Seagate STT20000A Product Manual page 37

Drive operation and maintenance
STT20000A Product Manual
3. Try a different tape—preferably one that has never been used.
4. Check all cable connections for proper contact.
5. Clean the tape drive head as previously instructed. Then try the operation
again.
If problems persist, contact your tape drive supplier or Seagate technical support at
US and Canada
Outside US and Canada
Seagate Web Site
Seagate BBS
Before you call technical support, be sure that you have the documentation for your
computer and for all installed peripheral devices.
1-800-SEAGATE (1-800-732-4283)
1-405-936-1234
http://www.seagate.com
1-405-936-1630
Chapter 4
Page 29