Troubleshooting - Seagate STT20000A Product Manual

Chapter 4

Troubleshooting

Page 28
You can clean the drive head by one of two methods: you can use the Seagate
approved 3M DC2000 cleaning cartridge DC051111 (12947), P/N CKDC2000, which
is available through Seagate Express 1-800-531-0968, or you can manually clean
the drive head. To manually clean the drive head, follow these steps.
1. Moisten a clean, lint-free swab in 90% isopropyl alcohol so that it is wet but not
dripping. (Never use a dry swab.)
2. Hold the drive access door open and wipe the head gently using a side-to-side
motion. The upright rectangle with the stripe in Figure 4-6 is the head.
Figure 4-6
Cleaning the drive head and capstan
Capstan
3. Use a new swab saturated with 90% isopropyl alcohol to wipe the capstan. The
capstan is the flat, roller to the left of the head as shown in Figure 4-6. Rotate
the capstan until its entire surface is clean.
4. Allow the drive to dry for 3 minutes before using.
If you experience problems after you install the drive, take the following actions to
try to solve the problems.
•
Check that all connections are secure.
•
Check the drive to be sure that the jumper settings are correct.
If a power interruption occurs during a backup or restore operation, start over when
the power is restored. If the drive appears to fail during a backup or restore
operation, try the following steps:
1. Remove and replace the cartridge and try again. Make sure you are using the
correct type of tape cartridge.
2. Turn off all power to the computer and drive. Wait for the computer to power
down and then start over.
Drive operation and maintenance
Tape Head
STT20000A Product Manual