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12CI400A
countertop dispenser
Following installation, please forward this manual
Ice and Water Dispensers
Installation, Operation and Service Manual
12CI400A
countertop dispenser with
SensorSAFE
(shown with legs accessory)
to the appropriate operations person.
801 Church Lane • PO Box D, Easton, PA 18044, USA
Toll free (800) 523-9361 • (610) 252-7301
Fax (610) 250-0696 • www.follettice.com
wall mount dispenser (available
™
actuation
with or without drain pan)
12 Series
12HI400A
208595R09
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Table of Contents
Troubleshooting
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Summary of Contents for Follett Symphony 12CI400A
- Page 1 12 Series Ice and Water Dispensers Installation, Operation and Service Manual Order parts online www.follettice.com 12CI400A 12CI400A 12HI400A countertop dispenser countertop dispenser with wall mount dispenser (available SensorSAFE ™ actuation with or without drain pan) (shown with legs accessory) Following installation, please forward this manual to the appropriate operations person.
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Page 2: Table Of Contents
Follett receives the equipment at the factory in Easton, PA within 30 days after issuance of the return authorization number. The equipment must be returned in Follett packaging. If the packaging has been damaged or discarded, Follett will forward, at the customer’s expense, new packaging. -
Page 3: Welcome To Follett Corporation
Before you begin After uncrating and removing all packing material, inspect the equipment for concealed shipping damage. If damage is found, notify the shipper immediately and contact Follett Corporation so that we can help in the filing of a claim, if necessary. -
Page 4: Specifications
22.625" air exhaust (575mm) intake 32.5" (826mm) 3/4" FPT drain 3/8" FPT water inlet intake 18" 16" (458mm) 4" (407mm) 23.5" (102mm) power cord (597mm) Dispenser front view Dispenser rear view Dispenser side view Specifications Electrical 115V, 60Hz, 1 phase, 13.0 amps. Connect to 20 amp circuit, fuse or breaker. Note: It is preferred that circuit be protected by a GFCI. -
Page 5: Installation
Installation Before you begin All dispensers must be installed level in both directions to ensure proper operation. Service and ventilation clearances: 6" (153mm) on right side of dispenser, 6" (153mm) at top for ventilation and 12" (305mm) at top recommended for service. Countertop units installed without legs provide the option of taking utilities out bottom or back of dispenser (on wall mount units and countertop units with legs, utilities exit from back). -
Page 6: Installing Countertop Dispenser With Legs Accessory
Fig. 3 – Rear exiting utilities Fig. 2 – Bottom exiting utilities (countertop units) (countertop units) Move pipe plug to back of unit 3/4" FPT drain 16" (407mm) 11.7" (298mm) Remove poly tubing and 3/8" OD push-in water inlet fitting for water inlet 8.1"... -
Page 7: Installing Wall Mount Dispensers
Installing wall mount dispensers Notes: No drain pan is provided since the dispenser is intended to be installed above a sink. (Contact Follett if a drain pan is desired.) SensorSAFE actuation is standard. (Contact Follett if lever actuation is desired. A deeper cabinet will be needed.) Recommended minimum counter depth and mounting height shown on Fig. - Page 8 Installing wall mount dispensers Fig. 6 – Wall mounting dimensions outline of dispenser Caution: Do NOT rest dispenser weight on 13" (331mm) bottom of support bracket. 6.5" 8" (166mm) (204mm) .437 14" (356mm) 7" Fig. 7 – Wall mount side view (178mm) 22.5"...
- Page 9 Fig. 8 – Wall mount unit bottom panel assembly Fig. 9 – Wall mount bottom view support bracket bottom panel 3/4" FPT drain 3/8" OD push-in screw water inlet Fig. 10 – Front view of wall mount bracket, utility location water and 3/8"...
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Page 10: User Information
User information How the dispenser works Follett’s 12 series automatic-load ice and water dispensers are equipped with Follett’s 400 lb (181kg)/day icemaker. In the continuous icemaking process, water freezes to the inside wall of the evaporator. A rotating stainless steel auger carries the ice to the top of the evaporator where it is compressed and extruded through an outlet port. -
Page 11: Icemaker Cleaning And Sanitizing
Cleaning of the condenser can usually be performed by facility personnel. Cleaning of the icemaker system in most cases should be performed by your facility’s maintenance staff or a Follett authorized service agent. Regardless of who performs the cleaning, it is the operator’s responsibility to see that this cleaning is performed according to the schedule below. -
Page 12: Start-Up Following Cleaning
6. Following manufacturer’s instructions, prepare one gallon (3.8L) of Follett SafeCLEAN Ice Machine Cleaner (one 7 oz packet) or equivalent. Solution temperature must be at least 120° F (48.9° C). WARNING: Most ice machine cleaners contain citric or phosphoric acid that can cause skin irritation. Read caution label on product and follow instructions carefully. -
Page 13: Service Information
The icemaking process The Follett icemaker uses a stainless steel jacketed evaporator and operates on a continuous freezing cycle. Water is supplied to the evaporator from the water reservoir where the water level is controlled by a float valve. This valve also shuts off the water supply when the icemaker is not running. -
Page 14: Wiring Diagram - Lever Model
Wiring diagram – lever model... -
Page 15: Wiring Diagram - Sensorsafe Model
Wiring diagram – SensorSAFE model NEUTRAL... -
Page 16: Icemaker Operational And Diagnostic Sequences
Icemaker operational and diagnostic sequences The wiring diagrams that follow illustrate the circuitry of Follett icemakers used with 12 series ice dispensers. Both normal operation (stages 1 - 6) and non-normal diagnostic sequences showing torque-out (stages 7 - 10) for use in troubleshooting are shown. - Page 17 Normal operation – Stage 2 The water sensor verifies water in the float reservoir. The water OK LED (WTR) comes on. At the same time, the gearmotor, compressor and condenser fan motor come on, lighting the drive LED (DR) and compressor LED (C). The high initial current draw of the compressor run winding closes the contacts of the current relay energizing the start winding through the run capacitor.
- Page 18 Normal operation – Stage 4 Once the ice level control opens, the B-E LED goes out. After a 10 second delay the compressor LED (C), compressor and fan motor go off. (Should the ice level control not remain open for 10 seconds, the icemaker will continue to run.) The gearmotor continues to run and the DR LED remains lighted for 60 seconds.
- Page 19 Normal operation – Stage 6 When the dwell time of 20 minutes has expired, the B-T LED goes off. The icemaker goes through the normal start-up sequence when the bin level control signals the control board for ice. The WTR LED will remain on as long as the water sensor in the float reservoir senses water.
- Page 20 Diagnostic sequence – Stage 8 If the restart is successful the 20M LED goes off, the 60 minute timer LED (60M) comes on. The 60M LED remains on for 60 minutes from restart. A lighted 60M LED indicates that the icemaker has experienced an over- torque condition.
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Page 21: Refrigeration Cycle Diagram
Diagnostic sequence – Stage 10 If the water level in the float reservoir drops to an unacceptable level, the WTR LED goes out, shutting the icemaker off. Also, the BT LED comes on, preventing the icemaker from restarting for twenty minutes. If water is restored, the WTR LED comes back on and flashes to alert the technician that water to icemaker has been lost. -
Page 22: Icemaker Capacity Chart
Refrigeration pressure data Air-cooled icemaker capacity/24 hrs. Ambient Air Temperature ˚F/˚C lbs. lbs. lbs. lbs. lbs. Air-cooled Icemaker Refrigeration Pressure Discharge Pressure/Suction Pressure Ambient air temperature ˚F/˚C 60/16 80/27 100/38 ˚F/˚C 174/23 245/31 237/37 50/10 174/23 244/30 326/38 70/21 190/25 265/32 347/40 90/32... -
Page 23: Refrigeration System Data And Requirements
Refrigerant replacement requirements 1. Non-contaminated refrigerant removed from any Follett refrigeration system can be recycled and returned to the same system after completing repairs. Recycled refrigerant must be stored in a clean, approved storage container. If additional refrigerant is required, virgin or reclaimed refrigerant that meets ARI standard 700-88 must be used. -
Page 24: Dispenser Troubleshooting - Lever Models
Ice capacity test Icemaker production capacity can only be determined by weighing ice produced in a specific time period. 1. Remove top panel and hopper lid of unit. 2. Weigh and record weight of container used to catch ice. 3. Run icemaker for at least 15 minutes. 4. -
Page 25: Dispenser Troubleshooting - Sensorsafe Models
Troubleshooting the dispenser – SensorSAFE models Problem: Does not dispense ice and/or water Action LED status Solution ICE/WTR Check LEDs on Check circuit breakers and power switch. Restore control board power or replace defective switch. Press clean switch on lower left side of electrical enclosure to return board to normal operation. -
Page 26: Icemaker Troubleshooting
Poor quality ice. 4. Improper exhaust air provisions. 4. Provide proper exhaust air provisions 5. Faulty expansion valve. per Follett installation manual. 6. Low refrigerant charge. 5. Replace expansion valve. 7. Superheat incorrect. 6. Check for leaks; repair, evacuate, and 8. - Page 27 6. Icemaker runs 1. Kink in ice transport tube. 1. Eliminate kink and check that tube for short period 2. Bin level control remains in closed routing complies with Follett icemaker of time and shuts position. installation manual. down on torque 3.
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Page 28: Disassembly And Replacement Instructions
Disassembly and replacement instructions Dispense chute removal stud assembly 1. Remove top cover (see page 30). 2. Remove stainless front cover (see page 30). agitator 3. Slide plastic dispense chute cover up and out to remove. 4. Remove four (4) push fasteners holding dispense tube in place and remove tube. - Page 29 Evaporator disassembly Note: The upper bearing, lower bearing and auger assemblies must be replaced as assemblies. The bottom and top bearing assemblies cannot be field assembled to factory specifications. 1. Disconnect power to icemaker. 2. Shut off water to icemaker. 3.
- Page 30 Panel removal top cover front cover screw Front cover: Remove 2 screws. Lift cover up and Top cover: Lift cover up and off Velcro strips. forward to unhook from keyhole slots and clear tabs on bottom of cover. back panel screw RH side panel LH side...
- Page 31 Thermostat and ice transport tube replacement ice tube retainer ice tube gasket Ice transport tube: tube may extend a maximum of 1/4" (6mm) into ice bin 3" (76mm) capillary tube 2" (51mm) bracket .50 TYP Thermostat: hand bend cap tube end as shown Top view Ice transport tube replacement...
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Page 32: Replacement Parts
Replacement parts Dispenser exterior Part # Description Reference # 502818 Cover, front 502819 Cover, dispense assembly 502400 Cover, dispense assembly, ice 502402 Louver, intake 502412 Grille, drain pan Not shown 502883 Drain pan, plastic 502410 Drain pan assembly (includes base, pan and grille) 502394 Panel, rear 502399... -
Page 33: Wheelmotor And Drive System
Wheelmotor and drive system storage hopper interlock switch Top view Part # Description Reference # 502580 Motor, wheel, long shaft (includes 502537) 502384 Drive shaft extension 502385 Coupling (includes key) (short shaft motor only) 501273 Key, 1/8" sq x 1-1/4 lg 502414 Baffle, ice (securing hardware included) 502387... - Page 34 Dispense chute and splash panel — lever model water solenoid assembly Part # Description Reference # 502513 Chute assembly, ice 502249 Chute, water 502247 Bracket, dispense chute (includes four (4) 502057 fasteners) 502417 Lever 501100 Thumbscrew 502409 Switch, dispense, water/ice (includes nut, boot and spacer) 502418 Boot, dispense switch button (mounts over the dispense button) 502057...
- Page 35 Dispense chute and splash panel – SensorSAFE model Part # Description Reference # 502513 Chute assembly, ice 502249 Chute, water 502247 Bracket, dispense chute (includes four (4) 502057 fasteners) 00122978 Sensor (includes 502690 and 203611) 501100 Thumbscrew 502819 Cover, dispense chute 502421 Solenoid assembly (includes solenoid, fittings, tube &...
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Page 36: Icemaker Components
Not shown Water filter kits and cartridges Part# Description 00130299 Follett QC4-FL4S water filter system (includes FL4S primary cartridge and head, coarse pre-filter and head, pressure gauge, flushing valve; assembled and installed on mounting bracket) 00130245 Follett FL4S primary replacement cartridge... - Page 37 Icemaker components Right side view Rear view OPERATE UNIT WITH PANELS REMOVED. Top view (lower section) Left side view...
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Page 38: Electrical Components
Electrical components Side view Top view Part # Description Reference # 502780 Capacitor, start, compressor, 115V, 60Hz 501588 Relay, start, compressor, 115V, 60Hz 502331 Board, control circuit, 115V, 60Hz 502116 Water sensor 502392 Switch, on/off, compressor 502209 Switch, rocker, power 502209 Switch, rocker, bin signal 502409... - Page 39 Evaporator replacement parts Part # Description Reference # 502735 Coupling, vee band, includes nut 502736 Bearing assembly, top 502110 Loop, ice compression, beveled 502737 Auger 502725 Evaporator (includes insulation jacket, 502740) 5 500496 O ring, bearing housing 502738 Bearing assembly, bottom (includes O rings and condensate shield) 501063 O ring, mounting base...
- Page 40 801 Church Lane • PO Box D, Easton, PA 18044, USA Toll free (800) 523-9361 • (610) 252-7301 208595R09 Fax (610) 250-0696 • www.follettice.com 09/06...
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