Scope Of Manual - Motorola GM950E Service Manual

1.0 Introduction
1
This chapter outlines the scope and use of the service manual and provides an overview of the
warranty and service support. The radio speciÞcations are also supplied in this chapter.
2.0

Scope of Manual

This manual is intended for use by experienced technicians familiar with similar types of equipment.
It contains service information required for the equipment described and is current as of the printing
date. Changes which occur after the printing date are incorporated by a complete Service Manual
revision to your Product Manual.
3.0 How to Use This Manual
This manual contains introductory material such as overview, model charts, speciÞcations and
accessories and the remaining chapters deal with speciÞc service aspects of the radio.
Refer to the Table of Contents for a general overview of the manual.
4.0 Warranty and Service Support
Motorola offers long term support for its products. This support includes full exchange and/or repair
of the product during the warranty period, and service/ repair or spare parts support out of warranty.
Any "return-for-exchange" or "return-for-repair" by an authorised Motorola Dealer must be
accompanied by a Warranty Claim Form. Warranty Claim Forms are obtained by contacting an
Authorised Motorola Dealer.
4.1 Waranty Period
The terms and conditions of warranty are deÞned fully in the Motorola Dealer or Distributor or
Reseller contract. These conditions may change from time to time and the following notes are for
guidance purposes only.
In instances where the product is covered under a "return for replacement" or "return for repair"
warranty, a check of the product should be performed prior to shipping the unit back to Motorola. To
ensure the product has been correctly programmed or has not been subjected to damage outside
the terms of the warranty.
Prior to shipping any radios back to the appropriate Motorola warranty depot, please contact
Customer Services. All returns must be accompanied by a Warranty Claim Form, available from
your Customer Services representative. Products should be shipped back in the original packaging,
or correctly packaged to ensure no damage occurs in transit.
4.2 After Warranty Period
After the Warranty period, Motorola continues to support its products in two ways.
1. Motorola's Accessories and Aftermarket Division (AAD) offers a repair service to both end
users and dealers at competitive prices.
2. AAD supplies individual parts and modules that can be purchased by dealers who are techni-
cally capable of performing fault analysis and repair.
Introduction
Introduction
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