Technical Support And Assistance; Installation Recommendations - Nexcom NDiS 161 User Manual

Preface

Technical Support and Assistance

1. For the most updated information of NEXCOM products, visit NEX-
COM's website at www.nexcom.com.
2. For technical issues that require contacting our technical support team
or sales representative, please have the following information ready
before calling:
– Product name and serial number
– Detailed information of the peripheral devices
– Detailed information of the installed software (operating system,
version, application software, etc.)
– A complete description of the problem
– The exact wordings of the error messages
Warning!
1. Input voltage must be 12Vdc, 5A max.
2. Handling the unit: carry the unit with both hands and handle it with
care.
3. Maintenance: to keep the unit clean, use only approved cleaning prod-
ucts or clean with a dry cloth.
4. CompactFlash: Turn off the unit's power before inserting or removing a
CompactFlash storage card.
Copyright © 2008 NEXCOM International Co., Ltd. All Rights Reserved.

Installation Recommendations

Ensure you have a stable, clean working environment. Dust and dirt can
get into components and cause a malfunction. Use containers to keep
small components separated.
Adequate lighting and proper tools can prevent you from accidentally
damaging the internal components. Most of the procedures that follow
require only a few simple tools, including the following:
• A Philips screwdriver
• A flat-tipped screwdriver
• A grounding strap
• An anti-static pad
Using your fingers can disconnect most of the connections. It is recom-
mended that you do not use needlenose pliers to disconnect connections
as these can damage the soft metal or plastic parts of the connectors.
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NDiS 161 User Manual