Scope Of Manual; Warranty And Service Support; Warranty Period And Return Instructions; After Warranty Period - Motorola GM328 Service Manual

Section 1
INTRODUCTION
1.0

Scope of Manual

This manual is intended for use by service technicians familiar with similar types of equipment. It
contains service information required for the equipment described and is current as of the printing
date. Changes which occur after the printing date may be incorporated by a complete manual
revision or alternatively as additions.
Before operating or testing these units, please read the Safety Information section in the
NOTE
front of this manual.
2.0

Warranty and Service Support

Motorola offers support which includes: full exchange and/or repair of the product during the
warranty period; and service/repair or spare parts support out of warranty. Any "return for exchange"
or "return for repair" to an authorized Motorola Dealer must be accompanied by a Warranty Claim
Form. Warranty Claim Forms are obtained by contacting an Authorized Motorola Dealer.
2.1

Warranty Period and Return Instructions

The terms and conditions of warranty are defined fully in the Motorola Dealer or Distributor or
Reseller contract. These conditions may change from time to time, and the following subsections
are for guidance purposes only.
In instances where the product is covered under a "return for replacement" or "return for repair"
warranty, a check of the product should be performed prior to shipping the unit back to Motorola.
This is to ensure that the product has been correctly programmed or has not been subjected to
damage outside the terms of the warranty.
Prior to shipping any radio back to the appropriate Motorola warranty depot, please contact
Customer Resources. All returns must be accompanied by a Warranty Claim Form, available from
your Customer Resources representative. Products should be shipped back in the original
packaging, or correctly packaged to ensure that no damage occurs in transit.
2.2

After Warranty Period

After the Warranty period, Motorola continues to support its products in two ways:
1. Motorola's Accessories and Aftermarket Division (AAD) offers a repair service to both end
users and dealers at competitive prices.
2. AAD supplies individual parts and modules that can be purchased by dealers who are techni-
cally capable of performing fault analysis and repair.
1-1