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Fax reception fails
Step
Questions / actions
1
Is the phone line properly connected to the
modem card and the wall jack?
2
Properly connect the phone line to the
modem card and wall jack.
Did this fix the problem?
3
Check for a dial tone.
Is there a dial tone?
4
Use a telephone to test the phone line's
ability to send and receive calls.
Did the phone line work properly?
5
Use a telephone handset to verify the phone
line is free of static or external noise.
Is the phone line noise-free?
6
Use the MFP on a properly functioning
phone jack.
Did this fix the problem?
7
In <diags / config menu>, verify that the
Enable Fax Receive setting is on.
Is the setting set to on?
8
Set "Enable Fax Receive" to On.
Did this fix the problem?
9
Is Distinctive Ring enabled?
10
Turn on Distinctive ring.
Did this fix the problem?
11
Is the phone line analog?
12
Is the VOIP server configured to support
fax?
13
Does the MFP have reception issues with
only a certain remote device?
14
Verify communications with a different
remote device.
Can the other device receive faxes?
15
Go to the Administrator menu. Enter the Fax
settings - Analog Fax Settings submenu.
Verify the Block No Name Fax user setting.
Is it enabled?
Yes
Go to step 3.
Go to step 2.
Problem resolved.
Go to step 3.
Go to step 4.
Go to step 6.
Go to 7.
Go to step 5.
Go to step 7.
Go to step 6.
Problem resolved.
Go to step 7.
Go to step 9.
Go to step 8.
Problem resolved.
Go to step 9.
Go to step 11.
Go to step 10.
Problem resolved.
Go to step 11.
Go to step 13.
Go to step 12.
Go to step13.
Stop here. This is an
issue with the VOIP
provider.
Go to step 14.
Go to step 15.
The issue is with the
Go to step 15.
other device.
Go to step 16.
Go to step 17.
Diagnostic information
7541-03x
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