Collecting Data Log Files - Konica Minolta IC-304 Plus Service Manual

86

3.4.11 Collecting Data Log Files

Connection Error Messages
Message
Ethernet
connection
failure
The data logs collection feature enables you to collect log files from both the IC-304
print controller software and system board.
When troubleshooting a problem in the system, you may be requested to recreate
the problem with the data log collection tool enabled and send the trace results to
your service representative.
Collecting the Data Logs
1. Shut down the IC-304 print controller software.
2. From the Windows Start menu, select IC-304 > IC-304 Tools > Data Logs
Collection.
Saving the Data Logs
1. If you accept the default cab file location, click OK and proceed to step 3.
2. If you want to save the cab file to another location, click Browse, select the new
location, click Save, and then OK.
Chapter 3—Diagnostics and Troubleshooting
Recovery Action
1. Check the cable connections.
2. Restart the client workstation computer
and the IC-304 print controller.
3. Check the communication parameters in
the client workstation computer and the
IC-304 print controller.