Toshiba e-studio 207l Troubleshooting Manual page 131

7.CHECKING THE EQUIPMENT STATUS WITH TopAccess
Error Code
Failure to create file
2D31, 2D33
Failure to delete file
2D32
Failure to convert image file format
2D40
Encryption error. Failure to create a file
2D43
Creating a file was not allowed.
2D44
Failure in making meta data
2D45
Failure to connect to network destination
Check destination path.
2D62
Specified network path is invalid. Check
2D63
destination path.
Log on to file server failed. Check user name
and password.
2D64
There are too many documents in the folder.
2D65
Failure in creating a new document
HDD full failure during processing
2D66
FTP service is not available
2D67
Problem Description
7 CHECKING THE EQUIPMENT STATUS WITH TopAccess
Corrective Action
Make sure that the access privilege to the
storage directory is writable and also that the
disk in the directory has enough space, and
then try again. If more than one job is
performed simultaneously, the error may
occur because the disk temporarily runs out
of space. In this case, wait for a while and try
again. If the error still persists, turn the
power OFF and then back ON, and make
another effort.
Make sure that the access privilege to the
storage directory is writable and then try the
job again. If the error still persists, turn the
power OFF and then back ON, and then
make another effort.
This error occurs when conversion to a
highly compressed PDF format fails. Do the
scanning again. If the error still persists, Use
the normal PDF format. When this error
occurs in conversion other than to a highly
compressed PDF format, turn the power
OFF and then back ON. Then try to scan
again. If the error still persists, contact your
service representative.
If the error still persists after reattempting,
turn the power OFF and then back ON. Then
make another effort.
Creating an unencrypted file was not
allowed. Configure the encryption settings
and try again. To create an unencrypted file,
consult the administrator.
Make sure that the template setting is
correct, and do the scanning again. If the
error still persists, turn the power OFF and
then back ON, and then try again.
Make sure that the network folder is shared
in your network and try scanning again. If
the error still persists, ask your administrator
to check whether the IP address or path of
the server is correct. Also make sure that the
server is operating properly.
Make sure that you specify the correct
network folder and try scanning again.
Make sure that you specify the correct user
name and password to log on the file server,
or you specify the correct file server. Then
try scanning again.
Delete the data in the local storage folder in
the equipment and try scanning again.
Reduce the number of pages of the problem
job and try again. Check whether the server
or local disk has sufficient space in its
capacity.
Ask your administrator whether the FTP
service is configured correctly.
Error Codes 129