Smartstor Lockup - Promise Technology SMARTSTOR NS4300N User Manual

SmartStor Lockup

On rare occasions, SmartNAVI or PASM become unresponsive to your inputs. If
that happens, check the SmartNAVI MSN window on your PC. See Figure 7.
Figure 7. SmartNAVI MSN window
If the SmartStor used to appear in the MSN window previously but is no longer
there, the SmartStor is probably locked up or frozen and requires a hard reboot.
Keep the SmartNAVI MSN window open during this procedure.
To hard reboot the SmartStor:
1. Press and hold the power button for five seconds.
During a proper shutdown, the System Status LED turns RED, then goes
dark.
If the System Status LED stays GREEN, the SmartStor is locked up.
See Figure 8.
The SmartStor appears
here when it is working
properly
This action is appropriate only when there are no data transfers or
installations in progress.
Do not disconnect the power to reboot the SmartStor unless the
proper shutdown procedure does not work.
Caution
177
Chapter 8: Troubleshooting