the screws that secure the keyboard. Step Screw (quantity) Color Torque Black 0.181 Nm M2 × 9 mm, flat-head, nylon-coated (3) (1.85 kgf-cm) Open the display by 360 degrees. Chapter 9 Removing or replacing a FRU...
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Push hard in the direction shown by the arrows to unlatch the front edge of the keyboard (the edge that is close to you). Pivot the keyboard slightly upward as shown by the arrow . Then turn over the keyboard as shown by the arrow Detach the connectors and remove the keyboard.
1030 Base cover assembly Removal steps of the base cover assembly Remove the rubber caps of the base cover assembly and the screws Step Screw (quantity) Color Torque Black 0.181 Nm M2 × 9 mm, flat-head, nylon-coated (3) (1.85 kgf-cm) Torque Step Screw (quantity)
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Applying labels to the base cover The new base cover FRU is shipped with a kit containing labels of several kinds. Apply those labels when you replace the base cover. For the labels that are not shipped with the new base cover, peel them off from the old base cover, and adhere them to the new one.
CECP (China Model) label Genuine Microsoft label (on some models) Israel label India BIS label Indonesia Rating label Postel label Israel label Brazil WLAN label ICASA lable SIRIM label KCC safety label Asset tag_40Y917Y Asset tag GEO label 1040 Battery pack For access, remove this FRU: •...
Step Screw (quantity) Color Torque Black 0.181 Nm M2 × 5 mm, small-head, nylon-coated (4) (1.85 kgf-cm) 1050 Internal storage drive and the storage drive connector For access, remove this FRU: • “1030 Base cover assembly” on page 63 Attention: •...
Remove the storage drive connector from the storage drive. When installing: Ensure that the connectors are attached firmly. 1060 Memory module For access, remove this FRU: • “1030 Base cover assembly” on page 63 Removal steps of the memory module When installing: Insert the notched end of the memory module into the memory slot.
1070 Wireless LAN card For access, remove this FRU: • “1030 Base cover assembly” on page 63 Removal steps of the wireless LAN card Step Screw (quantity) Color Torque Black 0.181 Nm M2 × 3 mm, flat-head, nylon-coated (1) (1.85 kgf-cm) When installing: Plug the gray cable into the connector labeled MAIN or 1 on the card;...
1080 Coin-cell battery For access, remove this FRU: • “1030 Base cover assembly” on page 63 DANGER Use only the authorized battery specified for your computer. Any other battery could ignite or explode. Removal steps of the coin-cell battery When installing: Ensure that the coin-cell battery connector is attached firmly.
Removal steps of the button I/O card When installing: Ensure that the connector is attached firmly. 1100 Audio/USB/OneLink/ac power card For access, remove these FRUs in order: • “1010 Lenovo-OneLink-connector cover” on page 60 • “1030 Base cover assembly” on page 63 Hardware Maintenance Manual...
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Removal steps of the Audio/USB/OneLink/ac power card When installing: Ensure that the connector is attached firmly. Step Screw (quantity) Color Torque Black 0.181 Nm M2 × 3.5 mm, small-head, nylon-coated (3) (1.85 kgf-cm) Chapter 9 Removing or replacing a FRU...
1110 M.2 solid-state drive For access, remove this FRU: • “1030 Base cover assembly” on page 63 Attention: • Do not drop the drive or apply any physical shock to it. The drive is sensitive to physical shock. • Never remove the drive while the system is operating or in suspend mode. Removal steps of the M.2 solid-state drive Step Screw (quantity)
1120 Speaker assembly For access, remove these FRUs in order: • “1010 Lenovo-OneLink-connector cover” on page 60 • “1030 Base cover assembly” on page 63 Removal steps of the speaker assembly Torque Step Screw (quantity) Color M2 × 3 mm, big-head, nylon-coated (2) Black 0.181 Nm (1.85 kgf-cm)
“1010 Lenovo-OneLink-connector cover” on page 60 • “1030 Base cover assembly” on page 63 • “1050 Internal storage drive and the storage drive connector” on page 66 Removal steps of the ThinkPad-logo-LED card When installing: Ensure that the connector is attached firmly. Hardware Maintenance Manual...
1140 Media card reader For access, remove this FRU in order: • “1030 Base cover assembly” on page 63 • “1040 Battery pack” on page 65 • “1050 Internal storage drive and the storage drive connector” on page 66 Removal steps of the media card reader When installing: Ensure that the connector is attached firmly.
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Video Graphic Array card (VGA) Removal steps of the system board Hardware Maintenance Manual...
Step Screw (quantity) Color Torque Black 0.181 Nm M2 × 3 mm, flat-head, nylon-coated (3) (1.85 kgf-cm) When installing: Ensure that the connectors are attached firmly. 1160 Thermal fan For access, remove these FRUs in order: • “1010 Lenovo-OneLink-connector cover” on page 60 •...
Loosen the screws in the alphabetical order as shown. Then remove the thermal fan assembly. When you install the thermal fan assembly: • Always wear fingerstalls when handling the thermal fan assembly. Do not touch or hold any part of the thermal fan assembly with bare fingers.
2010 LCD bezel assembly Removal steps of the LCD bezel assembly For access, remove this FRU in order: • “1170 Keyboard bezel assembly and LCD unit” on page 78 Hardware Maintenance Manual...
Step Screw (quantity) Color Torque M2 × 6 mm, big-head, nylon-coated (2) Black 0.181 Nm (1.85 kgf-cm) 2020 LCD module For access, remove these FRUs in order: • “1170 Keyboard bezel assembly and LCD unit” on page 78 • “2010 LCD bezel assembly” on page 80 Removal steps of the LCD module When installing: Ensure that the connectors are attached firmly.
2030 Touch control board For access, remove these FRUs in order: • “1170 Keyboard bezel assembly and LCD unit” on page 78 • “2010 LCD bezel assembly” on page 80 • “2020 LCD module” on page 81 Removal steps of the touch control board When installing: Ensure that the connectors are attached firmly.
Removal steps of the Windows-Start-screen-button vibrator When installing: Ensure that the connector is attached firmly. 2050 Hinge kit For access, remove these FRUs in order: • “1170 Keyboard bezel assembly and LCD unit” on page 78 • “2010 LCD bezel assembly” on page 80 •...
Remove the cables from the hinge rubber clips. 2070 Camera and microphone combo card For access, remove these FRUs in order: • “1170 Keyboard bezel assembly and LCD unit” on page 78 • “2010 LCD bezel assembly” on page 80 •...
Removal steps of the camera and microphone combo card When installing: Ensure that the connector is attached firmly. 2080 LCD cable assembly For access, remove these FRUs in order: • “1170 Keyboard bezel assembly and LCD unit” on page 78 •...
“2020 LCD module” on page 81 Removal step of the touch control board cable/ASL sensor cable When installing: Ensure that the connectors are attached firmly. 2100 ThinkPad-logo-LED card on the LCD cover For access, remove these FRUs in order: •...
Removal steps of the amber light sensor with cable When installing: Ensure that the connector is attached firmly. 2110 Wireless LAN assembly For access, remove these FRUs in order: • “1170 Keyboard bezel assembly and LCD unit” on page 78 •...
Attention: When you route the cables, ensure that they are not subject to any tension. Tension could cause the cables to be damaged by the cable guides, or a wire to be broken. Antenna locations Wireless LAN auxiliary antenna (black) Wireless LAN main antenna (gray) 2120 Amber light sensor with cable For access, remove these FRUs in order:...
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Removal steps of the amber light sensor with cable When installing: Ensure that the connector is attached firmly. Chapter 9 Removing or replacing a FRU...
Appendix A. Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
The following terms are trademarks of Lenovo in the United States, other countries or both: Lenovo ThinkPad ThinkPad logo TrackPoint Microsoft, Windows, and Windows Server are trademarks of the Microsoft group of companies. Other company, product, or service names may be the trademarks or service marks of others.
Appendix B. Abbreviation table The following table lists all abbreviations used in this manual. Abbreviation Term Ball Grid Array BIOS Basic Input / Output System Compact Disc CMOS Complementary Metal Oxide Semiconductor Certificate of Authentication Central Processing Unit Cyclic redundancy check Cathode ray tube Customer Replaceable Unit Configure To Order...
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Abbreviation Term Platform Controller Hub POST Power-on self-test Random Access Memory Radio frequency RFID Radio-frequency identification Ring indicator Registered jack SATA Serial Advanced Technology Attachment Subscriber Identity Module Supervisor password TFTs Thin-film transistors UEFI Unified Extensible Firmware Interface Universal Serial Bus UUID Universally Unique Identifier Video Graphic Array...
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Part Number: SP40F12327 Printed in China (1P) P/N: SP40F12327 *1PSP40F12327*...