Related Manuals for Ericsson Basic telephone
Summary of Contents for Ericsson Basic telephone
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Page 1: User Guide
User Guide Analog Telephones Analog and Ericsson Basic/Medium telephones for BusinessPhone 250 and BusinessPhone 50... - Page 2 Welcome Welcome to the User Guide for the Ericsson Analog Basic, Medium and the ordinary Analog phone in the BusinessPhone 250 and BusinessPhone 50 system from Ericsson. It is a state-of-the-art business communications system. Its alliance of features and facilities effectively improves communications for virtually any kind of organization.
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Page 3: Analog Telephones
Quick Reference Guide and Quick Reference Card Analog Telephones Analog and Ericsson Basic/Medium telephones for BusinessPhone 250 and BusinessPhone 50 Answer calls Inquiry Answer: Lift handset Ongoing conversation: Call 3rd party Answer on another extension: Lift handset Ext. No. Refer back... -
Page 4: Account Number
Quick Reference Guide and Quick Reference Card - Analog Telephones Account number Messages Costs on a selected ”Call me”: * 9 * account no.: Lift handset Voice: Speak Account number Play-back: Call forwarding Re-record: Speak * 2 1 # Fixed diversion: Lift handset Send: * 2 1 *... -
Page 5: Table Of Contents
Table of Contents Table of Contents page Description - Ericsson Basic Telephone ....6 Description - Ericsson Medium Telephone ..8 Incoming Calls ..........10 Outgoing Calls ..........12 During Calls ............16 Call Forwarding ..........20 Information ............26 Internal Messages ..........29 Mailbox System ..........32 Abbreviated Numbers ........34 Group Facilities ..........38... -
Page 6: Description - Ericsson Basic Telephone
Description - Ericsson Basic Telephone Description - Ericsson Basic Telephone (bottom side) PQRS WXYZ Tone Redial Prog BusinessPhone - Analog Telephone... - Page 7 Description - Ericsson Basic Telephone Mute To switch the microphone on or off. See section ”During calls”. Tone Temporary change to tone dialling. Last number redial / Pause key a. Redial last number dialled. b. Insert a pause if you have to wait for dial tone.
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Page 8: Description - Ericsson Medium Telephone
Description - Ericsson Medium Telephone Description - Ericsson Medium Telephone (bottom side) Message waiting Program PQRS WXYZ Tone Redial Line Mute To switch the microphone on or off. See section ”During calls”. Tone Temporary change to tone dialling. BusinessPhone - Analog Telephone... - Page 9 Description - Ericsson Medium Telephone Last number redial / Pause key a. Redial last number dialled. b. Insert a pause if you have to wait for dial tone. R-key Used for example to make an inquiry, to transfer a call or to establish a conference, see section ”During calls”.
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Page 10: Incoming Calls
Incoming Calls Incoming Calls A ringing signal indicates an incoming internal- or external call. Answer calls Lift the handset On another extension You can answer a call to another extension from any phone in your office. Lift the handset and call the ringing extension You receive busy tone. -
Page 11: Answer A Second Call
Incoming Calls Answer a second call A call waiting tone will inform you, during a conversation, that a second call is waiting on your phone. (See also Camp on). You have two options. Option 1: Finish the ongoing call: Replace the handset The new call will be signalled on your phone. -
Page 12: Outgoing Calls
Outgoing Calls Outgoing Calls Sometimes you make a call but the person is not available. These functions will help you in your attempts to establish contact with the called party. Make calls How to make internal and external calls. Lift the handset and dial either: An extension number to make an internal call, The digit(s) for external call access and the external number Note: Which digit to press for external call access,... -
Page 13: Last External Number Redial
Sometimes it is required to wait for a new dialling tone after dialling the prefix digit when making an external call. In such situations, you must store the pause for a new dial tone into the number: On the Ericsson Basic and Medium telephone: Redial Press Note: This function is not supported for other analog telephones. -
Page 14: Automatic Call-Back
Outgoing Calls Automatic call-back You call an extension and receive busy tone or get no answer. This can also be used if no external line is free: Press Verification tone. Replace the handset You are called back if the extension finishes the ongoing call or the next time the extension finishes a new call. -
Page 15: Busy Extension
Outgoing Calls Busy extension You call an extension and receive busy tone. Camp-on You can notify a busy extension of your call by a muted ringing call (if this function is allowed). Press to camp on (Keep handset off hook) When the called extension replaces the handset it will be called automatically. -
Page 16: During Calls
You can for instance make an inquiry, transfer the call or create a conference. Monitoring Note: This section only applies to the Ericsson Medium telephone. You have an ongoing conversation via the handset. - Page 17 During Calls Mute Note: This section only applies to the Ericsson Basic and Medium telephone. You have an ongoing conversation. Press to switch the microphone on or off When the lamp lights, the caller will not be able to hear the conversation in your room.
- Page 18 During Calls Transfer You have an ongoing internal or external conversation and you want to transfer the ongoing call. Press Call the third party You can transfer the call before answer or wait for answer Note: Make sure, that you are connected to the desired party.
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Page 19: Dial Mode
Replace the handset to leave the conference Dial mode Note: This section only applies to the Ericsson Basic and Medium telephone. If your telephone is in the pulse dialling mode, and you want to use any of the automated data services that require tone dialling, you can switch temporarily to tone dialling during a call, e.g. -
Page 20: Call Forwarding
Call Forwarding Call Forwarding When you are not available to take calls or decide to answer your calls on another extension, it is useful to forward your calls to an alternate answering position. If you urgently need to talk to someone who has forwarded his calls, the system is also equipped with a bypass function. -
Page 21: Fixed Diversion
Call Forwarding Fixed diversion This function directs your calls to a pre-programmed answering position (e.g. secretary). Activate fixed diversion * 2 1 # Lift the handset and dial to activate diversion Cancel diversion # 2 1 # Lift the handset and dial to cancel diversion BusinessPhone - Analog Telephone... -
Page 22: Individual Diversion
Call Forwarding Individual diversion This feature gives you the possibility to divert your calls to internal and external positions, e.g. to any directory number, a colleague’s extension, an external number or a common abbreviated number (e.g. your car telephone). Note: In order to prevent misuse, individual external diversion can be blocked for your extension, see section “Security”. - Page 23 Call Forwarding Program and activate a new external diversion address To set a new individual external diversion address: Lift the handset * 2 2 * Dial Dial the digit(s) for external call access and enter the new external diversion address A maximum of 24 digits.
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Page 24: Follow Me
Call Forwarding Follow me If you are in another room, you can still answer your calls by forwarding them to where you are. To activate Follow me, ”Individual Diversion” must be active on your telephone. Activate follow me Note: This procedure has to be executed from the telephone the calls are diverted to. -
Page 25: Bypass Call Forwarding
Call Forwarding Bypass call forwarding Bypass call forwarding makes it possible to call a specific extension, even if call forwarding is activated on this extension. Lift the handset * 6 0 * Dial Enter extension number Press You will be connected to the specified extension, regardless of which type of call forwarding the called extension has activated. -
Page 26: Information
Information Information If you are not in the office for a certain period of time (e.g. meet- ing, vacation, lunch, illness), this feature allows you to inform your callers why you are absent. External callers will be routed to the operator who also has access to your absent info. -
Page 27: Pre-Defined Texts
Information Pre-defined texts Enter ”Code” and Enter ”Completing info” from the table below If you do not know the time of return, just press # . Code Completing info Time of return hour (00-23) minute (00-59) Date of return month (01-12) day (01-31) Lunch back at, hour minute Meeting... - Page 28 Information Voice information Lift the handset * 2 3 * Press to enter information mode Press and speak Press to play-back and listen to your recording Press and speak to re-record Press to activate Internal callers will hear the information via the handset or the loudspeaker.
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Page 29: Internal Messages
Internal Messages Internal Messages You can send a call-back or a voice message when you call an extension and receive busy tone or get no answer. The BusinessPhone 250 and BusinessPhone 50 system is also equipped with a dictaphone function. Send message To send a message to an extension when you receive busy tone or get no answer. -
Page 30: Check And Store Received Messages
Internal Messages Check and store received messages You can check and store your received messages. Received messages are divided into following three categories: • New messages (not heard or read) • Heard/Read messages • Stored messages Note: Messages are deleted from the system after a certain time. -
Page 31: Dictaphone Function
Internal Messages Dictaphone function If you want to record and retrieve personal voice messages you can use the dictaphone function. A dictaphone message is treated as a normal message. How to retrieve dictaphone messages, see section “Check and store received messages”. Record message To start the recording: Lift the handset... -
Page 32: Mailbox System
Mailbox System Mailbox System While you are away from the office, callers can leave messages in your individual mailbox. You are also able to record your personal greeting, see section “Personal greeting”. Individual mailbox system If you are not in the office, you can give the service to the caller to leave a message in your mailbox. -
Page 33: Personal Greeting
Mailbox System Retrieve messages When you lift the handset and receive a special dial tone, either a diversion is activated or a message is waiting. * 5 9 # Lift the handset and dial See section “Check and store received messages”. Personal greeting Depending on the type of diversion you want to activate, you can leave three different personal greetings to the caller. -
Page 34: Abbreviated Numbers
Abbreviated Numbers Abbreviated Numbers By using abbreviated numbers, you can make calls simply by pressing a few keys. Frequently used external numbers are stored as ”common abbreviated numbers” in the exchange. Up to 10 ”individual abbreviated numbers” (your personal most frequently used external numbers) can be stored and used on the keys ”... - Page 35 Abbreviated Numbers Individual abbreviated numbers You can program and activate your most frequently used external numbers on the keys ” * * 0” to ” * * 9”. Lift the handset and press Dial the abbreviated number A number between 0 and 9. Program individual abbreviated number How to program external numbers on the keys 0 to 9.
- Page 36 Abbreviated Numbers Dial-by-name Note: This section only applies to the Ericsson Medium telephone. You can program and activate directory numbers (extensions and common abbreviated numbers) on the programmable keys. Stored numbers can consist of maximum 16 digits. Lift the handset...
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Page 37: Quick Dial Number
Abbreviated Numbers Quick dial number Note: This section only applies to the Ericsson Basic telephone. This feature lets you call by pressing only one button, regardless of how many digits there are in the regular telephone number. The stored number can consist of maximum 16 digits. -
Page 38: Group Facilities
Group Facilities Group Facilities When you are working together in a team the following group facilities can be very useful. Group hunting Your telephone can be included in one or several hunt groups. In a hunt group all members are represented with one common directory number. - Page 39 Group Facilities Log in Before you can answer group hunting calls, you must log in. To log in to one hunt group: * 2 8 * Lift the handset and dial Dial the hunt group code Please ask your system administrator for the configured number. Press To log in to all hunt groups: * 2 8 *...
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Page 40: Group Call Pick Up
Group Facilities Group call pick up In a Pick up group, any member can answer any individual call to group members. You answer a call to the group by dialling a special answering number. Please ask your system administrator for the configured number. Lift the handset Dial the group call pick up code Common bell... -
Page 41: Other Useful Facilities
Other Useful Facilities Other Useful Facilities By using these facilities your productivity will be increased, e.g. you can set reminders for important meetings, place the costs for external calls on separate accounts and much more... Reminder The phone can be set to remind you at any time within the next 24 hours (multiple settings are allowed). -
Page 42: Automated Attendant
Other Useful Facilities Automated attendant The Automated Attendant facility sends voice instructions to external and internal callers, informing them of all possible options they can choose. Voice instructions lead the callers step by step to the desired destination. Lift the handset Dial the Automated Attendant directory number Please ask your system administrator for the Automated Attendant directory number. -
Page 43: Direct Inward System Access (Disa)
Other Useful Facilities Account number You can place costs for external calls on a selected account number (up to 15 digits). Lift the handset * 9 * Dial Enter account number and press Internal dial tone. Make the external call. Direct Inward System Access (DISA) If you are working externally and you have the need to make business calls, call your company and use the company PBX to... -
Page 44: Tandem Configuration
Other Useful Facilities Tandem configuration The tandem configuration is a unit, consisting of two telephones using the same directory number. One of the telephones is defined as the ”Primary” and the other one as the ”Secondary”. This function enhances the communication for users that, for example, have a wired phone on their desk (the ”primary tele- phone”) and need to be mobile within their company’s building with their own portable (the ”secondary telephone”). -
Page 45: Ip Calls
Other Useful Facilities Transferring a call between members of a tandem unit Press Dial own directory number Replace the handset Networking Networking is the connection of several premises within a company. The connection can be set up via leased lines, public lines, Local Area Network (LAN) or Wide Area Network (WAN). -
Page 46: Security
Security Security You can block your extension in order to prevent unauthorized use of your telephone, e.g if your external calls are placed on a specific account number. Block extension Lift the handset * 7 2 # Dial to block your extension Verification tone. -
Page 47: Select Password
Security Select password You can use your four-digit password for blocking your phone from unauthorized use, or for making external calls from any blocked extension. Lift the handset # * 7 2 # Dial to select a new password Dial your present password The default password is “0000”. -
Page 48: Bypass Blocked Extension
Security Bypass blocked extension In order to make a call, you can temporarily bypass a blocked extension. Bypass own extension Lift the handset * 7 2 * Dial Dial your password Press Dial tone. You can make one call from your extension. Bypass another extension This makes it possible to make a call on another, blocked extension, by using your password. -
Page 49: Least Cost Routing
Least Cost Routing Least Cost Routing Least Cost Routing (LCR) automatically selects the cheapest way to establish the connection to the desired external number. Please ask your system administrator if this function is installed in your system. If the extension has been configured to use LCR, each external call will be analysed and the cheapest way will be selected. -
Page 50: Audible Adjustments
Audible Adjustments Audible Adjustments Note: This chapter only applies to the Ericsson Basic and Medium telephone. In order to satisfy your personal needs, the BusinessPhone 250 and BusinessPhone 50 system is equipped with many options to set and adjust a personal volume and ringing signal. -
Page 51: Ringing Signal Character
Slide to change Notes: Slide switch is slightly different on the Ericsson Medium telephone. You can also temporarily switch your telephone to tone dialling, see section “During calls”. -
Page 52: Flash/Earth Mode
If you cannot use the service, you need to change the mode of the R-button to the “earth” position. Slide to change Note: Slide switch is slightly different on the Ericsson Medium telephone. Hearing aid compability Since your telephone has a built-in inductive coupler for the hard-of-hearing, anyone so desiring can use the telecoil in his/her hearing-aid while telephoning. -
Page 53: Tones And Signals
Tones and Signals Tones and Signals Tones Tones are audible in the handset. Dial tone (System ready to accept digits) Special dial tone (System ready to accept digits, active diversion on telephone) Ringing tone -repeated after 4 s (Ringing signal to called party) Special ringing tone -repeated after 4 s (Ringing signal to line 2) - Page 54 Tones and Signals Signals Ringing signals are emitted from the phone. Internal ringing signal -repeated after 4 s External ringing signal -repeated after 4 s Automatic call-back signal Note: The tones and ringing signals in this guide refer to the standard system but may vary between countries. BusinessPhone - Analog Telephone...
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Page 55: Glossary
Glossary Glossary Abbreviated Number Dialling Dial-by-name Initiating a call to a pre-programmed number Initiation of a call by operating a single key. by dialling a code or pressing a key. Internal numbers (or common abbreviated Short numbers can be: numbers) can be stored on each extension. 1. - Page 56 Glossary Extension Mute All telephones connected to the PBX have a To switch the microphone temporarily off. unique internal number (up to 3 digits). See section ”During calls”. Information Password Internal callers are informed about absence A four-digit code needed to e.g. block your and time of return.
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Page 57: Installation
Installation Installation Install cables Ericsson Basic telephone Ericsson Medium telephone Cable to handset Cable to exchange Wallmounting screw holes You can put the cable to the handset in any of the two notches underneath the telephone. The cable to the exchange has to be plugged in ”ANALOGUE LINE“. -
Page 58: Wall Mounting Handset Hook
Installation Wall mounting handset hook When mounting on a wall, you have to pull out and turn the hook. Install stand and adjust telephone Press to decrease angle Pull to increase angle Adjustable angle BusinessPhone - Analog Telephone... -
Page 59: Placing The Telephone
Installation Placing the telephone • Do not place your telephone on sensitive surfaces. Use a non-slippery pad to protect your furniture from possible damage. • Do not place your telephone near sources of extreme heat, e.g. near the radiator. • Make sure that the line cable isn´t creased. -
Page 60: Troubleshooting
Troubleshooting Troubleshooting This section contains information on how to solve common operational problems. Go through the following steps if you encounter any problems. If this does not solve the problem, contact your system administrator. If others have similar problems, there may be a system error. Fault check list Make sure your telephone is connected to an analog line... -
Page 61: Useful Hints
Useful Hints Useful Hints Connections between external lines With your BusinessPhone PBX, you can establish an external call diversion or a conference with more than one external party or transfer an external call to another external destination (e.g. a mobile phone). These features are very useful for everyday business life. -
Page 62: Index
Common abbreviated numbers 34 Group hunting 38 Common bell 40 Handset volume 50 Conference 19 Hearing aid compability 52 Description - Ericsson basic telephone 6 Incoming calls 10 Description - Ericsson medium telephone 8 Answer 10 Dial mode 19 Second call 11... - Page 63 Index Individual mailbox system 32 Outgoing calls 12 Information 26 Busy extension 15 Call-back 14 Code 27 Camp on 15 Completing info 27 Intrusion 15 Enter 26 Make 12 Erase 28 Redial 13 Save 28 Wait for dialling tone 13 Text 27 Password 47 Voice 28...
- Page 64 Notes BusinessPhone - Analog Telephone...
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Page 65: Designation Card Manager And Voice Guide
Operating system: MS Windows 95/98, MS Windows 2000 or MS Windows NT 4 (service pack 3 or higher) No CD-ROM? Please send an e-mail to: businessphone.documentation@sea.ericsson.se and we will send you a personal copy for free! Voice guide for the integrated... -
Page 67: Answer Calls
Quick Reference Guide Answer calls Transfer Answer: Lift handset Transfer a call: Call 3rd party Replace handset Answer on another (Before or after answer) extension: Lift handset Ext. No. Messages Make calls ”Call me”: Internal calls: Lift handset Ext. No. Voice: Speak External calls:... - Page 68 This requires a true understanding of how businesses and professionals interact— Ericsson is the leading provider in the new an understanding that goes far beyond telecoms world, with communications meeting just the technological solutions that combine telecom and requirements.
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