Getting Started - Digital Equipment DECstation 212LP Service Manual

2–4 Troubleshooting

2.4.1 Getting Started

The following steps prepare you for troubleshooting a DECstation.
1. Ask the customer to describe the problem. You need to find
out:
— When the problem started
— If any new hardware options were added to the system
around the time the problem started and if the options are
Digital certified or third party
— If any new software was added to the system
2. Have the customer supply you with a copy of the operating
system diskette(s) that came with the system.
3. Have the customer provide you with the system
configuration.
— Type of monitor
— Type of keyboard
— Type and number of disk drives
— Type and amount of memory
— Type of network adapter
— Type of mouse
— Type of disk adapter (if on-board disk adapter is disabled)
— Type of video graphics adapter (if on-board VGA is
disabled)
— Any other options installed in the system
4. Observe the problem. Based on what you observe refer to one
of the following procedures:
— If the system does not power up see Section 2.4.2, No
Power.
— If the system powers up but will not boot see Section 2.4.3,
System Does Not Boot.