Cannot Locate The Equipment With Local Discovery - Toshiba e-studio 207l Troubleshooting Manual

6 TROUBLESHOOTING FOR NETWORK CONNECTIONS
 Cannot locate the equipment with Local Discovery
Problem Description
Local Discovery cannot detect the equipment.
Corrective Action
The equipment is normally located automatically by SNMP. When the TWAIN driver, File Downloader,
Address Book Viewer, Backup/Restore Utility, Remote Scan driver, N/W-Fax driver or printer driver cannot
automatically discover the equipment over the network, the most likely cause is limitations of the protocols
supported by the computer. In some cases, you need to add or update network components; however, first
see the checklist below to fix the problem.
No
Check...
.
1 Is SNMP enabled on the equipment?
2 Are the SNMP setting of the equipment
and that of the software the same?
3 Confirm that the protocol suite installed
on the client computer has been
updated with the latest software for the
given operating system. If your network
only supports the IPX/SPX protocol,
make sure that the most current version
of Novell Client software is installed.
4 Print an NIC Configuration page from
the equipment. Does the equipment
support the same protocol as the
network?
5 Change the protocol settings from
TopAccess, if necessary, and reboot the
equipment for the changes to take
effect. Repeat step 2. Was the device
discovered?
6 Check the NIC Configuration page. Are
the IP address and subnet mask
settings correct?
7 Check the router to make sure that it is
not filtering out the equipment packets.
Is the router processing equipment
packets correctly?
8 Can another computer within the same
network segment discover the
equipment?
104 Locating the Equipment in the Network
Yes No Corrective Action
Next Enable the SNMP (MIB).

Step

SNMP V1/V2: Check if the community
names of the equipment and the
Next
software are the same.

Step
SNMP V3: Check if each item of the

SNMP setting of the equipment and the
software is the same.
See the vendor's website for
information about product updates and
technical supports.
Next

Step

Configure the proper protocol.
Next

Step

Next
End Step

Setup the TCP/IP settings correctly.
Next

Step

Adjust the router settings.
Next

Step

See the following section to fix the
Next
problem:

Step
 P.102 "Locating the Equipment in

the Network"