Page 2 This Product Manual includes instructions for setting up and operating the available hardware versions of the Vess A3340P Storage Appliance for Video Surveillance. These models include the Vess A3340Ps and Vess A3340Pd. For convenience, these models are referred to as simply Vess A3340P when describing features or operations common to all models.
Page 3 Vess A3340Ps / Vess A3340Pd About this manual Warning This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. Warning The electronic components within the Vess enclosure are sensitive to damage from Electro- Static Discharge (ESD).
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Page 5: Table Of Contents
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Page 7: Indows
Vess A3340Ps / Vess A3340Pd Contents (clu) �� 73 ocatIng a ogIcal rIve (clu) �� 74 AnAging Ackground ctiVity (clu) �� 74 IewIng urrent ackground ctIvItIeS (clu) �� 75 akIng ackground ctIvIty ettIngS (clu) �� 76 orking with the Vent iewer (clu) ��...
Page 8: Sing The
Vess A Class Storage Appliance for Video Surveillance Promise Technology Pam Pro �� 143 anagIng wItH Pam Pro �� 143 oggIng Into �� 143 ogging in At the nclosure �� 144 ogging in oVer the etwork �� 146 ogin creen ��...
Page 9 Vess A3340Ps / Vess A3340Pd Contents �� 166 reatIng a �� 167 ist of riVileges �� 167 eleting A �� 168 etwork ettIngS �� 168 oFtware anagement �� 169 Mporting A onfigurAtion cript �� 170 xporting A onfigurAtion cript �� 171...
Page 10 Vess A Class Storage Appliance for Video Surveillance Promise Technology �� 190 roubleSHootIng �� 191 ow do know when A driVe is fAiling �� 191 Heck rIve tatuS �� 192 tAtus pAM pro �� 193 heck riVe tAtus in �� 194...
Page 11 Note For convenience, the Vess A3340Ps and Vess A3340Pd hardware models are referred to as simply Vess A3340P when describing features or operations common to all models. The specific model name is used only when it is necessary to distinguish one hardware model from the other available models.
Page 12 Vess A Class Storage Appliance for Video Surveillance Promise Technology Specifications Model Vess A3340Ps Vess A3340Pd 2U, 19” rack mount or desktop Form factor Function Storage Appliance for Video Surveillance 2 x Gigabit Ethernet Front: 2x USB 3.0, Back: 4x USB 3.0, 2x USB 2.0...
Page 13 Vess A3340Ps / Vess A3340Pd Introduction Hardware The following section provides a summary of the front and rear panel hardware features of the Vess A-Series enclosures. Front Panel Hardware The front panel of Vess A-Series enclosures provide access to drives carriers. Some A-Series units are shipped with secure covers to protect the drive carriers from being unintentionally removed.
Page 14 Vess A Class Storage Appliance for Video Surveillance Promise Technology Front Panel LEDs Descriptions of the LED behavior and function for Vess A-Series enclosures. Front of Vess A3340P The Vess A3340P is shipped with a lockable front secure cover to provide physical security for installed hard disks and cooling unit module.
Page 15 Vess A3340Ps / Vess A3340Pd Introduction Vess A3340P front panel LED LED indicators on front of Vess A3340P Power Network Link/Act Global RAID HDD Status Recording System HDD Activity OPAS USB Status Front panel LED behavior for Vess A3340P system: Description Power Lights BLUE to indicate the system is powered on.
Page 16 The rear panel of the Vess A-Series enclosure provides access to the power supply, local management connection (via USB keyboard and VGA or HDMI monitor port), iSCSI (Ethernet) data ports, and system fan. Vess A3340Ps rear panel view Power insert...
Page 17 Vess A3340Ps / Vess A3340Pd Introduction Vess A3340Pd rear panel view Power inserts System fan Ports and LEDs Two PCIe slots Two hot-swappable PSU See details on next page Rear panel LED indicators The LEDs on the rear panel include LEDs for Ethernet data ports.
Page 18 Vess A Class Storage Appliance for Video Surveillance Promise Technology Rear panel ports Vess A3340Ps/A3340Pd ports on rear panel Type Audio In/Out VGA port Gigabit Ethernet ports USB 3.0 ports Display Port HDMI* port USB 2.0 ports S/PDIF out * The terms HDMI, HDMI High-Definition Multimedia Interface, HDMI Trade dress and the HDMI Logos are trademarks or registered trademarks of HDMI Licensing Administrator, Inc.
Page 19 Vess A3340Ps / Vess A3340Pd Introduction Vess A3340P rear panel connections Access to physical data and management connections are located on the rear panel of the Vess A3340P. Feature Description Provides video out connection for HDMI enabled monitors used to view the management HDMI interface using CLI, CLU or WebPAM PROe.
Page 20 Vess A Class Storage Appliance for Video Surveillance Promise Technology ardware etup This chapter presents the basics on unpacking, setting up hardware for the Vess A3340P. Hardware installation includes installing the unit in an equipment rack, connecting the power, making network, data and management connection to the device, and installing hard drives.
Page 21 Vess A3340Ps / Vess A3340Pd Hardware Setup Unpacking Note The Vess A-Series can accommodate SATA (3Gbps/6Gbps) hard drives. Packing List The Vess A3340P box contains the following items: • One Vess A3340Ps or Vess A3340Pd • Screws for disk drives (40 pieces for 8 bays) • One 1.5m (4.9 ft) Power cord (Vess A3340Ps) • Sliding rail assembly for rack mounting* • Two 1.5m (4.9 ft) Power cords (Vess A3340Pd) * These items might be an optional feature in your region.
Page 22 Vess A Class Storage Appliance for Video Surveillance Promise Technology Mounting Vess A3340P in a rack The instructions here apply to the Vess A3340P 2U form factor model. Cautions • Do not lift or move the Vess A3340P unit by the handles on the ear brackets in front. Hold the system itself. • Do not install the Vess A3340P unit into a rack without rails to sup- port the system. • Only a qualified technician who is familiar with the installation pro- cedure should mount and install the Vess A3340P unit. • Mount the rails to the rack using the appropriate screws and flange nuts, fully tightened, at each end of the rail.
Page 23 Vess A3340Ps / Vess A3340Pd Hardware Setup Attach ear brackets to front Ear brackets for rack installation are available as an additional purchase. These brackets attach at the front sides of the device housing. Once the brackets are securely attached and the unit has been properly installed in the sliding rail system, these handles can be used to pull or push the device out or into the rack system, while the sliding rails support the weight of the device.
Page 24 Vess A Class Storage Appliance for Video Surveillance Promise Technology Install the sliding rails and place device in rack Follow these steps to install the sliding rails in the rack system, then place the Vess A3340P onto the rails and secure the device to the rack.
Page 25 Vess A3340Ps / Vess A3340Pd Hardware Setup a. Press the spring lock then insert the studs into the selected square holes on the rack post. b. Press the spring lock on the other end of the rail and insert the studs into the selected Press lever to release lock (front right) mounting hole on the rack post. If necessary, extend the rail to reach the post. c. Use the rail screws and washers to anchor the rack rail to the post. d. Make sure the rack rail is aligned, secure, stable and in the correct place. e. Perform steps a through c above for the other rail. f. Make sure the rack rails are aligned, secure, stable and in place. See figure on next page. 4. Use the attaching screws that came with the mounting hardware to secure the enclosure to the rack.
Page 26 Vess A Class Storage Appliance for Video Surveillance Promise Technology Back left rail secured to post Front view of Vess A3340P secured to rack and placed on rail system...
Page 27 Vess A3340Ps / Vess A3340Pd Hardware Setup Installing Disk Drives The Vess A-Series subsystems support: • SATA hard disks • 3.5-inch hard disk drives For a list of supported physical drives, download the latest compatibility list from the PROMISE support website. Number of Drives Required...
Page 28 Vess A Class Storage Appliance for Video Surveillance Promise Technology Remove Security Cover To remove the security cover: 1. Use the tubular key to unlock the cover. Turn counterclockwise to unlock. 1. Unlock 2. Slide the cover to the right about 4 mm.
Page 29 Vess A3340Ps / Vess A3340Pd Hardware Setup Drive Slot Numbering You can install any suitable disk drive into any slot in the enclosure. The diagram below shows how drive slots are numbered on both the Vess A3340P. Slot numbering is reflected in the web manager GUI and CLI/CLU user interfaces.
Page 30 Vess A Class Storage Appliance for Video Surveillance Promise Technology Drive carriers The instructions below apply to all types of drive carriers intended for use with the Vess A-Series. 1. Remove a disk drive carrier. 2. Carefully lay the disk drive into the drive carrier at the front, so that the screw holes on the sides line up.
Page 31 Vess A3340Ps / Vess A3340Pd Hardware Setup Vess A3340P disk carrier with HDD installed - front view Pull here to release the carrier handle latch. Then pull the carrier straight out by the handle. Place your free hand under the carrier.
Page 32 Vess A Class Storage Appliance for Video Surveillance Promise Technology Management Path Connections This section describes how to establish a management connection the Vess A3340P subsystem. There are two methods to establish the physical connection used for management of the device. Management through the Gigabit network connection is done using WebPAM PROe, a web browser based GUI.
Page 33 Vess A3340Ps / Vess A3340Pd Hardware Setup Management Path - on site keyboard and monitor Use a USB keyboard and a VGA or HDMI monitor to establish a local out-of-band connection to the Windows operating system. The VGA port, HDMI and USB ports are also located on the rear panel of the Vess, these are enabled by default upon booting up the system.
Page 34 Connect the Power Insert a power cable into the power receptacle on each power supply. The Vess A3340Pd is equipped with two power supplies, the Vess A3340Ps and Vess A3340PPoE have a single power supply. See diagrams below for locations.
Page 35 Vess A3340Ps / Vess A3340Pd Hardware Setup Power On Enclosure With the power supplies connected, the system can now be powered on. To power on the Vess A3340P, press the Power button in the lower left corner of the front panel (see figure below).
Page 36 Vess A Class Storage Appliance for Video Surveillance Promise Technology Front Panel LEDs When boot-up is finished, check the LEDs on the front panel to make sure the system is functioning properly. Description Power Lights BLUE to indicate the system is powered on. System Status Lights GREEN when healthy, RED if there is a critical problem (LD offline, fan mal- function, PSU malfunction, voltage out of range, system temperature alert), remains dark when not ready.
Page 37 Vess A3340Ps / Vess A3340Pd Hardware Setup Connect to iSCSI Storage Area Network (SAN) Important For a list of supported Gigabit Ethernet NICs, HBA NICs and switches, download the latest compatibility list from PROMISE support: http://www.promise.com/support/. This arrangement requires: •...
Page 39 Vess A3340Ps / Vess A3340Pd Managing with CLU Access CLI in Windows For Windows installations, once the system has booted up it will be necessary to choose various options to complete the OS setup. You will be prompted to select a default language and other user interface preferences.
Page 40 Vess A Class Storage Appliance for Video Surveillance Promise Technology Using the CLU In the CLI terminal interface, login first, then access the CLU interface. Follow the instructions below. 1. At the CLI Login prompt, type the user name and press Enter .
Page 41 Vess A3340Ps / Vess A3340Pd Managing with CLU CLU Main Menu Notice at the bottom of the CLU interface there are on-screen reminders of keyboard actions used for CLU interface. The keyboard inputs to use the CLU are as follows: Arrow Keys - Use the up and down arrow keys to move the text selector, indicated by the highlighted •...
Page 42: Clu Notation Used In This Guide
Vess A Class Storage Appliance for Video Surveillance Promise Technology CLU notation used in this guide The CLU command descriptions in this chapter use abbreviated descriptions of CLU navigation. It is assumed the user will understand that movement from one CLU menu item to another involves using the arrow keys to highlight the given command then pressing enter to view another list of CLU command selections or parameter options.
Page 43 Vess A3340Ps / Vess A3340Pd Managing with CLU Use the table below for reference of the CLU interface. Quick Setup A sequence of steps to setup the RAID configuration. Subsystem Management page 35 Alias Media Patrol Start, Stop or Pause Media Patrol Lock Management Prevent settings changes to controller for set...
Page 44: Elp
Vess A Class Storage Appliance for Video Surveillance Promise Technology Accessing Online Help To access online help on any CLU screen, press Control-E . To return to the CLU, press Enter . Exiting the CLU 1. Highlight Return to Previous Menu and press Enter .
Page 45: M Aking S Ubsystem S Ettings (Clu)
Vess A3340Ps / Vess A3340Pd Managing with CLU Managing the Subsystem (CLU) Subsystem Management includes the following functions: • “Making Subsystem Settings (CLU)” on page 35 • “Locking or Unlocking the Subsystem (CLU)” on page 36 Making Subsystem Settings (CLU) An alias is optional. To set an Alias for this subsystem: 1. Main Menu >> Subsystem Management >> Subsystem Settings .
Page 46: R Unning M Edia P Atrol (Clu)
Vess A Class Storage Appliance for Video Surveillance Promise Technology Running Media Patrol (CLU) Media Patrol is a routine maintenance procedure that checks the magnetic media on each disk drive. Media Patrol checks all physical drives assigned to disk arrays and spare drives. It does not check unconfigured drives.
Page 47: Releasing The Lock
Vess A3340Ps / Vess A3340Pd Managing with CLU Releasing the Lock Main Menu >> Subsystem Management >> Lock Management >> Unlock Releasing a Lock set by another user To release somebody else’s lock: 1. Main Menu >> Subsystem Management >> Lock Management >> Force Unlock Press the Spacebar to toggle to Yes >>...
Page 48: Managing The Raid Controllers (Clu)
Vess A Class Storage Appliance for Video Surveillance Promise Technology Managing the RAID Controllers (CLU) RAID controller management includes the following functions: • “Viewing Controller Information (CLU)” on page 38 • “Making Controller Settings (CLU)” on page 39 Viewing Controller Information (CLU) Controller Management includes information, settings and statistics. To access Controller Management: 1.
Page 49: M Aking C Ontroller S Ettings
Vess A3340Ps / Vess A3340Pd Managing with CLU Making Controller Settings (CLU) If your subsystem has two controllers, any settings you make to one controller automatically apply to the other controller. To make Controller settings: 1. Main Menu >> Subsystem Management >> Controller Management 2.
Page 50 Vess A Class Storage Appliance for Video Surveillance Promise Technology • Highlight SMART and press the spacebar to toggle between Enable and Disable . • Highlight SMART Poll Interval and press the backspace key to erase the current value. Type a new interval value (1 to 1440 minutes). • Highlight Poll Interval and press the backspace key to erase the current value. Type a new interval value (15 to 255 seconds). • Highlight Adaptive Writeback Cache and press the spacebar to toggle between Enabled and Disabled. • Highlight Forced Read Ahead Cache and press the spacebar to toggle between Enabled and Disabled .
Page 51: Managing The Enclosure (Clu)
Vess A3340Ps / Vess A3340Pd Managing with CLU Managing the Enclosure (CLU) Enclosure Management includes the following functions: • “Viewing the Enclosures Summary (CLU)” on page 41 • “Viewing Enclosure Information (CLU)” on page 42 • “Making Enclosure Settings (CLU)” on page 42 • “Viewing Power Supply Status (CLU)” on page 43 • “Viewing Cooling Unit Status (CLU)” on page 43 • “Viewing Temperature Sensor Status (CLU)” on page 44 • “Viewing Voltage Sensor Status (CLU)” on page 44 • “Locating an Enclosure (CLU)” on page 45 Viewing the Enclosures Summary (CLU) Enclosure Management includes information, status, settings and location. To access Enclosure Management: 1.
Page 52: Iewing E Nclosure I Nformation
Vess A Class Storage Appliance for Video Surveillance Promise Technology Viewing Enclosure Information (CLU) To view enclosure information: 1. Main Menu >> Subsystem Management >> Enclosure Management 2. Highlight the enclosure you want and press Enter . You can monitor power supplies, cooling units, enclosure temperatures and voltages.
Page 53: Iewing P Ower S Upply S Tatus
Vess A3340Ps / Vess A3340Pd Managing with CLU Viewing Power Supply Status (CLU) To view the status of the power supplies: 1. Main Menu >> Subsystem Management >> Enclosure Management 2. Highlight the enclosure you want and press Enter .
Page 54: Iewing T Emperature S Ensor S Tatus
Vess A Class Storage Appliance for Video Surveillance Promise Technology Viewing Temperature Sensor Status (CLU) To display the status of the temperature sensors: Main Menu >> Subsystem Management >> Enclosure Management This is a read-only menu. If any temperature exceeds the Healthy Threshold value, there is an overheat condition in the enclosure.
Page 55: L Ocating An E Nclosure
Vess A3340Ps / Vess A3340Pd Managing with CLU Locating an Enclosure (CLU) This feature helps you identify the physical Vess A-Series enclosure you are working with through the CLU. 1. Main Menu >> Subsystem Management >> Enclosure Management and press Enter .
Page 56: Physical Drive Management (Clu)
Vess A Class Storage Appliance for Video Surveillance Promise Technology Physical Drive Management (CLU) Physical Drive Management includes the following functions: • “Viewing a List of Physical Drives (CLU)” on page 46 • “Making Global Physical Drive Settings (CLU)” on page 47 • “Viewing Physical Drive Information (CLU)” on page 48 • “Setting an Alias (CLU)” on page 49 • “Locating a Physical Drive (CLU)” on page 50 Viewing a List of Physical Drives (CLU) To view a list of physical drives: Main Menu >>...
Page 57: M Aking G Lobal P Hysical D Rive S Ettings
Vess A3340Ps / Vess A3340Pd Managing with CLU Making Global Physical Drive Settings (CLU) All physical drive settings are made globally, except for setting an alias, which applies to individual drives. To make global physical drive settings: 1. Main Menu >> Physical Drive Management >> Global Physical Drives Settings 2.
Page 58: Iewing P Hysical D Rive I Nformation
Vess A Class Storage Appliance for Video Surveillance Promise Technology Viewing Physical Drive Information (CLU) To view information about a physical drive: 1. Main Menu >> Physical Drive Management 2. Highlight the physical drive you want and press Enter .
Page 59: Iewing P Hysical D Rive S Tatistics
Vess A3340Ps / Vess A3340Pd Managing with CLU Viewing Physical Drive Statistics (CLU) To view the statistics for the selected physical drive: 1. Main Menu >> Physical Drive Management 2. Highlight the physical drive you want and press Enter .
Page 60: L Ocating A P Hysical D Rive
Vess A Class Storage Appliance for Video Surveillance Promise Technology Locating a Physical Drive (CLU) This feature helps you identify a physical drive within the Vess A-Series enclosure you are working with through the CLU. To locate a physical drive: 1.
Page 61: Managing Disk Arrays (Clu)
Vess A3340Ps / Vess A3340Pd Managing with CLU Managing Disk Arrays (CLU) Disk Array Management includes the following functions: • “Viewing a List of Disk Arrays (CLU)” on page 52 • “Creating a Disk Array (CLU)” on page 52 • “Making Disk Array Settings (CLU)” on page 58 • “Viewing Disk Array Information (CLU)” on page 59 • “Enabling Media Patrol, PDM, and Power Management on a Disk Array (CLU)” on page 59 • “Rebuilding a Disk Array (CLU)” on page 60 • “Running Media Patrol on a Disk Array (CLU)” on page 60 • “Locating a Disk Array (CLU)” on page 62...
Page 62: Iewing A L Ist Of D Isk A Rrays (Clu)
Vess A Class Storage Appliance for Video Surveillance Promise Technology Viewing a List of Disk Arrays (CLU) To view a list of disk arrays: Main Menu >> Disk Array Management The list of disk arrays displays. Creating a Disk Array (CLU) The CLU provides three methods of creating a disk array: Automatic – Creates a new disk array following a default set of parameters. Creates a hot spare drive...
Page 63: C Reating A D Isk A Rray - A Utomatic (Clu)
Vess A3340Ps / Vess A3340Pd Managing with CLU Creating a Disk Array – Automatic (CLU) To create a disk array using the Automatic feature: 1. Main Menu >> Disk Array Management >> Create New Array >> Configuration Method 2. Press the spacebar to toggle to Automatic .
Page 64: C Reating A D Isk A Rray - E Xpress (Clu)
Vess A Class Storage Appliance for Video Surveillance Promise Technology Creating a Disk Array – Express (CLU) To create a disk array using the Express feature: 1. Main Menu >> Disk Array Management >> Create New Array >> Configuration Method and press the spacebar to toggle to Express .
Page 65: C Reating A D Isk A Rray - A Dvanced (Clu)
Vess A3340Ps / Vess A3340Pd Managing with CLU Creating a Disk Array – Advanced (CLU) To create a disk array using the Advanced feature: 1. Main Menu >> Disk Array Management >> Create New Array 2. Highlight Configuration Method and press the spacebar to toggle to Advanced .
Page 66 Vess A Class Storage Appliance for Video Surveillance Promise Technology 5. For the following items, accept the default value or highlight and press the spacebar to choose a new value: • Highlight Stripe and press the spacebar to toggle through stripe sizes and choose 64 KB, 128 KB, 256 KB, 512 KB, or 1 MB. • Highlight Sector and press the spacebar to toggle through sector sizes and choose 512 B, 1 KB, 2 KB, or 4 KB.
Page 67 Vess A3340Ps / Vess A3340Pd Managing with CLU Deleting a Disk Array (CLU) Caution When you delete a disk array, you delete all the logical drives and the data they contain. Back up all important data before deleting a disk array.
Page 68: M Aking D Isk A Rray S Ettings (Clu)
Vess A Class Storage Appliance for Video Surveillance Promise Technology Making Disk Array Settings (CLU) To make disk array settings: 1. Main Menu >> Disk Array Management The list of disk arrays appears. 2. Highlight the disk array you want and press the Enter .
Page 69: Iewing D Isk A Rray I Nformation (Clu)
Vess A3340Ps / Vess A3340Pd Managing with CLU Viewing Disk Array Information (CLU) 1. Main Menu >> Disk Array Management 2. Highlight the disk array you want and press Enter . The information and settings screen appears. 3. Highlight any of the following and press Enter to view a list of: • Physical drives in this array...
Page 70: R Ebuilding A D Isk A Rray (Clu)
Vess A Class Storage Appliance for Video Surveillance Promise Technology Rebuilding a Disk Array (CLU) Before you can rebuild, you must have a replacement or target physical drive of adequate capacity for your disk array. To rebuild a disk array: 1.
Page 71: R Unning Pdm On A D Isk A Rray (Clu)
Vess A3340Ps / Vess A3340Pd Managing with CLU Running PDM on a Disk Array (CLU) Predictive Data Migration (PDM) migrates data from the suspect physical drive to a spare drive before the physical drive fails. Before you can run PDM, you must have a replacement or target physical drive of adequate capacity for your disk array.
Page 72: R Unning T Ransition On A D Isk A Rray (Clu)
Vess A Class Storage Appliance for Video Surveillance Promise Technology Running Transition on a Disk Array (CLU) Transition is the process of replacing a revertible spare drive that is currently part of a disk array with an unconfigured physical drive or a non-revertible spare drive.
Page 73: Managing Spare Drives (Clu)
Vess A3340Ps / Vess A3340Pd Managing with CLU Managing Spare Drives (CLU) Spare Drive Management includes the following functions: • “Viewing a list of Spare Drives (CLU)” on page 63 • “Creating a Spare Drive (CLU)” on page 64 • “Running Redundancy Check (CLU)” on page 73 • “Deleting a Spare Drive (CLU)” on page 66 Viewing a list of Spare Drives (CLU) To view a list of spare drives: Main Menu >>...
Page 74: C Reating A S Pare D Rive (Clu)
Vess A Class Storage Appliance for Video Surveillance Promise Technology Creating a Spare Drive (CLU) Only unconfigured physical drives can be used to make spares. Check your available drives under Physical Drive Management. See “Physical Drive Management (CLU)” on page 46.
Page 75: M Aking S Pare D Rive S Ettings (Clu)
Vess A3340Ps / Vess A3340Pd Managing with CLU Making Spare Drive Settings (CLU) To change spare drive settings: 1. Main Menu >> Spare Drive Management A list of the current spare drives appears, including the following parameters: 2. Highlight the spare drive you want to change and press Enter .
Page 76: D Eleting A S Pare D Rive (Clu)
Vess A Class Storage Appliance for Video Surveillance Promise Technology Deleting a Spare Drive (CLU) Caution If the spare drive you delete is the only spare, the controller does not rebuild a critical array until you provide a new spare drive.
Page 77: Managing Logical Drives (Clu)
Vess A3340Ps / Vess A3340Pd Managing with CLU Managing Logical Drives (CLU) Logical drive management includes: • “Creating a Logical Drive (CLU)” on page 67 • “Deleting a Logical Drive (CLU)” on page 69 • “Viewing the Logical Drive Check Table (CLU)” on page 71 • “Making Logical Drive Settings (CLU)” on page 71 • “Initializing a Logical Drive (CLU)” on page 72 • “Running Redundancy Check (CLU)” on page 73 • “Locating a Logical Drive (CLU)” on page 73 Creating a Logical Drive (CLU) You can create logical drives on existing disk arrays if there is available space in the array.
Page 78 Vess A Class Storage Appliance for Video Surveillance Promise Technology Highlight the following parameters and press the spacebar to toggle though the available choices: • Stripe size – Press the spacebar to choose: 64 KB, 128 KB, 256 KB, 512 KB, or 1 MB. • Sector size – Press the spacebar to choose: 512 B; 1 KB, 2 KB, or 4 KB. • Write Policy – Press spacebar to choose: Write Back or Write Through. • Read Policy – Press spacebar to choose: No Cache, Read Cache, or Read Ahead Cache.
Page 79: (Clu)
Vess A3340Ps / Vess A3340Pd Managing with CLU Deleting a Logical Drive (CLU) Caution When you delete a logical drive, you delete all the data it contains. Back up all important data before deleting a logical drive. To delete a logical drive from a disk array: 1.
Page 80: (Clu)
Vess A Class Storage Appliance for Video Surveillance Promise Technology Viewing Logical Drive Information (CLU) To view logical drive information: 1. Main Menu >> Logical Drive Management 2. Highlight the logical drive you want and press Enter . The information and settings screen appears.
Page 81: (Clu)
Vess A3340Ps / Vess A3340Pd Managing with CLU Viewing the Logical Drive Check Table (CLU) To view logical drive information: 1. Main Menu >> Logical Drive Management 2. Highlight the logical drive you want and press Enter . 3. Highlight Check Table and press Enter .
Page 82: (Clu)
Vess A Class Storage Appliance for Video Surveillance Promise Technology Initializing a Logical Drive (CLU) This function sets all data bits in the logical drive to zero. Warning When you initialize a logical drive, all the data on the logical drive is lost.
Page 83: Heck (Clu)
Vess A3340Ps / Vess A3340Pd Managing with CLU Running Redundancy Check (CLU) Redundancy Check is a maintenance procedure for logical drives in fault-tolerant disk arrays that ensures all the data matches exactly. To run Redundancy Check: 1. Main Menu >> Logical Drive Management 2.
Page 84: Managing Background Activity (Clu)
Vess A Class Storage Appliance for Video Surveillance Promise Technology Managing Background Activity (CLU) Background activity refers to any of several functions that take place in the background while normal operation of the Vess A-Series continues. Background activities work in conjunction with disk arrays and logical drives. See “Managing Disk Arrays (CLU)”...
Page 85 Vess A3340Ps / Vess A3340Pd Managing with CLU Making Background Activity Settings (CLU) 1. Main Menu >> Background Activities >> Background Activity Settings 2. Highlight following and press the spacebar to toggle between Enabled and Disabled . • Media Patrol – Checks the magnetic media on physical drives • Auto Rebuild – When enabled and no spare drive is available, the...
Page 86: Working With The Event Viewer (Clu)
Vess A Class Storage Appliance for Video Surveillance Promise Technology Working with the Event Viewer (CLU) Working with the Event Viewer includes the following functions: • “Clearing Runtime Events (CLU)” on page 77 • “Clearing NVRAM Events (CLU)” on page 78 The Event Viewer displays log of subsystem events. Events are classified as: Runtime Events – A list of and information about the 1023 most recent runtime events recorded since...
Page 87: Iewing R Untime E Vents
Vess A3340Ps / Vess A3340Pd Managing with CLU Viewing Runtime Events (CLU) To display Runtime Events: 1. Main Menu >> Event Viewer The log of Runtime Events appears. Events are added to the top of the list. Each item includes: • Sequence number – Begins with 0 at system startup.
Page 88: Iewing Nvram E Vents
Vess A Class Storage Appliance for Video Surveillance Promise Technology Viewing NVRAM Events (CLU) This screen displays a list of and information about the most important events over multiple subsystem startups. To display NVRAM events: 1. Main Menu >> Event Viewer >> NVRAM Events The log of NVRAM Events appears.
Page 89: Managing Users (Clu)
Vess A3340Ps / Vess A3340Pd Managing with CLU Managing Users (CLU) User Management includes the following functions: • “Viewing User Information (CLU)” on page 79 • “Creating a User (CLU)” on page 80 • “Changing User Settings (CLU)” on page 81 • “Changing User Password (CLU)” on page 82 • “Deleting a User (CLU)” on page 83 Viewing User Information (CLU) Each user types their user name and password to log into the CLI.
Page 90: Reating A U Ser
Vess A Class Storage Appliance for Video Surveillance Promise Technology Creating a User (CLU) To create a new user account: 1. Main Menu >> Additional Info and Management >> User Management >> Create New User 2. Highlight each field and type in the appropriate information: • User name (Maximum 31 characters; use letters,...
Page 91 Vess A3340Ps / Vess A3340Pd Managing with CLU User Privileges Level Meaning View Allows the user to see all status and settings but not to make any changes Allows the user to perform maintenance tasks including Rebuilding, PDM, Media Patrol, Maintenance and Redundancy Check Allows the user to create (but not delete) disk arrays and logical drives, change RAID Power levels, change stripe size; change settings of components such as disk arrays, logical drives, physical drives, and the controller Allows the user full access to all functions including create and delete users and changing the settings of other users, and delete disk arrays and logical drives. Super The default “administrator” account is a Super User Changing User Settings (CLU) The Administrator or a Super User can change other users’ settings.
Page 92 Vess A Class Storage Appliance for Video Surveillance Promise Technology Changing User Password (CLU) The Administrator or a Super User can change other users’ passwords. To change a password: 1. Main Menu >> Additional Info and Management >> User Management 2.
Page 93 Vess A3340Ps / Vess A3340Pd Managing with CLU Deleting a User (CLU) The Administrator or a Super User can delete other users. You cannot delete the account you used to log in. There must always be one Super User account.
Page 94: E Mail S Ettings
Vess A Class Storage Appliance for Video Surveillance Promise Technology Software Management (CLU) Software Management includes the following functions: • “Email Settings (CLU)” on page 84 • “Web Server Settings (CLU)” on page 85 Email Settings (CLU) By default, Email service is set to Automatic and its normal status is Started.
Page 95: W Eb S Erver S Ettings
Vess A3340Ps / Vess A3340Pd Managing with CLU Web Server Settings (CLU) By default, Web Server service is set to Automatic and its normal status is Started. To make Web Server service settings: 1. Main Menu >> Additional Info and Management >> Software Management >> Startup Type 2.
Page 96: M Anaging Snmp T Rap S Inks
Vess A Class Storage Appliance for Video Surveillance Promise Technology Managing SNMP Trap Sinks (CLU) Viewing a List of Trap Sinks To create a trap sink: 1. Main Menu >> Additional Info and Management >> Software Management >> SNMP >> Trap Sinks A list of the current trap sinks appears.
Page 97: Deleting A Trap Sink
Vess A3340Ps / Vess A3340Pd Managing with CLU Deleting a Trap Sink To delete a trap sink: 1. Main Menu >> Additional Info and Management >> Software Management >> SNMP >> Trap Sinks Clearing Statistics (CLU) This function clears the statistical counts for the RAID controller, iSCSI ports, physical drives, and logical drives.
Page 98 Vess A Class Storage Appliance for Video Surveillance Promise Technology Restoring Factory Defaults (CLU) This function restores the factory default settings to the firmware and software items you select. Caution Restoring default settings can disrupt your Vess A-Series functions. Use this feature only when necessary 1.
Page 99 Vess A3340Ps / Vess A3340Pd Managing with CLU Buzzer Making Buzzer Settings The buzzer sounds to inform you that the Vess A-Series needs attention. To make buzzer settings: 1. Main Menu >> Buzzer A list of Controllers appears with the current buzzer setting and status.
Page 100 Vess A Class Storage Appliance for Video Surveillance Promise Technology anagIng wItH tHe • Opening the CLI on Windows (below) • Table of Supported Commands • Notes and Conventions • List of Supported Commands The Command Line Interface (CLI) provides rapid setup of disk arrays and logical drives. You can also manage your system using the CLI. However, ongoing management is much easier with the CLU or WebPAM PROe.
Page 101 Vess A3340Ps / Vess A3340Pd Managing with CLI Table of Supported Commands Command Action about View utility information. View or edit array information. Create, edit, or delete logical drives in an existing array. array To physically locate an array in an enclosure. Accept an incomplete array condition. bbm View or clear the BBM defect list of the specified configured physical drive. View status of all current background activities. Enable or disable relevant background activities. Modify the background task rate for each of the background tasks. buzz View buzzer status, enable/disable and turn on/off buzzer. checktable View logical drive error tables. For express or automatic configuration. config For advanced configuration please see the ‘array’ command. ctrl View or edit controller information and settings. View or edit enclosure and SEP information and settings. Locate an enclosure via enclosure LEDs. event View or clear events logs. export Subsystems only. Export files to remote tftp host.
Page 102 Vess A Class Storage Appliance for Video Surveillance Promise Technology Table of Supported Commands (Continued) Command Action mp View media patrol status and progress. Start, stop, pause, or resume media patrol. net View or edit ethernet network information and settings. password Modify a user’s password. pdm View PDM status and progress. Start, stop, pause, or resume PDM process. phydrv View or edit physical drive information and settings. Locate a physical drive via LEDs. View redundancy check status and progress. Start, stop, pause or resume redun- dancy check. rb View rebuild status and progress. Start, stop, pause, or resume a rebuild process. sc View spare check status. Start spare check. spare Create or modify hot spare drives. spath Discover and change subsystem path. stats View or reset statistics. subsys View or edit subsystem information and settings.
Page 103 Vess A3340Ps / Vess A3340Pd Managing with CLI Notes and Conventions Commands and options are NOT case sensitive. Not all extended keys are supported. However, you can use the backspace and the left and right arrow keys for command line editing. In addition, the up and down arrow keys allow scrolling through the command history buffer.
Page 104 Vess A Class Storage Appliance for Video Surveillance Promise Technology about Usage about Summary Displays utility information. array Usage array [-a <action>] [-d <DaId>] [-c <array count>] [-v] array -a add [-s “<list of array params>”] [-d <DaId>] -p <PdId list> [-c <Ld count>] [-l “<list of Ld params>”] array -a mod -d <DaId> [-s “<list of array settings>”]...
Page 105 Vess A3340Ps / Vess A3340Pd Managing with CLI Options -a <action> Specifies the action to perform. list (Default) Displays a summary of all arrays, a specified number of arrays, or a specific array. Adds/creates an array. This action might also create logical drives at the same time.
Page 106 Vess A Class Storage Appliance for Video Surveillance Promise Technology -p <PD ID list> Specifies physical drives to be used in an array, with -a add option. PD IDs are specified individually or separated by comma. Sequential group of physical drives are specified by placing a ~ between numbers such as 1~6.
Page 107 Vess A3340Ps / Vess A3340Pd Managing with CLI Capacity= Specifies logical drive capacity. Can be specified in megabytes (mb), gigabytes (gb) or terabytes (tb), up to 2 decimal places. If not specified, all available capacity is used for this logical drive.
Page 108 Vess A Class Storage Appliance for Video Surveillance Promise Technology -t <condition type> Specifies the type of incomplete condition to accept. If not specified, it will accept the current incomplete condition by default. missingdrive The condition of missing drive in the array.
Page 109 Vess A3340Ps / Vess A3340Pd Managing with CLI Usage bbm [-a <action>] [-p <PdId>] bbm -a clear -p <PdId> Summary The bbm command displays and clears the Bad Block Map (BBM) for all configured SATA drives. Options -a <action> Specifies the action to perform.
Page 110 Vess A Class Storage Appliance for Video Surveillance Promise Technology Usage bga [-a <action>] bga -a mod -s “<list of settings>” Summary The bga command displays all current background activities and makes settings each background activity. Options -a <action> Specifies the action to perform.
Page 111 Vess A3340Ps / Vess A3340Pd Managing with CLI When a non-revertible spare has been inserted or created, and is applicable to the array. This option affects all arrays on the subsystem. enable disable mediapatrol= Verifies the media of the array and/or spares to find bad blocks on physical disks before you use that block.
Page 112 Vess A Class Storage Appliance for Video Surveillance Promise Technology pdmrate= PDM rate determines the rate at which PDM will run. (low=25, medium=50, high=75) medium high transitionrate= Transition rate determines the rate at which transition will run. (low=25, medium=50, high=75)
Page 113 Vess A3340Ps / Vess A3340Pd Managing with CLI Examples bga -a mod -s “autorebuild=enable,rebuildrate=high,syncrate=low” buzz Usage buzz [-a <action>] buzz -a list buzz -a enable buzz -a disable buzz -a on buzz -a off Summary The buzz command displays the status of the buzzer, and enables, disables, turns on or turns off the buzzer.
Page 114 Vess A Class Storage Appliance for Video Surveillance Promise Technology checktable Usage checktable [-t <tableType>] -l <LdId> Summary The checktable command displays the error check tables of a logical drive. Options -t <tableType> Specifies which error table to display. The default displays all tables.
Page 115 Vess A3340Ps / Vess A3340Pd Managing with CLI config Usage config -a auto config -a expr [-r y|n] [-c y|n] [-p y|n] [-m y|n] [-s y|n] [-t <AppType>] [-l <NumLd>] Summary The config command has two options: Automatic and Express.
Page 116 Vess A Class Storage Appliance for Video Surveillance Promise Technology -p <y|n> Selects the performance option. -c <y|n> Selects the capacity option. -s <y|n> Includes a spare drive in the array. Note: Requires 5 or more unconfigured physical drives. -t <AppType>...
Page 117 Vess A3340Ps / Vess A3340Pd Managing with CLI Summary The ctrl command displays controller information and changes controller settings. Options -a <action> Specifies the action to perform. list (Default) Lists controller information. Changes controller settings. clear Clears controller conditions. -i <ctrl ID> Specifies the controller ID.
Page 118 Vess A Class Storage Appliance for Video Surveillance Promise Technology smart= Enables or disables polling drive SMART status. enable disable smartpollinginterval= (1 - 1440) Sets the time interval in number of minutes to poll the drive SMART status. cacheflushinterval= (1-12) Sets the time interval in seconds to flush the controller writeback cache.
Page 119 Vess A3340Ps / Vess A3340Pd Managing with CLI hostcacheflushing= Subsystems only. To enable or disable host cache flushing. For high availability products only. enable disable forcedreadahead= Enables or disables forced read ahead caching. enable disable commonwwnn= Enables or disables common WWNN. For high availability products only.
Page 120 Vess A Class Storage Appliance for Video Surveillance Promise Technology enclosure Usage enclosure [-a <action>] -v enclosure -a mod [-e <encl id>] -s <list of settings> enclosure -a locate [-e <encl id>] [-t <FRU type> -f <FRU id>] Summary The enclosure command provides status and information about the various components of the enclosure unit.
Page 121 Vess A3340Ps / Vess A3340Pd Managing with CLI event Usage event [-a <action>] [-l <location>] [-i <SeqNo>] [-c <event count>] [-v] event -a clear [-l <location>] Summary The event command displays and clears the RAM and NVRAM event logs. Options -a <action>...
Page 122 Vess A Class Storage Appliance for Video Surveillance Promise Technology Examples event event -v event -l nvram event -a clear -lnvram event -c 200 event -a list -i852 -c200 Options -a <action> Specifies the action to perform. list (Default) Displays information and status of the enclosure.
Page 123 Vess A3340Ps / Vess A3340Pd Managing with CLI export Usage export -t <fileType> [-s <tftpServer>] [-p <port>] -f <fileName> Summary The export command exports certain types of configuration files to a remote or local host. This command only affects subsystems.
Page 124 Vess A Class Storage Appliance for Video Surveillance Promise Technology factorydefaults Usage factorydefaults -a <action> -t <type> Summary The factorydefaults command restores factory default settings. Options -a <action> Specifies the action to perform. restore Restore the factory default settings. -t <type> Specifies the type of settings to restore.
Page 125 Vess A3340Ps / Vess A3340Pd Managing with CLI Following are individual Software settings, which only apply to Subsystems: bgascheduler Background activity scheduler settings. service Service startup type settings. webserver Web server settings. snmp SNMP settings. (Linux only) telnet Telnet settings. (Linux only) email Email settings.
Page 126 Vess A Class Storage Appliance for Video Surveillance Promise Technology import Usage import -t <file type> -s <TFTP server> -f <file name> -p <port num> -i Summary The import command is used to import files from a remoter TFTP host.
Page 127 Vess A3340Ps / Vess A3340Pd Managing with CLI init Usage init [-a <action>] [-l <LdId>] init -a start -l <LdId> [-q <size>] [-p <pattern>] init -a stop -l <LdId> init -a pause -l <LdId> init -a resume -l <LdId> Summary The init command starts, stops, pauses, and resumes a logical drive initialization.
Page 128 Vess A Class Storage Appliance for Video Surveillance Promise Technology Examples init init -a stop -l0 init -a start -l0 -p5a5a0101...
Page 129 Vess A3340Ps / Vess A3340Pd Managing with CLI logdrv Usage logdrv [-a <action>] [-l <LdId>] [-c <Ld count>] [-v] logdrv -a locate -l <LdID> logdrv -a mod -l <LdId> -s “<list of ld settings>” Summary The logdrv command displays information about the logical drives and changes logical drive settings.
Page 130 Vess A Class Storage Appliance for Video Surveillance Promise Technology Examples logdrv logdrv -v logdrv -a mod -l0 -s “readpolicy=readahead” logdrv -a locate -l2 logout Usage logout Summary The logout command is used to logout the current user from the session.
Page 131 Vess A3340Ps / Vess A3340Pd Managing with CLI menu Usage menu Summary Use this to switch the user interface to CLU mode. Usage mp -a <action> Summary The mp command activates Media Patrol. Media Patrol searches the physical drives for media errors. When an error is found, Media Patrol attempts to repair the error.
Page 132 Vess A Class Storage Appliance for Video Surveillance Promise Technology Usage net [-a <action>] [-p <PortId>] [-v] Summary Net is used to display the TCP/IP specific information for the Ethernet ports. Information such as IP addresses and subnetmask can be displayed.
Page 133 Vess A3340Ps / Vess A3340Pd Managing with CLI password Usage password -u <username> Summary The password command is used to modify a user password. Options -u <username> Examples password old password:****** new password:****** new password:****** Usage pdm [-a <action>] [-d <DaId>] [-s <SeqNo>] pdm -a start -d <DaId>...
Page 134 Vess A Class Storage Appliance for Video Surveillance Promise Technology Options -a <action> Specifies the action to perform. list (Default) Displays the active and paused PDMs and their status. start Starts a manual PDM. stop Stops a PDM. pause Pauses a PDM.
Page 135 Vess A3340Ps / Vess A3340Pd Managing with CLI they belong to. Their status is also shown. Modifiies physical drive settings. locate Flashes the physical drive’s LED so you can location it. online Forces a drive from an Offline to an Online state.
Page 136 Vess A Class Storage Appliance for Video Surveillance Promise Technology The following global settings are for physical drives that support these features: writecache= Enables or disables write cache on the physical drive(s). enable disable rlacache= Enables or disables read look ahead cache on the physical drive(s).
Page 137 Vess A3340Ps / Vess A3340Pd Managing with CLI Usage rc [-a <action>] [-l <LdId>] rc -a start -l <LdId> [-n] [-p] rc -a stop -l <LdId> rc -a pause -l <LdId> rc -a resume -l <LdId> Summary The rc command starts, stops, pauses and resumes a Redundancy Check and monitors the progress of a running Redundancy Check.
Page 138 Vess A Class Storage Appliance for Video Surveillance Promise Technology Usage rb [-a <action>] [-d <DaId>] [-s <SeqNo>] rb -a start -d <DaId> -s <SeqNo> -p <PdId> rb -a stop -d <DaId> -s <SeqNo> rb -a pause -d <DaId> -s <SeqNo>...
Page 139 Vess A3340Ps / Vess A3340Pd Managing with CLI Options -a <action> Specifies the action to perform. list (Default) Displays Spare Check status. start Starts the Spare Check. -i <Spare ID> Specifies the spare ID on which to run Spare Check. Valid value range is 0~255.
Page 140 Vess A Class Storage Appliance for Video Surveillance Promise Technology spare Usage spare [-a <action>] spare -a list [-i <SpareId>] [-d <DaId>] [-v] spare -a add [-i <SpareId>] -p <PdId> [-t g|d] [-r y|n] [-d <DaId list>] [-s “<list of settings>”] spare -a mod -i <SpareId>...
Page 141 Vess A3340Ps / Vess A3340Pd Managing with CLI which this spare is dedicated. -t <type> Specifies the type of hot spare drive. A global hot spare drive. A dedicated hot spare drive. -r <revertible> Specifies whether the spare drive is revertible.
Page 142 Vess A Class Storage Appliance for Video Surveillance Promise Technology swmgt Usage swmgt [-a <action>] swmgt -a mod -n <component name> [-t <startup type>] [-s “<list of settings>] swmgt -a start -n <component name> swmgt -a stop -n <component name>...
Page 143 Vess A3340Ps / Vess A3340Pd Managing with CLI These options are comma separated. email settings serverip= SMTP server IP address. serverport= SMTP server port number. authentication= SMTP server authentication. username= Username if using SMTP authentication. password= Password if using SMTP authentication.
Page 144 Vess A Class Storage Appliance for Video Surveillance Promise Technology warning minor major critical fatal Examples swmgt swmgt -n webserver swmgt -a start -n webserver swmgt -a stop -n webserver swmgt -a mod -n webserver -t automatic swmgt -a mod -n webserver -s “httpport=8090”...
Page 145 Vess A3340Ps / Vess A3340Pd Managing with CLI stats Usage stats [-t <type>] [-i <devId>] [-c <Count>] stats -a clear Summary The stats command displays statistics of subsytem, controller, enclosure, physical drives, and logical drives; and resets the statistics count to zero.
Page 146 Vess A Class Storage Appliance for Video Surveillance Promise Technology subsys Usage subsys [-a <action>] [-v] subsys -a mod -s “<list of settings>” subsys -a lock [-r] [-t <number of minutes>] subsys -a unlock [-f] subsys -a chklock Summary The subsys command displays and changes subsystem settings and locks the subsystem so that only you can make modifications.
Page 147 Vess A3340Ps / Vess A3340Pd Managing with CLI Examples subsys subsys -v subsys -a mod -s “alias=MySubsystem” subsys -a lock -t 60 subsys -a lock -r -t 35 subsys -a unlock subsys -a chklock...
Page 148 Vess A Class Storage Appliance for Video Surveillance Promise Technology sync Usage sync [-a <action>] [-l <LdId>] Summary The sync command monitors the progress of background synchronization. Background synchronization makes logical drive consistent. It starts automatically when a redundant logical drive is created. But unlike initialization, background synchronization allows read and write operations on the logical drive.
Page 149 Vess A3340Ps / Vess A3340Pd Managing with CLI transit Usage transit [-a <action>] [-d <DaId>] [-s <SeqNo>] transit -a start -d <DaId> -s <SeqNo> -p <PdId> transit -a stop -d <DaId> -s <SeqNo> transit -a pause -d <DaId> -s <SeqNo>...
Page 150 Vess A Class Storage Appliance for Video Surveillance Promise Technology Examples transit transit -a start -d 0 -s 2 -p 10 transit -a stop -d 0 -s 2...
Page 151 Vess A3340Ps / Vess A3340Pd Managing with CLI user Usage -a <action> -u <username> -p <privilege> -s “<option>=<value>” Summary The user command is used to list, modify, create and delete user accounts on the subsystem. Options -a <action> list (Default) Displays the current users.
Page 152 Vess A Class Storage Appliance for Video Surveillance Promise Technology help Usage -a <action> -u <username> -p <privilege> -s “<option>=<value>” Summary The user command is used to list, modify, create and delete user accounts on the subsystem. Usage -a <action> -u <username> -p <privilege> -s “<option>=<value>”...
Page 153 Vess A3340Ps / Vess A3340Pd Managing with WebPAM PROe paM pro anagIng wItH This chapter describes using WebPAM PROe to monitor and manage your RAID system. Logging into WebPAM PROe You can log into WebPAM PROe in either of two ways: •...
Page 154 Vess A Class Storage Appliance for Video Surveillance Promise Technology Logging in over the Network Important For Vess A-Series running Windows OS, it is necessary to disable the Windows Firewall in order to allow access to WebPAM PROe through the network interface.
Page 155 Vess A3340Ps / Vess A3340Pd Managing with WebPAM PROe Secure Connection • WebPAM PROe uses a secure HTTP connection ...https:// • Enter the Subsystem IP address ....192.168.0.1 • Enter the Port number ....... :8443 Together, your entry looks like this: https://192.168.0.1:8443/ Note • You can enter the Host PC’s network name in place of the IP address. • If you are logging in at the Host PC, you can enter local Host in place of the IP address. • Whether you select a regular or a secure connection, your login to WebPAM PROe and your user password are always secure.
Page 156 Vess A Class Storage Appliance for Video Surveillance Promise Technology Login Screen When the opening screen appears: 1. Type administrator in the User Name field. 2. Type password in the Password field. 3. Click the Login button. The User Name and Password are case sensitive. See Figure 1.
Page 157 Vess A3340Ps / Vess A3340Pd Managing with WebPAM PROe Quick Links menu The Quick Links menu is the administrator’s Home page for WebPAM PROe. Here you will find links to menus to view setting and manage logical drives, physical drives, and disk arrays. Also links to view network settings and event logs, as well as the background activities management menu.
Page 158 Vess A Class Storage Appliance for Video Surveillance Promise Technology Using the WebPAM PROe Interface WebPAM PROe is browser-based RAID management software with a graphic user interface. Basic user interface components and functions include: WebPAM PROe interface - Subsystem home page There are four major parts to the WebPAM PROe interface: •...
Page 159 Vess A3340Ps / Vess A3340Pd Managing with WebPAM PROe Using the Header The Header contains the following items: Language – Choose a display language View – To view the Event Frame, Logout – To logout Using Tree View Tree View enables you to navigate around all components of the Vess enclosure, software management, RAID controller, enclosure, physical drives, disk arrays, logical drives, and spare drives.
Page 160 Vess A Class Storage Appliance for Video Surveillance Promise Technology Using Management View Management View displays information and settings menus according to the item you choose in Tree View. It presents the user interface for the Vess enclosure, including creation, maintenance, deletion, and monitoring of disk arrays and logical drives.
Page 161 Vess A3340Ps / Vess A3340Pd Managing with WebPAM PROe Viewing the Event Frame To view the Event Frame, click Show Event Frame in the Header. To hide the Event Frame, click Hide Event Frame in the Header. In the event frame, events are listed and sorted by: •...
Page 162 Vess A Class Storage Appliance for Video Surveillance Promise Technology Logging out of WebPAM PROe There are two ways to log out of WebPAM PROe: • Close your browser window • Click Logout in the WebPAM PROe Header Clicking Logout brings you back to the Login Screen. After logging out, you must enter your user name and...
Page 163 Vess A3340Ps / Vess A3340Pd Managing with WebPAM PROe Subsystem Management The menus listed under Subsystems are all the menus used for device management. Click on the Subsystems icon to view read-only information for the Vess including the management IP address, Alias, Model and WWN.
Page 164 Vess A Class Storage Appliance for Video Surveillance Promise Technology Background Activities Background activities perform a variety of preventive and remedial functions on your physical drives, disk arrays, logical drives, and other components. You can run a background activity immediately or schedule it to run at a later time.
Page 165 Vess A3340Ps / Vess A3340Pd Managing with WebPAM PROe Manage Background Activities Settings The parameters listed in the Background Activities menu are configured in the Background Activities Settings menu. To change Background Activities settings 1. Click the Subsystem icon of the subsystem on which you want to view Background Activities.
Page 166 Vess A Class Storage Appliance for Video Surveillance Promise Technology Rebuild Settings To change Rebuild setting the in Background Activities Settings menu: 1. Use the Rebuild Rate drop-down menu to choose a rate: • Low – Fewer system resources to the Rebuild, more to data read/write operations. • Medium – Balances system resources between the Rebuild and data read/write operations. • High – More system resources to the Rebuild, fewer to data read/write operations.
Page 167 Vess A3340Ps / Vess A3340Pd Managing with WebPAM PROe Background Synchronization Rate 1. To change Background Synchronization Rate setting the in Background Activities Settings menu: Click the Synchronization Rate drop-down menu and choose a rate: • Low – Fewer system resources to Synchronization, more to data read/write operations. • Medium – Balances system resources between Synchronization and data read/write operations.
Page 168 Vess A Class Storage Appliance for Video Surveillance Promise Technology Redundancy Check Redundancy Check is a routine maintenance procedure for fault-tolerant disk arrays (those with redundancy) that ensures all the data matches exactly. Redundancy Check can also correct inconsistencies. Note You can use the scheduler to set up a Redundancy Check Schedule.
Page 169 Vess A3340Ps / Vess A3340Pd Managing with WebPAM PROe Predictive Data Migration (PDM) is the migration of data from the suspect physical drive to a spare drive, similar to rebuilding a logical drive. But unlike Rebuilding, PDM constantly monitors your physical drives and automatically copies your data to a spare drive before the physical drive fails and your logical drive goes Critical.
Page 170 Vess A Class Storage Appliance for Video Surveillance Promise Technology Media Patrol Media Patrol is a routine maintenance procedure that checks the magnetic media on each disk drive. Media Patrol checks are enabled by default on all disk arrays and spare drives. Media Patrol is concerned with the media itself, not the data recorded on the media.
Page 171 Vess A3340Ps / Vess A3340Pd Managing with WebPAM PROe Managing Activity Schedules Schedules for Media Patrol, Redundancy Check and Spare Drive Check can be created to run during off peak times. Add or delete an activity schedule To add, enable or delete an activity schedule, click on the Subsystem in Tree View, then click on the Scheduler menu expander to the right of the Scheduler tab.
Page 172 Vess A Class Storage Appliance for Video Surveillance Promise Technology Event Logs Event logs are useful for troubleshooting, tracking functions and monitoring subsystems. To view, save or clear subsystem event logs, click on the subsystem in Tree View, then click on the Event menu expander. Choose to display Runtime Events or NVRAM Events.
Page 173 Vess A3340Ps / Vess A3340Pd Managing with WebPAM PROe Administrative Tools Click the + symbol of the Administrative Tools icon reveal subsystem administrative tools menu links for User Management, View Network Settings, Performance Monitoring and Software Management. The Administrative Tools menu lists text hyperlinks to these same menus, plus links to menus to Restore Factory Default settings, Clear Statistics and Save System Service Report.
Page 174 Vess A Class Storage Appliance for Video Surveillance Promise Technology User Management User Management deals with user accounts. Viewing User Information The view a list of users, their status, access privileges, display name, and email address: 1. Click the Administrative Tools icon.
Page 175 Vess A3340Ps / Vess A3340Pd Managing with WebPAM PROe 2. Click the Administrative Tools icon. 3. Click the User Management icon. 4. Click the Settings tab in Management View. 5. Enter or change the display name or mail address. 6. Click the Submit button.
Page 176 Vess A Class Storage Appliance for Video Surveillance Promise Technology Creating a User To create a user: 1. Log into WebPAM PROe as the Administrator or a Super User. 2. Click the Administrative Tools icon. 3. Click the User Management icon.
Page 177 Vess A3340Ps / Vess A3340Pd Managing with WebPAM PROe List of User Privileges • View – Allows the user to see all status and settings but not to make any changes • Maintenance – Allows the user to perform maintenance tasks including • Rebuilding, PDM, Media Patrol, and Redundancy Check. • Power – Allows the user to create (but not delete) disk arrays and logical drives, change RAID levels, change stripe size; change settings of components such as disk arrays, logical drives, physical drives, and the controller. • Super – Allows the user full access to all functions including create and delete users and changing the settings of other users, and delete disk arrays and logical drives. The default “administrator” account is a Super User. Deleting a User There is always at least one Super User account. You cannot delete the user account you used to log in. To delete a user: 1.
Page 178 Vess A Class Storage Appliance for Video Surveillance Promise Technology View Network Settings To view network settings for the Ethernet ports, including the port used for access to WebPAM PROe, click on the View Network Settings icon under Administrative Tools. Information listed for each port includes: •...
Page 179 Vess A3340Ps / Vess A3340Pd Managing with WebPAM PROe Importing a Configuration Script You can write a CLI configuration script to automatically configure your Vess subsystem. The script must be a plain, non-encrypted text file. From there, you can import the script from the Host PC and perform the configuration automatically.
Page 180 Vess A Class Storage Appliance for Video Surveillance Promise Technology Exporting a Configuration Script You can save the configuration from one Vess subsystem, export it, and then import it to automatically configure your other Vess subsystems. To export a configuration script: 1.
Page 181 Vess A3340Ps / Vess A3340Pd Managing with WebPAM PROe Saving a Service Report A Service Report is a detailed report covering the configuration and status of all components in your RAID system. A support technician or field engineer might request a service report for the purpose of diagnosis and troubleshooting.
Page 182 Vess A Class Storage Appliance for Video Surveillance Promise Technology The Service Report includes the following topics: • About – Report utility • Network Info – Virtual port • BBM Info – Bad Block Manager • Phydriv Info – Basic physical drive information • BGA Summary – Status and settings • Phydriv Verbose Info – Full physical drive • Buzzer Info • SWMGT Info – Software management • Controller Info • Service Setting – Email • Disk Array Info •...
Page 183 Vess A3340Ps / Vess A3340Pd Managing with WebPAM PROe Email Service Email service enables the RAID subsystem to send you Email messages about events and status changes. By default, Email service is set to Automatic. Stop Email Service To stop the Email service: 1.
Page 184 Vess A Class Storage Appliance for Video Surveillance Promise Technology Email Settings To change Email service settings: 1. Click the Administrative Tools icon. 2. Click the Software Management icon. 3. Click on Email in the Service List of the Service Management menu.
Page 185 Vess A3340Ps / Vess A3340Pd Managing with WebPAM PROe Performance Monitoring The Performance Monitor displays real-time performance statistics for logical drives and physical drives. The vertical scale adjusts dynamically to accommodate the statistical data. Because it reports performance in real-time, to see data in the monitor, there must be I/O data activity taking place between the subsystem and the Host.
Page 186 Vess A Class Storage Appliance for Video Surveillance Promise Technology 6. Under Physical Drive, choose the metric you want to see from the Measurement drop-down menu. Information Read/Write • Bandwidth in MB/s • Read bandwidth • Maximum latency in ms • Write bandwidth • Average latency in ms • Maximum Read latency in ms •...
Page 187 Vess A3340Ps / Vess A3340Pd Managing with WebPAM PROe Controllers Click on a specific controller in Tree view to display information or statistics for a controller. Or to change controller settings. See the following sections: • “View Controller Information” • “Viewing Controller Statistics” • “Controller Settings”...
Page 188 Vess A Class Storage Appliance for Video Surveillance Promise Technology Controller information includes: • Cache Usage • Install Package Version • Dirty Cache Usage • Install Package Build Date • Part Number • Serial Number • Hardware Revision • WWN 1. Click the Advanced Information menu expander to view advanced information.
Page 189 Vess A3340Ps / Vess A3340Pd Managing with WebPAM PROe Viewing Controller Statistics To view controller statistics: 1. Click the Controllers icon. 2. Click the specific Controller icon of the controller for which you want to view statistics. 3. At the top of the Information display menu, between the Information and Settings tabs, click on the menu expander to reveal the Statistics link.
Page 190 Vess A Class Storage Appliance for Video Surveillance Promise Technology Controller Settings To make controller settings: 1. Click the Controllers icon. 2. Click the specific Controller icon of the controller you want to manage. 3. Click the Settings tab. 4. Make settings changes as required: • Enter, change or delete the alias in the Alias field.
Page 191 Vess A3340Ps / Vess A3340Pd Managing with WebPAM PROe Enclosures The Enclosure menus are used to provide information for and monitor the status about the various components of the enclosure unit. Click on a specific enclosure in Tree view or in the Enclosures list to display information or settings menus for an enclosure.
Page 192 Vess A Class Storage Appliance for Video Surveillance Promise Technology Enclosure Information display Enclosure temperature sensor settings The temperature threshold settings are used to send event notices when the internal temperature reaches a high level. To set enclosure temperature thresholds, click on the enclosure in Tree View, then click on the Settings tab to view the Enclosure Settings menu.
Page 193 Vess A3340Ps / Vess A3340Pd Managing with WebPAM PROe Physical Drives The Physical Drives menus are used to view information and statistics about physical hard drives installed in the enclosure and to set Global Settings for hard drives. To see the Physical Drives List, expand the individual Enclosure icon in Tree View to see the Physical Drives icon for the enclosure.
Page 194 Vess A Class Storage Appliance for Video Surveillance Promise Technology The information listed for individual physical drives includes: Physical Drive Information • Physical Drive ID • Configuration Status • Location [Enclosure # Slot #] • Model • Alias • Drive Interface • Physical Capacity • Serial Number • Configurable Capacity •...
Page 195 Vess A3340Ps / Vess A3340Pd Managing with WebPAM PROe Disk Arrays and Logical Drives Disk arrays and logical drives are created and managed using the Disk Arrays menu. Use the Array Configuration menu to view the Disk Array List, and to create and delete disk arrays on the enclosure. Expand the Disk Arrays icon in Tree View to view menu links for existing arrays.
Page 196 Vess A Class Storage Appliance for Video Surveillance Promise Technology Information in the Disk Array menu includes: • Disk Array ID [#] • Media Patrol [Enabled/Disabled] • Alias • PDM [Enabled/Disabled] • Operational Status (see below) • Power Management [Enabled/Disabled] • Total Physical Capacity • Number of Physical Drives • Configurable Capacity • Number of Logical Drives • Free Capacity [Bytes] •...
Page 197 Vess A3340Ps / Vess A3340Pd Managing with WebPAM PROe Logical drive management Logical drives are made from disk arrays. In the Tree, you can see a graphic representation of the logical drives that belong to each array. The Logical Drive List can be accessed in Tree View by expanding the under Disk Arrays and clicking on the Logical Drives icon for any existing disk array, or simply click on the Logical Drive Summary icon for the Subsystem.
Page 198 Vess A Class Storage Appliance for Video Surveillance Promise Technology Spare Drives When a physical drive in a disk array fails and a spare drive of the same type and adequate capacity is available, the disk array will begin to rebuild automatically using the spare drive.
Page 199 Vess A3340Ps / Vess A3340Pd Managing with WebPAM PROe Logical Drive Summary The Logical Drive Summary displays a list of all logical drives in the Subsystem. This list does not arrange the logical drives under the disk array to which they belong nor under the enclosure in which they are located. The...
Page 200 Vess A Class Storage Appliance for Video Surveillance Promise Technology roubLeSHootIng This section focuses on how to address issues that might appear during the lifetime of the Vess A Series enclosure. Common issues that customers might see include hard drive problems and how to know when there is a problem with a hard drive, and how to create and send a service report to technical support.
Page 201 Vess A3340Ps / Vess A3340Pd Troubleshooting How do I know when a drive is failing? There are many options to determine the health of physical hard drives. In Web PAM PROe, you can either use the Event Frame or go to the Physical Drives information display.
Page 202 Vess A Class Storage Appliance for Video Surveillance Promise Technology Vess A3340P Left front panel LED System Global HDD Status LEDs Status RAID Status LEDs Each drive slot on the Vess A3340P has a single corresponding HDD Status LED for, the LED display is located on the front panel.
Page 203 Vess A3340Ps / Vess A3340Pd Troubleshooting Check Drive Status in WebPAM PROe To see the Event Frame, click Show Event Frame in the Web PAM PROe Header and check the list under Device , any physical drive problems will be indicated in the right most column, the top rows of the event table list the installed physical drives.
Page 204 Vess A Class Storage Appliance for Video Surveillance Promise Technology View individual physical drive information Note In order that hard disk problems can be anticipated and dealt with smoothly, it is highly recommended to make sure that Media Patrol is enabled and running and Auto Rebuild is enabled if you are not using a spare drive.
Page 205 Vess A3340Ps / Vess A3340Pd Troubleshooting Enable PDM and Media Patrol • To enable Media Patrol, click on Background Activities in the Quick Links menu in the Home page, or, click on the Subsystem in Tree View then click on the Background Activities menu tab. Click to check the Enable Media Patrol option.
Page 206 Vess A Class Storage Appliance for Video Surveillance Promise Technology Start Media Patrol and Start PDM • To begin running Media Patrol manually, click on the menu expander to the right of the Background Activities tab and scroll down and select Start Media Patrol to see the Start Media Patrol menu. Then click on the Start button. • To schedule Media Patrol, click on the menu expander to the right of the Scheduler tab and scroll down and select Add Media Patrol Schedule to open the schedule menu. Use this menu to add a Media Patrol schedule. To run Media Patrol using the CLU menu, go to Main Menu >> Subsystem Management >>...
Page 207 Vess A3340Ps / Vess A3340Pd Troubleshooting Rebuilding a Disk Array When you rebuild a disk array, you are actually rebuilding the data on one physical drive. • When a physical drive in a disk array fails and a spare drive of adequate capacity is available, the disk array begins to rebuild automatically using the spare drive.
Page 208 Vess A Class Storage Appliance for Video Surveillance Promise Technology How to Rebuild a Disk Array When a physical drive is indicated to be degraded or in critical state, the array that contains that drive needs to be rebuilt. If you are not using Auto Rebuild (requires a Spare Drive), then you must rebuild the array manually after the affected drive has been replaced.
Page 209 Vess A3340Ps / Vess A3340Pd Troubleshooting Now determine the source and target for the rebuild. In the new menu, choose the Source Physical Drive and Target Physical Drive from the menus, and click on the Submit button. The progress of the rebuild is displayed in the Background Activities information display.
Page 210 Vess A Class Storage Appliance for Video Surveillance Promise Technology How to Save a Service Report A Service Report is a detailed report covering the configuration and status of all components in your RAID system. A support technician or field engineer might request a service report for the purpose of diagnosis and troubleshooting.
Page 211 Vess A3340Ps / Vess A3340Pd Troubleshooting Once you have the service report file, you can email it to a Promise Technical Support representative. The Service Report includes the following topics: • About – Report utility • Network Info – Virtual port • BBM Info – Bad Block Manager • Phydriv Info – Basic physical drive • BGA Summary – Status and settings information • Buzzer Info...
Page 212 Vess A Class Storage Appliance for Video Surveillance Promise Technology The Alarm Buzzer is Sounding, what does this mean? When you first power-up the Vess system beeps twice to show normal operation. The audible alarm sounds at other times to inform you that the system needs attention.
Page 213 Vess A3340Ps / Vess A3340Pd Troubleshooting How to disable the alarm buzzer To disable the buzzer with Web PAM PROe, open WebPAM PROe, click on the enclosure in Tree View, then click on the Buzzer menu expander, scroll to Settings and click the Enable Buzzer option box to remove the check mark.
Page 214 Vess A Class Storage Appliance for Video Surveillance Promise Technology Reinstalling the Operating System In the unlikely event that your Vess A-Series system will not boot normally, you might need to reinstall the operating system. This can be done by first creating a boot image on a USB flash memory device, then loading the Windows from that image.
Page 215 Vess A3340Ps / Vess A3340Pd Troubleshooting Reintsall Windows Follow the instructions below to reinstall the Windows OS. You will need another computer running Windows to perform this procedure. 1. Download ImageWriter (see instructions on previous page). 2. Download latest Vess A-Series Windows image.
Page 216 Vess A Class Storage Appliance for Video Surveillance Promise Technology LED Troubleshooting Quick Guide See illustration on next page. Diagnosis Check System Event Corrective Action LD critical Logical drive status set Replace failed HDD and to critical rebuild LD Failed...
Page 217 Vess A3340Ps / Vess A3340Pd Troubleshooting LED indicators on front of Vess A3340P Power Network Link/Act Global RAID HDD Status Recording System HDD Activity OPAS USB Status...
Page 218 Vess A Class Storage Appliance for Video Surveillance Promise Technology Q: What is the Vess A3340P Storage Appliance for Video Surveillances? A: The Vess A3340P storage platform is PROMISE’s Storage Appliance for Video Surveillance solutions that are engineered specifically to be the best solution for midsize to large IP video surveillance deployments.
Page 219 Vess A3340Ps / Vess A3340Pd Contact Technical Support ontactIng ecHnIcaL upport PROMISE offers Web Support 24/7 and local Phone Support during normal business hours for Vess N Series: For Web Support, click here: https://support.promise.com. For telephone support, click here: http:// www.promise.com/ContactUs...
Page 220 Vess A Class Storage Appliance for Video Surveillance Promise Technology Return ONLY the specific product covered by the warranty. Do not ship cables, manuals, CDs, etc. Please return the product to your dealer or retailer or Contact PROMISE technical support for instructions before shipping the product.
Page 221 Vess A3340Ps / Vess A3340Pd Contact Technical Support esponsibilities You are responsible for determining whether the product is appropriate for your use and will interface with your equipment without malfunction or damage. You are also responsible for backing up your data before installing any product and for regularly backing up your data after installing the product.
Page 222 PROMISE Technology, Inc. (“PROMISE”) warrants that this product, from the time of the delivery of the product to the original end user: a) all components for a period of three (3) years, except for the battery; the battery for a period of one (1) year;...
Page 223 Vess A3340Ps / Vess A3340Pd Contact Technical Support isclAiMeR oF otheR wARRAnties This warranty covers only parts and labor, and excludes coverage on software items as expressly set above. Except as expressly set forth above, PROMISE disclaims any warranties, expressed or implied, by statute or otherwise, regarding the product, including, without limitation, any warranties for fitness for any purpose, quality, merchantability, non-infringement, or otherwise.
Page 224 Vess A Class Storage Appliance for Video Surveillance Promise Technology ppendIx rIver nStaLLatIon and pdate This appendix provides instructions for installing or updating the driver for the PROMISE RAID engine, as well as WebPAMPROe, the management GUI for the PROMISE Vess A-Series.
Page 225 Vess A3340Ps / Vess A3340Pd Driver Installation and Update Update/Installation Requirements USB Flash Drive A USB flash drive containing the update package is needed. Follow the instructions below to download the compressed file package and place a copy of the uncompressed file on the USB flash drive.
Page 226 Vess A Class Storage Appliance for Video Surveillance Promise Technology Update/Install the Driver Follow these steps to complete the installation or update of the driver. If you have not yet downloaded the compressed files needed for updating the driver, see the previous page for download instructions.
Page 227 Vess A3340Ps / Vess A3340Pd Driver Installation and Update 4. It is necessary to reboot the Vess A-Series during the update process. Click Yes to proceed with the update. 5. In the Setup Wizard menu, click on the Next button to proceed.
Page 228 Vess A Class Storage Appliance for Video Surveillance Promise Technology 6. The driver update resumes, press the Install button to proceed. 7. In the Driver Installation Wizard menu, press the Next button...
Page 229 Vess A3340Ps / Vess A3340Pd Driver Installation and Update 8. The Driver Installation Wizard menu informs you that the driver is now installed. Press the Finish button to continue. 9. The final Setup menu appears. Click on Finish. 10. A restart is required for the new driver to begin operating. Press the OK button to restart the...
Page 230 Vess A Class Storage Appliance for Video Surveillance Promise Technology Uninstall Driver If you need to uninstall the driver for the RAID engine or undo installation of the Update Package, follow these steps. 1. Open Programs and Features to uninstall the driver.
Page 231 Vess A3340Ps / Vess A3340Pd Driver Installation and Update 3. Confirm that you want to uninstall the driver by clicking on the Yes button. 4. Click the OK button to continue. 5. Click the OK button to restart Windows. Upon restarting the driver and software have been...
Page 232 Vess A Class Storage Appliance for Video Surveillance Promise Technology How to check driver version To check if the Vess A-Series driver that is currently installed is up to date, you can check the RAID driver version or WebPAMPROebuild version with the CLI or WebPAMProE interfaces, or with the Windows device manager.
Page 233 Vess A3340Ps / Vess A3340Pd Driver Installation and Update 2. The RAID driver Version is listed at the top of the Login menu. 3. To view additional version information, login and type ctrl –v. Note that the default User Name is administrator and the Password is password.
Page 234 Vess A Class Storage Appliance for Video Surveillance Promise Technology Check versions with WebPAM PROe To check the Install package version with the WebPAMPROe user interface: 1. To open WebPAMPROe, click the shortcut of CLI of WebPAMProE on the desktop.
Page 235 Vess A3340Ps / Vess A3340Pd Driver Installation and Update Check versions in windows device manager To get the RAID driver version using the Windows Device Manager: 1. Open the Windows Device Manager. Go to Start > Control Panel > Device Manager.
Page 236 Vess A Class Storage Appliance for Video Surveillance Promise Technology 3. Click the Driver tab to see the driver version.

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