Promise Technology SmartStor NS2300N Product Manual
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Promise Technology SmartStor NS2300N Product Manual

Promise Technology SmartStor NS2300N Product Manual

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MART
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NS2300N
Product Manual
Version 1.0

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  • Page 1 MART NS2300N Product Manual Version 1.0...
  • Page 2 You should back up all data before installing any drive controller or storage peripheral. Promise Technology is not responsible for any loss of data resulting from the use, disuse or misuse of this or any other Promise Technology product. Notice...

  • Page 3: Table Of Contents

    Chapter 2: Installation and Setup ......5 Unpacking the SmartStor NS2300N ......5 Installing Disk Drives .
  • Page 4 SmartStor NS2300N Product Manual Chapter 4: SmartNAVI ........45 Working with SmartNAVI .
  • Page 5 Contents Chapter 4: SmartNAVI, cont. Managing Share Folders, cont. Changing Share Folder Permissions ....65 Deleting a Share Folder ......65 Mounting a Share Folder / Creating a Network Drive .
  • Page 6 SmartStor NS2300N Product Manual Chapter 5: PASM, cont. Managing Users and Groups, cont. Viewing a List of Groups ......86 Creating a Group .
  • Page 7 Contents Chapter 5: PASM, cont. Making Management Settings ......108 Viewing the Event Log ......108 Setting up SMTP Authentication .
  • Page 8 SmartStor NS2300N Product Manual Chapter 7: Troubleshooting .......123 Responding to an Audible Alarm ......123 Checking the System Status LED .

  • Page 9: Chapter 1: Introduction To Smartstor

    Client OS Support (page 4) • Browser Support (page 4) Promise Technology’s SmartStor NS2300N is a network attached storage (NAS) solution for external storage targeted for small and medium business (SMB) users and small office/home office (SOHO) users. With a NAS product, users can save their work and have access to files over the network without having to carry around a disk drive or memory stick.

  • Page 10: Architecture

    Architecture The SmartStor NS2300N’s architecture is based on the Freescale MPC8313 microprocessor and the Promise PDC20771 Serial ATA RAID Controller. The Gigabit Ethernet port is used for the data transfer and management. The USB port is used for a printer, expansion drives, and Uninterruptable Power Supply (UPS).

  • Page 11: Specifications

    Chapter 1: Introduction to SmartStor Specifications • Disk drive support: • Two 1.5 Gb/s or 3 Gb/s SATA 3.5-inch disk drives • Conforms to Serial ATA 1.0 specification and Serial ATA II: Extensions to Serial ATA 1.0 specification (SATA II, phase I specification) •...

  • Page 12: Compatible Backup Software

    SmartStor NS2300N Product Manual Compatible Backup Software SmartStor NS2300N is compatible with the following backup software products: • VERITAS® NetBackup/Backup Exec™ • CA BrightStor™ARCserve/Enterprise • LEGATO® NetWorker™ • Syncsort Backup Express • Microsoft Backup Software for Windows 95/98/NT/2000/ME/XP • Dantz Retrospect for Macintosh...

  • Page 13: Chapter 2: Installation And Setup

    Setting up the SmartStor (page 11) • Connecting to PASM (page 15) • Shutting Down the SmartStor (page 18) Unpacking the SmartStor NS2300N The SmartStor NS2300N box contains the following items: • SmartStor NS2300N Unit • Power cord • Quick Start Guide •...
  • Page 14 Figure 1. SmartStor NS2300N Front View Disk Drive Drive Carrier Drive Status Drive Activity Ethernet Activity LED Power Button System Status LED Note: This SmartStor is shown without the front door. Figure 2. SmartStor NS2300N Rear View Cooling Fan USB Connection...

  • Page 15: Installing Disk Drives

    Installing Disk Drives You can populate the SmartStor NS2300N with SATA 1.5 Gb/s or 3.0 Gb/s disk drives. For optimal performance, install disk drives of the same model and capacity. Your disk drives will become a RAID Volume on the SmartStor.

  • Page 16: Installing The Software

    Installing the Software The SmartNAVI software connects your PC to the SmartStor, sets up the SmartStor, sets up network drives on your PC, and performs backups. To install the software: Insert the CD into your CDROM. Double-click the SmartNAVI installer icon (right). Click the Next button to begin installation.
  • Page 17 Click the “I accept the terms...” option, then click the Next button. The Choose Destination Location screen appears. Optional. Click the Browse... button to choose a new install location for the software. Click the Next button. The Ready to Install screen appears.
  • Page 18 Click the Install button to proceed with installation. When the installation is finished, the final installation screen appears. Click to Finish button to close the installer. With the Online Registration box checked, your browser will open and go directly to the Promise product registration website. Thank you for taking the time to register.

  • Page 19: Setting Up The Smartstor

    The installer adds a SmartNAVI icon to the: • Start menu • Application tray SmartNAVI loads automatically every time your Windows OS starts. Setting up the SmartStor The SmartNAVI performs the setup procedures on your SmartStor. After the procedure is done, you will have a default folder on the SmartStor, set up as a network drive on your PC.
  • Page 20 Type admin in the Username, Password, and Confirm fields, then click the Login button. This action creates a default user and logs the default user into SmartNAVI. The Main Window opens. Choose a Setup Mode and click the button: • One Click Setup –...
  • Page 21 Choose Automatic (DHCP) or Manual network settings. If you chose Manual settings, type entries for each of the following parameters in the fields provided: • Computer (NAS system) Name • IP Address • Subnet Mask • Gateway • Primary and Secondary DNS – optional Click the Next button to continue.
  • Page 22 You can now copy files to and from the folder on the SmartStor. To access this folder from other PCs, see “Chapter 3: Connecting to the SmartStor” on page 19. To create additional RAID Volumes and folders, see “Chapter 5: PASM” on page 79.

  • Page 23: Connecting To Pasm

    Connecting to PASM The Promise Advanced Storage Manager (PASM) software is factory-installed on the SmartStor system. PASM runs in the browser on your PC. You can access PASM: • Directly in your browser (page 16) • Through SmartNAVI (page 17) Browser Support Choose one of the following browsers to use with PASM: •...

  • Page 24: Pasm In Your Browser

    PASM in your Browser To log into PASM in your browser: Start your Browser. In the Browser address field, type in the IP address of the SmartStor. See “Finding the SmartStor’s IP Address” on page 15. Note that the IP address shown below is only an example. The IP address you type into your browser might be different.

  • Page 25: Pasm In Smartnavi

    PASM in SmartNAVI To log into PASM through SmartNAVI: SmartNAVI icon On the Windows desktop, right-click the SmartNAVI icon (right). Choose Open Advanced Management from the popup menu. Your default browser starts and the PASM login screen displays. Type admin in both the User Name and Password fields, then click the Login button.

  • Page 26: Shutting Down The Smartstor

    Shutting Down the SmartStor To shut down the SmartStor, press and hold the power button until the system status LED turns red. See Figure 3. When the system status LED goes dark, the SmartStor has shut down. To restart the SmartStor, press the power button again. Figure 3.

  • Page 27: Chapter 3: Connecting To The Smartstor

    Chapter 3: Connecting to the SmartStor • Setting up a Network Drive on a Windows PC (page 19) • Setting up a Network Drive on a UNIX or Linux PC (page 22) • Setting up a Network Drive on a Macintosh PC (page 26) •...
  • Page 28 SmartStor NS2300N Product Manual In the Computer name field, type the IP address of the SmartStor and click the Search button. See “Finding the SmartStor’s IP Address” on page 15. The SmartStor appears in the search results list. SmartStor (NS2300N)
  • Page 29 Chapter 3: Connecting to the SmartStor Right-click the folder you want and choose Map Network Drive from the dropdown menu. The Map Network Drive dialog box appears. In the Map Network Drive dialog box, choose a drive letter and click the Finish button.

  • Page 30: Setting Up A Network Drive On A Unix Or Linux Pc

    SmartStor NS2300N Product Manual The folder on the SmartStor appears under My Computer as a network drive. SmartStor (NS2300N) under Network Drives You can now copy files to and from the folder on the SmartStor. Setting up a Network Drive on a UNIX or Linux PC Before you can access the SmartStor from a UNIX or Linux PC, you must configure the SmartStor to communicate with UNIX and Linux.
  • Page 31 Chapter 3: Connecting to the SmartStor In the Information tab, click the Enable button next to UNIX/Linux. Click the OK button in the confirmation box. Click the File Sharing icon in the tree. Click the Modify tab. Check the Unix/Linux box, then click the OK button. The UNIX/Linux file sharing enables UNIX and Linux PCs to access folders on the SmartStor.

  • Page 32: On The Linux Pc With Graphic Desktop

    SmartStor NS2300N Product Manual 11. Click the Add button. On the UNIX/Linux PC with Command Line Interface Open a terminal window. Create a new folder for the SmartStor. Type mkdir SmartStor and press Enter. Mount the SmartStor. Type mount 192.168.1.1:/VOLUME1/PUBLIC/ SmartStor and press Enter.
  • Page 33 Chapter 3: Connecting to the SmartStor Double-click the SmartStor (NS2300) on the network. Double-click the folder you want. If this is the first time you accessed this folder, an Authentication dialog box opens. Type the user name and password in the respective fields, then click the OK button.

  • Page 34: Setting Up A Network Drive On A Macintosh Pc

    SmartStor NS2300N Product Manual Setting up a Network Drive on a Macintosh PC Before you can access the SmartStor from a Macintosh (MacOS X) PC, you must configure the SmartStor to communicate with the MacOS. On the Windows PC Start PASM.
  • Page 35 Chapter 3: Connecting to the SmartStor Check the Macintosh box, then click the OK button. The Macintosh file sharing enables Macintosh PCs to access folders on the SmartStor. In this case, access is given for the PUBLIC folder. On the Macintosh PC From the Go menu, choose Connect to Server.
  • Page 36 SmartStor NS2300N Product Manual The default user name is admin. The default password is admin. The user name and password are case sensitive. In the NS2300 dialog box, click the folder you want, then click the OK button. In the NS2300 Welcome screen, click the OK button.

  • Page 37: Connecting A Usb Printer To Smartstor

    Chapter 3: Connecting to the SmartStor A window opens on the Macintosh desktop to access the folder on the SmartStor. You can now copy files to and from the folder on the SmartStor. Connecting a USB Printer to SmartStor To connect a USB printer to the SmartStor: Set up your printer according to the printer’s Setup Guide or User Manual.

  • Page 38: Setting Up The Print Server On Smartstor

    SmartStor NS2300N Product Manual Setting up the Print Server on SmartStor To set up the SmartStor’s print server: Start PASM. See “PASM in your Browser” on page 16 or “PASM in SmartNAVI” on page 17. In the Tree, on the left side of the PASM screen, click the + beside the File &...
  • Page 39 Chapter 3: Connecting to the SmartStor The user name and password are case sensitive. Right-click the usbptr1 icon folder and choose Connect... from the dropdown menu. When the warning message about printer drivers appears, click the OK button to continue.

  • Page 40: Setting Up Linux Printing

    SmartStor NS2300N Product Manual In the Add Printer Wizard, click the Manufacturer and model name of your USB printer, then click the OK button. In the Add Printer Wizard, click the OK button. To verify printer installation, in the Windows Start menu, choose Settings, then Printers and Faxes.
  • Page 41 Chapter 3: Connecting to the SmartStor Click the Forward button. In the Name field, type a name for the printer, such as NAS_printer, a description, and click the Forward button. From the Select a queue type dropdown menu, choose Network Windows (SMB).
  • Page 42 SmartStor NS2300N Product Manual The user name and password are case sensitive. The Printer Model dialog box opens. From the dropdown menu, choose the manufacturer of your printer. From the model list, highlight the model of your computer. Then click the Forward button.

  • Page 43: Setting Up Macintosh Printing

    Chapter 3: Connecting to the SmartStor USBPTR01 is added to your printer list. Setting up Macintosh Printing To set up printing on a Macintosh PC: From the Apple Menu, choose System Preferences. Double-click the Print & Fax icon. Click the Setup Printers button. In the Printer List, click the Add icon.
  • Page 44 SmartStor NS2300N Product Manual Type the user name and password in the respective fields, then click the OK button. The default user name is admin. The default password is admin. The user name and password are case sensitive. The printer list displays a new panel.

  • Page 45: Connecting A Usb Drive

    Chapter 3: Connecting to the SmartStor 11. Click the Add button. USBPTR01 is added to your printer list. Connecting a USB Drive To connect a USB drive to the SmartStor, attach the USB cable from your external drive to one of the USB connections on the back of the SmartStor. If you have a USB memory stick, attach it directly to one of the USB connections or use a USB cable, whichever is more convenient.
  • Page 46 SmartStor NS2300N Product Manual usbdisk folder does not appear. See “Formatting an External USB Drive or Memory Stick” on page 104. Windows PC The USB drive appears as a folder on the SmartStor when you create a network drive on a Windows PC.
  • Page 47 Chapter 3: Connecting to the SmartStor Linux PC The USB drive appears as a folder on the SmartStor when you create a network drive on a Linux PC. Follow the procedure “Setting up a Network Drive on a UNIX or Linux PC” on page 22, but choose the USBDISK folder instead of the PUBLIC folder.

  • Page 48: Disconnecting A Usb Drive

    SmartStor NS2300N Product Manual Disconnecting a USB Drive To disconnect a USB drive or memory stick from the SmartStor: Be sure that no files on the USB drive or memory stick are still open. Unplug the USB drive or memory stick from the SmartStor.
  • Page 49 Chapter 3: Connecting to the SmartStor Click the NAS Management icon. Click the Add Plugin button. Do one of the following actions: • Type the name of the plug-in file • Click the folder icon, navigate to the plug-in file, click it, then click the Open button Click the OK button.

  • Page 50: Installing And Configuring Apple Itunes

    SmartStor NS2300N Product Manual The plug-in’s name turns red. 10. Click the Enable button. After a moment, the Service Status changes to ON. The plug-in is now installed SmartStor. Note You can also install the iTunes plug-in using PASM. See “Adding Plug-ins”...
  • Page 51 Chapter 3: Connecting to the SmartStor Click on the SmartStor to display the items stored there. SmartStor...
  • Page 52 SmartStor NS2300N Product Manual...

  • Page 53: Chapter 4: Smartnavi

    Chapter 4: SmartNAVI • Working with SmartNAVI (page 45) • Managing Users and Groups (page 50) • Managing RAID Volumes (page 55) • Managing Backups (page 58) • Managing Share Folders (page 64) • Making Management Settings (page 67) • Managing Downloads (page 75) Working with SmartNAVI The SmartNAVI software connects your PC to the SmartStor, performs backups,...

  • Page 54: Opening The Msn Window

    SmartStor NS2300N Product Manual Opening the MSN Window To open the MSN Window, do one of the following actions: • If the Main Window is open – Click the close icon at the top right corner of the Main Window.

  • Page 55: Choosing A Smartnavi Language

    Chapter 4: SmartNAVI Choosing a SmartNAVI Language To choose a language: Go to the MSN Window. Click the Language dropdown menu and choose the language you prefer. Starting the Advanced Storage Manager (PASM) This feature opens Promise Advanced Storage Manager (PASM) in your default browser.

  • Page 56: Viewing Smartnavi Information

    SmartStor NS2300N Product Manual MSN Window Click the system in the NAS List that you want to open in PASM. Click the Open Advanced Management icon (right). The PASM login screen appears in your browser. SmartNAVI Tray Icon Right-click the SmartNAVI icon in the application tray.

  • Page 57: Closing Smartnavi

    Chapter 4: SmartNAVI Closing SmartNAVI To close SmartNAVI: Click the close icon in the top right corner of the Main Window. Click the close icon in the top right corner of the MSN Window. If you close SmartNAVI this way, you can open it from the application tray icon.

  • Page 58: Managing Users And Groups

    SmartStor NS2300N Product Manual Managing Users and Groups This category includes the following topics: • Creating a User (page 50) • Creating the Default User (page 51) • Changing User Passwords (page 51) • Changing User Permissions (page 51) •...

  • Page 59: Creating The Default User

    Chapter 4: SmartNAVI Creating the Default User This feature creates the default user for SmartNAVI. Important If you change to a new default user, the previous default user’s network drives, backup schedules, username, and password information all will be deleted. To create the default user: Go to the MSN Window.

  • Page 60: Viewing A List Of Users

    SmartStor NS2300N Product Manual To change permissions: Go to the Main Window. Click the Share Folder icon. Click the Share Folder Permission button. Click the share folder whose permissions you want to change. The folder name turns red. For each user in the list, click one of the following options: •...

  • Page 61: Viewing A List Of Groups

    Chapter 4: SmartNAVI Type a Group name in the field provided. Up to 16 characters, A-Z, 0-9, and _. No spaces. Optional. Move members to the Selected User list to add them. Or add them later. Click the OK button. Viewing a List of Groups To view a list of Groups: Go to the Main Window.

  • Page 62: Deleting A Group

    SmartStor NS2300N Product Manual Click the Group whose membership you want to change. Move members to the Available User list to delete them. Click the OK button. Deleting a Group Before you can delete a Group, you must first delete all of the Members from the Group.

  • Page 63: Managing Raid Volumes

    Chapter 4: SmartNAVI Managing RAID Volumes This category includes the following topics: • Creating a RAID Volume (page 55) • Expanding a RAID Volume (page 55) • Viewing RAID Volume Status (page 56) • Viewing a List of RAID Volumes (page 56) •...

  • Page 64: Viewing Raid Volume Status

    SmartStor NS2300N Product Manual The RAID volume takes several minutes to expand and initialize, depending on the size of your disk drives. Notes Expansion is only available when your NAS system has the proper combination of RAID volume and free disk drives.

  • Page 65: Recreating A Raid Volume

    Chapter 4: SmartNAVI Recreating a RAID Volume Caution When you recreate a RAID volume, you delete all the data saved in the volume. Back up any important data before you recreate a volume. To recreate a RAID volume: Go to the Main Window. Click the Volume Configuration icon.

  • Page 66: Managing Backups

    SmartStor NS2300N Product Manual Managing Backups This category includes the following topics: • Doing a Backup Now (page 58) • Scheduling a Backup (page 59) • Viewing Backup Schedules (page 60) • Changing a Scheduled Backup (page 60) • Deleting a Scheduled Backup (page 61) •...

  • Page 67: Scheduling A Backup

    Chapter 4: SmartNAVI SmartNAVI Tray Icon Before you can backup from the SmartNAVI tray icon, you must create a backup schedule. See “Scheduling a Backup” on page 59. Right-click the SmartNAVI icon in the application tray. Choose Backup Now in the popup menu. The backup begins immediately.

  • Page 68: Viewing Backup Schedules

    SmartStor NS2300N Product Manual Viewing Backup Schedules To view the list of current schedules: Go to the Main Window. Click the SmartSYNC icon. Click the Schedule List button. The list of all backup schedules appears. Changing a Scheduled Backup You can schedule backups by the hour, day, or week.

  • Page 69: Deleting A Scheduled Backup

    Chapter 4: SmartNAVI Deleting a Scheduled Backup Note Deleting a scheduled backup has no effect upon any files previously backed-up to the SmartStor. To delete a scheduled backup: Go to the Main Window. Click the SmartSYNC icon. Click the Schedule List button. Click the schedule you want to delete.

  • Page 70: Viewing The Backup Event Log

    SmartStor NS2300N Product Manual If you chose Restore to a specific folder, do one of the following actions: • Type the name of an existing folder in the field provided • Type the name of an new folder in the field provided •...

  • Page 71: Clearing The Event Log

    Chapter 4: SmartNAVI To save a copy of the Backup Event Log as a text file: Go to the Main Window. Click the SmartSYNC icon. Click the Event Log button. Click the Save button. Optional. Change the file name or save to a different location. Click the Save button in the Save dialog box.

  • Page 72: Managing Share Folders

    SmartStor NS2300N Product Manual Managing Share Folders This category includes the following topics: • Creating a Share Folder (page 64) • Opening a Share Folder (page 64) • Viewing a List of Share Folders (page 65) • Changing Share Folder Permissions (page 65) •...

  • Page 73: Viewing A List Of Share Folders

    Chapter 4: SmartNAVI Viewing a List of Share Folders To view a list of Share Folders: Go to the Main Window. Click the Share Folder icon. Double-click the individual share folder to view its contents. Changing Share Folder Permissions The Admin user always has read and write permission. All other users have read- only permission by default.

  • Page 74: Mounting A Share Folder / Creating A Network Drive

    SmartStor NS2300N Product Manual Click the OK button. Click the Delete button. Click the Yes button in the first confirmation box. Type Yes then click the OK button in the second confirmation box. Mounting a Share Folder / Creating a Network Drive To mount a share folder (Linux) or create a network drive (Windows): Go to the Main Window.

  • Page 75: Making Management Settings

    Chapter 4: SmartNAVI Making Management Settings This category includes the following topics: • Configuring a NAS System (page 67) • Changing Network Settings (page 69) • Locating the SmartStor (page 70) • Choosing a Default NAS System (page 70) • Enabling or Disabling Event Notification (page 70) •...
  • Page 76 SmartStor NS2300N Product Manual Click the Advanced Setup button. Choose Automatic (DHCP) or Manual network settings. If you chose Manual settings, type entries for each of the following parameters in the fields provided: • Computer (NAS system) Name • IP Address •...

  • Page 77: Changing Network Settings

    Chapter 4: SmartNAVI Note When you create your RAID volume in PASM, you can choose additional options, such as Multiple RAID volumes. See “Setting up SmartStor with the Setup Wizard” on page 83. Changing Network Settings Caution If your NAS system is on a network, check with your Network Administrator before you change the network settings.

  • Page 78: Locating The Smartstor

    SmartStor NS2300N Product Manual Locating the SmartStor This feature helps you to physically locate a NAS system. To locate a SmartStor: Go to the MSN Window. Click the system in the NAS List that you want to locate. Click the Locate NAS icon (right).

  • Page 79: Viewing The System Event Log

    Chapter 4: SmartNAVI Disabling Event Notification To disable event notification: Right-click the SmartNAVI icon in the application tray. Uncheck Event Notice in the popup menu. Viewing the System Event Log NAS events report functions and status of the NAS system. The Event Log displays the 20 most recent events.

  • Page 80: Viewing A List Of Plug-Ins

    SmartStor NS2300N Product Manual Click the Add Plugin button. Do one of the following actions: • Type the name of the plug-in file • Click the folder icon, navigate to the plug-in file, click it, then click the Open button Click the OK button.

  • Page 81: Enabling And Disabling Plug-Ins

    Chapter 4: SmartNAVI Enabling and Disabling Plug-ins Enabling Plug-ins You must add a plug-in to SmartStor before you can use this function. To enable a plug-in: Go to the Main Window. Click the NAS Management icon. Click the Configuration Plugin button. Click the Plug-in you want to enable.
  • Page 82 SmartStor NS2300N Product Manual Click the Configuration Plugin button. Click the Plug-in you want to remove. The plug-in's name turns red. Click the Remove button. Click the Yes button in the confirmation box. The plug-in is removed from SmartNAVI. If you need the plug-in later, you can reinstall it. See “Adding Plug-ins” on...

  • Page 83: Managing Downloads

    Chapter 4: SmartNAVI Managing Downloads This category includes the following topics: • Adding a Link (page 75) • Viewing the Download List (page 76) • Removing a Link (page 76) • Pausing and Resuming a Download (page 76) • Viewing the Downloaded List (page 77) •...

  • Page 84: Viewing The Download List

    SmartStor NS2300N Product Manual The file’s link is added to the Download List. Downloading begins automatically. Torrent files are saved to the download folder on the NAS system. Viewing the Download List The Torrent files in this list have not been downloaded yet.

  • Page 85: Viewing The Downloaded List

    Chapter 4: SmartNAVI Click the Download Station icon. Click the Download List button. Click the link of the paused file download you want to resume. Click the Start button. Viewing the Downloaded List The Torrent files in this list have been downloaded. To view a list of downloaded files: Go to the Main Window.
  • Page 86 SmartStor NS2300N Product Manual Click the file you want to delete. Click the Delete button. Click the Yes button in the confirmation box. The link and corresponding Torrent file in the download folder on the NAS system are deleted.

  • Page 87: Chapter 5: Pasm

    Chapter 5: PASM • Connecting to PASM (below) • Choosing a Language (page 82) • Navigating in PASM (page 82) • Logging out of PASM (page 82) • Setting up SmartStor with the Setup Wizard (page 83) • Managing Users and Groups (page 85) •...

  • Page 88: Pasm In Your Browser

    SmartStor NS2300N Product Manual PASM in your Browser To log into PASM in your browser: Start your Browser. In the Browser address field, type in the IP address of the SmartStor. See “Finding the SmartStor’s IP Address” on page 15.

  • Page 89: Pasm In Smartnavi

    Chapter 5: PASM PASM in SmartNAVI To log into PASM through SmartNAVI: SmartNAVI icon On the Windows desktop, right-click the SmartNAVI icon (right). Choose Open Advanced Management from the popup menu. Your default browser starts and the PASM login screen displays. Type the user name and password in the respective fields, then click the Login button.

  • Page 90: Choosing A Language

    SmartStor NS2300N Product Manual Choosing a Language To choose a language, click the Language menu in the PASM Header and choose the language you prefer. Navigating in PASM The Tree is the primary navigation tool in PASM. Categories of functions listed with a + sign before the icon.

  • Page 91: Setting Up Smartstor With The Setup Wizard

    Chapter 5: PASM Setting up SmartStor with the Setup Wizard If you used the SmartNAVI Setup Wizard to set up your SmartStor, you do not need to run the Setup Wizard in PASM. If you have not yet set up your SmartStor: In the Tree, click the + beside the Wizard icon, then on the Setup Wizard icon to display the Setup Wizard screen.
  • Page 92 SmartStor NS2300N Product Manual 11. Check the Enable box to the right of the services you plan to use. • Windows – Enables file access from Windows PCs. Also required to use the SmartStor as a print server. • Unix/Linux – Enables file access from Unix and Linux PCs •...

  • Page 93: Managing Users And Groups

    Chapter 5: PASM Managing Users and Groups This category includes the following topics: • Viewing a List of Users (page 85) • Creating a User (page 85) • Changing the Administrator’s Password (page 85) • Changing a User's Password (page 86) •...

  • Page 94: Changing A User's Password

    SmartStor NS2300N Product Manual Click the Change Password tab. Type a new password into the fields provided. Click the OK button. If you forget your new password, you reset the SmartStor to the default Administrator’s password. See “Restoring the Default Password” on page 124.

  • Page 95: Creating A Group

    Chapter 5: PASM Creating a Group Groups are composed of users. You can assign permissions to a group, the same as you would do with individual users. You can create up to 256 groups. To create a group: In the Tree, click the + beside the Users & Groups icon. Click the Group Management icon.

  • Page 96: Deleting A Group

    SmartStor NS2300N Product Manual Deleting a Group You must remove all members from the group before you can delete the group. See “Removing Members from a Group” on page 87. To delete a group: In the Tree, click the + beside the Users & Groups icon.
  • Page 97 Chapter 5: PASM If you chose Limited Quota, type a number into the field provided. This number represents how many MB of data the user or group can access. Click the OK button. Note If you set different size quotas for the user and the group, SmartStor will use the smaller quota.

  • Page 98: Managing File & Print Services

    SmartStor NS2300N Product Manual Managing File & Print Services This category includes the following topics: • Setting up Windows Access (page 90) • Setting up UNIX/Linux Access (page 91) • Setting up for Macintosh Access (page 92) • Setting up for FTP Access (page 93) •...

  • Page 99: Setting Up Unix/Linux Access

    Chapter 5: PASM • Administrator Name • Administrator Password See your Network Administrator for help with this information. Optional. If you chose an Workgroup, enter the Workgroup name into the field provided: See your Network Administrator for help with this information. Click the OK button to save your settings.

  • Page 100: Setting Up For Macintosh Access

    SmartStor NS2300N Product Manual Enter the Domain name into the field provided. See your Network Administrator for help with this information. Click the OK button to save your settings. In the Tree, click the + beside the File Sharing icon.

  • Page 101: Setting Up For Ftp Access

    Chapter 5: PASM Setting up for FTP Access To set up FTP access for your folders: In the Information tab, click the Enable button next to FTP. Click the OK button in the confirmation box. To change FTP settings, click the FTP Sharing tab. To specify a new Command Port number, type the number into the field provided.

  • Page 102: Setting Up Your Print Server

    SmartStor NS2300N Product Manual Setting up your Print Server Your USB printer must be connected to the SmartStor and powered before you can set up the Print Server. To set up the SmartStor as a printer server: In the Tree, click the + beside the File & Print icon to expand the Tree.

  • Page 103: Viewing A List Of Plug-Ins

    Chapter 5: PASM From the Folder dropdown menu, choose the Folder that contains the plug-in file. In the File Name field, type the name of the plug-in file. Or highlight the file and copy the name, then paste the name into the field. Click the OK button to begin the installation.

  • Page 104: Removing Plug-Ins

    SmartStor NS2300N Product Manual Click the Protocol Control icon. In the Information tab, click the Disable button next to the plug-in you want to disable. Click the OK button in the confirmation box. After a moment, the Service Status changes to OFF.

  • Page 105: Adding A Folder

    Chapter 5: PASM If the service you want is OFF, see: “Setting up Windows Access” on page 90 “Setting up UNIX/Linux Access” on page 91 “Setting up for Macintosh Access” on page 92 “Setting up for FTP Access” on page 93 Adding a Folder A folder is the entity that appears as a Network Drive on your PC.

  • Page 106: Setting Up Windows Sharing For A Folder

    SmartStor NS2300N Product Manual In the confirmation box, click the OK button to confirm. Setting up Windows Sharing for a Folder Windows sharing assigns user access the folders on your SmartStor. By default all users and groups have read-only access.

  • Page 107: Setting Up Ftp Sharing For A Folder

    Chapter 5: PASM Click the Add button. Be sure the UNIX/Linux service is running for this folder. See “Setting up UNIX/Linux Access” on page 91. Setting up FTP Sharing for a Folder FTP sharing assigns user access the folders on your SmartStor. By default all users and groups have read-only access.

  • Page 108: Managing Raid Volumes

    SmartStor NS2300N Product Manual Managing RAID Volumes This category includes the following topics: • Viewing RAID Volume Status (page 100) • Viewing Disk Drive Information (page 101) • Creating a RAID Volume (page 101) • Designating a Spare Drive (page 102) •...

  • Page 109: Viewing Disk Drive Information

    Chapter 5: PASM Viewing Disk Drive Information To view information about a disk drive: In the Tree, click the + beside the RAID & File System icon. Click the RAID Management icon. The RAID Status tab displays the current RAID system and its status. In the Disk List, double-click a disk drive icon.

  • Page 110: Designating A Spare Drive

    SmartStor NS2300N Product Manual Designating a Spare Drive If you have an unassigned disk drive, you can assign it as a spare drive. For more information, see “Spare Drive” on page 107 and “Automatic Rebuilding” on page 108. To assign a spare drive: In the Tree, click the + beside the RAID &...

  • Page 111: Deleting A Raid Volume

    Chapter 5: PASM Deleting a RAID Volume Caution When you delete a RAID Volume, you delete all the folders in the RAID volume and all the data saved in the folders. Back up any important data before you delete a RAID Volume. Note You cannot delete a RAID Volume while a background activity is running, such as Migration or Rebuild.

  • Page 112: Viewing An External Usb Drive Or Memory Stick

    SmartStor NS2300N Product Manual Viewing an External USB Drive or Memory Stick To view a USB drive or memory stick attached to the SmartStor: In the Tree, click the + beside the RAID & File System icon. Click the RAID Management icon.

  • Page 113: Managing Backups

    Chapter 5: PASM Managing Backups This category includes the following topics: • Enabling One Touch Backup (page 105) Enabling One Touch Backup One Touch Backup is a feature that enables you to backup specified folders from your PC to the SmartStor by pressing a button on the front of the SmartStor. To enable One Touch Backup: In the Tree, click the + beside the Backup icon.

  • Page 114: Managing The Network Connection

    SmartStor NS2300N Product Manual Managing the Network Connection This category includes the following topics: • Viewing Network Setup Information (page 106) • Making Network Settings (page 106) • Working with Jumbo Frames (page 107) Viewing Network Setup Information To view network setup information: In the Tree, click the + beside the Network icon.

  • Page 115: Working With Jumbo Frames

    Chapter 5: PASM Optional. If you chose Specify an IP address, enter the following settings in the fields provided: • IP Address • Subnet Mask • Default Gateway IP Address • Primary Domain Name Server IP Address • Secondary Domain Name Server IP Address See your Network Administrator for help in making these settings.

  • Page 116: Making Management Settings

    SmartStor NS2300N Product Manual Making Management Settings This category includes the following topics: • Viewing the Event Log (page 108) • Setting up SMTP Authentication (page 108) • Viewing the Email Alert List (page 109) • Adding an Email Alert Recipient (page 109) •...

  • Page 117: Viewing The Email Alert List

    Chapter 5: PASM Next to SMTP Authentication: • Click the Yes option button to enable authentication. • Click the No option button to disable authentication. Note that most SMTP servers require authentication. If you enabled authentication, to the following: • In the User Name field, type the mail server account name.

  • Page 118: Upgrading The System Firmware

    SmartStor NS2300N Product Manual Upgrading the System Firmware See “Upgrading the Firmware” on page 147. Enabling and Disabling the Buzzer The SmartStor has a buzzer that sounds when the SmartStor is finished booting and when a problem is detected. The buzzer is enabled by default.

  • Page 119: Setting Up A Ups

    Chapter 5: PASM Setting up a UPS To set up a UPS: Attach the APC UPS to one of the SmartStor’s USB ports. In the Tree, click the + beside the Management icon. Click the APC UPS icon. Click the Setup tab. The Setup tab enables you to tell the SmartStor how and when to shutdown after a power failure.

  • Page 120: Managing Services

    SmartStor NS2300N Product Manual Managing Services This category includes the following topics: • Setting System Date and Time (page 112) • Running the Network Time Protocol (page 112) • Viewing the Results of NTP Synchronization (page 113) • Rebooting the SmartStor (page 113) •...

  • Page 121: Viewing The Results Of Ntp Synchronization

    Chapter 5: PASM Under Schedule, choose one of the options: • Disable – Disables NTP synchronization • Do it at once – Performs a synchronization when you click the OK button. • Time interval by hour – Set an hourly interval for a synchronization to happen.

  • Page 122: Shutting Down The Smartstor

    SmartStor NS2300N Product Manual Shutting Down the SmartStor The only time you need to shut down the SmartStor is to replace the disk drive cooling fan or the power supply. See “Appendix B: Maintenance” on page 145. During and after the shutdown, none of your folders will be accessible from your networked PCs.

  • Page 123: Viewing System Information

    Chapter 5: PASM Viewing System Information To view system information: In the Tree, click the + beside the System icon. Click the System Information icon. Click the System Information tab. System Information includes: • Operating System – Embedded Linux • Firmware Version –...

  • Page 124: Enabling The Smart Fan

    SmartStor NS2300N Product Manual Enabling the Smart Fan The Smart Fan is a feature that turns off the fan to save energy and reduce noise when the fan is not needed to cool the SmartStor enclosure. The Smart Fan is enabled by default.

  • Page 125: Chapter 6: Technology Background

    Chapter 6: Technology Background • Introduction to RAID (below) • Choosing a RAID Level (page 120) • RAID Volume Migration (page 121) • RAID Volume Migration (page 121) Introduction to RAID RAID (Redundant Array of Independent Disks) allows multiple disk drives to be combined together into a RAID Volume.

  • Page 126: Raid 0 - Stripe

    SmartStor NS2300N Product Manual RAID 0 – Stripe When a RAID Volume is striped, the read and write blocks of data are interleaved between the sectors of multiple disk drives. Performance is increased, since the workload is balanced between drives or “members” that form the RAID Volume.

  • Page 127: Raid 1 - Mirror

    Chapter 6: Technology Background RAID 1 – Mirror When a RAID Volume is mirrored, identical data is written to a pair of disk drives, while reads are performed in parallel. The reads are performed using elevator seek and load balancing techniques where the workload is distributed in the most efficient manner.

  • Page 128: Choosing A Raid Level

    SmartStor NS2300N Product Manual Choosing a RAID Level There are several issues to consider when choosing the RAID level for your Volume. The following discussion summarizes some advantages, disadvantages and applications for each choice. RAID 0 Advantages Disadvantages Implements a striped disk RAID...

  • Page 129: Raid Volume Migration

    Chapter 6: Technology Background RAID Volume Migration Migration is the process of: • Changing the RAID level • Adding disk drives but keeping the same RAID level In the migration process, the existing RAID Volume is called the Source. The proposed RAID Volume is called the Target.

  • Page 130: Partition And Format

    SmartStor NS2300N Product Manual Partition and Format When you create a RAID Volume on SmartStor, the RAID Volume is automatically partitioned and formatted for you. To use your RAID Volume, you must create Folders on the RAID Volume and assign services to those Folders according to your requirements. SmartStor...

  • Page 131: Chapter 7: Troubleshooting

    Chapter 7: Troubleshooting • Responding to an Audible Alarm (page 123) • Checking the System Status LED (page 124) • Checking Disk Status LEDs (page 124) • Replacing a Failed Disk Drive (page 124) • Checking RAID Volume Status in PASM (page 125) •...

  • Page 132: Checking The System Status Led

    SmartStor NS2300N Product Manual Checking the System Status LED The SmartStor system status LED (see Figure 1.) reports the condition of the Enclosure fan and power supply: • Green – Normal Enclosure function • Amber – There is a problem with the fan or power supply •...

  • Page 133: Checking Raid Volume Status In Pasm

    Chapter 7: Troubleshooting Install a new disk drive into the carrier. Place the carrier with the new disk drive back into the open slot in the SmartStor. If the failed drive belonged to a RAID Volume, the RAID Volume will begin rebuilding as soon as the new drive is installed.

  • Page 134: Responding To An Invalid Raid Volume

    SmartStor NS2300N Product Manual • RAID 0 Volumes go offline after a disk drive failure. A RAID 0 Volume cannot be rebuilt. All data on the Volume is lost. Additional Details about Rebuilds • The Rebuild takes several minutes, depending on the size of your disk drives.

  • Page 135: Checking File System Status In Pasm

    Chapter 7: Troubleshooting On the Recover tab, click the option button beside the invalid RAID Volume. Click the OK button. The SmartStor will reboot itself to update its configuration and recognize the RAID Volume. Important Running the Recover function might erase some or all of your SmartStor settings.

  • Page 136: Checking The Event Log In Pasm

    SmartStor NS2300N Product Manual Click the Rebuild File System button. In the confirmation box, type yes into the field provided, then click the OK button. Checking the Event Log in PASM To view the Event Log in PASM: To check Enclosure status: Start PASM.

  • Page 137: Responding To Events

    Chapter 7: Troubleshooting Responding to Events All events are reported in the Event Log. Most events are simply reports that the SmartStor is responding to your commands. Many events are also reported via email. The SmartStor’s buzzer sounds for serious events that require your attention. A list of event categories is shown below: •...
  • Page 138 SmartStor NS2300N Product Manual Reported Event Corrective Action System fan speed is lower Only reported when the Smart Fan is disabled. See than 1800 RPM. Check page 116. the system before Replace the fan. See “Contacting Technical Support” continuing. on page 140.

  • Page 139: Checking Enclosure Status In Pasm

    Chapter 7: Troubleshooting Reported Event Corrective Action Migration or Rebuilding RAID Volume Migration or Rebuild was aborted on array X aborted at Y% (stopped) by user action. Migration or Rebuilding RAID Volume Migration or Rebuild has aborted on array X aborted at Y% (stopped) because of an error.

  • Page 140: Resolving Connections With Smartnavi

    SmartStor NS2300N Product Manual Figure 5. The Enclosure Information tab with malfunctions shown Overheat icon Failed fan icon Out-of-spec power icon The corrective action you take depends on the nature of the problem: • If CPU temperature is above specification: •...

  • Page 141: Solving Network Connection Problems

    Chapter 7: Troubleshooting Figure 6. Power Button, System Status and Ethernet Activity LEDs System Status LED Ethernet Activity LED Power Button Note: This SmartStor is shown without the front door. Solving Network Connection Problems Most network connection problems are the result of poor connections. When the SmartStor is fully booted and connected to the network, the Ethernet Activity LED indicates status and activity: •...

  • Page 142: Checking Your Email Inbox

    SmartStor NS2300N Product Manual Checking Your Email Inbox If you enabled Mail Alert in PASM, the SmartStor will send you an email message when a problem arises. Look for a message from “root.” Figure 7. Email message from the SmartStor.

  • Page 143: Resolving A Windows Firewall Issue

    Chapter 7: Troubleshooting Figure 8. Reset button and System Status LED Reset button System Status Resolving a Windows Firewall Issue If you a running a personal firewall on your Windows PC, the firewall might prevent the you from accessing the SmartStor over your network. Follow this procedure to add an exception for the SmartStor: From the Windows Start menu, choose Settings, then Network Connections.
  • Page 144 SmartStor NS2300N Product Manual See “Finding the SmartStor’s IP Address” on page 15. 10. In the External Port field, type 49152. 11. Click the UDP option button. 12. In the Internal Port field, type 49152. 13. Click the OK button.

  • Page 145: Chapter 8: Support

    Chapter 8: Support • Frequently Asked Questions (below) • Contacting Technical Support (page 140) • Limited Warranty (page 143) • Returning Product For Repair (page 145) Frequently Asked Questions Also see “Chapter 7: Troubleshooting” on page 123. The SmartStor worked OK until I turned it off. When I turned it on again, my Windows network drive connection no longer works.
  • Page 146 SmartStor NS2300N Product Manual I tried to connect my SmartStor as a network drive using SmartSYNC, but Windows displayed an error message. There might be an IP address conflict between the SmartStor and another device on your network. See your Network Administrator for assistance.
  • Page 147 Chapter 8: Support Can I do a One Touch Backup or a regular Backup on a protected folder or file on my Windows PC? No. Windows does not allow SmartSYNC to access protected folders and files. If you want to perform a backup, you must first disable protection on your folders and files.

  • Page 148: Contacting Technical Support

    SmartStor NS2300N Product Manual Contacting Technical Support Promise Technical Support provides several support options for Promise users to access information and updates. We encourage you to use one of our electronic services, which provide product information updates for the most efficient service and support.
  • Page 149 Fax Support +31 (0) 40 256 9463 Attn: Technical Support Phone Support +31 (0) 40 235 2600 If you wish to write us for Promise Technology Europe B.V. support: Science Park Eindhoven 5542 5692 EL Son, The Netherlands Germany E-mail Support...
  • Page 150 SmartStor NS2300N Product Manual Taiwan E-mail Support e-Support On-Line Fax Support +886 3 578 2390 Attn: Technical Support Phone Support +886 3 578 2395 (ext. 8822, 8823) If you wish to write us for Promise Technology, Inc. support: 2F, No. 30, Industry E. Rd. IX Science-based Industrial Park Hsin-Chu 30075, Taiwan (R.O.C.)

  • Page 151: Limited Warranty

    Chapter 8: Support Limited Warranty Promise Technology, Inc. (“Promise”) warrants that for three (3) years from the time of the delivery of the product to the original end user: the product will conform to Promise’s specifications; the product will be free from defects in material and workmanship under normal use and service.

  • Page 152: Your Responsibilities

    SmartStor NS2300N Product Manual No other document, statement or representation may be relied on to vary the terms of this limited warranty. Promise’s sole responsibility with respect to any product is to do one of the following: replace the product with a conforming unit of the same or superior product;...

  • Page 153: Returning Product For Repair

    Return ONLY the specific product covered by the warranty (do not ship cables, manuals, diskettes, etc.), with a copy of your proof of purchase to: USA and Canada: Promise Technology, Inc. Customer Service Dept. Attn.: RMA # ______ 47654 Kato Road...
  • Page 154 SmartStor NS2300N Product Manual You are responsible for the cost of insurance and shipment of the product to Promise. Note that damage incurred due to improper transport or packaging is not covered under the Limited Warranty. When repairing returned product(s), Promise may replace defective parts with new or reconditioned parts, or replace the entire unit with a new or reconditioned unit.

  • Page 155: Appendix A: Maintenance

    Appendix A: Maintenance • Upgrading the Firmware (below) • Upgrading the Software (page 148) • Connection Problems After Restart (page 149) Upgrading the Firmware Follow this procedure to upgrade the firmware on your SmartStor. Downloading the Firmware Upgrade File To download the upgrade file: Point your browser to http://www.promise.com/support/support_eng.asp.

  • Page 156: Upgrading The Software

    SmartStor NS2300N Product Manual Upgrading the Software Follow this procedure to upgrade the SmartNAVII configuration software on your PC. The software upgrade file automatically overwrites the existing SmartNAVI installation on your PC. Important To configure the SmartStor, you must install the software onto a PC running Windows Vista, 2003 Server, XP Professional, or 2000.

  • Page 157: Connection Problems After Restart

    Appendix A: Maintenance Connection Problems After Restart If your SmartStor’s network settings were set to Obtain an IP address automatically, your DHCP server might assign a different IP address to the SmartStor when you restart the SmartStor after is was shutdown for repairs. This condition does not apply if you assigned your SmartStor’s IP address manually.
  • Page 158 SmartStor NS2300N Product Manual...

  • Page 159: Appendix B: Important Information

    Appendix B: Important Information GNU General Public License This product includes copyrighted third-party software licensed under the terms of the GNU General Public License. Please see the GNU General Public License (“GPL”) for the exact terms and conditions of this license at www.gnu.org. The GPL source code incorporated into the product is available for free download at our web site www.promise.com/support/download/download_eng.asp.
  • Page 160 SmartStor NS2300N Product Manual...

  • Page 161: Index

    Index 71, 94 BT server plug-in buttons about this manual Extend File System action status, RAID Volume 6, 132 power 90, 138 AD domain reset buzzer email alert recipient enable/disable folder one beep plug-ins in PASM patterns plug-ins in SmartNAVI spare drive user add member to group...
  • Page 162 SmartStor NS2300N Product Manual downloads, cont. pause/resume 13, 112 date and time remove link DCHP server drive mapping 83, 107 default gateway default NAS default user, SmartNAVI delete email alert list,view email alert recipient Email notification group in PASM enable...
  • Page 163 Index hub, network cooling 115, 132 speed FAT16 file format icon 37, 138 FAT32 file format 11, 15 SmartNAVI file protocol support SmartNAVI installer file system information, SmartNAVI events installing SmartNAVI rebuilding internal port in Windows status 126, 139 invalid RAID Volume finding SmartStor’s IP address IP address firewall, Windows...
  • Page 164 SmartStor NS2300N Product Manual network drive setup, cont. Windows Macintosh network information, view setup access Network Servers setup network drive network settings setup printing PASM mail alerts SmartNAVI Main Window, open Network Time Protocol (NTP) Map Network Drive 91, 138...
  • Page 165 Index PASM, cont. power status 30, 94 enable/disable plug-ins print server, setup event log printer, name in Linux expand RAID volume printing group list Macintosh 16, 80 in browser Windows language protected folders and files locate SmartStor protocols supported 13, 20, 24 log out Public folder 16, 17...
  • Page 166 SmartStor NS2300N Product Manual recipient, email alert share folder, cont. mount delete permissions 126, 139 recover RAID volume un-mount recreate RAID volume in Smart- share folder, add NAVI PASM remove group member SmartNAVI PASM share folder, delete SmartNAVI PASM replacing a disk drive...
  • Page 167 Index 118, 120 SmartNAVI, cont. stripe RAID 13, 83, 107 open from desktop subnet mask open/delete downloaded file switch, network system events 7, 103, 113, pause/resume download system status LED 114, 124, 132, 134 RAID volume status recreate RAID volume remove download link remove group member temperature, CPU...
  • Page 168 SmartStor NS2300N Product Manual user name view, cont. NS4300N network information 80, 81 PASM NTP synchronization 72, 95 SmartNAVI plug-in list 25, 27, 30, 33 SmartStor quota user, add share folder list PASM system info SmartNAVI UPS status through Setup Wizard...

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