Customer Support; Terms And Conditions - Bailey Approach Advance Owner's Manual

WARRANTY
The following items are covered for one (1) year
from the date of first registration
• Leisure batteries
• Microwave ovens
• Pioneer stereo radio/CD/MP3 players &
speakers
The following items are not covered:
• Replacement bulbs, light emitting diodes,
fluorescent tubes or fuses
• Window blinds and door blinds
• General maintenance.
Warranty Extension
An additional three (3) year extension to the
standard Manufacturer's Warranty cover for
mechanical and electrical components of a
leisure vehicle both external and internal
(making 6 years cover in total) is available as
a cost option. Please ask your supplying Bailey
retailer for more information.

Customer Support

In the unusual event of something going wrong
your first contact should always be your
supplying retailer. Approved Bailey retailers
enjoy industry-leading after-sales support
service from the manufacturer and they should
be able to offer all the help you need to
rectify any problems that may exist. It should
be noted that Bailey retailers sell our products
of their own choice and not as agents of Bailey.
Accordingly they have no authority to bind
Bailey or make representation or undertaking
whatsoever on behalf of Bailey.

Terms and Conditions

Defects in the base vehicle are covered by the
base vehicle manufacturer's warranty and any
issues with it should be referred to one of the
base vehicle manufacturer's agents.
The Bailey Warranty Cover set out above is
offered subject to the following simple terms
and conditions.
Cover
• During the term of the Warranty Cover,
subject to these terms and conditions, Bailey
will, through an Authorised Service Centre,
at its option repair or replace all parts and
components of the Bailey motorhome that
are included in the Warranty Cover and
which suffer a defect in manufacturer or
workmanship. An Authorised Service Centre
means either Bailey itself, a Bailey Approved
Retailer or a Bailey Approved Service
Centre. Any part which is replaced becomes
the property of Bailey. Any replacement
parts are covered for the unexpired term of
the Warranty Cover.
Term
• The initial duration of the Bodyshell Integrity
Guarantee is six (6) years extendable to
ten (10) years and the duration of the
Manufacturer's Warranty is three (3) years
extendable to six (6) years, in both cases
starting from the original purchase date of
the Bailey motorhome. It is a condition of the
warranty that an annual service is performed
on the Bailey motorhome in accordance with
the service plan. Failure to comply with this
term will invalidate the warranty.
•
• The unexpired term of the Warranty Cover
on your Bailey motorhome may only
be assigned, transferred or novated to
subsequent owners with Bailey consent
(not to be unreasonably withheld) and on
payment to Bailey of a transfer fee of £35.
Transfer can only be made within the first
(3) months of subsequent ownership and
full documentary evidence that the Bailey
motorhome conversion has been serviced
annually must be provided at the time of
assignment in accordance with the terms
and conditions detailed above.
Repairs
• The Bailey motorhome must undergo a full
annual service and inspection, including a
moisture survey, carried out, subject to the
conditions specified below, by an Authorised
Service Centre. The final annual service in
the warranty period must be carried out
before the end of that warranty period, but
all other annual services may be carried
out within six (6) weeks either side of each
anniversary of the original purchase date.
The original VAT invoices must be retained
as proof that these annual inspections have
been carried out.
• During the first three (3) years of the
Warranty Cover, all annual inspections and
repairs must be carried out either by Bailey
itself or by an approved Bailey Service
Centre or Agent. Thereafter, due to the
technical nature of an Alu-Tech constructed
Bailey motorhome, annual inspections and
repairs may be carried out by any workshop
or repair centre approved by the National
Caravan Council that has attended Alu-Tech