Contents About this manual... Using the advanced startup options ..Recovering your operating system if Windows Chapter 1. Safety information ..1 8 fails to start .
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Chapter 9. Removing or replacing a 1200 LCD unit ....FRU ....63 1210 Base cover assembly .
Use this manual along with the advanced diagnostic tests to troubleshoot problems. Important: This manual is intended only for trained service technicians who are familiar with ThinkPad products. Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively.
Chapter 1. Safety information This chapter presents the following safety information that you need to be familiar with before you service a ThinkPad notebook computer. • “General safety” on page 1 • “Electrical safety” on page 2 • “Safety inspection guide” on page 3 •...
Electrical safety Observe the following rules when working on electrical equipment. Important: • Use only approved tools and test equipment. Some hand tools have handles covered with a soft material that does not insulate you when working with live electrical currents. •...
This guide addresses only those items. You should use good judgment to identify potential safety hazards due to attachment of non-ThinkPad features or options not covered by this inspection guide. If any unsafe conditions are present, you must determine how serious the apparent hazard could be and whether you can continue without first correcting the problem.
Notes: 1. Use product-specific ESD procedures when they exceed the requirements noted here. 2. Ensure that the ESD protective devices you use have been certified (ISO 9000) as fully effective. When handling ESD-sensitive parts: • Keep the parts in protective packages until they are inserted into the product. •...
Laser compliance statement (multilingual translations) The laser compliance statements in this section are provided in the following languages: • English • Arabic • Brazilian Portuguese • French • German • Hebrew • Japanese • Korean • Spanish • Traditional Chinese Chapter 1 Safety information...
Chapter 2. Important service information This chapter presents the following important service information that applies to the MT supported by this manual: • “Strategy for replacing FRUs” on page 23 – “Strategy for replacing a hard disk drive or a solid-state drive” on page 24 –...
Strategy for replacing a hard disk drive or a solid-state drive Always try to run a low-level format operation before replacing a hard disk drive or a solid-state drive. This will cause all customer data on the drive to be lost. Ensure that the customer has a current backup of the data before you perform this task.
to the customer to place orders (example: 20AA000955). The country code assigned is numeric and does not designate a specific country or region. The custom model factsheet for the MTM indicates which country the special-bid MTM is set up for. Special-bid offering is not generally announced. Standard model Standard models (fixed configuration) are announced and offered to all customers.
Chapter 3. General checkout This chapter presents following information: • “What to do first” on page 27 • “Checkout guide” on page 28 – “Quick test programs” on page 28 – “UEFI diagnostic program” on page 29 – “Bootable diagnostic programs” on page 29 •...
Checkout guide Use the following procedures as a guide in identifying and correcting problems with the ThinkPad notebook computer. Note: The diagnostic tests are intended to test only ThinkPad products. The use of non-ThinkPad products, prototype cards, or modified options can lead to false indications of errors and invalid system responses.
The quick test programs are applicable on the following operating systems: ® ® • Microsoft Windows • Microsoft Windows 7 • Microsoft Windows XP ® • Microsoft Windows Server 2003 • Microsoft Windows Server 2008 To download and install a quick test program, go to http://www.lenovo.com/diags and follow the instructions on the Web site.
To create a bootable diagnostic medium, do the following: 1. Go to http://www.lenovo.com/diags. 2. Click Lenovo Bootable Diagnostics. 3. Follow the instructions on the Web site to create a bootable diagnostic medium on a USB device or CD. To use the diagnostic medium you have created, do one of the following: •...
• If the system-status indicator (the indicator in the logo screen) does not blink three times when an ac power source is connected, check the power cord of the ac power adapter for correct continuity and installation. • If the computer does not charge during operation, go to “Checking operational charging” on page 31. To check the ac power adapter, do the following: 1.
Note: If the battery pack becomes hot, it may not be able to charge. Remove it from the computer and leave it at room temperature for a while. After it cools down, reinstall and recharge it. To check the battery pack, do the following: 1.
1. Connect an external CD/DVD drive. 2. Make the CD/DVD drive the first startup device in the startup sequence using the following procedure: a. Open the ThinkPad Setup program and select Startup ➙ Boot. b. Select the CD/DVD drive as the 1st Boot Device.
10. After you have completed the Windows setup, you might want to restore the original startup sequence. Start the ThinkPad Setup program and then press F9 to restore the default settings. Press F10 to save changes and exit the ThinkPad Setup program.
• To perform a complete format, click Fully clean the drive to start the process. The process will take several hours. 4. Follow the instructions on the screen to reset your computer to the factory default settings. Using the advanced startup options With the advanced startup options, you can change the firmware settings of the computer, change the startup settings of the Windows operating system, start the computer from an external device, or restore the Windows operating system from a system image.
Passwords As many as three passwords might be needed for a ThinkPad notebook computer: the power-on password, the hard disk password, and the supervisor password. If any of these passwords has been set, a prompt for it will be displayed on the screen whenever the computer is turned on.
Supervisor password A supervisor password protects the system information stored in the ThinkPad Setup program. The user must enter the supervisor password in order to get access to the ThinkPad Setup program and change the system configuration. Attention: If the supervisor password has been forgotten and cannot be made available to the service technician, there is no service procedure to reset the password.
7. Type the current master hard disk password in the Enter Current Password field. Then, leave the Enter New Password field blank, and press Enter twice. 8. Press Fn+F10 to save changes and exit the ThinkPad Setup program. The user hard disk password and the master hard disk password have been removed.
• For Windows 7: Click the arrow beside the Shut down icon, and then select Sleep. To return from sleep mode, press any key. • For Windows 8: Move the cursor to the bottom-right corner of the screen to display the charms. Then click Settings ➙...
If no numeric code is displayed, check the narrative descriptions of symptoms. If the symptom is not described there, go to “Intermittent problems” on page 43. Note: For a device not supported by diagnostic codes in the ThinkPad notebooks, see the manual for that device.
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EFI Variable Block Data was destroyed. 2. Replace the system board. 0271 1. Run ThinkPad Setup to reset the time and date Real-Time Clock Error. Check Date and Time settings. 2. Replace the coin-cell battery and run the ThinkPad Setup program to reset the time and date.
Error messages Table 3. Error messages Symptom or error (beeps, if any) FRU or action, in sequence Fan error. 1. Replace the fan. 2. Apply thermal grease. 3. Replace the system board. Thermal sensing error. Replace the system board. The battery installed is not supported by this system Replace the battery pack.
However, if the LCD has three or more visible defective pixels, it will be deemed as defective by Lenovo and it should be replaced. Notes: • This policy applies to all ThinkPad Notebooks purchased on 1 January, 2008 or later. • Lenovo will not provide warranty replacement if the LCD is within specifications because we cannot guarantee that any replacement LCD will have zero pixel defects.
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1. Turn off the computer. 2. Visually check each FRU for damage. Replace any damaged FRU. 3. Remove or disconnect all of the following devices: a. Non-ThinkPad devices b. Devices attached to the dock c. Printer, mouse, and other external devices d.
Chapter 5. Status indicators This chapter presents the system-status indicators that show the status of the computer. Table 7. Status indicators Indicator Meaning Speaker-muter indicator On: The speakers are muted. Microphone-mute On: The microphones are muted. indicator Camera status indicator On: The camera is in use.
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Table 7. Status indicators (continued) Indicator Meaning System-status Blinking three times: The computer is initially connected to power. indicator On: The computer is in use. Off: The computer is off or in hibernation mode. Slow blinking: The computer is in sleep mode. Fast blinking: The computer is entering hibernation mode.
Chapter 6. Special keys The following table describes the functions of function keys and key combinations. Table 8. Special keys Special key Description Enables or disables the Fn Lock function. When the Fn Lock function is disabled: The Fn Lock indicator is off. To initiate the special function of each key, press the function keys directly.
Microphones Always-On USB connector Camera System-status indicator Lenovo OneLink connector Fingerprint reader (on some models) ac power connector ThinkPad trackpad ® Ethernet connector TrackPoint pointing stick Power button Optical drive or optical-drive bay bezel : For the description of the system-status indicator, see Chapter 5 “Status indicators” on page 45.
Rear view System-status indicator HDMI port Combo audio connector VGA connector USB 3.0 connectors Security-lock slot : For the description of the system-status indicator, see Chapter 5 “Status indicators” on page 45. Bottom view Small bottom cover Large bottom cover Battery pack latches Speakers Battery pack...
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CRU within thirty (30) days of your receipt of the replacement CRU. See your Lenovo Limited Warranty documentation for full details. ThinkPad computers contain the following types of CRUs: – Self-service CRUs: These CRUs unplug or are held by no more than two screws. Examples of these types of CRUs include the ac power adapter, power cord, battery pack, and hard disk drive or solid-state drive.
This chapter presents notices related to removing and replacing parts. Read this chapter carefully before replacing any FRU. Screw notices Loose screws can cause a reliability problem. In the ThinkPad notebook computer, this problem is addressed with special nylon-coated screws that have the following characteristics: • They maintain tight connections.
4. When the logo is displayed, press Esc. The ThinkPad Config Information Update Utility interface is displayed. 5. Type 1 under Enter the action desired, then press Enter. The ThinkPad Serial Number Update Utility for Asset ID screen is displayed.
2. When the logo is displayed, press Esc. The ThinkPad Config Information Update Utility interface is displayed. 3. Type 1 under Enter the action desired, then press Enter. The ThinkPad Serial Number Update Utility for Asset ID screen is displayed.
Chapter 9. Removing or replacing a FRU This chapter provides instructions on how to remove or replace a FRU. CRU statement for customers: You can resolve some problems with your product with a replacement part you can install yourself, called a “Customer Replaceable Unit”...
Removing the SIM card The computer you are servicing might have a subscriber identity module (SIM) card that the customer has installed. In such situations, remove the SIM card before you start the servicing. To remove the SIM card, you need to remove the battery pack first. See “1020 Battery pack” on page 65. After you finish the servicing, ensure that you insert the card back into the slot firmly.
1010 Lenovo-OneLink-connector cover Removal steps of the Lenovo-OneLink-connector cover Remove the connector cover as shown in the following illustration. Note: Ensure that you reattach the connector cover to the Lenovo-OneLink connector after finishing the servicing. 1020 Battery pack Important notice for replacing a battery pack Attention: Lenovo has no responsibility for the performance or safety of unauthorized batteries, and provides no warranties for failures or damage arising out of their use.
Unlock the battery pack latch . Hold the battery pack lock lever in the unlocked position and remove the battery pack When installing: Install the battery pack into the slot. Ensure that the battery pack latch is in the locked position.
When installing: Attach the large bottom cover as shown in the following illustration. 1040 Small bottom cover For access, remove this FRU: • “1020 Battery pack” on page 65 Removal steps of the small bottom cover Loosen the screws and then remove the small bottom cover When installing: Attach the small bottom cover as shown in the following illustration.
1050 Optical drive or optical-drive bay bezel For access, remove these FRUs in order: • “1020 Battery pack” on page 65 • “1030 Large bottom cover” on page 66 Removal steps of the optical drive or optical-drive bay bezel Torque Step Screw (quantity) Color...
Removal steps of the memory module When installing: Note: If only one memory module is to be installed on the computer you are servicing, the memory module must be installed in the lower memory slot (SLOT-0), not the upper memory slot (SLOT-1).
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Removal steps of the hard disk drive with bracket or the solid-state drive with bracket Torque Step Screw (quantity) Color M2 × 3.5 mm, wafer-head, nylon-coated (4) Black 0.181 Nm (1.85 kgf-cm) When installing: Ensure that the hard disk drive with bracket or solid-state drive with bracket is attached firmly.
Removal steps of the hard disk drive bracket or the solid-state drive bracket Step Screw (quantity) Color Torque M3 × 3 mm, wafer-head, nylon-coated (4) Silver 0.181 Nm (1.85 kgf-cm) 1080 Wireless-WAN card or M.2 solid-state drive For access, remove these FRUs in order: •...
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Removal steps of the wireless-WAN card In step , unplug the connectors by using the antenna RF connector removal tool or pick the connectors with your fingers and gently unplug them as shown. When installing: Plug the red cable into the connector marked MAIN, and the blue cable into the connector marked AUX on the card.
• Before removing the drive, have the user make a backup copy of all the information on it if possible. • Never remove the drive while the computer is operating or is in suspend mode. • Ensure that you partition the M.2 solid-state drive after installing it on the computer you are servicing. Otherwise, the M.2 solid-state drive will not function correctly.
Removal steps of the wireless-LAN/Bluetooth card In step , unplug the connectors by using the antenna RF connector removal tool or pick the connectors with your fingers and gently unplug them as shown. Step Screw (quantity) Color Torque M2 × 3.5 mm, wafer-head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm)
• “1040 Small bottom cover” on page 67 Removal steps of the coin-cell battery DANGER Use only the authorized coin-cell battery specified for your computer. Any other coin-cell battery could ignite or explode. When installing: Ensure that the connector is attached firmly. 1110 Thermal module For access, remove these FRUs in order: •...
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Removal steps of the thermal module 1. Detach the connector. When installing: Ensure that the connector is attached firmly to the system board. 2. Loosen the screws in ascending alphabetical order as illustrated. Note: Different models might have different numbers of screws. 3.
When installing: • Do not press the top of the thermal module cover and the thermal module hub. • Before you attach the thermal module to the computer, apply thermal grease, at an amount of 0.2 grams, on the part marked as shown in the following illustrations.
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Keyboard multi-tool When you remove the keyboard, use the keyboard multi-tool. The following illustration shows a keyboard multi-tool. Removal steps of the keyboard 1. Unlock the keyboard frame. 2. To reveal the screw heads beneath the keyboard frame, slide the keyboard frame forward by 2.5 mm (0.1 inch) with the keyboard multi-tool.
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3. Loosen the screws that secure the keyboard with the keyboard multi-tool. 4. Pivot the keyboard slightly upward until you can see the connectors on the bottom side of the keyboard. Then turn over the keyboard. Chapter 9 Removing or replacing a FRU...
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5. Gently put the keyboard on the palm rest and detach the connectors. Then remove the keyboard. Installation steps of the keyboard 1. Attach the connectors and then turn over the keyboard. Hardware Maintenance Manual...
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2. Insert the keyboard into the space under the frame of the keyboard bezel. 3. Reveal the screw heads by sliding the keyboard frame forward with the keyboard multi-tool. Ensure that the screw heads are exposed completely. Chapter 9 Removing or replacing a FRU...
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4. Tighten the screws with the keyboard multi-tool to secure the keyboard in place. 5. Slide the keyboard frame backward by 2.5 mm (0.1 inch) with the keyboard multi-tool. Hide the latches of the keyboard frame under the keyboard bezel by pushing the latches with your finger as shown. Hardware Maintenance Manual...
6. Adjust the keyboard frame in place with the keyboard multi-tool and ensure that all the latches are secured under the keyboard bezel. 7. Turn the computer over and lock the keyboard frame. 1130 Keyboard bezel assembly For access, remove these FRUs in order: •...
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Removal steps of the keyboard bezel assembly Step Screw (quantity) Color Torque Black 0.181 Nm M2 × 7 mm, wafer-head, nylon-coated (12) (1.85 kgf-cm) M2 × 2.5 mm, wafer-head, nylon-coated (3) Black 0.181 Nm (1.85 kgf-cm) Step Screw (quantity) Color Torque M2 ×...
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When installing: Ensure that the connectors are attached firmly to the system board. When installing: Ensure that the connectors are attached firmly to the system board. Chapter 9 Removing or replacing a FRU...
In step , release the keyboard bezel assembly from the frame using a plastic pry tool. 1140 Microprocessor For access, remove these FRUs in order: • “1020 Battery pack” on page 65 • “1030 Large bottom cover” on page 66 •...
Removal steps of the microprocessor Rotate the head of the screw in the direction shown by the arrow to release the lock; then remove the microprocessor When installing: Place the microprocessor above the microprocessor socket, and then rotate the head of the screw in the direction shown by the arrow to secure the microprocessor.
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• “1050 Optical drive or optical-drive bay bezel” on page 68 • “1060 Memory module” on page 68 • “1070 Hard disk drive with bracket or solid-state drive with bracket” on page 69 • “1080 Wireless-WAN card or M.2 solid-state drive” on page 71 •...
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Note: The LCD-control-card cable in step is only available on models with touch screen. When installing: Ensure that the connectors are attached firmly to the system board. When installing: Ensure that the connectors are attached firmly to the system board. Chapter 9 Removing or replacing a FRU...
Removal steps of the Media-card-reader/USB card Note: The system board of the computer that you are servicing might be different from the one in the following illustrations. When installing: Ensure that the connector is attached firmly to the system board. Step Screw (quantity) Color...
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• “1100 Coin-cell battery” on page 74 • “1120 Keyboard” on page 77 • “1130 Keyboard bezel assembly” on page 83 Removal steps of the dc-in/Ethenet card bracket Note: The system board of the computer that you are servicing might be different from the one in the following illustration.
Note: The system board of the computer that you are servicing might be different from the one in the following illustrations. Chapter 9 Removing or replacing a FRU...
Removal steps of the dc-in/Ethenet card support bracket Remove the screws and remove the dc-in/Ethenet card support bracket Note: The system board of the computer that you are servicing might be different from the one in the following illustration. Step Screw (quantity) Color Torque...
Removal steps of the right speaker assembly Step Screw (quantity) Color Torque Black 0.181 Nm M2 × 2.5 mm, wafer-head, nylon-coated, big head (2) (1.85 kgf-cm) Removal steps of the left speaker assembly Step Screw (quantity) Color Torque M2 × 2.5 mm, wafer-head, nylon-coated, big head (2) Black 0.181 Nm (1.85 kgf-cm)
Removal steps of the power-button card Step Screw (quantity) Color Torque M2 × 3.5 mm, wafer-head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm) 1200 LCD unit For access, remove these FRUs in order: • “1010 Lenovo-OneLink-connector cover” on page 65 •...
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Removal steps of the LCD unit Step Screw (quantity) Color Torque M2.5 × 5 mm, wafer-head, nylon-coated (4) Black 0.294 Nm (3 kgf-cm) Chapter 9 Removing or replacing a FRU...
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For models with non-touch screen In step , release the wireless antenna cables from the cable guides. Hardware Maintenance Manual...
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In step and step , release the wireless antenna cables from the cable guides. Chapter 9 Removing or replacing a FRU...
1210 Base cover assembly For access, remove these FRUs in order: • “1010 Lenovo-OneLink-connector cover” on page 65 • “1020 Battery pack” on page 65 • “1030 Large bottom cover” on page 66 • “1040 Small bottom cover” on page 67 •...
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Applying labels The new base cover FRU is shipped with a kit containing labels of several kinds. The following illustration shows the correct location of each label. If the Windows Certificate of Authentication (COA) label is attached to a part that is replaced, return the old part with the label attached to the customer, or provide a letter to the customer stating what the label was originally on the computer and what the label part number, serial number, and product key were.
For models with non-touch screen 2010 LCD bezel For access, remove these FRUs in order: • “1010 Lenovo-OneLink-connector cover” on page 65 • “1020 Battery pack” on page 65 • “1030 Large bottom cover” on page 66 • “1040 Small bottom cover” on page 67 •...
When installing: Ensure that all the latches are attached firmly. Then secure the bezel with the screws. 2020 LCD panel and LCD hinges For access, remove these FRUs in order: • “1010 Lenovo-OneLink-connector cover” on page 65 • “1020 Battery pack” on page 65 •...
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Removal steps of the LCD panel Step Screw (quantity) Color Torque M2 × 2.5 mm, wafer-head, nylon-coated, small head (4) Black 0.181 Nm (1.85 kgf-cm) When installing: Ensure that the LCD connector is attached firmly. Hardware Maintenance Manual...
Removal steps of the LCD hinges Step Screw (quantity) Color Torque M2 × 3.5 mm, wafer-head, nylon-coated (8) Black 0.181 Nm (1.85 kgf-cm) M2 × 3 mm, wafer-head, nylon-coated (2) Black 0.181 Nm (1.85 kgf-cm) 2030 Camera/microphone module and LCD cables For access, remove these FRUs in order: •...
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• “1120 Keyboard” on page 77 • “1130 Keyboard bezel assembly” on page 83 • “1150 System board” on page 87 • “1170 dc-in/Ethenet card bracket and dc-in/Ethenet card” on page 91 • “1200 LCD unit” on page 96 • “2010 LCD bezel”...
2040 Wireless-LAN/WAN antenna assembly and LCD cover kit For access, remove these FRUs in order: • “1010 Lenovo-OneLink-connector cover” on page 65 • “1020 Battery pack” on page 65 • “1030 Large bottom cover” on page 66 • “1040 Small bottom cover” on page 67 •...
Cable routing: When you install the wireless-LAN/WAN antenna assembly, route the cables as shown in the following illustration. Attention: When you route the cables, ensure that they are not subject to any tension. Tension could cause the cables to be damaged by the cable guides, or a wire to be broken. Antenna locations Wireless-LAN auxiliary antenna (black) Wireless-WAN auxiliary antenna (blue)
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• “1010 Lenovo-OneLink-connector cover” on page 65 • “1020 Battery pack” on page 65 • “1030 Large bottom cover” on page 66 • “1040 Small bottom cover” on page 67 • “1050 Optical drive or optical-drive bay bezel” on page 68 •...
Removal steps of the LCD panel/screen assembly Note: The camera is only available on some models. Step Screw (quantity) Color Torque M2 × 5 mm, wafer-head, nylon-coated (2) Silver 0.392 Nm (4 kgf-cm) M2 × 2.5 mm, wafer-head, nylon-coated (3) Silver 0.392 Nm (4 kgf-cm)
• “1080 Wireless-WAN card or M.2 solid-state drive” on page 71 • “1090 Wireless-LAN/Bluetooth card” on page 73 • “1100 Coin-cell battery” on page 74 • “1120 Keyboard” on page 77 • “1130 Keyboard bezel assembly” on page 83 • “1150 System board”...
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• “2020 Camera/microphone module” on page 114 Removal steps of the LCD cables Removal steps of the LCD-control-card cable When installing: Ensure that the connector is attached firmly. Hardware Maintenance Manual...
2040 LCD hinges For access, remove these FRUs in order: • “1010 Lenovo-OneLink-connector cover” on page 65 • “1020 Battery pack” on page 65 • “1030 Large bottom cover” on page 66 • “1040 Small bottom cover” on page 67 •...
2050 Wireless-LAN antenna and LCD rear cover For access, remove these FRUs in order: • “1010 Lenovo-OneLink-connector cover” on page 65 • “1020 Battery pack” on page 65 • “1030 Large bottom cover” on page 66 • “1040 Small bottom cover” on page 67 •...
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Cable routing: When you install the wireless antenna assembly, route the cables as shown in the following illustration. Attention: When you route the cables, ensure that they are not subject to any tension. Tension could cause the cables to be damaged by the cable guides, or a wire to be broken. Antenna locations Wireless-LAN auxiliary antenna (black) Wireless-LAN main antenna (gray)
Appendix A. Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
European Union contact: Lenovo, Einsteinova 21, 851 01 Bratislava, Slovakia Trademarks The following terms are trademarks of Lenovo in the United States, other countries or both: Lenovo ThinkPad TrackPoint Ultrabay Microsoft, Windows, and Windows Server are trademarks of the Microsoft group of companies.
Appendix B. Abbreviation and acronym table The following table lists all abbreviations and acronyms used in this manual. Abbreviation Term third generation of mobile telecommunications technology Ball Grid Array BIOS basic input/output system CMOS complementary metal-oxide semiconductor Certificate of Authentication cyclic redundancy check cathode ray tube customer-replaceable unit...
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Abbreviation Term radio frequency RFID radio-frequency identification ring indicator registered jack SATA Serial Advanced Technology Attachment subscriber identity module supervisor password TFTs thin-film transistors UEFI Unified Extensible Firmware Interface Universal Serial Bus UUID universally unique identifier video graphics array VRAM video random-access memory wide area network Hardware Maintenance Manual...
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Part Number: SP40A26432 Printed in China (1P) P/N: SP40A26432 *1PSP40A26432*...
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