Service And Repair; Returning Units For Repair - Lectrosonics Venue Quick Start Manual

Venue Receiver-Quick Start Guide
If your system malfunctions, you should attempt to
correct or isolate the trouble before concluding that the
equipment needs repair. Make sure you have followed
the setup procedure and operating instructions. Check
out the interconnecting cords and then go through the
TROUBLESHOOTING section in the manual.
We strongly recommend that you do not try to repair the
equipment yourself and do not have the local repair
shop attempt anything other than the simplest repair. If
the repair is more complicated than a broken wire or
loose connection, send the unit to the factory for repair
and service. Don't attempt to adjust any controls inside
the units. Once set at the factory, the various controls
You will save yourself time and trouble if you will follow
the steps below:
A. DO NOT return equipment to the factory for repair
without first contacting us by letter or by phone. We
need to know the nature of the problem, the model
number and the serial number of the equipment. We
also need a phone number where you can be reached
8 am to 4 pm (Mountain Standard Time).
B. After receiving your request, we will issue you a return
authorization number (R.A.). This number will help
speed your repair through our receiving and repair
departments. The return authorization number must
be clearly shown on the outside of the shipping
container.
Mailing address:
Lectrosonics, Inc.
PO Box 15900
Rio Rancho, NM 87174
USA
Web: http://www.lectrosonics.com
26

Service and Repair

and trimmers do not drift with age or vibration and never
require readjustment. There are no adjustments inside
that will make a malfunctioning unit start working.
LECTROSONICS' service department is equipped and
staffed to quickly repair your equipment. In warranty
repairs are made at no charge in accordance with the
terms of the warranty. Out-of-warranty repairs are
charged at a modest flat rate plus parts and shipping.
Since it takes almost as much time and effort to deter-
mine what is wrong as it does to make the repair, there
is a charge for an exact quotation. We will be happy to
quote approximate charges by phone for out-of-warranty
repairs.

Returning Units for Repair

C. Pack the equipment carefully and ship to us, shipping
D. We also strongly recommend that you insure the
Shipping address:
Lectrosonics, Inc.
581 Laser Rd.
Rio Rancho, NM 87124
USA
costs prepaid. If necessary, we can provide you with
the proper packing materials. UPS is usually the best
way to ship the units. Heavy units should be "double-
boxed" for safe transport.
equipment, since we cannot be responsible for loss of
or damage to equipment that you ship. Of course, we
insure the equipment when we ship it back to you.
Telephones:
Regular:
Toll Free
FAX:
Email: sales@lectrosonics.com
(505) 892-4501
(800) 821-1121
(505) 892-6243