Toshiba e-studio 207l Troubleshooting Manual
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Toshiba e-studio 207l Troubleshooting Manual

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MULTIFUNCTIONAL DIGITAL SYSTEMS

Troubleshooting Guide

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  • Page 1: Troubleshooting Guide

    MULTIFUNCTIONAL DIGITAL SYSTEMS Troubleshooting Guide...
  • Page 2 ©2014 TOSHIBA TEC CORPORATION All rights reserved Under the copyright laws, this manual cannot be reproduced in any form without prior written permission of TTEC.

  • Page 3: How To Read This Manual

    Preface Thank you for purchasing TOSHIBA Multifunctional Digital Systems. This manual describes how to troubleshoot the problems that could occur while you are using the equipment. Keep this manual within easy reach, and use it to configure an environment that makes the best use of the e-STUDIO’s functions.
  • Page 4  IBM, AT and AIX are trademarks of International Business Machines Corporation.  NOVELL, NetWare, and NDS are trademarks of Novell, Inc.  TopAccess is a trademark of Toshiba Tec Corporation.  Other company names and product names in this manual are the trademarks of their respective companies.

  • Page 5: Table Of Contents

    CONTENTS Preface............................1 Chapter 1 TROUBLESHOOTING FOR THE HARDWARE When This Screen Is Displayed ....................9 Messages Displayed on the Touch Panel ................11 Clearing a Paper Misfeed....................... 16 Locating a paper misfeed ....................16 Clearing a paper misfeed ....................17 Paper misfeed in the Reversing Automatic Document Feeder (optional) (Lower) ....
  • Page 6 Chapter 3 TROUBLESHOOTING FOR PRINTING Print Job Problems......................... 86 Clearing print job errors ....................... 86 Cannot remember the document password for a Private Print job........87 Printing a document including many graphics takes time............ 87 Printer Driver Problems ......................88 Cannot print (port setting problems) ..................
  • Page 7 UNIX/Linux environment....................111 Network Fax (N/W-Fax) Driver Problems................112 N/W-Fax Driver Installation Error Messages ..............112 N/W-Fax Driver General Errors ..................113 Client Software Authentication Problems................115 Cannot log in using client software..................115 Printing can be made even with incorrect user name and password ........ 115 Chapter 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Hardware Status Icons on TopAccess [Device] Tab............
  • Page 8 CONTENTS...
  • Page 9 TROUBLESHOOTING FOR THE HARDWARE This chapter describes how to troubleshoot problems with paper, toner and other finishing processes. This chapter also describes how to supply the paper, toner and staples. When This Screen Is Displayed ....................9 Messages Displayed on the Touch Panel ................11 Clearing a Paper Misfeed.......................
  • Page 10 Hole Punch Unit MJ-6008 ............................ 78 Removal and Installation of the Exit Support Tray ............. 79...

  • Page 11: When This Screen Is Displayed

    1 TROUBLESHOOTING FOR THE HARDWARE When This Screen Is Displayed Various screens are displayed on the touch panel depending on the state of the equipment. This section describes how to solve problems with some of the screen examples. Screen Description / Remedy A message appears on the upper part of the screen to notify users of a problem, etc.
  • Page 12 1 TROUBLESHOOTING FOR THE HARDWARE Screen Description / Remedy Toner has run out. Replace the new toner cartridge.  P.61 “Replacing a Toner Cartridge” The equipment requires adjusting by a service technician. Contact your service representative with the error code displayed on the right side of the touch panel.

  • Page 13: Messages Displayed On The Touch Panel

    The terminal of the toner Wipe the terminal with a soft cloth. cartridge is stained. A toner cartridge not Use a TOSHIBA-recommended toner recommended by TOSHIBA is cartridge.  P.61 “Replacing a Toner Cartridge” being used. Messages Displayed on the Touch Panel...
  • Page 14 1 TROUBLESHOOTING FOR THE HARDWARE Message Problem Description Corrective Action READY (HOLE PUNCH Hole punch dust bin is full of Remove the paper punchings.  P.76 “Cleaning the Hole Punch Dust DUST BIN IS FULL) paper punchings. Bin” READY (FINISHER FULL) The receiving tray of the Remove the paper from the receiving tray finisher is full of paper.
  • Page 15 1 TROUBLESHOOTING FOR THE HARDWARE Message Problem Description Corrective Action POWER FAILURE A job was interrupted by a The print or fax job may be incomplete. power failure or some other Press [JOB STATUS] to check whether any reason. jobs are unfinished. To clear the messages, press the [FUNCTION CLEAR] button twice.
  • Page 16 The terminal of the toner Wipe the terminal with a dry soft cloth. cartridge is stained. A toner cartridge not Use a TOSHIBA-recommended toner recommended by TOSHIBA is cartridge.  P.61 “Replacing a Toner Cartridge” being used. Install new toner cartridge No toner is left.
  • Page 17 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Error Codes The error codes indicating the status of the equipment may appear on the touch panel. You can find the listings of these error codes in Chapter 7.  P.122 “Error Codes” Messages Displayed on the Touch Panel...

  • Page 18: Clearing A Paper Misfeed

    1 TROUBLESHOOTING FOR THE HARDWARE Clearing a Paper Misfeed  Locating a paper misfeed The equipment stops copying when the original or copy paper is misfed. Paper misfeeds are notified on the touch panel as follows: Error code Error message Guidance for clearing paper misfeeds Paper misfeed symbols...

  • Page 19: Clearing A Paper Misfeed

    1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE  Clearing a paper misfeed Clear the paper misfeed Clear the paper misfeed following the guidance shown on the touch panel. Press to scroll the pages. After clearing the misfeed, close all the opened covers. The equipment starts the warm-up.

  • Page 20: Paper Misfeed In The Reversing Automatic Document Feeder (Optional) (Lower)

    1 TROUBLESHOOTING FOR THE HARDWARE  If paper misfeeds occur frequently The following are the common causes of paper misfeeds. If the problem persists, check for the following situations.  An unsuitable original is placed on the Reversing Automatic Document Feeder. ...

  • Page 21: Paper Misfeed In The Reversing Automatic Document Feeder (Optional) (Upper)

    1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE  Paper misfeed in the Reversing Automatic Document Feeder (optional) (Upper) Raise the lever and open the upper cover. Remove the original. Turn the inner green dial and remove the misfed original.

  • Page 22: Paper Misfeed In The Drawer Feeding Portion

    1 TROUBLESHOOTING FOR THE HARDWARE Close the transport guide. Raise the original feeder tray, and remove the original under the tray. Lower the original feeder tray. Close the upper cover.  Paper misfeed in the drawer feeding portion Open the feeder cover on the right side. Remove the misfed paper from the drawer and close the feeder cover.

  • Page 23: Paper Misfeed In The Large Capacity Feeder (Optional)

    1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE If the paper is misfed on the cover side, remove it as shown in the figure on the right.  Paper misfeed in the Large Capacity Feeder (optional) Open the feeder cover of the Large Capacity Feeder on the right.

  • Page 24: Paper Misfeed In The Drawers

    1 TROUBLESHOOTING FOR THE HARDWARE Remove the misfed paper and close the feeder cover.  Paper misfeed in the drawers Open the paper source drawer, and remove the misfed paper. Check that the guide width is correct, there is no folded/curled paper or overloading, and then close the drawer.

  • Page 25: Paper Misfeed In The Bypass Tray

    1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Check that there is no folded/curled paper or overloading, and then close the drawer of the Large Capacity Feeder. Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides. ...

  • Page 26: Paper Misfeed In The Automatic Duplexing Unit

    1 TROUBLESHOOTING FOR THE HARDWARE  Paper misfeed in the automatic duplexing unit Be careful not to let your fingers be caught between the equipment and the duplexing unit or automatic duplexing unit. This could injure you. Open the automatic duplexing unit on the right. Remove paper misfed on the paper transport path above the fuser unit.

  • Page 27: Paper Misfeed On The Paper Transport Path

    1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE  Paper misfeed on the paper transport path Be careful not to let your fingers be caught between the equipment and the duplexing unit or automatic duplexing unit. This could injure you. Open the automatic duplexing unit on the right.

  • Page 28: Paper Misfeed In The Fuser Unit

    1 TROUBLESHOOTING FOR THE HARDWARE  Paper misfeed in the fuser unit  Be careful not to let your fingers be caught between the equipment and the duplexing unit or automatic duplexing unit. This could injure you.  Do not touch the fuser unit or the metal portion around it. Since they are very hot, you could be burned or the shock could cause you to get your hand injured in the machine.
  • Page 29 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Remove the paper from the exit section. When the finisher (optional) is installed, open the Bridge Kit cover while holding the handle. Remove the misfed paper. When the finisher is installed, close the Bridge Kit cover.

  • Page 30: Paper Misfeed In The Job Separator And The Offset Tray (Both Optional)

    1 TROUBLESHOOTING FOR THE HARDWARE  Paper misfeed in the Job Separator and the Offset Tray (both optional) The procedure below is for e-STUDIO207L/257/307 with the Job Separator or the Offset Tray installed. However, it does not apply to e-STUDIO357/457/507 with the Job Separator installed. ...

  • Page 31: Paper Misfeed In The Bridge Kit (Optional)

    1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE  Paper misfeed in the Bridge Kit (optional) Open the cover holding the handle of the Bridge Kit. Remove the misfed paper inside the Bridge Unit. If the misfed paper cannot be removed because the right side is caught by the fuser unit, follow the steps on ...
  • Page 32 1 TROUBLESHOOTING FOR THE HARDWARE Open the cover holding the handle of the Bridge Unit. When the Hole Punch Unit MJ-6104 is installed, proceed to step Remove the misfed paper. Proceed to step 8. When the Hole Punch Unit MJ-6104 is installed Open the Hole Punch Unit cover.
  • Page 33 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Close the Bridge Kit cover. Close the upper receiving tray of the finisher. Place your hands on the near and far side of the lever and push to close the tray until it clicks. Be careful not to let your fingers be caught between the finisher body and the upper tray of the finisher.
  • Page 34 1 TROUBLESHOOTING FOR THE HARDWARE Open the cover holding the handle of the Bridge Unit. When the Hole Punch Unit MJ-6104 is installed, proceed to step Remove the misfed paper. Proceed to step 9. When the Hole Punch Unit MJ-6104 is installed Open the Hole Punch Unit cover.

  • Page 35: Paper Misfeed In The Saddle Stitch Finisher Mj-1108 And The Hole Punch Unit Mj-6104 (Both Optional)

    1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Close the Bridge Kit cover. Close the upper receiving tray of the finisher. Place your hands on the near and far side of the lever and push to close the tray until it clicks. Be careful not to let your fingers be caught between the finisher body and the upper tray of the finisher.
  • Page 36 1 TROUBLESHOOTING FOR THE HARDWARE Open the front cover of the finisher. Remove the misfed paper from the right or left. Open the cover holding the handle of the Bridge Unit. Remove the misfed paper inside the Bridge Unit. Clearing a Paper Misfeed...
  • Page 37 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE If the paper size is small, turn the knob shown in the following figures to send the paper, and then remove the misfed paper. When the Hole Punch Unit is installed, open the front cover of the finisher and turn the 2 knobs at the same time.
  • Page 38 1 TROUBLESHOOTING FOR THE HARDWARE Close the cover of the Hole Punch Unit when it is installed. Close the front cover of the finisher. Clearing a Paper Misfeed...

  • Page 39: Paper Misfeed In The Saddle Stitch Unit Of The Saddle Stitch Finisher Mj-1108 (Optional)

    1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE  Paper misfeed in the Saddle Stitch unit of the Saddle Stitch Finisher MJ-1108 (optional) Remove the misfed paper from the exit side of the Saddle Stitch unit. Open the front cover of the finisher. Holding the green knob, move the guide to the right.
  • Page 40 1 TROUBLESHOOTING FOR THE HARDWARE Turn the knob shown in the following figures to send the paper, and then remove the misfed paper. When the Hole Punch Unit is installed, open the front cover of the finisher and turn the 2 knobs at the same time.
  • Page 41 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Holding the green knob, return the guide to the left. Pull out the Saddle Stitch unit until it stops. Open the transport guide on the right side. Remove the misfed paper. Remove the paper from the inside of the Saddle Stitch unit.
  • Page 42 1 TROUBLESHOOTING FOR THE HARDWARE Close the transport guide. Holding both green knobs with your fingers, open the transport guide on the left. Lower the two green levers. Remove the paper. Raise the two green levers. Clearing a Paper Misfeed...

  • Page 43: Paper Misfeed In The Inner Finisher Mj-1032N And The Hole Punch Unit Mj-6007 (Both Optional)

    1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Holding both green knobs with your fingers, close the transport guide on the left. Return the Saddle Stitch unit to its original position. Close the cover of the Hole Punch Unit when it is installed.
  • Page 44 1 TROUBLESHOOTING FOR THE HARDWARE While holding the green lever, move the finisher to the left until it stops. Pull down the green lever on the right-hand unit of the finisher. The paper exit of the equipment opens. Turn the green dial clockwise to send the paper and remove it.
  • Page 45 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Turn the upper green dial counterclockwise to remove the misfed paper. Turn the upper green dial clockwise to remove the misfed paper. Holding the green knob, open the upper cover. Remove the misfed paper and then close the upper cover.

  • Page 46: Paper Misfeed In The Saddle Stitch Finisher Mj-1033 And The Hole Punch Unit Mj-6008 (Both Optional)

    1 TROUBLESHOOTING FOR THE HARDWARE Return the Hole Punch Unit to its original position. Carefully return the finisher to its original position. Do not put your hand or fingers on the top of the finisher when closing it. They could be caught and this could injure you. Close the front cover of the finisher.
  • Page 47 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Turn the green dial until the triangle mark falls within the designated area of the label. Move the upper green lever to the right and remove the misfed paper. Return the lever to its original position. Open the upper cover of the finisher and remove the misfed paper.

  • Page 48: Paper Misfeed In The Saddle Stitch Unit Of The Saddle Stitch Finisher Mj-1033 (Optional)

    1 TROUBLESHOOTING FOR THE HARDWARE Close the front cover of the finisher.  Paper misfeed in the Saddle Stitch unit of the Saddle Stitch Finisher MJ-1033 (optional) Remove the paper misfed on the saddle stitch tray in the lower left part of the finisher. Open the front cover of the finisher.

  • Page 49: Clearing Paper Misfeeds Caused By A Wrong Paper Size Setting

    1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Close the front cover of the finisher.  Clearing paper misfeeds caused by a wrong paper size setting Paper misfeeds occur when there is a mismatch between the size of the paper in a drawer or the bypass tray and the size registered for the corresponding drawer or the bypass tray in the equipment.
  • Page 50 1 TROUBLESHOOTING FOR THE HARDWARE Press [YES] when “Cancel print job?” appears. The print job is canceled. If you do not want to cancel the print job To restart the job without canceling it, replace the paper in the drawer with that corresponding to the size set in the equipment after the paper misfeed is cleared.
  • Page 51 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Press the drawer button indicated in the message. Press the paper size button corresponding to the paper placed in the drawer, and [OK]. Press the [USER FUNCTIONS] button to return to the basic menu and try copying or printing again.

  • Page 52: Misfeed When Printing From The Fax

    1 TROUBLESHOOTING FOR THE HARDWARE Press [YES] when “Cancel print job?” appears. The print job is canceled. If you do not want to cancel the print job To restart the job without canceling it, replace the paper on the bypass tray with that corresponding to the size set in the equipment after the paper misfeed is cleared.
  • Page 53 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Check that the guide width is correct and there is no folded/curled paper or overloading, and then close the drawer. Be sure that the height of the stacked paper does not exceed the line indicated inside of the drawer.

  • Page 54: Clearing A Staple Jam

    1 TROUBLESHOOTING FOR THE HARDWARE Clearing a Staple Jam When a staple jam has occurred in the stapler of the finisher or saddle stitch unit, clear the jam following the procedure below.  P.52 “Staple jam in the finisher”  P.58 “Staple jam in the Saddle Stitch unit” ...
  • Page 55 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Holding the knob, raise the guide, and return it to its original position. Remove the staples fallen between the staple cartridge and the staple case or the ones in the staple receiver.
  • Page 56 1 TROUBLESHOOTING FOR THE HARDWARE While holding the green lever, move the finisher to the left until it stops. Open the Hole Punch Unit while pushing the green lever. Remove the staple cartridge. Lower the guide while holding the knob. Do not touch the stapling area.
  • Page 57 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Holding the knob, raise the guide, and return it to its original position. Remove the staples fallen between the staple cartridge and the staple case or the ones in the staple receiver.
  • Page 58 1 TROUBLESHOOTING FOR THE HARDWARE Close the front cover of the finisher.  Saddle Stitch Finisher MJ-1033 Open the front cover of the finisher. Remove the staple cartridge. Lower the guide while holding the knob. Do not touch the stapling area. The actual needle point could cause you personal injury.
  • Page 59 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Holding the knob, raise the guide, and return it to its original position. Remove the staples fallen between the staple cartridge and the staple case or the ones in the staple receiver.

  • Page 60: Staple Jam In The Saddle Stitch Unit

    1 TROUBLESHOOTING FOR THE HARDWARE  Staple jam in the Saddle Stitch unit  Saddle Stitch finisher MJ-1108 Open the front cover of the finisher, and pull out the Saddle Stitch unit until it stops. Remove the staple cartridge. Raise the guide while holding the knob. Do not touch the stapling area.
  • Page 61 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Fit the staple cartridge. Insert the cartridge until it is caught by the latch and secured with a click. Return the Saddle Stitch unit to its original position. Close the front cover of the finisher. ...
  • Page 62 1 TROUBLESHOOTING FOR THE HARDWARE Lift the shutter knob while pulling the green lever downward. Remove the stale sheet left. Do not touch the stapling area. The actual needle point could cause you personal injury. Push the shutter knob down and return it to its original position.

  • Page 63: Replacing A Toner Cartridge

    When the toner cartridge runs out, the message “Install New toner cartridge” appears. Replace the toner cartridge following the procedure below when you see this message. To assure optimal printing performance, we recommend that you use only genuine TOSHIBA toner cartridges. For e-STUDIO207L/257/307/357/457/507...
  • Page 64 Recommended toner cartridges To assure optimal printing performance, we recommend that you use only genuine TOSHIBA toner cartridges. If you use a TOSHIBA-recommended toner cartridge, you can utilize the following three functions of this equipment: Cartridge detecting function: This function checks if the toner cartridge is correctly installed and notifies you if it is not.
  • Page 65 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Open the front cover of the equipment. Hold down the green lever. The toner cartridge is slightly pushed out. Pull out the toner cartridge. Never attempt to incinerate toner cartridges. Dispose of used toner cartridges in accordance with local regulations.
  • Page 66 1 TROUBLESHOOTING FOR THE HARDWARE Insert the toner cartridge along the rail. Insert the toner cartridge until it clicks. Carefully pull the cleaner out until it comes to a stop, and then carefully reinsert it straight into its original position. Repeat this step a couple of times. Check that the cleaning knob is fully inserted after cleaning.

  • Page 67: Replacing A "Near Empty" Toner Cartridge

    1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE  Replacing a “Near Empty” toner cartridge The message “Toner near Empty” appears on the touch panel when there is not much toner left in a toner cartridge. Some toner is still left in the toner cartridge while the message “Toner near Empty” is displayed. You do not have to replace the toner cartridge yet, but if you choose to do so, follow the procedure below.
  • Page 68 1 TROUBLESHOOTING FOR THE HARDWARE Press [REPLACE TONER CARTRIDGE]. To replace a toner cartridge, press [YES]. To cancel, press [NO]. Replace the toner cartridge. See  P.61 “Replacing a Toner Cartridge” for the correct procedure. Press [FINISH]. Replacing a Toner Cartridge...

  • Page 69: Refilling With Staples

    1 TROUBLESHOOTING FOR THE HARDWARE Refilling With Staples Refill with staples according to the following procedures when the staples in the stapler of the finisher and saddle stitch unit run out.  P.67 “Refilling finisher staples”  P.71 “Refilling Saddle Stitch unit staples” ...
  • Page 70 1 TROUBLESHOOTING FOR THE HARDWARE Fit the staple cartridge into the stapler. When fitting the staple cartridge, hold the green-labeled portion of the bracket securely so that the bracket will not move. Insert the cartridge until it is caught by the latch and fixed with a click.
  • Page 71 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Remove the staple cartridge. Take the empty staple case out of the staple cartridge. Pull up the empty staple case while pushing both sides as shown in the figure. Fit a new staple case on the staple cartridge. Push the staple case hook into the staple cartridge socket until you hear a click.
  • Page 72 1 TROUBLESHOOTING FOR THE HARDWARE Carefully return the finisher to its original position. Do not put your hand or fingers on the top of the finisher when closing it. They could be caught and this could injure you. Close the front cover of the finisher. ...

  • Page 73: Refilling Saddle Stitch Unit Staples

    1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Fit the new staple case into the staple cartridge. Push the staple case hook into the staple cartridge socket until you hear a click. Fit the staple cartridge into the stapler. Insert the staple cartridge until it is caught by the latch and fixed with a click.
  • Page 74 1 TROUBLESHOOTING FOR THE HARDWARE Remove the staple cartridges. Replace both cartridges at a time. Press the buttons on both sides of the cartridge. The transparent cover of the cartridge is lifted. After the transparent cover is lifted, take the empty staple case out of the cartridge.
  • Page 75 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Pull out straight the seal bundling the staples. Fit the staple cartridge. Insert the cartridge until it is caught by the latch of the staple cartridge and is fixed with a click. Return the Saddle Stitch unit to its original position.
  • Page 76 1 TROUBLESHOOTING FOR THE HARDWARE Pull out straight the stopper holding the staples of the new staple cartridge. Fit the staple cartridge. Insert the cartridge until it is caught by the latch of the staple cartridge and is fixed with a click. Close the left cover of the finisher.

  • Page 77: Cleaning The Charger

    1 TROUBLESHOOTING FOR THE HARDWARE Cleaning the Charger If the inside of the charger is dirty, staining may appear on the copied image. Clean the charger following the procedure below. Open the front cover of the equipment. Carefully pull the cleaner out until it comes to a stop, and then carefully reinsert it straight into its original position.

  • Page 78: Cleaning The Hole Punch Dust Bin

    1 TROUBLESHOOTING FOR THE HARDWARE Cleaning the Hole Punch Dust Bin When the hole punch dust bin becomes full, dispose of the paper punchings following the procedure below.  Hole Punch Unit MJ-6104 Open the Hole Punch Unit cover. Pull out the hole punch dust bin. Dispose of the paper punchings.
  • Page 79 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Open the Hole Punch Unit while pushing the green lever. After moving the hole punch dust bin to the left, pull it toward you. Dispose of the paper punchings. Push back in the hole punch dust bin. Return the Hole Punch Unit to its original position.

  • Page 80: Hole Punch Unit Mj-6008

    1 TROUBLESHOOTING FOR THE HARDWARE  Hole Punch Unit MJ-6008 Open the front cover of the finisher. Pull out the hole punch dust bin. Dispose of the paper punchings. Push back in the hole punch dust bin. Close the front cover of the finisher. Cleaning the Hole Punch Dust Bin...

  • Page 81: Removal And Installation Of The Exit Support Tray

    If the exit support tray is removed, the alignment of a large number of printed sheets can be improved and about 500 sheets of Toshiba recommended plain paper can be loaded on the exit tray.  To maintain the alignment of the printed sheets, use the exit support tray unless a large number of sheets are printed.

  • Page 83: Troubleshooting For Copying

    TROUBLESHOOTING FOR COPYING This chapter describes how to troubleshoot the problems on copying and copy output. Copying Problems........................82...

  • Page 84: Copying Problems

    2 TROUBLESHOOTING FOR COPYING Copying Problems See the table below when you have a problem in operating copy function or have an unexpected copy output. Problem Description Cause Corrective Action Functions cannot be set. Another function that is Some functions cannot be combined. unavailable for the For details, refer to Chapter 8 of the Copying combination has already been...
  • Page 85 2 TROUBLESHOOTING FOR COPYING 2.TROUBLESHOOTING FOR COPYING Problem Description Cause Corrective Action Copied image is partially The size or orientation of the Fit the copy paper size to the original or set missing. copy paper and that of the the reduction ratio for the copy paper. original are not consistent.
  • Page 87 TROUBLESHOOTING FOR PRINTING This chapter describes how to troubleshoot the problems on printing. Print Job Problems ........................ 86 Clearing print job errors ............................86 Cannot remember the document password for a Private Print job...............87 Printing a document including many graphics takes time..................87 Printer Driver Problems ......................

  • Page 88: Print Job Problems

    3 TROUBLESHOOTING FOR PRINTING Print Job Problems This section describes how to clear the print jobs errors.  Clearing print job errors Problem Description A print job error occurs and [JOB STATUS] blinks when the paper specified by the computer is not set in the drawers of the equipment.

  • Page 89: Cannot Remember The Document Password For A Private Print Job

    3 TROUBLESHOOTING FOR PRINTING 3.TROUBLESHOOTING FOR PRINTING  Cannot remember the document password for a Private Print job Problem Description I cannot remember the document password for my Private Print job. Corrective Action The document password for a Private Print job is never shown, once the job has been sent to the equipment. To print the failed Private Print job, submit the document again as a new Private Print job.

  • Page 90: Printer Driver Problems

    3 TROUBLESHOOTING FOR PRINTING Printer Driver Problems This section describes the troubleshooting for the printer drivers. For the error messages that appear during the installation of the printer drivers, refer to the Software Installation Guide.  Cannot print (port setting problems) Problem Description I cannot perform printing with the equipment.

  • Page 91: Retrieval Of Printer Configuration Failed

    3 TROUBLESHOOTING FOR PRINTING 3.TROUBLESHOOTING FOR PRINTING  Retrieval of printer configuration failed Problem Description When accessing the printer properties, the message “Retrieval of printer configuration failed” is displayed. Corrective Action The printer driver cannot communicate with the equipment. Try the steps in the checklist below. No Check...

  • Page 92: Network Connection Problems

    3 TROUBLESHOOTING FOR PRINTING Network Connection Problems This section describes the troubleshooting for printing in the network connection environment. See also the checklists by types of printing and operating systems on  P.108 “Printing Problems (Network Related)”  Cannot print with the equipment (network connection problems) Problem Description I cannot perform printing with the equipment.

  • Page 93: Cannot Print Properly With Appletalk Print

    3 TROUBLESHOOTING FOR PRINTING 3.TROUBLESHOOTING FOR PRINTING  Cannot print properly with AppleTalk print Problem Description  Text will be printed as striped lines for an email message.  Some text is not printed in a document.  When a web browser is used, the web page is not printed in spite of the print job being sent to the equipment.

  • Page 94: Client Problems

    3 TROUBLESHOOTING FOR PRINTING Client Problems This section describes how to identify and correct the problems caused by the clients* connected to the equipment. One of the common examples of clients is a computer that sends a print job to the equipment and makes it perform printing. ...

  • Page 95: Hardware Problems

    3 TROUBLESHOOTING FOR PRINTING Hardware Problems This section describes troubles caused by the hardware device (the equipment). If an icon or a message indicating an error is not displayed, or the problems in the printer drivers or the network connection cannot be specified, a hardware problem is a possible cause of the trouble. The following are common factors involved in the hardware problems: ...

  • Page 97: Troubleshooting For Scanning

    TROUBLESHOOTING FOR SCANNING This chapter describes how to troubleshoot the problems of scanning. Scanning Problems........................ 96 Cannot E-mail my scans ............................96 Cannot find the data saved in the shared folder....................96 Cannot perform scanning from a PC with Office 2013 ..................96...

  • Page 98: Scanning Problems

    4 TROUBLESHOOTING FOR SCANNING Scanning Problems This section describes troubleshooting for using scan data.  Cannot E-mail my scans Problem Description I have scanned a document and sent the copy as an e-mail attachment, but the e-mail does not reach the specified e-mail address.
  • Page 99 TROUBLESHOOTING FOR e-Filing This chapter describes how to troubleshoot the problems on e-Filing. e-Filing Web Utility Problems....................98 e-Filing Web Utility terminates the session......................98 Numerous sub windows repeatedly appear ......................98 Displaying the items in the Contents Frame takes a long time................98 Error messages ..............................99...

  • Page 100: E-Filing Web Utility Problems

    5 TROUBLESHOOTING FOR e-Filing e-Filing Web Utility Problems This section describes troubleshooting for the web browser-based e-Filing web utility. You will also find the error messages and the corrective actions for each message.  e-Filing Web Utility terminates the session Problem Description The message “This operation will end your e-Filing session.”...

  • Page 101: Error Messages

    5 TROUBLESHOOTING FOR e-Filing 5.TROUBLESHOOTING FOR e-Filing  Error messages See the table below to troubleshoot the problem if a message appears. Message Corrective Action Internal error occurred. Please restart e-Filing. Turn the power of the equipment OFF and then ON and then try again.
  • Page 102 5 TROUBLESHOOTING FOR e-Filing Message Corrective Action Paste failed. Maximum number of page range is Delete unnecessary pages and paste pages in the reached. document. A document can contain up to 200 pages. Cut failed. The items have been deleted or modified. Refresh the page and make sure that the item was deleted or is currently being modified.
  • Page 103 TROUBLESHOOTING FOR NETWORK CONNECTIONS This chapter describes how to troubleshoot the problems on network connections. Locating the Equipment in the Network................102 Cannot locate the equipment in the network ......................102 Cannot locate the equipment with Local Discovery....................104 Equipment does not respond to ping command....................106 LDAP Search and Authentication Problems..............

  • Page 104: Locating The Equipment In The Network

    6 TROUBLESHOOTING FOR NETWORK CONNECTIONS Locating the Equipment in the Network  Cannot locate the equipment in the network Problem Description I cannot locate the equipment in the network. Corrective Action Improper settings may cause problems in locating the equipment in the network. Try the checklist below to detect the cause of the problem.
  • Page 105 6 TROUBLESHOOTING FOR NETWORK CONNECTIONS No. Check... Corrective Action Make sure that the device name for the Set up the NetBIOS name of the device equipment is unique and verify that the correctly. WINS and/or DNS server database are not causing potential naming conflicts Next with the network settings on the ...

  • Page 106: Cannot Locate The Equipment With Local Discovery

    6 TROUBLESHOOTING FOR NETWORK CONNECTIONS  Cannot locate the equipment with Local Discovery Problem Description Local Discovery cannot detect the equipment. Corrective Action The equipment is normally located automatically by SNMP. When the TWAIN driver, File Downloader, Address Book Viewer, Backup/Restore Utility, Remote Scan driver, N/W-Fax driver or printer driver cannot automatically discover the equipment over the network, the most likely cause is limitations of the protocols supported by the computer.
  • Page 107 6 TROUBLESHOOTING FOR NETWORK CONNECTIONS 6.TROUBLESHOOTING FOR NETWORK CONNECTIONS Check... Corrective Action Check the NIC Configuration page. Is Contact your service representative. Next  the Unit Serial Number part of the Step  device name? 10 Check link activities on the port being used by the equipment and the integrity of the network cable, hub, or switch that ...

  • Page 108: Equipment Does Not Respond To Ping Command

    6 TROUBLESHOOTING FOR NETWORK CONNECTIONS  Equipment does not respond to ping command Problem Description The equipment does not respond to a ping command. Corrective Action Check the network settings following the checklist below. Check... Corrective Action Confirm that the TCP/IP protocol suite Next Refer to the networking section of your ...

  • Page 109: Ldap Search And Authentication Problems

    6 TROUBLESHOOTING FOR NETWORK CONNECTIONS LDAP Search and Authentication Problems  Network shutdown occurs or touch panel disabled after LDAP search Problem Description After performing the LDAP search, the network shutdown occurs or the touch panel is disabled. Corrective Action Try the checklist below.

  • Page 110: Printing Problems (Network Related)

    6 TROUBLESHOOTING FOR NETWORK CONNECTIONS Printing Problems (Network Related) Among the several ways to use the equipment in the network, the simplest one is to set the equipment in the TCP/IP environment using a DHCP server to assign IP addresses dynamically to devices. Using the default settings also assures an easier network implementation, although you may be required to customize the settings to accommodate them in your particular environment.

  • Page 111: Raw Tcp Or Lpr Print In A Windows Operating System Environment

    6 TROUBLESHOOTING FOR NETWORK CONNECTIONS 6.TROUBLESHOOTING FOR NETWORK CONNECTIONS  Raw TCP or LPR print in a Windows operating system environment No Check... Corrective Action Are the IP Address properties correctly Next Set up the IP address correctly.  Step set? ...

  • Page 112: Novell Print In A Netware Environment

    6 TROUBLESHOOTING FOR NETWORK CONNECTIONS  Novell print in a NetWare environment Check... Corrective Action Are the IPX/SPX protocols enabled? Is Next Set up the IPX/SPX correctly.  Step the correct frame type selected?  If applicable, did you successfully set up Next Set up the NetWare server properly.

  • Page 113: Macintosh Environment

    6 TROUBLESHOOTING FOR NETWORK CONNECTIONS 6.TROUBLESHOOTING FOR NETWORK CONNECTIONS  Macintosh environment Check... Corrective Action Is AppleTalk enabled on the Next Enable AppleTalk.  Step equipment?  Are the IP address properties correctly Next Set up the IP address correctly. ...

  • Page 114: Setup Needs To Copy Windows Nt Files

    6 TROUBLESHOOTING FOR NETWORK CONNECTIONS Network Fax (N/W-Fax) Driver Problems This section describes the troubleshooting for the Network Fax (N/W-Fax) driver.  N/W-Fax Driver Installation Error Messages For information on the installation of the N/W-Fax driver, refer to the Software Installation Guide. ...

  • Page 115: Location Does Not Contain Information About Your Hardware

    6 TROUBLESHOOTING FOR NETWORK CONNECTIONS 6.TROUBLESHOOTING FOR NETWORK CONNECTIONS  Location does not contain information about your hardware Problem description The path to the *.inf file selected during driver installation is too far away. In other words, there are too many characters in the directory path.

  • Page 116: Fax Transmission Cannot Be Performed With A Cover Sheet

    6 TROUBLESHOOTING FOR NETWORK CONNECTIONS  Fax transmission cannot be performed with a cover sheet Problem description In a N/W-Fax driver which is set to the IPP port, no cover sheet is output and an XL error occurs in the fax transmission when a printer driver whose file name consists of 54 letters or more is specified for the default printer and a Fax is sent with a cover sheet added from Microsoft Excel.

  • Page 117: Client Software Authentication Problems

    6 TROUBLESHOOTING FOR NETWORK CONNECTIONS Client Software Authentication Problems  Cannot log in using client software Problem Description I cannot log into the equipment using client software. Corrective Action If you cannot log into the equipment using client software, contact the administrator of the equipment. Since the user name and password registered in the client software are used for authentication in the case of automatic login, the log-in screen may not be displayed.
  • Page 119 CHECKING THE EQUIPMENT STATUS WITH TopAccess This chapter describes how to check the status of the equipment with TopAccess. Hardware Status Icons on TopAccess [Device] Tab ............118 Error Messages ........................120 Error Codes........................... 122 Error codes on print jobs ............................122 Error codes on transmission and reception ......................123 Error codes on scan jobs............................126...

  • Page 120: Hardware Status Icons On Topaccess [Device] Tab

    7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Hardware Status Icons on TopAccess [Device] Tab When the equipment requires maintenance or when an error occurs with the equipment, the icons indicating the status information appear near the graphic image of the equipment on the TopAccess [Device] tab. The following are the icons displayed and their descriptions.
  • Page 121 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess 7.CHECKING THE EQUIPMENT STATUS WITH TopAccess Paper Empty This icon indicates no paper is left in a drawer. Refer to the Copying Guide. Paper Misfeed This icon indicates a paper misfeed occurred. It also indicates the location of the paper misfeed. ...

  • Page 122: Error Messages

    7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Messages When a message appears on the [Device] Tab of TopAccess, see the table below for the corrective action. Messages concerning color printing are displayed only on MFPs and copiers that support color printing. TopAccess Message Corrective Action Cover Open - Please Close Cover.
  • Page 123 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess TopAccess Message Corrective Action Paper Empty in Large Capacity Feeder - Please Add Set the paper in the Large Capacity Feeder. Paper. Paper Misfeed in Job Separator - Please Clear Refer to the guidance on the touch panel to remove Paper Path.

  • Page 124: Error Codes

    7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Codes TopAccess has the pages for the job lists; print, transmission, reception, and scan jobs. The following error codes are shown on these pages in the [Logs] tab (successful jobs have no codes). These codes help you specify the cause of an error you might encounter.

  • Page 125: Error Codes On Transmission And Reception

    7 CHECKING THE EQUIPMENT STATUS WITH TopAccess 7.CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Problem Description Corrective Action Code 4241 No Printer Kit/Printer Kit expired Install the Printer Kit or Printer/Scanner Kit correctly before printing. Please register if the trial period of the Printer Kit or Printer/Scanner Kit has expired.
  • Page 126 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Problem Description Corrective Action Code Security Mismatch in Relay or Confirm the remote party’s Security Code, system 0053 Mail Box transmission password and your setup. 00B0- Signal Error or Line Condition Reattempt the communications. 00B500C0 Error 00C400D0...
  • Page 127 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess 7.CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Problem Description Corrective Action Code Terminal mail address error Ask your administrator to check the SMTP Authentication method or if there is an unpermitted character in the 1C6B Terminal mail address.

  • Page 128: Error Codes On Scan Jobs

    7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Problem Description Corrective Action Code Offramp transmission error Ask the sender to specify the correct fax numbers and 3C50 resend the Email. Offramp security error Confirm that the specified fax numbers are registered in the address book of the equipment.
  • Page 129 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess 7.CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Code Problem Description Corrective Action Invalid parameter specified If you are using a template, create it again. If 2C14 the error still persists, turn the power OFF and then back ON, and then try again.
  • Page 130 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Code Problem Description Corrective Action Invalid address specified in From: field Ask your administrator to check the SMTP Authentication method or if there is an unpermitted character in the Terminal mail 2C6B address.
  • Page 131 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess 7.CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Code Problem Description Corrective Action Failure to create file Make sure that the access privilege to the storage directory is writable and also that the disk in the directory has enough space, and then try again.
  • Page 132 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Code Problem Description Corrective Action File Sharing service is not available Ask your administrator whether the SMB 2D68 protocol is enabled. NetWare service is not available Ask your administrator whether the NetWare 2D69 protocol is enabled.
  • Page 133 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess 7.CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Code Problem Description Corrective Action Failure to convert image file format This error occurs when conversion to a highly compressed PDF format fails. Do the scanning again. If the error still persists, Use the normal PDF format.
  • Page 134 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Code Problem Description Corrective Action Insufficient permission to access e-Filing Check if the user is authorized to perform 2A72 box using scan utility this job. Store to e-Filing Job status failed Turn the power OFF and then back ON. Try 2B11 the problem job again.
  • Page 135 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess 7.CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Code Problem Description Corrective Action Power failure occurred during e-Filing Make sure that the power cable is 2BD0 restore connected properly and is inserted securely. Resend the job. Failure to obtain the machine parameters Turn the power OFF and then back ON.
  • Page 137 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT Try the troubleshooting tips in this chapter when you think there is something wrong with the equipment. This chapter also describes the daily care for the equipment. When You Think Something Is Wrong With the Equipment..........136 General operations .............................136 Originals and paper ............................137 Regular Maintenance ......................

  • Page 138: Chapter 8 When Something Is Wrong With The Equipment

    8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT When You Think Something Is Wrong With the Equipment If you think there is something wrong with the equipment, check the following items.  To see the functions of the equipment such as copy or print, refer to their operator’s manuals (the Copying Guide and the Printing Guide respectively).

  • Page 139: Originals And Paper

    8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT 8.WHEN SOMETHING IS WRONG WITH THE EQUIPMENT Problem Description Cause Corrective Action A message is displayed on Some trouble occurred in the See the meaning of the message referring to the touch panel. equipment (or the message is the listing below.
  • Page 140 8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT Problem Description Cause Corrective Action The message indicating Sheets placed in the drawer Remove the sheets from the drawer, align no paper does not are not aligned. them, and replace them. disappear even after The side and end guides do Adjust the side and end guides to match the paper is placed in the...

  • Page 141: Regular Maintenance

    8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT Regular Maintenance We recommend that you clean the following portions weekly so that the originals can always be scanned in unsoiled conditions.  Be careful not to scratch the portions when cleaning them. ...

  • Page 143: Index

    INDEX ............91 ............112 AppleTalk print N/W-Fax driver ...... 65 “Near Empty” toner cartridge - replacing ..........112 Network Fax driver Cleaning ............. 110 Novell print ..............75 charger ..........76 hole punch dust bin ..........139 ............16 regular maintenance Paper misfeed ..............92 .......
  • Page 144 Staple jam - clearing ........52 Finisher MJ-1107 / MJ-1108 .........53 Inner Finisher MJ-1032N ......56 Saddle Stitch Finisher MJ-1033 .........58 Saddle Stitch finisher MJ-1108 ............58 Saddle Stitch unit ............67 Staples - refilling ........67 Finisher MJ-1107 / MJ-1108 .........68 Inner Finisher MJ-1032N ......
  • Page 145 DP-2072/2572/3072/3572/4572/5072 OME14002700...
  • Page 146 MULTIFUNCTIONAL DIGITAL SYSTEMS Troubleshooting Guide 1-11-1, OSAKI, SHINAGAWA-KU, TOKYO, 141-8562, JAPAN R140120O6900-TTEC ©2014 TOSHIBA TEC CORPORATION All rights reserved Ver00 F 2014-03...

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