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M2Ra
Service and Repair
If your system malfunctions, you should attempt to correct or isolate the trouble before concluding that the equipment needs
repair. Make sure you have followed the setup procedure and operating instructions. Check the interconnecting cables.
We strongly recommend that you do not try to repair the equipment yourself and do not have the local repair shop attempt any-
thing other than the simplest repair. If the repair is more complicated than a broken wire or loose connection, send the unit to the
factory for repair and service. Don't attempt to adjust any controls inside the units. Once set at the factory, the various controls
and trimmers do not drift with age or vibration and never require readjustment. There are no adjustments inside that will make
a malfunctioning unit start working.
LECTROSONICS' Service Department is equipped and staffed to quickly repair your equipment. In warranty repairs are made
at no charge in accordance with the terms of the warranty. Out-of-warranty repairs are charged at a modest flat rate plus parts
and shipping. Since it takes almost as much time and effort to determine what is wrong as it does to make the repair, there is a
charge for an exact quotation. We will be happy to quote approximate charges by phone for out-of-warranty repairs.
Returning Units for Repair
For timely service, please follow the steps below:
A. DO NOT return equipment to the factory for repair without first contacting us by e-mail or by phone. We need to know the
nature of the problem, the model number and the serial number of the equipment. We also need a phone number where
you can be reached 8 A.M. to 4 P.M. (U.S. Mountain Standard Time).
B. After receiving your request, we will issue you a return authorization number (R.A.). This number will help speed your repair
through our receiving and repair departments. The return authorization number must be clearly shown on the outside of
the shipping container.
C. Pack the equipment carefully and ship to us, shipping costs prepaid. If necessary, we can provide you with the proper
packing materials. UPS or FEDEX is usually the best way to ship the units. Heavy units should be "double-boxed" for safe
transport.
D. We also strongly recommend that you insure the equipment, since we cannot be responsible for loss of or damage to
equipment that you ship. Of course, we insure the equipment when we ship it back to you.
Lectrosonics USA:
Mailing address:
Lectrosonics, Inc.
PO Box 15900
Rio Rancho, NM 87174
USA
Web:
www.lectrosonics.com
Lectrosonics Canada:
Mailing Address:
720 Spadina Avenue,
Suite 600
Toronto, Ontario M5S 2T9
Self-Help Options for Non-Urgent Concerns
Our Facebook groups and weblists are a wealth of knowledge for user questions and information. Refer to:
Lectrosonics General Facebook Group:
D Squared, Venue 2 and Wireless Designer Group:
The Wire Lists:
https://lectrosonics.com/the-wire-lists.html
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Shipping address:
Lectrosonics, Inc.
561 Laser Rd., Suite 102
Rio Rancho, NM 87124
USA
E-mail:
service.repair@lectrosonics.com
sales@lectrosonics.com
Telephone:
+1 (416) 596-2202
(877) 753-2876 Toll-free Canada
(877) 7LECTRO
Fax (416) 596-6648
https://www.facebook.com/groups/69511015699
https://www.facebook.com/groups/104052953321109
Telephone:
+1 (505) 892-4501
(800) 821-1121 Toll-free US and Canada
Fax +1 (505) 892-6243
E-mail:
Sales: colinb@lectrosonics.com
Service: joeb@lectrosonics.com
LECTROSONICS, INC.
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