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31. Terms of Consumer damage compensation
Product requiring essential repair within 10 days of purchase
Major part requiring repair within 1 month of purchase
Product requiring essential repair within 1 month of replacement
Functional defect
Replacement becoming impracticable
or poor
performance in
normal use
If reparable
If irreparable
1) Defects caused by consumer's fault
- User's mishandling of Product (product failure and damage by drop, impact, breakage, forced operation or
misuse)
- Product failure and damage by user's willful act or negligence
- Product failure and damage by unauthorized repair or alteration
- Product failure and damage by use of unauthentic parts, consumables or optional items
2) Miscellaneous
- Product damage by natural disaster (fire, flood, earthquake and so on)
- Expired consumables
- Product damage by external causes
* Components and consumable parts other than the main body are covered by a separate warranty
Type of Consumer Damage
On occurrence of defect
On recurrence of the same defect (on the third occurrence)
On recurrence of various defects (on the fifth occurrence)
Product returned to shop for repair is lost
Parts for repair are unavailable within a fixed part retention period
Parts for repair are available but repair is impracticable
A/S outside
A/S within
warranty
warranty
Replacement
Replacement
Not applicable
Replacement
Refund of full
purchase price
Free repair
Paid repair
or
Paid replacement
Replacement
Paid replacement
Paid replacement
Paid repair
Paid repair
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