Page 2 Vess A Class NVR Storage Appliance Promise Technology Warning This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. Warning The electronic components within the Vess enclosure are sensitive to damage from Electro-Static Discharge (ESD).
Page 3 Vess A3340 Product Manual About this manual Also included are four levels of notices: Warning A Warning notifies you of probable equipment damage or loss of data, or the possibility of physical injury, and how to avoid them. Caution A Caution informs you of possible equipment damage or loss of data and how to avoid them.
Page 4 Vess A Class NVR Storage Appliance Promise Technology �� 1 ntroductIon �� 1 eries VerView �� 1 yStem anagement �� 1 AnAgeMent nterfAces �� 2 pecificAtiOns �� 3 ArdwAre �� 3 ront anel ardware �� 4 ront anel A3340 �� 4...
Page 5: Table Of Contents
Vess A3340 Product Manual Contents �� 27 anagIng wItH �� 28 ccess indOws clu �� 29 SIng tHe �� 31 nOtAtiOn Used in tHis gUide �� 33 cceSSIng nlIne clu �� 33 xItIng tHe clI �� 33 oggIng ut oF tHe clu ��...
Page 6 Vess A Class NVR Storage Appliance Promise Technology (clU) �� 45 HysicAl riVe AnAgeMent (clu) �� 45 IewIng a ISt oF HySIcal rIveS (clu) �� 46 akIng loBal HySIcal rIve ettIngS (clu) �� 47 IewIng HySIcal rIve nFormatIon (clu) �� 48...
Page 7 Vess A3340 Product Manual Contents (clu) �� 66 reatIng a ogIcal rIve (clu) �� 68 eletIng a ogIcal rIve (clu) �� 69 IewIng ogIcal rIve nFormatIon (clu) �� 69 IewIng ogIcal rIve tatIStIcS (clu) �� 70 IewIng tHe ogIcal rIve...
Page 8: R Estore Factory Default Settings
Vess A Class NVR Storage Appliance Promise Technology Pam Pro �� 90 anagIng wItH Pam Pro �� 90 oggIng Into �� 90 Ogging in At tHe nclOsUre �� 91 Ogging in OVer tHe etwOrk �� 93 Ogin creen �� 94...
Page 9 Vess A3340 Product Manual Contents ��111 AnAgeMent ��111 IewIng nFormatIon ��111 akIng ettIngS ��112 Aking ettings ��112 HAnging AsswOrd �� 113 reatIng a ��114 ist Of riVileges ��114 eleting A �� 115 etwork ettIngS �� 115 oFtware anagement ��116 MpOrting A...
Page 10 Vess A Class NVR Storage Appliance Promise Technology �� 137 anagIng wItH tHe �� 137 PenIng tHe IndowS �� 138 Able Of UppOrted OMMAnds )�� 139 Able Of UppOrted OMMAnds OntinUed �� 140 Otes And OnVentiOns �� 191 rouBleSHootIng �� 192...
Page 11 Vess A3340 Product Manual Contents �� 209 �� 210 ontactIng ecHnIcal uPPort �� 214 ImIted arranty �� 215 isclAiMer Of OtHer wArrAnties �� 216 espOnsibilities �� 216 etUrning tHe rOdUct epAir �� 219 Pdate nStallatIon equIrementS Usb f �� 219...
Page 12: I Ntroduction
Vess A3340 Product Manual Introduction ntroductIon The Vess A-Class NVR storage appliance is specially engineered for medium to large scale IP video surveillance deployment. The Vess A-Series is ideally suited for continuous surveillance in banks, malls, casinos, factories, warehouses, and similarly sized commercial, residential, governmental or private enterprises. The subsystems are capable of continuous recording and playback operation without dropping frames for networked installations of up to 80 High-Definition IP cameras.
Page 13: S Pecifications
Vess A Class NVR Storage Appliance Promise Technology pecIfIcAtIons Vess A3340 Form factor 2U, 19” rack mount or desktop Function NVR server Operating system Windows Drives supported Eight 3.5” SATA (3Gb/s or 6Gb/s) Storage Expansion Up to 128 HD (iSCSI & JBOD)
Page 14: H Ardware
Vess A3340 Product Manual Introduction ArdwAre The following section provides a summary of the front and back panel hardware features of the Vess A-Series enclosures. ront anel ardware The front panel of Vess A-Series enclosures provide access to drives carriers. Some A-Series units are shipped with secure covers to protect the drive carriers from being unintentionally removed.
Page 15 The Vess A3340 is shipped with a lockable front secure cover to provide physical security for installed hard disks and cooling unit module. Use the tubular key shipped with the unit to lock or unlock this cover to access the eight hard drive carrier trays in front.
Page 16 HDD Activity OPAS USB Status Front panel LED behavior for Vess A3340 system: LED Description Power Lights BLUE to indicate the system is powered on. Lights GREEN when healthy, RED if there is a critical problem (LD offline, fan malfunc- System Status tion, voltage out of range, system temperature alert), remains dark when not ready.
Page 17 The backplane of the Vess A-Series enclosure provides access to the power supply, local management connection (via USB keyboard and VGA or HDMI monitor port), iSCSI (Ethernet) data ports, and system fan. Vess A3340 back panel view System fan Ports and LEDs...
Page 18: Led Indicators
Link/Act and tion has been established. The LED on the left indicates connection speed, GREEN is 100 Speed Mbps, ORANGE is 1000 Mbps. Vess A3340 ports and LEDs on rear panel Gigabit Ethernet ports S/PDIF out Audio In/Out Display Port...
Page 19 Vess A Class NVR Storage Appliance Promise Technology a3340 rear panel connectIons Access to physical data and management connections are located on the back panel of the Vess A3340. Feature Description Provides video out connection for HDMI enabled monitors used to view the management HDMI interface using CLI, CLU or WebPAM PROe.
Page 20: A3340 In A Rack"
ArdwAre etup This chapter presents the basics on unpacking, setting up hardware for the Vess A3340. Hardware installation includes installing the unit in an equipment rack, connecting the power, making network, data and management connection to the device, and installing hard drives.
Page 21 Vess A Class NVR Storage Appliance Promise Technology npAckIng Note The Vess A-Series can accommodate SATA (3Gbps/6Gbps) hard drives. ackIng The Vess A3340 box contains the following items: • One Vess A3340 NVR Storage Appliance • One 1.5m (4.9 ft) Power cord •...
Page 22 • Do not install hard disk drives in the system until after placing the system in the rack. The Vess A3340 installs in a 19” equipment rack. Please examine the illustrations in this section to make sure you are using the correct type of rack.
Page 23: A Ttach Ear Brackets To Front
BracketS to Front The Vess A3340 ships with tow ear brackets, one for the left side, another for the right. These attach at the front sides of the device housing. Once the brackets are securely attached and the unit has been properly installed in the sliding rail system, these handles can be used to pull or push the device out or into the rack system, while the sliding rails support the weight of the device.
Page 24: I Nstall The Sliding Rails And Place Device In Rack
Hardware Setup nStall tHe SlIdIng raIlS and Place devIce In rack Follow these steps to install the sliding rails in the rack system, then place the Vess A3340 onto the rails and secure the device to the rack. 1. Determine what height to place the 2U enclosure in the rack, then place the right and left rack rails at the same height on in the right and left rack position.
Page 25 Vess A Class NVR Storage Appliance Promise Technology 2. Secure the rails to the rack posts. Make sure the rack rails are properly oriented in the rack. Press lever to release lock (front right) 3. To set the rails into the rack posts and secure the rails, follow these steps: a.
Page 26 Vess A3340 Product Manual Hardware Setup Back left rail secured to post 4. Use the attaching screws that came with the mounting hardware to secure the enclosure to the rack. Front view of Vess A3340 secured to rack and placed on rail system...
Page 27: Rives
Vess A Class NVR Storage Appliance Promise Technology nstAllIng rIVes The Vess A-Series subsystems support: • SATA hard disks • 3.5-inch hard disk drives For a list of supported physical drives, download the latest compatibility list from the PROMISE support website.
Page 28: Over
Vess A3340 Product Manual Hardware Setup emove ecurIty over To remove the security cover: 1. Use the tubular key to unlock the cover. Turn counterclockwise to unlock. 1. Unlock 2. Slide the cover to the right about 4 mm. 2. Slide 3.
Page 29 You can install any suitable disk drive into any slot in the enclosure. The diagram below shows how drive slots are numbered on both the Vess A3340. Slot numbering is reflected in the web manager GUI and CLI/CLU user interfaces.
Page 30 Vess A3340 Product Manual Hardware Setup rIVe carrIers The instructions below apply to all types of drive carriers intended for use with the Vess A-Series. 1. Remove a disk drive carrier. 2. Carefully lay the disk drive into the drive carrier at the front, so that the screw holes on the sides line up.
Page 31 Vess A Class NVR Storage Appliance Promise Technology Vess A3340 Disk carrier with HDD installed - front view Pull here to release the carrier handle latch. Then pull the carrier straight out by the han- dle. Place your free hand under the carrier.
Page 32: C Onnections
CLI/CLU interface. anageMent network connectIon Vess A3340 have two Gigabit Ethernet RJ-45 ports on the rear panel for connection to an Ethernet network. Use this connection with WebPAM PROe to login as the device administrator. To establish the management path: 1.
Page 33: On Site Keyboard And Monitor
Connect a VGA or HDMI monitor to the appropriate port on the Vess, and connect a USB keyboard to either USB port on the rear panel. Vess A3340 rear panel video monitor connections and USB ports Important Be sure to place the monitor and keyboard on a stable and secure surface before connecting them.
Page 34 Insert one power cable into the power receptacle for each power supply and connect the PSU to a suitable power source. The Vess A3340 is equipped with a single power supply (see below). Power supply and system fan on rear panel...
Page 35: A3340
With the power supplies connected, the system can now be powered on. To power on the Vess A3340, press the Power button in the lower left corner of the front panel (see figure below). Observe the LEDs on the front panel to make certain the boot up proceeds smoothly.
Page 36 Vess A3340 Product Manual Hardware Setup ront anel When boot-up is finished and the Vess A3340 system is functioning normally: Description Power Lights BLUE to indicate the system is powered on. System Status Lights GREEN when healthy, RED if there is a critical problem (LD offline, fan malfunction, voltage out of range, system temperature alert), blinks RED for HDD high temperature alert remains dark when not ready.
Page 37 Gigabit ports on the rear panel Note To expand physical capacity available for the Vess A3340, use the onboard iSCSI ports to connect to Vess R2000 Series storage enclosures; and each Vess R2000 can also be connected to Vess J2000 Series JBOD expansion...
Page 38: Anaging With
In order to access the terminal program interface used for CLI and CLU management on the Vess A-Series subsystem, insert a USB keyboard into any USB port, and connect a monitor using either the VGA or HDMI port. Vess A3340 Ethernet, video monitor connections and USB ports HDMI port VGA port...
Page 39: A Ccess Cli
Vess A Class NVR Storage Appliance Promise Technology Access CLI in Windows For Windows 7 installations, once the system has booted up it will be necessary to choose various options to complete the OS setup. You will be prompted to select a default language and other user interface preferences.
Page 40: Sing The Clu
Vess A3340 Product Manual Managing with CLU Using the CLU In the CLI terminal interface, login first, then access the CLU interface. Follow the instructions below. 1. At the CLI Login prompt, type the user name and press Enter .
Page 41 Vess A Class NVR Storage Appliance Promise Technology CLU Main Menu Notice at the bottom of the CLU interface there are on-screen reminders of keyboard actions used for CLU interface. The keyboard inputs to use the CLU are as follows: Arrow Keys - Use the up and down arrow keys to move the text selector, indicated by the •...
Page 42: Clu Notation Used In This Guide
Vess A3340 Product Manual Managing with CLU CLU notation used in this guide The CLU command descriptions in this chapter use abbreviated descriptions of CLU navigation. It is assumed the user will understand that movement from one CLU menu item to another involves using the arrow keys to highlight the given command then pressing enter to view another list of CLU command selections or parameter options.
Page 43 Vess A Class NVR Storage Appliance Promise Technology Use the table below for reference of the CLU interface. Quick Setup A sequence of steps to setup the RAID configuration. Subsystem Management page 34 Alias Media Patrol Start, Stop or Pause Media Patrol...
Page 44: Elp
Vess A3340 Product Manual Managing with CLU Accessing Online Help To access online help on any CLU screen, press Control-E . To return to the CLU, press Enter . Exiting the CLU 1. Highlight Return to Previous Menu and press Enter .
Page 45: M Anaging The S Ubsystem (Clu)
Vess A Class NVR Storage Appliance Promise Technology (clu) AnAgIng tHe ubsysteM Subsystem Management includes the following functions: • “Making Subsystem Settings (CLU)” on page 34 • “Locking or Unlocking the Subsystem (CLU)” on page 35 Making Subsystem Settings (CLU) An alias is optional.
Page 46: R Unning M Edia P Atrol
Vess A3340 Product Manual Managing with CLU Running Media Patrol (CLU) Media Patrol is a routine maintenance procedure that checks the magnetic media on each disk drive. Media Patrol checks all physical drives assigned to disk arrays and spare drives. It does not check unconfigured drives.
Page 47: Releasing The Lock
Vess A Class NVR Storage Appliance Promise Technology Releasing the Lock Main Menu >> Subsystem Management >> Lock Management >> Unlock Releasing a Lock set by another user To release somebody else’s lock: 1. Main Menu >> Subsystem Management >> Lock Management >> Force Unlock Press the Spacebar to toggle to Yes >>...
Page 48: M Anaging The Raid C Ontrollers (Clu)
Vess A3340 Product Manual Managing with CLU rAId c (clu) AnAgIng tHe ontrollers RAID controller management includes the following functions: • “Viewing Controller Information (CLU)” on page 37 • “Making Controller Settings (CLU)” on page 38 Viewing Controller Information (CLU) Controller Management includes information, settings and statistics.
Page 49: M Aking C Ontroller S Ettings (Clu)
Vess A Class NVR Storage Appliance Promise Technology Making Controller Settings (CLU) If your subsystem has two controllers, any settings you make to one controller automatically apply to the other controller. To make Controller settings: 1. Main Menu >> Subsystem Management >> Controller Management 2.
Page 50 Vess A3340 Product Manual Managing with CLU • Highlight SMART and press the spacebar to toggle between Enable and Disable . • Highlight SMART Poll Interval and press the backspace key to erase the current value. Type a new interval value (1 to 1440 minutes).
Page 51: M Anaging The E Nclosure (Clu)
Vess A Class NVR Storage Appliance Promise Technology (clu) AnAgIng tHe nclosure Enclosure Management includes the following functions: • “Viewing the Enclosures Summary (CLU)” on page 40 • “Viewing Enclosure Information (CLU)” on page 41 • “Making Enclosure Settings (CLU)” on page 41 •...
Page 52: Iewing E Nclosure I Nformation
Vess A3340 Product Manual Managing with CLU Viewing Enclosure Information (CLU) To view enclosure information: 1. Main Menu >> Subsystem Management >> Enclosure Management 2. Highlight the enclosure you want and press Enter . You can monitor power supplies, cooling units, enclosure temperatures and voltages.
Page 53: Iewing P Ower S Upply S Tatus
Vess A Class NVR Storage Appliance Promise Technology Viewing Power Supply Status (CLU) To view the status of the power supplies: 1. Main Menu >> Subsystem Management >> Enclosure Management 2. Highlight the enclosure you want and press Enter .
Page 54: S Ensor S Tatus (Clu)
Vess A3340 Product Manual Managing with CLU Viewing Temperature Sensor Status (CLU) To display the status of the temperature sensors: Main Menu >> Subsystem Management >> Enclosure Management This is a read-only menu. If any temperature exceeds the Healthy Threshold value, there is an overheat condition in the enclosure.
Page 55: Nclosure (Clu)
Vess A Class NVR Storage Appliance Promise Technology Locating an Enclosure (CLU) This feature helps you identify the physical Vess A-Series enclosure you are working with through the CLU. 1. Main Menu >> Subsystem Management >> Enclosure Management and press Enter .
Page 56: Hysical D Rive M Anagement (Clu)
Vess A3340 Product Manual Managing with CLU (clu) HysIcAl rIVe AnAgeMent Physical Drive Management includes the following functions: • “Viewing a List of Physical Drives (CLU)” on page 45 • “Making Global Physical Drive Settings (CLU)” on page 46 •...
Page 57: M Aking G Lobal P Hysical D Rive S Ettings
Vess A Class NVR Storage Appliance Promise Technology Making Global Physical Drive Settings (CLU) All physical drive settings are made globally, except for setting an alias, which applies to individual drives. To make global physical drive settings: 1. Main Menu >> Physical Drive Management >> Global Physical Drives Settings 2.
Page 58: Iewing P Hysical D Rive I Nformation
Vess A3340 Product Manual Managing with CLU Viewing Physical Drive Information (CLU) To view information about a physical drive: 1. Main Menu >> Physical Drive Management 2. Highlight the physical drive you want and press Enter . Basic information displays.
Page 59: Iewing P Hysical D Rive S Tatistics
Vess A Class NVR Storage Appliance Promise Technology Viewing Physical Drive Statistics (CLU) To view the statistics for the selected physical drive: 1. Main Menu >> Physical Drive Management 2. Highlight the physical drive you want and press Enter .
Page 60: L Ocating A P Hysical D Rive
2. Highlight the physical drive you want and press Enter . 3. Highlight Locate Physical Drive and press Enter . The drive carrier status LED flashes for one minute. See the illustration below. LED indicators on front of Vess A3340 HDD Status...
Page 61: M Anaging D Isk A Rrays (Clu)
Vess A Class NVR Storage Appliance Promise Technology (clu) AnAgIng rrAys Disk Array Management includes the following functions: • “Viewing a List of Disk Arrays (CLU)” on page 51 • “Creating a Disk Array (CLU)” on page 51 • “Making Disk Array Settings (CLU)” on page 57 •...
Page 62: Iewing A L Ist Of D Isk A Rrays
Vess A3340 Product Manual Managing with CLU Viewing a List of Disk Arrays (CLU) To view a list of disk arrays: Main Menu >> Disk Array Management The list of disk arrays displays. Creating a Disk Array (CLU) The CLU provides three methods of creating a disk array: Automatic –...
Page 63: D Isk A Rray – A Utomatic (Clu)
Vess A Class NVR Storage Appliance Promise Technology Creating a Disk Array – Automatic (CLU) To create a disk array using the Automatic feature: 1. Main Menu >> Disk Array Management >> Create New Array >> Configuration Method 2. Press the spacebar to toggle to Automatic .
Page 64: C Reating A D Isk A Rray - E Xpress
Vess A3340 Product Manual Managing with CLU Creating a Disk Array – Express (CLU) To create a disk array using the Express feature: 1. Main Menu >> Disk Array Management >> Create New Array >> Configuration Method and press the spacebar to toggle to Express .
Page 65: C Reating A D Isk A Rray - A Dvanced
Vess A Class NVR Storage Appliance Promise Technology You return to the Disk Arrays Summary screen. To create a disk array with different characteristics, highlight Create New Array and press Enter . Repeat the steps above specifying different parameters. Or choose the Advanced option.
Page 66 Vess A3340 Product Manual Managing with CLU Step 3 – Logical Drive Creation 1. If you want to specify an alias to the logical drive, highlight Alias and type a name. Maximum of 32 characters (letters, numbers, spaces and underscores).
Page 67 Vess A Class NVR Storage Appliance Promise Technology Deleting a Disk Array (CLU) Caution When you delete a disk array, you delete all the logical drives and the data they contain. Back up all important data before deleting a disk array.
Page 68: M Aking D Isk A Rray S Ettings
Vess A3340 Product Manual Managing with CLU Making Disk Array Settings (CLU) To make disk array settings: 1. Main Menu >> Disk Array Management The list of disk arrays appears. 2. Highlight the disk array you want and press the Enter .
Page 69: Iewing D Isk A Rray I Nformation
Vess A Class NVR Storage Appliance Promise Technology Viewing Disk Array Information (CLU) 1. Main Menu >> Disk Array Management 2. Highlight the disk array you want and press Enter . The information and settings screen appears. 3. Highlight any of the following and press Enter to view a list of: •...
Page 70: R Ebuilding A D Isk A Rray (Clu)
Vess A3340 Product Manual Managing with CLU Rebuilding a Disk Array (CLU) Before you can rebuild, you must have a replacement or target physical drive of adequate capacity for your disk array. To rebuild a disk array: 1. Main Menu >> Disk Array Management 2.
Page 71: On A Disk Array (Clu)
Vess A Class NVR Storage Appliance Promise Technology Running PDM on a Disk Array (CLU) Predictive Data Migration (PDM) migrates data from the suspect physical drive to a spare drive before the physical drive fails. Before you can run PDM, you must have a replacement or target physical drive of adequate capacity for your disk array.
Page 72: Ransition On A D Isk A Rray (Clu)
Vess A3340 Product Manual Managing with CLU Running Transition on a Disk Array (CLU) Transition is the process of replacing a revertible spare drive that is currently part of a disk array with an unconfigured physical drive or a non-revertible spare drive.
Page 73: M Anaging S Pare D Rives (Clu)
Vess A Class NVR Storage Appliance Promise Technology (clu) AnAgIng pAre rIVes Spare Drive Management includes the following functions: • “Viewing a list of Spare Drives (CLU)” on page 62 • “Creating a Spare Drive (CLU)” on page 63 •...
Page 74 Vess A3340 Product Manual Managing with CLU Creating a Spare Drive (CLU) Only unconfigured physical drives can be used to make spares. Check your available drives under Physical Drive Management. See “Physical Drive Management (CLU)” on page 45. 1. Main Menu >> Spare Drive Management >> Create New Spare Drive A default physical drive is shown with possible alternative choices.
Page 75: D Rive S Ettings (Clu)
Vess A Class NVR Storage Appliance Promise Technology Making Spare Drive Settings (CLU) To change spare drive settings: 1. Main Menu >> Spare Drive Management A list of the current spare drives appears, including the following parameters: 2. Highlight the spare drive you want to change and press Enter .
Page 76 Vess A3340 Product Manual Managing with CLU Deleting a Spare Drive (CLU) Caution If the spare drive you delete is the only spare, the controller does not rebuild a critical array until you provide a new spare drive. To delete a spare drive: 1.
Page 77: Ogical D Rives (Clu)
Vess A Class NVR Storage Appliance Promise Technology (clu) AnAgIng ogIcAl rIVes Logical drive management includes: • “Creating a Logical Drive (CLU)” on page 66 • “Deleting a Logical Drive (CLU)” on page 68 • “Viewing the Logical Drive Check Table (CLU)” on page 70 •...
Page 78 Vess A3340 Product Manual Managing with CLU Highlight the following parameters and press the spacebar to toggle though the available choices: • Stripe size – Press the spacebar to choose: 64 KB, 128 KB, 256 KB, 512 KB, or 1 MB.
Page 79: D Rive (Clu)
Vess A Class NVR Storage Appliance Promise Technology Deleting a Logical Drive (CLU) Caution When you delete a logical drive, you delete all the data it contains. Back up all important data before deleting a logical drive. To delete a logical drive from a disk array: 1.
Page 80: D Rive I Nformation (Clu)
Vess A3340 Product Manual Managing with CLU Viewing Logical Drive Information (CLU) To view logical drive information: 1. Main Menu >> Logical Drive Management 2. Highlight the logical drive you want and press Enter . The information and settings screen appears.
Page 81: Drive Check Table (Clu)
Vess A Class NVR Storage Appliance Promise Technology Viewing the Logical Drive Check Table (CLU) To view logical drive information: 1. Main Menu >> Logical Drive Management 2. Highlight the logical drive you want and press Enter . 3. Highlight Check Table and press Enter .
Page 82: D Rive (Clu)
Vess A3340 Product Manual Managing with CLU Initializing a Logical Drive (CLU) This function sets all data bits in the logical drive to zero. Warning When you initialize a logical drive, all the data on the logical drive is lost. Backup any important data before you initialize a logical drive.
Page 83: C Heck (Clu)
Vess A Class NVR Storage Appliance Promise Technology Running Redundancy Check (CLU) Redundancy Check is a maintenance procedure for logical drives in fault-tolerant disk arrays that ensures all the data matches exactly. To run Redundancy Check: 1. Main Menu >> Logical Drive Management 2.
Page 84: B Ackground A Ctivities (Clu)
Vess A3340 Product Manual Managing with CLU (clu) AnAgIng Ackground ctIVIty Background activity refers to any of several functions that take place in the background while normal operation of the Vess A-Series continues. Background activities work in conjunction with disk arrays and logical drives. See “Managing Disk Arrays (CLU)”...
Page 85: A Ctivity S Ettings (Clu)
Vess A Class NVR Storage Appliance Promise Technology Making Background Activity Settings (CLU) 1. Main Menu >> Background Activities >> Background Activity Settings 2. Highlight following and press the spacebar to toggle between Enabled and Disabled . • Media Patrol – Checks the magnetic media on physical drives •...
Page 86 Vess A3340 Product Manual Managing with CLU (clu) orkIng wItH tHe Vent Iewer Working with the Event Viewer includes the following functions: • “Clearing Runtime Events (CLU)” on page 76 • “Clearing NVRAM Events (CLU)” on page 77 The Event Viewer displays log of subsystem events. Events are classified as: Runtime Events –...
Page 87: E Vents (Clu)
Vess A Class NVR Storage Appliance Promise Technology Viewing Runtime Events (CLU) To display Runtime Events: 1. Main Menu >> Event Viewer The log of Runtime Events appears. Events are added to the top of the list. Each item includes: • Sequence number –...
Page 88: Vents (Clu)
Vess A3340 Product Manual Managing with CLU Viewing NVRAM Events (CLU) This screen displays a list of and information about the most important events over multiple subsystem startups. To display NVRAM events: 1. Main Menu >> Event Viewer >> NVRAM Events The log of NVRAM Events appears.
Page 89: Nformation (Clu)
Vess A Class NVR Storage Appliance Promise Technology (clu) AnAgIng sers User Management includes the following functions: • “Viewing User Information (CLU)” on page 78 • “Creating a User (CLU)” on page 79 • “Changing User Settings (CLU)” on page 80 •...
Page 90 Vess A3340 Product Manual Managing with CLU Creating a User (CLU) To create a new user account: 1. Main Menu >> Additional Info and Management >> User Management >> Create New User 2. Highlight each field and type in the appropriate information: •...
Page 91: S Ettings (Clu)
Vess A Class NVR Storage Appliance Promise Technology User Privileges Level Meaning Allows the user to see all status and settings but not to make any View changes Allows the user to perform maintenance tasks including Rebuilding, PDM, Maintenance Media Patrol, and Redundancy Check...
Page 92: P Assword (Clu)
Vess A3340 Product Manual Managing with CLU Important If a user is logged-in when his account is disabled, the user is immediately logged-out. Changing User Password (CLU) The Administrator or a Super User can change other users’ passwords. To change a password: 1.
Page 93 Vess A Class NVR Storage Appliance Promise Technology Deleting a User (CLU) The Administrator or a Super User can delete other users. You cannot delete the account you used to log in. There must always be one Super User account.
Page 94: Anagement (Clu)
Vess A3340 Product Manual Managing with CLU (clu) oftwAre AnAgeMent Software Management includes the following functions: • “Email Settings (CLU)” on page 83 • “Web Server Settings (CLU)” on page 84 Email Settings (CLU) By default, Email service is set to Automatic and its normal status is Started.
Page 95: Ettings (Clu)
Vess A Class NVR Storage Appliance Promise Technology Web Server Settings (CLU) By default, Web Server service is set to Automatic and its normal status is Started. To make Web Server service settings: 1. Main Menu >> Additional Info and Management >> Software Management >>...
Page 96 Vess A3340 Product Manual Managing with CLU SNMP Settings (CLU) By default, Simple Network Management Protocol (SNMP) service is set to Automatic and its normal status is Started. To make SNMP service settings: 1. Main Menu >> Additional Info and Management >> Software Management >> SNMP >>...
Page 97: Rap S Inks (Clu)
Vess A Class NVR Storage Appliance Promise Technology Managing SNMP Trap Sinks (CLU) Viewing a List of Trap Sinks To create a trap sink: 1. Main Menu >> Additional Info and Management >> Software Management >> SNMP >> Trap Sinks A list of the current trap sinks appears.
Page 98 Vess A3340 Product Manual Managing with CLU Deleting a Trap Sink To delete a trap sink: 1. Main Menu >> Additional Info and Management >> Software Management >> SNMP >> Trap Sinks (clu) leArIng tAtIstIcs This function clears the statistical counts for the RAID controller, iSCSI ports, physical drives, and logical drives.
Page 99 Vess A Class NVR Storage Appliance Promise Technology (clu) estorIng Actory efAults This function restores the factory default settings to the firmware and software items you select. Caution Restoring default settings can disrupt your Vess A-Series functions. Use this feature only when necessary 1.
Page 100: S Ettings
Vess A3340 Product Manual Managing with CLU uzzer Making Buzzer Settings The buzzer sounds to inform you that the Vess A-Series needs attention. To make buzzer settings: 1. Main Menu >> Buzzer A list of Controllers appears with the current buzzer setting and status.
Page 101 Vess A Class NVR Storage Appliance Promise Technology pAM pro AnAgIng wItH This chapter describes using WebPAM PROe to monitor and manage your RAID system. Pam Pro oggIng Into You can log into WebPAM PROe in either of two ways: •...
Page 102: Managing With Webpam Proe
Vess A3340 Product Manual Managing with WebPAM PROe oggIng In oVer the etwork Important For Vess A-Series running Windows OS, it is necessary to disable the Windows Firewall in order to allow access to WebPAM PROe through the network interface. If the Firewall is running, no management access is permitted from the network.
Page 103 Vess A Class NVR Storage Appliance Promise Technology Secure Connection • WebPAM PROe uses a secure HTTP connection ...https:// • Enter the Subsystem IP address ....192.168.0.1 •...
Page 104: Ogin S Creen
Vess A3340 Product Manual Managing with WebPAM PROe ogIn creen When the opening screen appears: 1. Type administrator in the User Name field. 2. Type password in the Password field. 3. Click the Login button. The User Name and Password are case sensitive. See Figure 1.
Page 105: Q Uick L Inks Menu
Vess A Class NVR Storage Appliance Promise Technology uIck InkS menu The Quick Links menu is the administrator’s Home page for WebPAM PROe. Here you will find links to menus to view setting and manage logical drives, physical drives, and disk arrays. Also links to view network settings and event logs, as well as the background activities management menu.
Page 106: Sing The W Eb Pam Pro E I Nterface
Vess A3340 Product Manual Managing with WebPAM PROe Pam Pro SIng tHe nterFace WebPAM PROe is browser-based RAID management software with a graphic user interface. Basic user interface components and functions include: WebPAM PROe interface - Subsystem home page There are four major parts to the WebPAM PROe interface: •...
Page 107: U Sing The H Eader
Vess A Class NVR Storage Appliance Promise Technology sIng the eaDer The Header contains the following items: Language – Choose a display language View – To view the Event Frame, Logout – To logout sIng Tree View enables you to navigate around all components of the Vess enclosure, software management, RAID controller, enclosure, physical drives, disk arrays, logical drives, and spare drives.
Page 108: U Sing M Anagement V Iew
Vess A3340 Product Manual Managing with WebPAM PROe sIng anageMent Management View displays information and settings menus according to the item you choose in Tree View. It presents the user interface for the Vess enclosure, including creation, maintenance, deletion, and monitoring of disk arrays and logical drives.
Page 109: Iewing The E Vent F Rame
Vess A Class NVR Storage Appliance Promise Technology IewIng the Vent raMe To view the Event Frame, click Show Event Frame in the Header. To hide the Event Frame, click Hide Event Frame in the Header. In the event frame, events are listed and sorted by: •...
Page 110: Ogging Out Of W Eb Pam Pro E
Vess A3340 Product Manual Managing with WebPAM PROe paM pro oggIng out of There are two ways to log out of WebPAM PROe: • Close your browser window • Click Logout in the WebPAM PROe Header Clicking Logout brings you back to the Login Screen. After logging out, you must enter your user name and...
Page 111: Ubsystem M Anagement
Vess A Class NVR Storage Appliance Promise Technology ubsysteM AnAgeMent The menus listed under Subsystems are all the menus used for device management. Click on the Subsystems icon to view read-only information for the Vess including the management IP address, Alias, Model and WWN.
Page 112: Iew C Urrent B Ackground A Ctivities
Vess A3340 Product Manual Managing with WebPAM PROe Ackground ctIVItIes Background activities perform a variety of preventive and remedial functions on your physical drives, disk arrays, logical drives, and other components. You can run a background activity immediately or schedule it to run at a later time.
Page 113: M Anage B Ackground A Ctivities S Ettings
Vess A Class NVR Storage Appliance Promise Technology anage ackground ctIvItIeS ettIngS The parameters listed in the Background Activities menu are configured in the Background Activities Settings menu. To change Background Activities settings 1. Click the Subsystem icon of the subsystem on which you want to view Background Activities.
Page 114: R Ebuild S Ettings
Vess A3340 Product Manual Managing with WebPAM PROe ebuIlD ettIngs To change Rebuild setting the in Background Activities Settings menu: 1. Use the Rebuild Rate drop-down menu to choose a rate: • Low – Fewer system resources to the Rebuild, more to data read/write operations.
Page 115: Ogical D Rive I Nitialization
Vess A Class NVR Storage Appliance Promise Technology Background Synchronization Rate 1. To change Background Synchronization Rate setting the in Background Activities Settings menu: Click the Synchronization Rate drop-down menu and choose a rate: • Low – Fewer system resources to Synchronization, more to data read/write operations.
Page 116: R Edundancy C Heck
Vess A3340 Product Manual Managing with WebPAM PROe eDunDancy heck Redundancy Check is a routine maintenance procedure for fault-tolerant disk arrays (those with redundancy) that ensures all the data matches exactly. Redundancy Check can also correct inconsistencies. Note You can use the scheduler to set up a Redundancy Check Schedule.
Page 117: Pdm
Vess A Class NVR Storage Appliance Promise Technology Predictive Data Migration (PDM) is the migration of data from the suspect physical drive to a spare drive, similar to rebuilding a logical drive. But unlike Rebuilding, PDM constantly monitors your physical drives and automatically copies your data to a spare drive before the physical drive fails and your logical drive goes Critical.
Page 118: M Edia P Atrol
Vess A3340 Product Manual Managing with WebPAM PROe edIa atrol Media Patrol is a routine maintenance procedure that checks the magnetic media on each disk drive. Media Patrol checks are enabled by default on all disk arrays and spare drives. Media Patrol is concerned with the media itself, not the data recorded on the media.
Page 119: M Anaging A Ctivity S Chedules
Vess A Class NVR Storage Appliance Promise Technology AnAgIng ctIVIty cHedules Schedules for Media Patrol, Redundancy Check and Spare Drive Check can be created to run during off peak times. DD or Delete an actIVIty scheDule To add, enable or delete an activity schedule, click on the Subsystem in Tree View, then click on the Scheduler menu expander to the right of the Scheduler tab.
Page 120: Vent L Ogs
Vess A3340 Product Manual Managing with WebPAM PROe Vent Event logs are useful for troubleshooting, tracking functions and monitoring subsystems. To view, save or clear subsystem event logs, click on the subsystem in Tree View, then click on the Event menu expander. Choose to display Runtime Events or NVRAM Events.
Page 121: A Dministrative T Ools
Vess A Class NVR Storage Appliance Promise Technology dMInIstrAtIVe ools Click the + symbol of the Administrative Tools icon reveal subsystem administrative tools menu links for User Management, View Network Settings, Performance Monitoring and Software Management. The Administrative Tools menu lists text hyperlinks to these same menus, plus links to menus to Restore Factory Default settings, Clear Statistics and Save System Service Report.
Page 122: U Ser M Anagement
Vess A3340 Product Manual Managing with WebPAM PROe AnAgeMent User Management deals with user accounts. IewIng nFormatIon The view a list of users, their status, access privileges, display name, and email address: 1. Click the Administrative Tools icon. 2. Click the User Management icon.
Page 123: M Aking Y Our O Wn U Ser S Ettings
Vess A Class NVR Storage Appliance Promise Technology akIng ettIngs To change your own user settings: 1. Log into WebPAM PROe under your own user name. 2. Click the Administrative Tools icon. 3. Click the User Management icon. 4. Click the Settings tab in Management View.
Page 124: C Reating A U Ser
Vess A3340 Product Manual Managing with WebPAM PROe reatIng a To create a user: 1. Log into WebPAM PROe as the Administrator or a Super User. 2. Click the Administrative Tools icon. 3. Click the User Management icon. 4. Click the Create tab in Management View.
Page 125: Ist Of U Ser P Rivileges
Vess A Class NVR Storage Appliance Promise Technology Ist of rIVIleges • View – Allows the user to see all status and settings but not to make any changes • Maintenance – Allows the user to perform maintenance tasks including •...
Page 126: Iew N Etwork S Ettings
Vess A3340 Product Manual Managing with WebPAM PROe etwork ettIngS To view network settings for the Ethernet ports, including the port used for access to WebPAM PROe, click on the View Network Settings icon under Administrative Tools. Information listed for each port includes: •...
Page 127: Mporting A C Onfiguration S Cript
Vess A Class NVR Storage Appliance Promise Technology MportIng a onfIguratIon crIpt You can write a CLI configuration script to automatically configure your Vess subsystem. The script must be a plain, non-encrypted text file. From there, you can import the script from the Host PC and perform the configuration automatically.
Page 128: E Xporting A C Onfiguration S Cript
Vess A3340 Product Manual Managing with WebPAM PROe xportIng a onfIguratIon crIpt You can save the configuration from one Vess subsystem, export it, and then import it to automatically configure your other Vess subsystems. To export a configuration script: 1. Click the Administrative Tools icon.
Page 129: Aving A S Ervice R Eport
Vess A Class NVR Storage Appliance Promise Technology aVIng a erVIce eport A Service Report is a detailed report covering the configuration and status of all components in your RAID system. A support technician or field engineer might request a service report for the purpose of diagnosis and troubleshooting.
Page 130 Vess A3340 Product Manual Managing with WebPAM PROe The Service Report includes the following topics: • About – Report utility • Network Info – Virtual port • BBM Info – Bad Block Manager • Phydriv Info – Basic physical drive information •...
Page 131: E Mail S Ervice
Vess A Class NVR Storage Appliance Promise Technology maIl ervIce Email service enables the RAID subsystem to send you Email messages about events and status changes. By default, Email service is set to Automatic. MaIl erVIce To stop the Email service: 1.
Page 132: Mail S Ettings
Vess A3340 Product Manual Managing with WebPAM PROe MaIl ettIngs To change Email service settings: 1. Click the Administrative Tools icon. 2. Click the Software Management icon. 3. Click on Email in the Service List of the Service Management menu.
Page 133: P Erformance M Onitoring
Vess A Class NVR Storage Appliance Promise Technology erFormance onItorIng The Performance Monitor displays real-time performance statistics for logical drives and physical drives. The vertical scale adjusts dynamically to accommodate the statistical data. Because it reports performance in real-time, to see data in the monitor, there must be I/O data activity taking place between the subsystem and the Host.
Page 134 Vess A3340 Product Manual Managing with WebPAM PROe 6. Under Physical Drive, choose the metric you want to see from the Measurement drop-down menu. Information Read/Write • Bandwidth in MB/s • Read bandwidth • Maximum latency in ms • Write bandwidth •...
Page 135: Ontrollers
Vess A Class NVR Storage Appliance Promise Technology ontrollers Click on a specific controller in Tree view to display information or statistics for a controller. Or to change controller settings. See the following sections: • “View Controller Information” • “Viewing Controller Statistics”...
Page 136 Vess A3340 Product Manual Managing with WebPAM PROe Controller information includes: • Cache Usage • Install Package Version • Dirty Cache Usage • Install Package Build Date • Part Number • Serial Number • Hardware Revision • 1. Click the Advanced Information menu expander to view advanced information.
Page 137 Vess A Class NVR Storage Appliance Promise Technology IewIng ontroller tatIStIcS To view controller statistics: 1. Click the Controllers icon. 2. Click the specific Controller icon of the controller for which you want to view statistics. 3. At the top of the Information display menu, between the Information and Settings tabs, click on the menu expander to reveal the Statistics link.
Page 138 Vess A3340 Product Manual Managing with WebPAM PROe ontroller ettIngS To make controller settings: 1. Click the Controllers icon. 2. Click the specific Controller icon of the controller you want to manage. 3. Click the Settings tab. 4. Make settings changes as required: •...
Page 139: Ocate An Enclosure
Vess A Class NVR Storage Appliance Promise Technology nclosures The Enclosure menus are used to provide information for and monitor the status about the various components of the enclosure unit. Click on a specific enclosure in Tree view or in the Enclosures list to display information or settings menus for an enclosure.
Page 140: E Nclosure Temperature Sensor Settings
Vess A3340 Product Manual Managing with WebPAM PROe Enclosure Information display ncloSure temPerature SenSor SettIngS The temperature threshold settings are used to send event notices when the internal temperature reaches a high level. To set enclosure temperature thresholds, click on the enclosure in Tree View, then click on the Settings tab to view the Enclosure Settings menu.
Page 141: Hysical D Rives
Vess A Class NVR Storage Appliance Promise Technology HysIcAl rIVes The Physical Drives menus are used to view information and statistics about physical hard drives installed in the enclosure and to set Global Settings for hard drives. To see the Physical Drives List, expand the individual Enclosure icon in Tree View to see the Physical Drives icon for the enclosure.
Page 142 Vess A3340 Product Manual Managing with WebPAM PROe The information listed for individual physical drives includes: Physical Drive Information • Physical Drive ID • Configuration Status • Location [Enclosure # Slot #] • Model • Alias • Drive Interface •...
Page 143: D Isk A Rrays And L Ogical D Rives
Vess A Class NVR Storage Appliance Promise Technology rrAys And ogIcAl rIVes Disk arrays and logical drives are created and managed using the Disk Arrays menu. Use the Array Configuration menu to view the Disk Array List, and to create and delete disk arrays on the enclosure. Expand the Disk Arrays icon in Tree View to view menu links for existing arrays.
Page 144 Vess A3340 Product Manual Managing with WebPAM PROe Information in the Disk Array menu includes: • Disk Array ID [#] • Media Patrol [Enabled/Disabled] • Alias • [Enabled/Disabled] • Operational Status (see below) • Power Management [Enabled/Disabled] • Total Physical Capacity •...
Page 145: Ogical Drive Management
Vess A Class NVR Storage Appliance Promise Technology ogIcal drIve management Logical drives are made from disk arrays. In the Tree, you can see a graphic representation of the logical drives that belong to each array. The Logical Drive List can be accessed in Tree View by expanding the under Disk Arrays and clicking on the Logical Drives icon for any existing disk array, or simply click on the Logical Drive Summary icon for the Subsystem.
Page 146: S Pare D Rives
Vess A3340 Product Manual Managing with WebPAM PROe pAre rIVes When a physical drive in a disk array fails and a spare drive of the same type and adequate capacity is available, the disk array will begin to rebuild automatically using the spare drive.
Page 147: Ogical D Rive S Ummary
Vess A Class NVR Storage Appliance Promise Technology ogIcAl rIVe uMMAry The Logical Drive Summary displays a list of all logical drives in the Subsystem. This list does not arrange the logical drives under the disk array to which they belong nor under the enclosure in which they are located. The...
Page 148 Vess A3340 Product Manual Managing with CLI AnAgIng wItH tHe • Opening the CLI on Windows (below) • Table of Supported Commands • Notes and Conventions • List of Supported Commands The Command Line Interface (CLI) provides rapid setup of disk arrays and logical drives.
Page 149 Vess A Class NVR Storage Appliance Promise Technology Able of upported oMMAnds Command Action about View utility information. View or edit array information. Create, edit, or delete logical drives in an existing array. array To physically locate an array in an enclosure.
Page 150 Vess A3340 Product Manual Managing with CLI able of upporteD oMManDs ontInueD Command Action View media patrol status and progress. Start, stop, pause, or resume media patrol. View or edit ethernet network information and settings. password Modify a user’s password.
Page 151 Vess A Class NVR Storage Appliance Promise Technology otes And onVentIons Commands and options are NOT case sensitive. Not all extended keys are supported. However, you can use the backspace and the left and right arrow keys for command line editing. In addition, the up and down arrow keys allow scrolling through the command history buffer.
Page 152 Vess A3340 Product Manual Managing with CLI about Usage about Summary Displays utility information. array Usage array [-a <action>] [-d <DaId>] [-c <array count>] [-v] array -a add [-s “<list of array params>”] [-d <DaId>] -p <PdId list> [-c <Ld count>] [-l “<list of Ld params>”] array -a mod -d <DaId>...
Page 153 Vess A Class NVR Storage Appliance Promise Technology Options -a <action> Specifies the action to perform. list (Default) Displays a summary of all arrays, a specified number of arrays, or a specific array. Adds/creates an array. This action might also create logical drives at the same time.
Page 154 Vess A3340 Product Manual Managing with CLI -p <PD ID list> Specifies physical drives to be used in an array, with -a add option. PD IDs are specified individually or separated by comma. Sequential group of physical drives are specified by placing a ~ between numbers such as 1~6.
Page 155 Vess A Class NVR Storage Appliance Promise Technology Capacity= Specifies logical drive capacity. Can be specified in megabytes (mb), gigabytes (gb) or terabytes (tb), up to 2 decimal places. If not specified, all available capacity is used for this logical drive.
Page 156 Vess A3340 Product Manual Managing with CLI -t <condition type> Specifies the type of incomplete condition to accept. If not specified, it will accept the current incomplete condition by default. missingdrive The condition of missing drive in the array. -v Verbose mode. Displays all array properties, requires -a list option.
Page 157 Vess A Class NVR Storage Appliance Promise Technology Usage bbm [-a <action>] [-p <PdId>] bbm -a clear -p <PdId> Summary The bbm command displays and clears the Bad Block Map (BBM) for all configured SATA drives. Options -a <action> Specifies the action to perform.
Page 158 Vess A3340 Product Manual Managing with CLI Usage bga [-a <action>] bga -a mod -s “<list of settings>” Summary The bga command displays all current background activities and makes settings each background activity. Options -a <action> Specifies the action to perform.
Page 159 Vess A Class NVR Storage Appliance Promise Technology When a non-revertible spare has been inserted or created, and is applicable to the array. This option affects all arrays on the subsystem. enable disable mediapatrol= Verifies the media of the array and/or spares to find bad blocks on physical disks before you use that block.
Page 160 Vess A3340 Product Manual Managing with CLI pdmrate= PDM rate determines the rate at which PDM will run. (low=25, medium=50, high=75) medium high transitionrate= Transition rate determines the rate at which transition will run. (low=25, medium=50, high=75) medium high syncrate= Synchronization rate determines the rate at which synchronization will run.
Page 161 Vess A Class NVR Storage Appliance Promise Technology Examples bga -a mod -s “autorebuild=enable,rebuildrate=high,syncrate=low” buzz Usage buzz [-a <action>] buzz -a list buzz -a enable buzz -a disable buzz -a on buzz -a off Summary The buzz command displays the status of the buzzer, and enables, disables, turns on or turns off the buzzer.
Page 162 Vess A3340 Product Manual Managing with CLI checktable Usage checktable [-t <tableType>] -l <LdId> Summary The checktable command displays the error check tables of a logical drive. Options -t <tableType> Specifies which error table to display. The default displays all tables.
Page 163 Vess A Class NVR Storage Appliance Promise Technology config Usage config -a auto config -a expr [-r y|n] [-c y|n] [-p y|n] [-m y|n] [-s y|n] [-t <AppType>] [-l <NumLd>] Summary The config command has two options: Automatic and Express.
Page 164 Vess A3340 Product Manual Managing with CLI -p <y|n> Selects the performance option. -c <y|n> Selects the capacity option. -s <y|n> Includes a spare drive in the array. Note: Requires 5 or more unconfigured physical drives. -t <AppType> Specifies the intended application for this array.
Page 165 Vess A Class NVR Storage Appliance Promise Technology Summary The ctrl command displays controller information and changes controller settings. Options -a <action> Specifies the action to perform. list (Default) Lists controller information. Changes controller settings. clear Clears controller conditions. -i <ctrl ID>...
Page 166 Vess A3340 Product Manual Managing with CLI 10GBTruncate Truncates the drive to the nearest 10-billion byte boundary. GrpRounding Truncates the drive using an intelligent algorithm. Allows the maximum amount of usable space. TableRounding Truncates the drive using a pre-defined coercion table.
Page 167 Vess A Class NVR Storage Appliance Promise Technology disable The write policy of the writeback logical drives are not changed irrespective of the availability of BBU or UPS. hostcacheflushing= Subsystems only. To enable or disable host cache flushing. For high availability products only.
Page 168 Vess A3340 Product Manual Managing with CLI enclosure Usage enclosure [-a <action>] -v enclosure -a mod [-e <encl id>] -s <list of settings> enclosure -a locate [-e <encl id>] [-t <FRU type> -f <FRU id>] Summary The enclosure command provides status and information about the various components of the enclosure unit.
Page 169 Vess A Class NVR Storage Appliance Promise Technology event Usage event [-a <action>] [-l <location>] [-i <SeqNo>] [-c <event count>] [-v] event -a clear [-l <location>] Summary The event command displays and clears the RAM and NVRAM event logs. Options -a <action>...
Page 170 Vess A3340 Product Manual Managing with CLI Examples event event -v event -l nvram event -a clear -lnvram event -c 200 event -a list -i852 -c200 Options -a <action> Specifies the action to perform. list (Default) Displays information and status of the enclosure.
Page 171 Vess A Class NVR Storage Appliance Promise Technology export Usage export -t <fileType> [-s <tftpServer>] [-p <port>] -f <fileName> Summary The export command exports certain types of configuration files to a remote or local host. This command only affects subsystems.
Page 172 Vess A3340 Product Manual Managing with CLI factorydefaults Usage factorydefaults -a <action> -t <type> Summary The factorydefaults command restores factory default settings. Options -a <action> Specifies the action to perform. restore Restore the factory default settings. -t <type> Specifies the type of settings to restore.
Page 173 Vess A Class NVR Storage Appliance Promise Technology Following are individual Software settings, which only apply to Subsystems: bgascheduler Background activity scheduler settings. service Service startup type settings. webserver Web server settings. snmp SNMP settings. (Linux only) telnet Telnet settings. (Linux only) email Email settings.
Page 174 Vess A3340 Product Manual Managing with CLI import Usage import -t <file type> -s <TFTP server> -f <file name> -p <port num> -i Summary The import command is used to import files from a remoter TFTP host. Options -t <file type>...
Page 175 Vess A Class NVR Storage Appliance Promise Technology init Usage init [-a <action>] [-l <LdId>] init -a start -l <LdId> [-q <size>] [-p <pattern>] init -a stop -l <LdId> init -a pause -l <LdId> init -a resume -l <LdId> Summary The init command starts, stops, pauses, and resumes a logical drive initialization.
Page 176 Vess A3340 Product Manual Managing with CLI pause Pause an initialization. resume Resume an initialization. -l <LD ID> Specifies the logical drive to be initialized. -q <size> (1-1024) Specifies the amount of data in megabytes (MB) for a quick initialization.
Page 177 Vess A Class NVR Storage Appliance Promise Technology logdrv Usage logdrv [-a <action>] [-l <LdId>] [-c <Ld count>] [-v] logdrv -a locate -l <LdID> logdrv -a mod -l <LdId> -s “<list of ld settings>” Summary The logdrv command displays information about the logical drives and changes logical drive settings.
Page 178 Vess A3340 Product Manual Managing with CLI writeback Writes are cached. Note: Cannot be set if ReadPolicy is set to “nocache.” ReadPolicy= Specifies logical drive read policy. readahead Reads extra data to help reduce read times of sequential data. readcache Caches reads in the case the same request is made again.
Page 179 Vess A Class NVR Storage Appliance Promise Technology menu Usage menu Summary Use this to switch the user interface to CLU mode. Usage mp -a <action> Summary The mp command activates Media Patrol. Media Patrol searches the physical drives for media errors.
Page 180 Vess A3340 Product Manual Managing with CLI Usage net [-a <action>] [-p <PortId>] [-v] Summary Net is used to display the TCP/IP specific information for the Ethernet ports. Information such as IP addresses and subnetmask can be displayed. Options -a <action>...
Page 181 Vess A Class NVR Storage Appliance Promise Technology password Usage password -u <username> Summary The password command is used to modify a user password. Options -u <username> Examples password old password:****** new password:****** new password:****** Usage pdm [-a <action>] [-d <DaId>] [-s <SeqNo>] pdm -a start -d <DaId>...
Page 182 Vess A3340 Product Manual Managing with CLI During PDM, the data on the suspect drive is transferred to the replacement drive while the logical drive remains online. After PDM, the replacement drive becomes part of the disk array. The suspect drive become unconfigured and any PFA condition remains on it.
Page 183 Vess A Class NVR Storage Appliance Promise Technology phydrv Usage phydrv [-a <action>] [-p <PdId>] [-c <Pd count>] [-v] phydrv -a mod -p <PdId> -s “<list of settings>” phydrv -a locate -p <PdId> phydrv -a online -p <PdId> phydrv -a offline -p <PdId>...
Page 184 Vess A3340 Product Manual Managing with CLI clear Clears a drive’s condition. -p <PD ID> Specifies the physical drive ID. -c <count> Specifies number of drives when their ID numbers are sequential. -t <condition type> Specifies type of condition to clear. Requires the -a clear option.
Page 185 Vess A Class NVR Storage Appliance Promise Technology rlacache= Enables or disables read look ahead cache on the physical drive(s). enable disable cmdqueuing= Enables or disables command queuing on the physical drive(s). enable disable temppollint= (15-255 ) Drive temperature polling interval in seconds. If value is 0, polling is disabled.
Page 186 Vess A3340 Product Manual Managing with CLI Usage rc [-a <action>] [-l <LdId>] rc -a start -l <LdId> [-n] [-p] rc -a stop -l <LdId> rc -a pause -l <LdId> rc -a resume -l <LdId> Summary The rc command starts, stops, pauses and resumes a Redundancy Check and monitors the progress of a running Redundancy Check.
Page 187 Vess A Class NVR Storage Appliance Promise Technology Examples rc -a start -l3 -n -p rc -a start -l3 rc -a stop -l2 Usage rb [-a <action>] [-d <DaId>] [-s <SeqNo>] rb -a start -d <DaId> -s <SeqNo> -p <PdId>...
Page 188 Vess A3340 Product Manual Managing with CLI -p <PD ID> Specifies the ID of the replacement physical drive. The target drive of the Rebuild. Examples rb -a start -d0 -s2 -p10 rb -a stop -d0 -s2 Usage sc [-a <action>] [-i <SpareId>] sc -a start [-i <SpareId>]...
Page 189 Vess A Class NVR Storage Appliance Promise Technology spare Usage spare [-a <action>] spare -a list [-i <SpareId>] [-d <DaId>] [-v] spare -a add [-i <SpareId>] -p <PdId> [-t g|d] [-r y|n] [-d <DaId list>] [-s “<list of settings>”] spare -a mod -i <SpareId> [-t g|d] [-r y|n] [-d <DaId list>] [-s “<list of settings>”] spare -a del -i <SpareId>...
Page 190 Vess A3340 Product Manual Managing with CLI -i <Spare Id> Specifies the ID of the spare drive. -p <PD ID> Specifies the ID of the physical drive. Requires the -a add option to configure a drive as a spare. -d <DA ID or DA ID List>...
Page 191 Vess A Class NVR Storage Appliance Promise Technology Examples spare spare -a add -p 14 -t g -r y spare -a mod -i 1 -t d -d 0,1 -s “mediapatrol=disable” spare -a del -i 0 swmgt Usage swmgt [-a <action>] swmgt -a mod -n <component name>...
Page 192 Vess A3340 Product Manual Managing with CLI snmp SNMP -t <startup type> Specifies the startup type. automatic Component is automatically started when system boots. manual Component has to be manually started by issuing command. -s “<option>=<value>” Used to specify settings for this component. This is used when modifying (mod).
Page 193 Vess A Class NVR Storage Appliance Promise Technology readcommunity= Read community name. -p “<option>=<value>” Used to specify trap sinks for snmp. Note: Modified trap sinks will over-write existing trap sinks. trapsinkip= Trap sink IP address. For snmp only. trapfilter= Trap filter level. It implies the level and above. For snmp only.
Page 194 Vess A3340 Product Manual Managing with CLI stats Usage stats [-t <type>] [-i <devId>] [-c <Count>] stats -a clear Summary The stats command displays statistics of subsytem, controller, enclosure, physical drives, and logical drives; and resets the statistics count to zero.
Page 195 Vess A Class NVR Storage Appliance Promise Technology subsys Usage subsys [-a <action>] [-v] subsys -a mod -s “<list of settings>” subsys -a lock [-r] [-t <number of minutes>] subsys -a unlock [-f] subsys -a chklock Summary The subsys command displays and changes subsystem settings and locks the subsystem so that only you can make modifications.
Page 196 Vess A3340 Product Manual Managing with CLI -t <number of mins> Specifies the number minutes to lock the subsystem. Requires the -a lock option. Default is 30 minutes. -r Renews the lock timer. Requires the -a lock and -t <number of mins> options.
Page 197 Vess A Class NVR Storage Appliance Promise Technology sync Usage sync [-a <action>] [-l <LdId>] Summary The sync command monitors the progress of background synchronization. Background synchronization makes logical drive consistent. It starts automatically when a redundant logical drive is created. But unlike initialization, background synchronization allows read and write operations on the logical drive.
Page 198 Vess A3340 Product Manual Managing with CLI transit Usage transit [-a <action>] [-d <DaId>] [-s <SeqNo>] transit -a start -d <DaId> -s <SeqNo> -p <PdId> transit -a stop -d <DaId> -s <SeqNo> transit -a pause -d <DaId> -s <SeqNo> transit -a resume -d <DaId> -s <SeqNo>...
Page 199 Vess A Class NVR Storage Appliance Promise Technology stop Stops a transition. pause Pauses a transition. resume Resumes a paused transition. -d <DA ID> Specifies the id of disk array which contains the revertible spare drive. -s <sequence Num> Specifies the sequence number of the revertible spare drive in the array.
Page 200 Vess A3340 Product Manual Managing with CLI user Usage -a <action> -u <username> -p <privilege> -s “<option>=<value>” Summary The user command is used to list, modify, create and delete user accounts on the subsystem. Options -a <action> list (Default) Displays the current users.
Page 201 Vess A Class NVR Storage Appliance Promise Technology help Usage -a <action> -u <username> -p <privilege> -s “<option>=<value>” Summary The user command is used to list, modify, create and delete user accounts on the subsystem. Usage -a <action> -u <username> -p <privilege> -s “<option>=<value>”...
Page 202 Vess A3340 Product Manual Troubleshooting roublesHootIng This section focuses on how to address issues that might appear during the lifetime of the Vess A-Series enclosure. Common issues that customers might see include hard drive problems and how to know when there is a problem with a hard drive, and how to create and send a service report to technical support.
Page 203 The quickest way to check drive status if you are near the device is to simply look at the hard drive status LED indicators, then use the other LED indicators to help diagnose any problems that might exist. Vess A3340 front Drive status LEDs...
Page 204 RAID tatus Each drive slot on the Vess A3340 has a single corresponding HDD Status LED for, the LED display is located on the front panel. In addition to these, pay attention to the System Status and Global RAID LEDs to get an idea of what might be wrong with the affected hard drive.
Page 205 Vess A Class NVR Storage Appliance Promise Technology paM pro heck rIVe tatus In To see the Event Frame, click Show Event Frame in the Web PAM PROe Header and check the list under Device , any physical drive problems will be indicated in the right most column, the top rows of the event table list the installed physical drives.
Page 206 Vess A3340 Product Manual Troubleshooting View individual physical drive information Note In order that hard disk problems can be anticipated and dealt with smoothly, it is highly recommended to make sure that Media Patrol is enabled and running and Auto Rebuild is enabled if you are not using a spare drive.
Page 207 Vess A Class NVR Storage Appliance Promise Technology Enable PDM and Media Patrol • To enable Media Patrol, click on Background Activities in the Quick Links menu in the Home page, or, click on the Subsystem in Tree View then click on the Background Activities menu tab.
Page 208 Vess A3340 Product Manual Troubleshooting Start Media Patrol and Start PDM • To begin running Media Patrol manually, click on the menu expander to the right of the Background Activities tab and scroll down and select Start Media Patrol to see the Start Media Patrol menu. Then click on the Start button.
Page 209 Vess A Class NVR Storage Appliance Promise Technology eBuIldIng a rray When you rebuild a disk array, you are actually rebuilding the data on one physical drive. • When a physical drive in a disk array fails and a spare drive of adequate capacity is available, the disk array begins to rebuild automatically using the spare drive.
Page 210 Vess A3340 Product Manual Troubleshooting ow to eBuIld a rray When a physical drive is indicated to be degraded or in critical state, the array that contains that drive needs to be rebuilt. If you are not using Auto Rebuild (requires a Spare Drive), then you must rebuild the array manually after the affected drive has been replaced.
Page 211 Vess A Class NVR Storage Appliance Promise Technology Now determine the source and target for the rebuild. In the new menu, choose the Source Physical Drive and Target Physical Drive from the menus, and click on the Submit button. The progress of the rebuild is displayed in the Background Activities information display.
Page 212 Vess A3340 Product Manual Troubleshooting ow to AVe A erVIce eport A Service Report is a detailed report covering the configuration and status of all components in your RAID system. A support technician or field engineer might request a service report for the purpose of diagnosis and troubleshooting.
Page 213 Vess A Class NVR Storage Appliance Promise Technology Once you have the service report file, you can email it to a Promise Technical Support representative. The Service Report includes the following topics: • About – Report utility • Network Info – Virtual port •...
Page 214 Vess A3340 Product Manual Troubleshooting larm uzzer IS oundIng wHat doeS tHIS mean When you first power-up the Vess system beeps twice to show normal operation. The audible alarm sounds at other times to inform you that the system needs attention.
Page 215 Vess A Class NVR Storage Appliance Promise Technology ow to DIsable the alarM buzzer To disable the buzzer with Web PAM PROe, open WebPAM PROe, click on the enclosure in Tree View, then click on the Buzzer menu expander, scroll to Settings and click the Enable Buzzer option box to remove the check mark.
Page 216 Vess A3340 Product Manual Troubleshooting eInStallIng tHe PeratIng yStem In the unlikely event that your Vess A-Series system will not boot normally, you might need to reinstall the operating system. This can be done by first creating a boot image on a USB flash memory device, then loading the Windows from that image.
Page 217 Vess A Class NVR Storage Appliance Promise Technology eIntsall InDows Follow the instructions below to reinstall the Windows OS. You will need another computer running Windows to perform this procedure. 1. Download ImageWriter (see instructions on previous page). 2. Download latest Vess A-Series Windows image.
Page 218 Vess A3340 Product Manual Troubleshooting leD t roubleshootIng uIck uIDe (See illustrations on next page) Diagnosis Corrective Action 1. Voltage out of range 3. Check power supply Status LED on back of device. Replace PSU if 2. Controller LED is red.
Page 219 Vess A Class NVR Storage Appliance Promise Technology LED indicators on front of Vess A3340 Power Network Link/Act Global RAID HDD Status Recording System HDD Activity OPAS USB Status...
Page 220 Q: Can I use more than one VMS with the Vess A3340? A: Yes, you can choose any other video management software with the Vess A3340 as long as it functions compatible under WIN7 OS(64-bit). Q: What’s the standard warranty of Vess A3340? A: We provide the same standard three (3) years hardware warranty from the time of the delivery of the product to the original end user.
Page 221 Vess A Class NVR Storage Appliance Promise Technology ontActIng ecHnIcAl upport PROMISE Technical Support provides several support options for PROMISE users to access information and updates. We encourage you to use one of our electronic services, which provide product information updates for the most efficient service and support.
Page 222: United States
Vess A3340 Product Manual About this manual United States 580 Cottonwood Drive Milpitas, Ca 95035, USA Technical Support (E-Support): https://support.promise.com Web site: http://www.promise.com// Australia Technical Support (E-Support): https://support.promise.com Web site: http://www.promise.com// EMEA Netherlands Science Park Eindhoven 5228 5692 EG Son, The Netherlands Technical Support (E-Support): https://support.promise.com...
Page 223: United Kingdom
Vess A Class NVR Storage Appliance Promise Technology Sweden Technical Support (E-Support): https://support.promise.com Web site: http://www.promise.com// Switzerland ITF Technical Support (E-Support): https://support.promise.com Web site: http://www.promise.com// Norway ITF Technical Support (E-Support): https://support.promise.com Web site: http://www.promise.com// Belguim Technical Support (E-Support): https://support.promise.com Web site: http://www.promise.com// Luxembourg Technical Support (E-Support): https://support.promise.com...
Page 224 Vess A3340 Product Manual About this manual Korea Technical Support (E-Support): https://support.promise.com Web site: http://www.promise.com// Hong Kong Technical Support (E-Support): https://support.promise.com Web site: http://www.promise.com// Singapore Technical Support (E-Support): https://support.promise.com Web site: http://www.promise.com// Japan 3F, Mura Matsu Bldg, 3-8-5, Hongo Bunkyo-ku Tokyo 113-0033, Japan Technical Support (E-Support): https://support.promise.com...
Page 225: Limited Warranty
Vess A Class NVR Storage Appliance Promise Technology Limited Warranty PROMISE Technology, Inc. (“PROMISE”) warrants that this product, from the time of the delivery of the product to the original end user: a) all components for a period of three (3) years;...
Page 226: Disclaimer Of Other Warranties
Vess A3340 Product Manual About this manual Disclaimer of other warranties This warranty covers only parts and labor, and excludes coverage on software items as expressly set above. Except as expressly set forth above, PROMISE disclaims any warranties, expressed or implied, by statute or otherwise, regarding the product, including, without limitation, any warranties for fitness for any purpose, quality, merchantability, non-infringement, or otherwise.
Page 227: Your Responsibilities
RMA number on the label. The RMA number is essential for tracking your product and providing the proper service. Return ONLY the specific product covered by the warranty. Do not ship cables, manuals, CDs, etc. USA and PROMISE Technology, Inc. Canada: Customer Service Dept. Attn.: RMA # ______...
Page 228 Vess A3340 Product Manual About this manual You must follow the packaging guidelines for returning products: • Use the original shipping carton and packaging • Include a summary of the product’s problem(s) • Write an attention line on the box with the RMA number •...
Page 229 Vess A Class NVR Storage Appliance Promise Technology ppendIx rIVer nstAllAtIon And pdAte This appendix provides instructions for installing or updating the driver for the PROMISE RAID engine, as well as WebPAMPROe, the management GUI for the PROMISE Vess A-Series.
Page 230 USB flash drive. Operation Systems The instructions in this document apply to Vess A3340 units running the Windows 7 operating system. Download Driver Package Go to the PROMISE website and click on Products near the top of the page, select the Vess option, then choose Vess A-Series.
Page 231 Vess A Class NVR Storage Appliance Promise Technology pdAte nstAll tHe rIVer Follow these steps to complete the installation or update of the driver. If you have not yet downloaded the compressed files needed for updating the driver, see the previous page for download instructions.
Page 232 Vess A3340 Product Manual Driver Installation and Update 4. It is necessary to reboot the Vess A-Series during the update process. Click Yes to proceed with the update. 5. In the Setup Wizard menu, click on the Next button to proceed.
Page 233 Vess A Class NVR Storage Appliance Promise Technology 6. The driver update resumes, press the Install button to proceed. 7. In the Driver Installation Wizard menu, press the Next button...
Page 234 Vess A3340 Product Manual Driver Installation and Update 8. The Driver Installation Wizard menu informs you that the driver is now installed. Press the Finish button to continue. 9. The final Setup menu appears. Click on Finish. 10. A restart is required for the new driver to begin operating. Press the OK button to restart the...
Page 235 Vess A Class NVR Storage Appliance Promise Technology nInstAll rIVer If you need to uninstall the driver for the RAID engine or undo installation of the Update Package, follow these steps. 1. Open Programs and Features to uninstall the driver.
Page 236 Vess A3340 Product Manual Driver Installation and Update 3. Confirm that you want to uninstall the driver by clicking on the Yes button. 4. Click the OK button to continue. 5. Click the OK button to restart Windows. Upon restarting the driver and software have been...
Page 237 Vess A Class NVR Storage Appliance Promise Technology ow to cHeck drIVer VersIon To check if the Vess A-Series driver that is currently installed is up to date, you can check the RAID driver version or WebPAMPROebuild version with the CLI or WebPAMProE interfaces, or with the Windows device manager.
Page 238 Vess A3340 Product Manual Driver Installation and Update 2. The RAID driver Version is listed at the top of the Login menu. 3. To view additional version information, login and type ctrl –v. Note that the default User Name is administrator and the Password is password.
Page 239 Vess A Class NVR Storage Appliance Promise Technology Check versions with WebPAM PROe To check the Install package version with the WebPAMPROe user interface: 1. To open WebPAMPROe, click the shortcut of CLI of WebPAMProE on the desktop. 2. Login. The default User Name is administrator and the Password is password.
Page 240 Vess A3340 Product Manual Driver Installation and Update Check versions in windows device manager To get the RAID driver version using the Windows Device Manager: 1. Open the Windows Device Manager. Go to Start > Control Panel > Device Manager.
Page 241 Vess A Class NVR Storage Appliance Promise Technology 3. Click the Driver tab to see the driver version.

Promise Technology Vess A3340 Product Manual

A3340

Anaging with

M Anaging the S Ubsystem (Clu)

M Anaging the Raid C Ontrollers (Clu)

M Anaging the E Nclosure (Clu)

Hysical D Rive M Anagement (Clu)

M Anaging D Isk a Rrays (Clu)

M Anaging S Pare D Rives (Clu)

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