Motorola GM300 Series Selling Manual
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Motorola GM300 Series Selling Manual

Professional radio
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See also: Basic Service Manual
Professional Radio
GM300 Series
Selling Guide
68P64114B38
Issue: July 2000

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Summary of Contents for Motorola GM300 Series

  • Page 1 Professional Radio GM300 Series Selling Guide 68P64114B38 Issue: July 2000...

  • Page 2: Computer Software Copyrights

    Accordingly, any copyrighted Motorola computer programs contained in the Motorola products described in this manual may not be copied or reproduced in any manner without the express written permission of Motorola. Furthermore, the purchase of Motorola prod-...

  • Page 3: Table Of Contents

    2.1 A Common Design Approach................. 1-2 2.2 Radio Software Upgrades ................1-3 2.3 Quality Assurance ..................1-3 3.0 The GM300 Series Professional Mobile Radios ..........1-4 3.1 GM340 Mobile Radio ..................1-5 3.2 GM360 Mobile Radio ..................1-6 3.3 GM380 Mobile Radio ..................1-7 3.4 Radio Comparison ..................
  • Page 4 5.0 Scan Operation ....................2-10 5.1 Scanning.......................2-10 5.2 Nuisance Channel Delete ................2-12 5.3 Carrier Squelch Scan..................2-12 5.4 Scan Vote .....................2-12 6.0 Transmit Features ....................2-12 6.1 Transmit Time-Out Timer (TOT) ..............2-12 6.2 Transmit Admit Criteria .................2-13 7.0 Squelch Features ....................2-15 7.1 Receive Squelch Mode.................2-15 7.2 PL/DPL Squelch Codes ................2-15 7.3 Monitor......................2-16 7.4 Hook Operation.....................2-17...
  • Page 5 13.0 Additional Decode Functions................2-34 13.1 Start Auto-Reset and Stop Auto-Reset (Cleardown)........2-34 13.2 Authorisation ....................2-34 13.3 Stun / Unstun ....................2-35 13.4 Auto-Acknowledge Features ................ 2-35 13.5 Call Forward....................2-36 13.6 Emergency Calls ..................2-36 13.7 Lone Worker....................2-38 14.0 Option Board Support..................

  • Page 7: Product Overview

    How do these features benefit my business ? This Selling Guide complements the GM300 Series sales training and should be used in conjunction with a radio on a live system. This hands on experience will provide you with valuable knowledge which will help you explain the benefits of the GM300 Series to your customers.

  • Page 8: The Gm Series Of Professional Radios

    Following the completion of extensive research with you our channel partners and your customers, Motorola have developed the GM Series of Professional Mobile Radios. These new radios have been specially developed to meet the communication needs of you and your customers.

  • Page 9: Radio Software Upgrades

    Quality Assurance 2.3.1 Accelerated Life Testing Each model in the GM Series has passed the Motorola Accelerated Life Test (ALT). This testing simulates 5 years hard use in the field and all Motorola radios pass this rigorous test. 2.3.2 Environmental Protection All GM Series radios have been designed and tested by Motorola to meet the European standard specification IP54 and US Military specifications 810 C, D and E.

  • Page 10: The Gm300 Series Professional Mobile Radios

    GM360 GM340 Figure 1-1 GM300 Series Professional Mobile Radios. The GM300 Series is a range of conventional Professional Mobile Radios providing PL and 5 Tone selective signalling. Research showed that different professions have different communication needs. To help you provide different communication solutions for your customers, each radio offers a distinct choice of features which you can easily customise using programming software and a suitable personal computer.

  • Page 11: Gm340 Mobile Radio

    The GM300 Series Professional Mobile Radios GM340 Mobile Radio Programmable Red/Yellow/Green On/Off/Volume Button 2 (P2) Knob LED Indicators (Interchangeable) Programmable Button 1 (P1) (Interchangeable) Microphone Jack Channel Selector Channel Indicator LEDs (4) Buttons (1, 2, 3 & 4) MAEPF-26781-O Figure 1-2 GM340 Radio Features.

  • Page 12: Gm360 Mobile Radio

    PRODUCT OVERVIEW GM360 Mobile Radio Menu/Select Button Exit Button Red/Yellow/Green LED Indicators On/Off/Volume Display (1 line 14 characters) Knob Microphone Jack Programmable Programmable Channel Selector Buttons P1 and P2 Buttons P3 and P4 or Menu Navigation (Interchangeable) (Interchangeable) Up/Down/Left/Right Figure 1-3 GM360 Radio Features As well as offering all the advantages of the GM340, this versatile radio provides the user with extra visual information which promotes effective and efficient communication.

  • Page 13: Gm380 Mobile Radio

    The GM300 Series Professional Mobile Radios GM380 Mobile Radio Menu/Select Button Exit Button Red/Yellow/Green LED Indicators Display (4 lines of 14 characters) On/Off/Volume Knob Keypad Microphone Jack Programmable Buttons F1, F2 and F3 Channel Selector Menu Navigation Programmable Up/Down Left/right...

  • Page 14: Radio Comparison

    PRODUCT OVERVIEW Radio Comparison The GM300 Series of Professional Mobile Radios share a common design, the differences are summarised below : Table 1-1 GM300 Series Professional Mobile Radios Comparison. GM340 GM360 GM380 √ √ √ On-off / volume control √...

  • Page 15: Reasons To Trade Up

    The GM300 Series Professional Mobile Radios Reasons To Trade Up GM380 All the advantages of the GM360 plus: Increased number of possible communication contacts using numeric keypad as well as pre-programmed call lists. Additional programmable buttons. 4-line display. GM360 All the advantages of the GM340 plus: Helpful visual operational information - Includes Current Power setting, Contact Names and Status Text messages.

  • Page 16: Radio Sales Models

    1-10 PRODUCT OVERVIEW Radio Sales Models The following sales models are available: Table 1-2 Radio Sales Models. Model Frequency Power Frequency Range Model Number Description Band Level GM340 136 -174 MHz 1-25W MDM25KHC9AN1_E GM340 403 - 470 MHz 1-25W MDM25RHC9AN1_E GM360 136 -174 MHz 1-25W...

  • Page 17: Customer User Guides

    The Basic User Guide provides useful information for your customers on how to start using their new GM300 Series radio. A copy of this multi-lingual booklet is included in every sales model box. It contains essential radio safety and care information.

  • Page 18: Accessories

    1-12 PRODUCT OVERVIEW Accessories 3.9.1 Palm Microphone The mobile packages include a high performance microphone and hang-up clip. These microphones offer a Push To Talk (PTT) key and have a “Hang-up switch” at the rear that will clear a call when the microphone is replaced into the hang-up clip. A telephone type connector inserts into the radio’s front panel.

  • Page 19: Features And Benefits

    This chapter describes those radio features and functionality which offer a significant benefit to your customers. The intention is to provide you with useful information which is relevant to your customers that will help you sell the GM300 Series Professional Mobile radios. Audio Quality Enhancement Xpand™...

  • Page 20: Channels

    FEATURES AND BENEFITS Audio Quality Enhancement Summary Table 2-1 Xpand™ Summary Recommended for teams where all radios (Can’t happen condition) use companding COMPANDING Default factory setting. Recommended only for Recommended for mixed applications where flat fleets of companding and audio is used e.g. data non- companding radios applications.

  • Page 21: Memory Channel

    Channels On the GM360 and GM380 there are several methods to change channel: Use the up / down scroll buttons. If the buttons are held down, the radio will fast scroll through the channels. Enter the channel number directly on the keypad on the GM380, or on the SMART mic on the GM360.

  • Page 22: Dual Power Levels

    Features Programmable Buttons The GM300 Series Professional Series mobiles have CPS programmable buttons. They can be programmed with a wide range of features that are available in the radio. The most commonly used features can be programmed to these buttons, thereby customising the radios to the individual customers’...
  • Page 23 Features Table 2-2 Exchangeable Buttons Feature Icon Description Button Type GM340 GM360 GM380 Channel Direct entry in to Channel menu Direct entry Memory Channel 1 Direct entry to Memory Channel 1 Direct entry Memory Channel 2 Direct entry to Memory Channel 2 Direct entry Status List Direct entry in to Status List menu...

  • Page 24: Default Settings

    FEATURES AND BENEFITS Default Settings The display, up / down buttons and keypad can be programmed to start up in different modes. This allows the radio to be configured to provide the most user friendly operation. 4.2.1 Default Display Mode (GM360/GM380) When the display is in the idle state, it displays the default display.

  • Page 25: Power Up Channel

    Features Power Up Channel The radio can be programmed to power up on a pre-defined channel or the last used channel. Benefits Designated Power Up Channel avoids missing first messages Power Up Logic The radio can be powered up by: Pressing the on/off switch;...
  • Page 26 FEATURES AND BENEFITS Radio turned ON via ON/OFF button Possible Actions Press ON/OFF De-assert Ignition Line Start State Effect on radio Ignition Override Ignition line Disabled Asserted Switch OFF Stay ON Disabled Not asserted Switch OFF Enabled Asserted Stay ON Stay ON Enabled Not Asserted...

  • Page 27: Power Off Memory

    Features Power Off Memory Certain features are remembered when the radio is turned off, and reinstated when the radio is turned on. Channel - (unless there is a designated power up channel) Last selected Address Last selected Status Last stored Memory Channel Backlight ON/OFF Keypad Tones ON/OFF Keypad lock ON/OFF...

  • Page 28: Scan Operation

    2-10 FEATURES AND BENEFITS Scan Operation Scanning Scanning allows activity on different communication channels to be monitored. Each radio can be programmed with up to 32 scan lists, and each scan list can contain up to sixteen channels which are listened to sequentially. Once scan has started, detection of an incoming call causes the radio to automatically switch to the channel so that the call can be received and scan temporarily stops: this is called the “landed”...
  • Page 29 Scan Operation 2-11 Scan Start Channel (home channel): Causes the transmission to occur on the original channel that the radio was on, when scan operation was started. Talkback can be enabled or disabled. Designated Channel: Causes transmissions to occur on a designated, pre-programmed channel. Again Talkback can be enabled or disabled.

  • Page 30: Nuisance Channel Delete

    2-12 FEATURES AND BENEFITS Nuisance Channel Delete Nuisance Channel Delete allows channels which continually generate unwanted calls or noise to be temporarily removed from the scan list. The priority channel, last channel in the scan list and home channel cannot be deleted. A programmable button must be set up as nuisance channel delete.

  • Page 31: Transmit Admit Criteria

    Transmit Features 2-13 A “Re-Key inhibit duration” can be programmed, which prevents users from re-transmitting a period of time after the TOT has expired. This prevents an individual user from “hogging” the channel. A “De-Key Telegram on TOT” can be programmed to send a telegram when the radio times out. Benefits Enforces efficient use of airtime.
  • Page 32 2-14 FEATURES AND BENEFITS Carrier Gone Timer Expired – This option only allows transmission when carrier has not been detected for a programmable period of time. This option is used to prevent operators currently not involved in calls, transmitting over other users who may be active on the channel, but are de-keyed with their auto-reset timers running.

  • Page 33: Squelch Features

    Squelch Features 2-15 6.2.2 Channel Free Beep If a transmission attempt fails due to Transmit Admit Criteria not being satisfied, a Channel Free Beep is sounded as soon as the criteria are satisfied. Benefits User is advised as soon as they are permitted to transmit; particularly useful on a busy channel.

  • Page 34: Monitor

    Monitor 1 and Monitor 2 Modes The GM300 Series radios have 2 monitor modes; short press for Monitor 1; long press for Monitor 2. Monitor 1 disables one level of receive squelch, monitor 2 disables a second level of receive squelch.

  • Page 35: Hook Operation

    Squelch Features 2-17 7.3.2 Forced Monitor on PTT (Smart PTT) It is good radio practice to monitor the channel before transmitting. Forced monitor on PTT enforces this. The first press of the PTT or a call button puts the radio in monitor mode. The second press of the PTT or call button actually make the radio transmit.

  • Page 36: Accessory Connector

    2-18 FEATURES AND BENEFITS Accessory Connector Dealer Programmable I/O Features All models of the GM300 Series Professional mobile radios incorporate a dealer programmable accessory connector as standard. There are: 4 input lines, 1 output line, and 3 input / output (I/O) lines.
  • Page 37 Accessory Connector 2-19 Table 2-4 Accessory Connector Pin Out Function Speaker - External Mic Digital In 1 (Ext. PTT use External Mic/ Data PTT use Flat TX Audio) Digital Out 2 (External Alarm) Flat TX Audio. Sensitivity 150mV rms to for 60% deviation Digital In 3 Ground Digital In/Out 4...

  • Page 38: Output Functions

    2-20 FEATURES AND BENEFITS Output Functions 8.2.1 Carrier Detect The output is asserted whenever carrier is detected and is de-asserted if no carrier is present. The output is de-asserted if the radio is in TX mode. 8.2.2 PL/DPL Detect The output is asserted whenever the correct PL is detected. If PL override is disabled, the output is de-asserted when the correct PL is lost.
  • Page 39 Accessory Connector 2-21 8.2.5 Per Channel Output The output is asserted when the radio is on a channel that has 'Per Channel Output' enabled, otherwise the output is de-asserted. This is used to drive any device which is channel usage specific. 8.2.6 Car Radio Mute This option is used to mute the audio on a car’s hi-fi system when the two way radio is in use.

  • Page 40: Input Functions

    2-22 FEATURES AND BENEFITS 8.2.8 Decoder Output Control The output is asserted by the successful decode of a decoder that has 'Assert Output Control' enabled. It is de-asserted by the successful decode of a decoder that has 'De-assert Output Control' enabled. This option is enabled/disabled per personality.
  • Page 41 Accessory Connector 2-23 8.3.3 Voice PTT If Voice PTT is asserted, the TX audio is routed from one of the microphone paths. CPS programming defines whether the external voice PTT uses the internal or external (pin 2) microphone audio path. 8.3.4 Data PTT If data PTT is asserted, it is assumed that the external PTT is an electronic switch (e.g.

  • Page 42: Data Transmissions

    The radio turns on automatically when the vehicle is started. Data Transmissions Mobile data systems are increasing in popularity. The GM300 Series mobiles have been designed with this is mind. They have: flat transmit and receive audio available on the accessory connector;...

  • Page 43: Tone (Select 5) Signalling

    Improved system performance. Signalling Standards There are several “standards” for 5 tone signalling, each of which uses different durations and frequencies to represent the numbers 0 to 9. The GM300 Series supports all major European 5 tone signalling standards: 100ms CCIR...

  • Page 44: Single Tones

    2-26 FEATURES AND BENEFITS Single Tones Two single tones can also be dealer defined, and used within sequences or on their own. This allows the GM300 to be sold into a wider range of existing systems. 10.0 5 Tone (Select 5) Encode Sequences The radio can be programmed with up to 32 encode sequences.

  • Page 45: Contact List (Gm360, Gm380)

    5 Tone (Select 5) Encode Sequences 2-27 10.2 Contact List (GM360, GM380) A contact list, similar to a phonebook, may be used to give access to up to 255 pre-programmed numbers accessed via the menu. Each entry can have an alias of up to 14 characters of alphanumeric text.

  • Page 46: Dedicated Call Buttons (Call 1,2,3 And 4)

    External call switch for simple telemetry. 10.6 Telegram on PTT All GM300 Series radios can generate an encode telegram, either manually from one of the call buttons, or automatically tied to PTT operation. When the PTT is pressed, PTT Keyup Mode automatically sends the telegram: Every PTT - The radio sends the telegram on every PTT press.

  • Page 47: Side Tones On/Off

    DTMF 2-29 Periodic - If the system requires periodic awareness of who is transmitting, for example for health & safety reasons, then a telegram is sent when the PTT is first pressed and periodically during the transmission. De-Key - An encode telegram can also be sent “On Dekey” when the PTT is released, to act as a Cleardown call.

  • Page 48: Dtmf Live Dial Mode (Gm360 With Smart Mic, Gm380)

    2-30 FEATURES AND BENEFITS 11.2 DTMF Live Dial Mode (GM360 with SMART mic, GM380) There are two ways to access DTMF live dial on the radio: Send a telephone interconnect call (5T or DTMF sequence) to a station that connects to a telephone line.

  • Page 49: Group Calls

    5 Tone (Select 5) Decoder 2-31 12.3 Group Calls Group Calls allows a single user to call a number of other radio users at the same time for a one to many conversation. Like a conference call, the entire conversation is shared with everybody in the team.

  • Page 50: Status Decode Display (Gm360, Gm380)

    Call Back As the GM300 Series radios are able to work out the identity of the calling radio, it is possible to use this number to Call Back to the original caller. The caller’s ID is immediately copied into the call back sequence.
  • Page 51 5 Tone (Select 5) Decoder 2-33 If the received telegram does not have address digits, the call is not placed in the Missed Calls List. If a second call occurs from a radio ID already stored in the Missed Calls List, only the most recent information is stored.

  • Page 52: Additional Decode Functions

    2-34 FEATURES AND BENEFITS 13.0 Additional Decode Functions In addition to individual and group call alerts, the functions available to be activated on successful decode are: 13.1 Start Auto-Reset and Stop Auto-Reset (Cleardown) The Auto Reset Timer can be started and stopped by decode of a 5 tone sequence. Start Auto Reset decode starts the auto reset timer and opens the squelch so that voice messages are heard.

  • Page 53: Stun / Unstun

    13.4 Auto-Acknowledge Features When the GM300 Series radio decodes one of its 5 tone sequences, it can be programmed to automatically send back a 5 tone telegram. This provides an (audible) 5 tone response to the calling radio, so that they know that their call has been received.

  • Page 54: Call Forward

    2-36 FEATURES AND BENEFITS 13.5 Call Forward Feature Call Forward allows calls to be forwarded to a portable radio, a 5 tone pager or another radio user. This can be used if the user is away from the vehicle, or does not want to be disturbed. Benefits Enables re-routing of calls when user is away from vehicle.
  • Page 55 Additional Decode Functions 2-37 TX Cycle: Telegram A special 5 tone emergency telegram can be transmitted, to activate emergency mode on the central dispatcher’s equipment (e.g. Centro Plus desktop controller). This telegram can also contain Status information. TX Cycle: Voice Message An emergency message can be pre-recorded which is sent automatically when the emergency call feature is activated.

  • Page 56: Lone Worker

    2-38 FEATURES AND BENEFITS 13.6.8 Emergency Microphone Gain It is quite likely, especially if a hidden emergency microphone is used, that the speech level will be lower than normal operational situations. Therefore, a special microphone gain can be set for emergency operation, to amplify quiet sounds.

  • Page 57: Option Board Support

    The Option Board is plugged into a purpose designed connector fitted on the radio motherboard; no soldering of wires is required. Option Boards presently available are: Voice Storage - (available through Motorola) SmarTrunk - (available from SmarTrunk Systems Inc) Transcrypt Encryption - (available from Transcrypt International) For information regarding the operation of these third party Option Boards, and the considerable benefits they provide, please contact the appropriate supplier.

  • Page 58: User Indications

    2-40 FEATURES AND BENEFITS 14.1.2 Emergency Message Feature (GM360, GM380) An emergency message may be pre-recorded using the voice recorder and sent automatically when the emergency call feature is activated. This message may contain, for example, the user’s location or status which may prove useful to the recipient, especially if, in the emergency situation, the user is unable to talk.

  • Page 59: Keypad (Gm360 With Smart Mic, Gm380)

    User Indications 2-41 15.3 Keypad (GM360 with SMART mic, GM380) A touch tone keypad may be used for dialing a phone number (DTMF), for changing channel or entering an address or status number. Benefits Allows rapid channel, address and status selection; particularly useful on a large or complex system.

  • Page 60: Installation

    2-42 FEATURES AND BENEFITS Benefits Audible indicators enable users to hear the call progress without having to look at the radio. Improves the “user friendliness” of radio operation. Specific user requirements can be met. Volume of alert tones can be linked to received volume level. 15.5.2 Escalert Escalert allows the volume of incoming call indications to steadily increase.

  • Page 61: Other Dealer Benefits

    Other Dealer Benefits 2-43 17.0 Other Dealer Benefits 17.1 Password Protection of the Codeplug The codeplug that is programmed into a radio can be password protected. If the codeplug is password protected, the correct password must be entered into the CPS before it will read the radio. However, a new codeplug can be programmed into a radio with a password protected codeplug;...

  • Page 62: Radio Feature Comparisons

    Radio Feature Comparisons 18.1 GM340/GM360/GM380 vs GP300 Series vs GM950 This chart highlights the differences between the New GM300 Series of Professional Radios and their predecessors in the Motorola range of portable and mobile radios. New Mobile Feature Feature available...
  • Page 63 Radio Feature Comparisons 2-45 Table 2-5 Comparison of Motorola Radios (Continued) GM300 GP300 GM950 Professional Professional Mobile Series Mobile Series Portable Series Feature description Default settings Display CPS specified text current channel channel, status & address Up/down navigation buttons channel, address or status...
  • Page 64 2-46 FEATURES AND BENEFITS Table 2-5 Comparison of Motorola Radios (Continued) GM300 GP300 GM950 Professional Professional Mobile Series Mobile Series Portable Series Feature description Transmit: TOT Cumulative TOT TOT pre-alert timer TOT rekey inhibit timer Dekey telegram on TOT Transmit: Transmit Admit Criteria...
  • Page 65 Radio Feature Comparisons 2-47 Table 2-5 Comparison of Motorola Radios (Continued) GM300 GP300 GM950 Professional Professional Mobile Series Mobile Series Portable Series Feature description External Output line function Disabled Carrier Detect PL/DPL Detect PL override Radio Busy External Alarm Per channel output...
  • Page 66 2-48 FEATURES AND BENEFITS Table 2-5 Comparison of Motorola Radios (Continued) GM300 GP300 GM950 Professional Professional Mobile Series Mobile Series Portable Series Feature description Conventional Signalling: Select 5 Encode 5T sequence digits 5T sequences Telegrams Simultaneous PL & 5T encode...
  • Page 67 Radio Feature Comparisons 2-49 Table 2-5 Comparison of Motorola Radios (Continued) GM300 GP300 GM950 Professional Professional Mobile Series Mobile Series Portable Series Feature description Select 5 Decode Actions Call back Priority decode Stun/unstun Missed calls list Authorisation Cleardown / remote close...
  • Page 68 2-50 FEATURES AND BENEFITS Table 2-5 Comparison of Motorola Radios (Continued) GM300 GP300 GM950 Professional Professional Mobile Series Mobile Series Portable Series Feature description Conventional Signalling: DTMF (encode only) DTMF sequence digits Pre-programmed seq Telephone interconnect calls Live dial (via keypad)

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