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HP Notebook PC User Manual

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  • Page 1 User Guide...
  • Page 2 HP End User Not all features are available in all editions Hewlett-Packard Company under license.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Starting right ..............................1 Visit the HP Apps Store ........................1 Best practices ............................1 Fun things to do ............................ 1 More HP resources ..........................3 2 Getting to know your computer ......................... 5 Finding your hardware and software information ................. 5 Locating hardware .......................
  • Page 6 Connecting to a local area network (LAN) ................. 21 4 Enjoying entertainment features ........................22 Multimedia features ..........................22 Using the webcam ..........................23 Using audio ............................24 Connecting speakers ......................24 Connecting headphones ....................24 Connecting a microphone ....................24 Connecting headphones and microphones ...............
  • Page 7 Using the keys ........................38 Using the action keys ..................38 Using Windows shortcut keys ................39 Using the hot keys ..................... 40 6 Managing power ............................. 41 Initiating Sleep and Hibernation ......................41 Intel Rapid Start Technology (select models only) ............41 Manually initiating and exiting Sleep ..................
  • Page 8 Backing up your software applications and information ..............61 Using an optional security cable lock ....................61 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ............62 Starting Setup Utility (BIOS) ....................... 62 Updating the BIOS ..........................62 Determining the BIOS version ...................
  • Page 9 11 Specifications ..............................69 Input power ............................69 Operating environment ........................69 12 Electrostatic Discharge ..........................70 Index ................................... 71...

  • Page 11: Starting Right

    The HP Apps Store offers a wide choice of popular games, entertainment and music apps, productivity apps, and apps exclusive to HP that you can download to the Start screen. The selection is updated regularly and includes regional content and country-specific offers. Be sure to check the HP Apps Store frequently for new and updated features.
  • Page 12 You know that you can create a powerful presentation with Microsoft applications. But did you ● know you can also connect to a projector to share your ideas with a group? See Connecting video devices by using a VGA cable (select models only) on page Use the TouchPad and the new Windows touch gestures for smooth control of images and ●...

  • Page 13: More Hp Resources

    Go to http://www.hp.com/go/orderdocuments. *You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited Warranty in the box.
  • Page 14 When you request a printed copy of your warranty, please include your product number, warranty period (found on your service label), name, and postal address. IMPORTANT: Do NOT return your HP product to the addresses above. For U.S. support, go to http://www.hp.com/go/ contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

  • Page 15: Getting To Know Your Computer

    Getting to know your computer Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: From the Start screen, type control panel, and then select Control Panel. Select System and Security, select System, and then click Device Manager in the left column. A list displays all the devices installed on your computer.

  • Page 16: Right Side

    NOTE: For disc compatibility information, go to the Help and Support web page (see More HP resources on page 3). Follow the web page instructions to select your computer model. Select Support &...

  • Page 17: Left Side

    Left side Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Power connector Connects an AC adapter.
  • Page 18 For additional safety information, refer to the Regulatory, Safety, and Environmental Notices . To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 19: Display

    For wireless regulatory notices, see the section of the Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. Display...

  • Page 20: Touchpad

    TouchPad Component Description TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. For more information, see Edge swipes on page Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse.

  • Page 21: Lights

    Lights Component Description Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- ● saving state. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. Hibernation ●...

  • Page 22: Button

    Button Component Description Power button When the computer is off, press the button to turn on ● the computer. When the computer is on, press the button briefly to ● initiate Sleep. When the computer is in the Sleep state, press the ●...

  • Page 23: Keys

    Keys Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with the spacebaror the key. Windows key Returns you to the Start screen from an open app or the Windows desktop.

  • Page 24: Bottom

    Bottom Component Description Battery lock and unlock latch Locks and unlocks the battery in the battery bay. Battery bay Holds the battery. Vent Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 25: Labels

    Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: All labels described in this section will be located in one of 2 places depending on your computer model: Affixed to the bottom of the computer, or located in the battery bay.
  • Page 26 Component Model number (select models only) Revision number Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the ● approval markings for the countries or regions in which the devices have been approved for use. Chapter 2 Getting to know your computer...

  • Page 27: Connecting To A Network

    Connecting to a network Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection. This chapter will help you get connected to that world. Connecting to a wireless network Wireless technology transfers data across radio waves instead of wires.

  • Page 28: Sharing Data And Drives And Accessing Software

    To use operating system controls: From the Start screen, type control panel, and then select Control Panel. Select Network and Internet, and then select Network and Sharing Center. For more information, from the Start screen, type help, and then select Help and Support. Sharing data and drives and accessing software When your computer is part of a network, you are not limited to using only the information that is stored in your computer.

  • Page 29: Setting Up A Wlan

    ISP will help set up the modem, install a network cable to connect your wireless router to the modem, and test the Internet service. NOTE: Your ISP will give you a user ID and a password to use for Internet access. Record this information and store it in a safe place.

  • Page 30: Connecting To A Wlan

    A firewall checks information and requests that are sent to your network, and discards any suspicious items. Firewalls are available in both software and hardware. Some networks use a combination of both types. Use wireless encryption. ● Wireless encryption uses security settings to encrypt and decrypt data that is transmitted over the network.

  • Page 31: Connecting To A Wired Network

    Bluetooth devices provide peer-to-peer capability that allows you to set up a PAN of Bluetooth devices. For information about configuring and using Bluetooth devices, see the Bluetooth software Help. Connecting to a wired network Connecting to a local area network (LAN) Use a LAN connection if you want to connect the computer directly to a router in your home (instead of working wirelessly), or if you want to connect to an existing network at your office.

  • Page 32: Multimedia Features

    Enjoying entertainment features Use your HP computer as an entertainment hub to socialize via the webcam, enjoy and manage your music, and download and watch movies. Or, to make your computer an even more powerful entertainment center, connect external devices like a monitor, projector, or TV, or speakers and headphones.

  • Page 33: Using The Webcam

    Environmental Notices . To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the computer speakers are disabled. NOTE:...

  • Page 34: Using Audio

    Environmental Notices . To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. Connecting a microphone To record audio, connect a microphone to the microphone jack on the computer. For best results when recording, speak directly into the microphone and record sound in a setting free of background noise.

  • Page 35: Using Video

    From the Start screen, type sound, and then select Sound Recorder. Click Start Recording and speak into the microphone. Save the file to your desktop. Open a multimedia program and play the recording. To confirm or change the audio settings on your computer, follow these steps: From the Start screen, type control panel, and then select Control Panel.

  • Page 36: Connecting Video Devices By Using An Hdmi Cable

    PC Screen only: View the screen image on the computer only. ● both Duplicate: View the screen image simultaneously on the computer and the external ● device. both Extend: View the screen image extended across the computer and the external ●...

  • Page 37: Setting Up Hdmi Audio

    NOTE: For best results, especially if you choose the “Extend” option, adjust the screen resolution of the external device, as follows. From the Start screen, type control panel, and then select Control Panel. Select Appearance and Personalization. Under Display, select Adjust screen resolution.

  • Page 38: Using The Touchpad And Gestures

    Navigating the screen You can navigate the computer screen in the following ways: Touch gestures ● Keyboard and mouse ● Touch gestures can be used on your computer TouchPad or on a touch screen (select models only). NOTE: An external USB mouse (purchased separately) can be connected to one of the USB ports on the computer.

  • Page 39: Tapping

    Tapping To make an on-screen selection, use the tap function on the TouchPad. Point to an item on the screen, and then tap one finger on the TouchPad zone to make a ● selection. Double-tap an item to open it. Scrolling Scrolling is useful for moving up, down, or sideways on a page or image.

  • Page 40: Finger Pinch Zoom

    2-finger pinch zoom 2-finger pinch zoom allows you to zoom out or in on images or text. Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers ● together. Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers ●...

  • Page 41: Rotating (Select Models Only)

    Rotating (select models only) Rotating allows you to turn items such as photos. Point to an object, and then anchor the forefinger of your left hand in the TouchPad zone. Using ● your right hand, slide your forefinger in a sweeping motion from 12 o’clock to 3 o’clock. To reverse the rotation, move your forefinger from 3 o’clock to 12 o’clock.

  • Page 42: Left-Edge Swipe

    Gently swipe your finger from the right edge to reveal the charms. ● Left-edge swipe The left-edge swipe accesses your recently opened apps so that you can switch between them quickly. Gently swipe your finger from the left edge of the TouchPad. ●...

  • Page 43: Using Touch Screen Gestures (Select Models Only)

    Using touch screen gestures (select models only) A touch screen computer allows you to control items on the screen directly with your fingers. TIP: On touch screen computers, you can perform the gestures on the screen or on the TouchPad. You can also perform on-screen actions with the keyboard and mouse.

  • Page 44: Tapping

    Tapping To make an on-screen selection, use the tap function. Use one finger to tap an object on the screen to make a selection. Double-tap an item to open it. ● Chapter 5 Navigating the screen...

  • Page 45: Scrolling

    Scrolling Scrolling is useful for moving the pointer up, down, left, or right on a page or image. Place two fingers on the screen and then drag them in an up, down, left, or right motion. ● Using touch screen gestures (select models only)

  • Page 46: Finger Pinch Zoom

    2-finger pinch zoom 2-finger pinch zoom allows you to zoom out or in on images or text. Zoom out by placing two fingers apart on the screen and then moving your fingers together. ● Zoom in by placing two fingers together on the screen and then moving your fingers apart. ●...

  • Page 47: Edge Swipes

    Edge swipes With edge swipes you can perform tasks such as changing settings and finding or using apps. Right-edge swipe The right-edge swipe reveals the charms, which let you search, share, start apps, access devices, or change settings. Gently swipe your finger inward from the right edge of the display onto the screen to reveal the ●...

  • Page 48: Top-Edge Swipe And Bottom-Edge Swipe

    Top-edge swipe and bottom-edge swipe The top-edge swipe or bottom-edge swipe displays app command options that allow you to customize apps. IMPORTANT: When an app is open, the top-edge gesture varies depending on the app. Gently swipe your finger from the top edge or the bottom edge to reveal the app command ▲...

  • Page 49: Using Windows Shortcut Keys

    The action key feature is enabled at the factory. You can disable this feature in Setup Utility (BIOS). Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) on page 62 instructions on opening Setup Utility (BIOS), and then follow the instructions at the bottom of the screen.

  • Page 50: Using The Hot Keys

    Using the hot keys A hot key is a combination of the key and the key, or the spacebar. To use a hot key: Briefly press the key, and then briefly press the second key of the combination. ▲ Chapter 5 Navigating the screen...

  • Page 51: Initiating Sleep And Hibernation

    Managing power Your computer can operate on either battery power or external power. When the computer is running on battery power only and an AC power source is not available to charge the battery, it is important to monitor and conserve the battery charge. Your computer supports an optimal power plan to manage how your computer uses and conserves power so that computer performance is balanced with power conservation.

  • Page 52: Manually Initiating And Exiting Hibernation (Select Models Only)

    Close the display. ● From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the ● charms. Click Settings, click the Power icon, and then click Sleep. To exit Sleep: Briefly press the power button. ●...

  • Page 53: Running On Battery Power

    To monitor the status of your battery, or if the battery is no longer holding a charge, run Battery Check in Help and Support. To access battery information, from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance. If Battery Check indicates that your battery should be replaced, contact support.

  • Page 54: Finding Battery Information

    To monitor the status of your battery, or if the battery is no longer holding a charge, run Battery Check in HP Support Assistant. To access battery information, from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance.

  • Page 55: Resolving A Low Battery Level

    Regulatory, Safety and Environmental Notices See the for proper battery disposal. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. Running on battery power...

  • Page 56: Replacing A User-Replaceable Battery

    Replacing a user-replaceable battery Battery Check in HP Support Assistant notifies you to replace the battery when an internal cell is not charging properly or when the battery storage capacity has reached a weak condition. If the battery is possibly covered by an HP warranty, instructions include a warranty ID. A message refers you to the HP website for more information about ordering a replacement battery.

  • Page 57: Refreshing Your Software Content With Intel Smart Connect Technology (Select Models Only)

    Shut down the computer. Connect the AC adapter to the computer, and then plug it into an AC outlet. Turn on the computer. If the power lights turn , the AC adapter is working properly. ● If the power lights remain , check the connection from the AC adapter to the computer ●...

  • Page 58: Hybrid Graphics And Amd Dual Graphics (Select Models Only)

    Save your work and close all open programs. From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the charms. Click Settings, click the Power icon, and then click Shut down. – or – Right-click the Start button in the lower-left corner of the screen, select Shut down, and then select Shut down.

  • Page 59: Using Amd Dual Graphics (Select Models Only)

    Using AMD Dual Graphics (select models only) The AMD Dual Graphics feature allows the AMD accelerated processing unit (APU) and the discrete AMD graphics card to work together. When AMD Dual Graphics is enabled, graphics performance improves over the performance available using only one of the graphics devices. This improvement applies to DirectX versions 10 or 11 (DX10 and DX11) applications operating in full-screen mode.

  • Page 60: Improving Performance

    Disk Defragmenter may take more than an hour to complete. HP recommends defragmenting your hard drive at least once a month. You may set Disk Defragmenter to run on a monthly schedule, but you can defragment your computer manually at any time.

  • Page 61: Using Disk Cleanup

    For additional information, access the Disk Defragmenter software Help. Using Disk Cleanup Disk Cleanup searches the hard drive for unnecessary files that you can safely delete to free up disk space and help the computer run more efficiently. To run Disk Cleanup: From the Start screen, type disk, and then select Uninstall apps to free up disk space.
  • Page 62 Remove the battery from the computer (see Removing a user-replaceable battery on page 43). Remove the service door from the computer by completing the following steps:. With the battery bay toward you, loosen the service door screw (1). Lift up and remove the service door (2). If you are replacing a memory module, remove the existing memory module: Pull away the retention clips (1) on each side of the memory module.
  • Page 63 Grasp the edge of the memory module (2), and then gently pull the module out of the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. NOTE: To protect a memory module after removal, place it in an electrostatic-safe container.
  • Page 64 Replace the service door by completing the following steps: Align the tabs on the service door with the notches on the computer, and slide the service door down into place (1). Tighten the service door screw (2) to hold the service door in place. Replace the battery.

  • Page 65: Updating Programs And Drivers

    Turn on the computer. Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis to the latest versions. Updates can resolve issues and bring new features and options to your computer. Technology is always changing, and updating programs and drivers allows your computer to run the latest technology available.

  • Page 66: Cleaning The Sides Or Cover

    Cleaning the sides or cover To clean the sides or cover, use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe. NOTE: When cleaning the cover of the computer, use a circular motion to aid in removing dirt and debris.
  • Page 67 Check the computer-related customs regulations for each country or region on your ◦ itinerary. Check the power cord and adapter requirements for each location in which you plan to use ◦ the computer. Voltage, frequency, and plug configurations vary. WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not attempt to power the computer with a voltage converter kit sold for appliances.

  • Page 68: Securing Your Computer And Information

    Several types of passwords can be set. For example, when you set up your computer for the first time, you were asked to create a user password to secure your computer. Additional passwords can be set in Windows or in the HP Setup Utility (BIOS) that is preinstalled on your computer.

  • Page 69: Setting Windows Passwords

    Setting Windows passwords Password Function User password Protects access to a Windows user account. Administrator password Protects administrator-level access to computer contents. NOTE: This password cannot be used to access Setup Utility (BIOS) contents. Setting Setup Utility (BIOS) passwords Password Function Administrator password Must be entered each time you access Setup Utility...

  • Page 70: Using Antivirus Software

    Change settings, and then follow the on-screen instructions. Installing HP and third-party software updates HP recommends that you regularly update the software and drivers that were originally installed on your computer. To download the latest versions, go to http://www.hp.com/support. At this location, you can also register to receive automatic update notifications when they become available.

  • Page 71: Securing Your Wireless Network

    If you have installed third-party software after you purchased your computer, regularly update the software. Software companies provide software updates to their products to correct security problems and improve functionality of the software. Securing your wireless network When you set up your wireless network, always enable security features. For more information, see Protecting your WLAN on page Backing up your software applications and information Regularly back up your software applications and information to protect them from being permanently...

  • Page 72: Using Setup Utility (Bios) And Hp Pc Hardware Diagnostics (Uefi)

    Updated versions of the BIOS may be available on the HP website. SoftPaqs Most BIOS updates on the HP website are packaged in compressed files called Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 73: Downloading A Bios Update

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 74: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    The BIOS searches three places for the diagnostic tools, in the following order: Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page Hard drive...

  • Page 75: Backing Up, Restoring, And Recovering

    After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 76: Restore And Recovery

    From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on-screen instructions. If you want to reset your computer using a minimized image, you can choose the HP Minimized ● Image Recovery option from the HP Recovery partition (select models only) or HP Recovery media.

  • Page 77: Recovering Using Hp Recovery Manager

    If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery ● media to restore the factory image to the replacement drive. For more information, see Recovering using HP Recovery Manager on page If you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager ●...

  • Page 78: Using Hp Recovery Media To Recover

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 79: Specifications

    DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. Operating voltage and current varies by platform.

  • Page 80: Electrostatic Discharge

    12 Electrostatic Discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.

  • Page 81: Index

    60 description 40 discharging 44 using 40 disposing 45 deleted files HP and third-party software low battery levels 44 restoring 66 updates, installing 60 replacing 46 Disk Cleanup software 51 HP PC Hardware Diagnostics storing 45...
  • Page 82 53 system 67 internal microphone, identifying 9 removing 52 USB flash drive 68 internal microphones, identifying replacing 51 using HP Recovery media 66 microphone, connecting 24 recovery media Internet connection setup 19 minimized image creating 65 Internet security software, using...
  • Page 83 slots VGA port, connecting 25 memory card 5 video 25 security cable 7 software webcam Disk Cleanup 51 identifying 9, 22 Disk Defragmenter 50 using 23 software updates, installing 60 webcam light, identifying 9, 22 speakers Windows connecting 24 File History 66 identifying 23 restoring files 66 storing a battery 45...

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