Ericsson BusinessPhone 50 User Manual
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Ericsson BusinessPhone 50 User Manual

Ericsson BusinessPhone 50 User Manual

Executive telephone, businessphone communication platform
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Executive Telephone
BusinessPhone Communication Platform
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  • Page 1 Executive Telephone BusinessPhone Communication Platform User Guide Cover Page Graphic Place the graphic directly on the page, do not care about putting it in the text flow. Select Graphics > Properties and make the following settings: • Width: 15,4 cm (Important!) •...
  • Page 2 TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing, performance or use of this material.
  • Page 3 Quick Reference Guide and Quick Reference Card Executive Telephone System telephone for BusinessPhone Communication Platform Answer calls You get busy tone or no answer Answer: Lift handset or Line 1 Automatic call-back: call-back Replace handset Answer on another Lift handset when called back pick-up extension: Ext.
  • Page 4 Quick Reference Guide and Quick Reference Card Executive Telephone Transfer Reminder * 3 2 * Transfer a call: Inquiry Call 3rd party Reminder (24 hours): Reminder time transfer activate # 3 2 # Replace handset Cancel reminder: (Before or after answer) Messages Call forwarding Message...

  • Page 5: Table Of Contents

    Table of Contents Table of Contents page Description ............6 Incoming Calls ..........9 Outgoing Calls ..........12 During Calls ............ 17 Call Forwarding ..........22 Information ............. 29 Internal Messages .......... 34 Mailbox System ..........42 Abbreviated Numbers ........49 Call Metering ..........

  • Page 6: Description

    Description Description Display 3x40 characters. See section “Display Info” on page 91. Menu function keys The functions depend on the traffic state and will be shown on the last line of the display. When you are requested to “(see display)”, press the required key to access the function.
  • Page 7 Description Dual-function programmable keys (A-N) Storing numbers, program functions. See section “Programming” on page 87. Dual-function programmable key (C) / Headset key a. Storing numbers and program functions. b. The headset function is only available with option unit (DBY 410 02) installed. The headset key is programmed by the system administrator.
  • Page 8 Description Microphone Optional key panel (A-Q) 17 dual-function programmable keys per key panel. Four panels can be connected. Note: If one or two key panels are used, the optional key panel DBY 409 01 may be used. However, if three or four key panels are used, all optional key panels must be of type DBY 409 02.

  • Page 9: Incoming Calls

    Incoming Calls Incoming Calls Internal calls A ringing signal and a flashing lamp indicates an incoming call. The display shows the number and the name of the internal caller. External calls A ringing signal and a flashing lamp indicates an incoming call. If you are connected to a digital trunk line (ISDN), the display shows the number of the external caller and in case of diversion in the public net the display shows the number of the diverted as well as...
  • Page 10 Incoming Calls On another extension You can answer a call to another extension from any phone in your office. Call the ringing extension You receive busy tone. 12 May 10:35 +15° ANDERSEN ANDREAS BUSY camp-on call-back pick-up intrusion pick-up Press (see display) Allow calls on line 2 If you want to receive calls also while speaking you first need to program “Free on 2nd access”...
  • Page 11 Incoming Calls Silent ringing This function is useful if you do not want to be disturbed by the ringing of the telephone. Incoming calls will only be indicated on the display and by the flashing line key. Note: This function requires a certain release number of your telephone (for the Executive telephone it is R9B or higher, see the underside of your telephone).

  • Page 12: Outgoing Calls

    Outgoing Calls Outgoing Calls Sometimes you make a call but the person is not available. These functions will help you in your attempts to establish contact with the called party. Make calls How to make internal and external calls. Lift the handset and dial either: An extension number to make an internal call, The digit(s) for external call access and the external number Note: Which digit to press for external call access,...
  • Page 13 Outgoing Calls Last external number redial When you initiate an external call the system automatically stores all the dialled digits, irrespective of whether the call was successful or not. See also section “Automatic redial” on page 14. Press to redial the last dialled external number The display will show the dialled number.
  • Page 14 Outgoing Calls Automatic call-back You call an extension and receive busy tone or get no answer. 12 May 10:35 +15° BURNES BOBBY BUSY camp-on call-back intrusion call-back Press (see display) Verification tone. Replace the handset or press to finish the procedure You are called back if the extension finishes the ongoing call or the next time the extension finishes a new call.
  • Page 15 Outgoing Calls Activate During the call: Press to activate (pre-programmed) Automatic redial1 The automatic redial lamp is rapidly flashing and is lit when the request is stored and activated. Verification tone. Replace the handset or press to finish the procedure You are called back if the called number finishes the ongoing call or the next time the extension finishes a new call.
  • Page 16 Outgoing Calls Pause It is possible to pause all of your successfully activated requests by programming a separate pause key, see section “Program a function” on page 88. Press to pause (pre-programmed) Pause auto redial The requests are paused and the key lamps of the automatic redial keys are slowly flashing.

  • Page 17: During Calls

    During Calls During Calls The BusinessPhone Communication Platform allows you to handle calls in many different ways. You can switch between handset and handsfree/group conversation, mute the microphones, make an inquiry, transfer the call, create a conference or put the call on hold to perform other tasks.
  • Page 18 During Calls From handsfree to handset You have an ongoing handsfree conversation. Lift the handset Conversation via the handset. Mute You have an ongoing conversation. Press to switch the microphone on or off When the lamp lights, the caller will not be able to hear the conversation in your room.
  • Page 19 During Calls Refer back You have an ongoing conversation on e.g. Line 2 and want to refer back to the parked call on Line 1. The lamp flashes at the parked call. Line 1 Press to park the second call First call is connected.
  • Page 20 During Calls Transfer to a busy extension You can even transfer calls to busy extensions. The other party will hear a muted signal (camp-on), and the call will be extended, as soon as the ongoing call is terminated (if camp-on is allowed). Call-back You are called back, if you have transferred an external call and the other extension has not answered the call within a certain time.
  • Page 21 During Calls Individual hold You have an ongoing conversation, i.e. the “Line 1”-key is lit. Now you want to park the ongoing call for a short while. Line 1 Press the line key The lamp flashes slowly. Line 1 Press again to retake the parked call Common hold Press (pre-programmed) Hold...

  • Page 22: Call Forwarding

    Call Forwarding Call Forwarding When you are not available to take calls or decide to answer your calls on another extension, it is useful to forward your calls to an alternate answering position. If you urgently need to talk to someone who has forwarded his calls, the system is also equipped with a bypass function.
  • Page 23 Call Forwarding Fixed diversion This function directs your calls to a pre-programmed answering position (e.g. secretary). Activate fixed diversion Press Press to activate diversion Diversion All calls to your extension are directed to a pre-programmed address. The display shows the actual diversion state. 12 May 10:35 +15°...
  • Page 24 Call Forwarding Program fixed diversion address If you need to program a new diversion address: prog Press (see display) 12 May 10:35 +15° PHONE PROGRAMMING short-no. diversion ringing diversion Press (see display) Dial new diversion address In case of a typing error, press to delete the latest entered digit.
  • Page 25 Call Forwarding Individual diversion This feature gives you the possibility to divert your calls to internal and external positions, e.g. to any directory number, a colleague’s extension, an external number or a common abbreviated number (e.g. your car telephone). Note: In order to prevent misuse, individual external diversion can be blocked for your extension, see section “Security”...
  • Page 26 Call Forwarding Program and activate a new external diversion address To set a new individual external diversion address: *22* Dial Dial the digit(s) for external call access and enter the new external diversion address A maximum of 24 digits. Note: If your public network requires waiting for a second dial tone, press “...
  • Page 27 Call Forwarding Follow me If you are in another room, you can still answer your calls by forwarding them to where you are. To activate Follow me, “Individual Diversion” must be active on your telephone. Activate follow me Note: This procedure has to be executed from the telephone the calls are diverted to.
  • Page 28 Call Forwarding Bypass call forwarding Bypass call forwarding makes it possible to call a specific extension, even if call forwarding is activated on this extension. *60* Dial Enter extension number Press You will be connected to the specified extension, regardless of which type of call forwarding the called extension has activated.

  • Page 29: Information

    Information Information If you are not in the office for a certain period of time (e.g. meeting, vacation, lunch, illness), this feature allows you to inform your callers why you are absent. External callers will be routed to the operator who also has access to your absence info. Note: When you have activated a diversion with a personal greeting, callers will receive this greeting instead of your activated absence information.
  • Page 30 Information When the information is activated, the Message/Info lamp shows a steady light. If a message arrives, the lamp starts flashing, see section “Check and store received messages” on page 37. 12 May 10:35 +15° ABSENCE INFORMATION FOR: pre-text voice free-text Select “Pre-defined text”, “Voice”...
  • Page 31 Information Pre-defined texts example: Vacation, back June 27 pre-text Press (see display) next-info Select appropriate info using next-info (see display) 12 May 10:35 +15° 5 VACATION BACK MMDD activate next-info return 0627 Enter month and day activate Press (see display) Information active.
  • Page 32 Information Change information Press Press Info 12 May 10:35 +15° ABSENCE INFORMATION FOR: erase leave chnge-no. Erase erase Press (see display) absence Press to erase the information (see display) Change leave Press to leave another information (see display) on/off Press to activate/deactivate information (see display) Leave information for another extension chnge-no.
  • Page 33 Information Receive info for diverted calls A colleague, Andersen, has programmed diversion to your extension. You answer a call to Andersen on your phone. The sign ‘&’ or ‘%’ indicates that Andersen has text or voice info programmed. Text info programmed ANDERSEN ANDREAS 200&...

  • Page 34: Internal Messages

    Internal Messages Internal Messages You can send a call-back, voice or text message when you call an extension and receive busy tone or get no answer. This section also describes how to record an ongoing conversation, a personal voice message and how to forward a voice message. Your incoming messages are indicated on your telephone by a rapidly flashing message-key.
  • Page 35 Internal Messages Send message You can send a message without calling an extension (direct message) or when you call an extension and receive busy tone or get no answer. Direct message Message Press send Press (see display) and enter the extension number 12 May 10:35 +15°...
  • Page 36 Internal Messages Voice voice Press to send a voice message (see display) Use the menu keys to record and send your message (see display) Text text Press to send a text message (see display) Only possible to display phones. See section “Write Text”...
  • Page 37 Internal Messages Returned messages Messages that have been left unanswered too long are sent back to you. To check returned messages: Message Press 12 May 10:35 +15° SELECT FUNCTION send receive administr sent-back sent-back Press (see display) Use the menu keys to check returned messages (see display) You can erase or re-send the message.
  • Page 38 Internal Messages receive Press (see display) 12 May 10:35 +15° MESSAGE return heard stored Select message category (see display) New, heard, read or stored. call-back Select message type (see display) Note: If only one message type is available (call-back, voice or text messages), this step is excluded.
  • Page 39 Internal Messages Forward a voice message Your received voice messages (in the individual or common mailbox) can be forwarded to other mailbox numbers (individual or common). When you forward a voice message to an individual mailbox, the mailbox number is the same as the extension number. See also section “Mailbox System”...
  • Page 40 Internal Messages Dictaphone function If you want to record and retrieve personal voice messages you can use the dictaphone function. A dictaphone message is treated as a normal message. How to retrieve dictaphone messages, see section “Check and store received messages”...
  • Page 41 Internal Messages Conversation recording The conversation recording function makes it possible to store the ongoing telephone conversation in the individual mailbox by pressing a pre-programmed recording key. You can store both internal and external calls. Conference calls cannot be stored. A recorded conversation is treated as a normal voice message.

  • Page 42: Mailbox System

    Mailbox System Mailbox System While you are away from the office, callers can leave messages in your individual or in a common mailbox. You are also able to record your personal greeting, see section “Personal greeting” on page 46. The difference between your individual mailbox and a common one is that a common mailbox can be used for more than one user.
  • Page 43 Mailbox System Deactivate Press Press Diversion Retrieve messages - internally When a new message is received, the message lamp flashes rapidly. Message Press to retrieve a message See section “Check and store received messages” on page 37. Retrieve messages - externally To retrieve your messages from an external position: Dial your company’s telephone number Dial the number to the mailbox system...
  • Page 44 Mailbox System Outcall (External) notification With this function the message system can notify you when new voice messages arrive. You can specify an external number, where you will be called at a pre-programmed time or as soon as a new message arrives.
  • Page 45 Mailbox System change Press (see display) Dial the digit(s) for external call access and dial the number Which digit to press for external call access, depends on the configuration of the system. The external number (including the digit(s) for external call access) can consist of up to 24 digits. save Press to save the number (see display) 12 May 10:35...
  • Page 46 Mailbox System Personal greeting Depending on the type of diversion you want to activate, you can leave three different personal greetings to the caller. The diversion state can be on no reply, on busy or an activated individual diversion. Press Press Info leave...
  • Page 47 Mailbox System Common mailbox system If you divert your telephone to a common mailbox, the callers are able to leave messages there. The difference between your individual mailbox and a common one is that a common mailbox can be used for more than one user. Activate Divert your extension to the mailbox system.
  • Page 48 Mailbox System Retrieve messages - externally To retrieve your messages from an external position: Dial your company’s telephone number Dial the common mailbox number During the procedure you will be asked for your extension number and your password. BusinessPhone – Executive Telephone...

  • Page 49: Abbreviated Numbers

    Abbreviated Numbers Abbreviated Numbers By using abbreviated numbers, you can make calls simply by pressing a few keys. Frequently used external numbers are stored as “common abbreviated numbers” in the exchange. A total of 82 “individual abbreviated numbers” (your personal most frequently used external numbers) can be stored and used on the keys A to N on the telephone, and on keys A to Q on the key-panels.
  • Page 50 Abbreviated Numbers Program individual abbreviated number How to program external numbers or dial codes on the keys A to N on the telephone and A to Q on the key-panel. prog Press (see display) 12 May 10:35 +15° PHONE PROGRAMMING short-no.
  • Page 51 Abbreviated Numbers Dial-by-name You can program and activate directory numbers (extensions and common abbreviated numbers) on the programmable keys. Press to make a call (pre-programmed) Head Office Program dial-by-name How to program an internal directory number on a key A to N on the telephone and A to Q on the key-panel.
  • Page 52 Abbreviated Numbers Integrated telephone directory You can search for all directory numbers and common abbreviated numbers in the integrated telephone directory. directory Press (see display) The display shows: 12 May 10:35 +15° DAVID CHAMBERS internal external return You can choose between internal telephone directory that contains all directory numbers, and external telephone directory that contains all common abbreviated numbers.

  • Page 53: Call Metering

    Call Metering Call Metering When the BusinessPhone Communication Platform is provided with metering information from the public net, the call metering function can be used to check the costs of outgoing calls. The BusinessPhone platform offers several options to obtain this information.
  • Page 54 Call Metering Cost of the last call After finishing an outgoing external call, you have the possibility to see the cost of the last call. *46# Dial The display shows the cost of the last call. Press to finish the procedure Read out your own cost counter This is useful, when you want to check the accumulated costs of your own counter.
  • Page 55 Call Metering In case of a typing error, press to delete the latest entered digit. activate Press to confirm the password (see display) Select the type of meter you want to read out. 12 May 10:35 +15° SELECT TYPE OF METER caller trunk return...
  • Page 56 Call Metering display Press to show the counter on the display (see display) 12 May 10:35 +15° COST 201: EUR print reset return In this menu you have the same possibilities as in the previous menu. It is also possible to reset without a printer. If you have not entered a specific directory number in this procedure, you will see the accumulated costs of the entire system.
  • Page 57 Printout The printout covers the following information: Example: Call Metering Information BusinessPhone Date: 02 05 12 Time: 10:53 ERICSSON AUSTRIA GmbH Pottendorfer Str. 25-27 1121 Vienna AUSTRIA Reason for print out : Read Division : Total system Group : Callers...
  • Page 58 Date: Shows the date of the print out. Time: Shows the time of the print out. Ericsson Austria GmbH 4 lines with 50 characters per line are free for definition. Pottendorfer Str. 25-27 For example, for the company address. 1121 Vienna...
  • Page 59 Call Metering Integrated system check To avoid a loss of the counter values during reconfigurations of the system, an integrated system check offers you the opportunity to read out all the counters which were not reset before the reconfiguration. To initiate the system check you need a special class of service (please ask your system administrator if this feature is available on your phone).

  • Page 60: Group Facilities

    Group Facilities Group Facilities When you are working together in a team the following group facilities can be very useful. You can page your colleagues, give them telephone attendance or pick-up their incoming calls. Key system With this function, all (or selected) external lines are represented by pre-programmed keys on all phones.
  • Page 61 Group Facilities Supervision/Telephone attendance A function-key can also be programmed for supervision and handling calls for a group of extensions. If a supervision/ attendance-key is programmed on your telephone, you are able to call the other group-members or answer incoming calls for the group by pressing the key and monitor the activity of other extensions (free, busy, called).
  • Page 62 Group Facilities Loudspeaker paging You can page all extensions in a group and give a voice message. Press (pre-programmed) Paging All extensions in a group are called. Press again and hold the key (pre-programmed) Paging Give the voice message and then release the key. Now you can wait for answer, or terminate.
  • Page 63 Group Facilities Group hunting Your telephone can be included in one or several hunt groups. In a hunt group all members are represented with one common directory number. 16 hunt groups can be programmed, each containing 1 to 20 members. A member can be either an extension number, an operator console or a fictive number.
  • Page 64 Group Facilities Answer calls As system default the hunt group number is shown in the display. If you require a different display layout, please contact your system administrator. GH-GROUP ANDERSEN ANDREAS CALLING directory redial prog Answer group hunting calls in the normal way Log out To log out from one hunt group: #28*...

  • Page 65: Other Useful Facilities

    Other Useful Facilities Other Useful Facilities By using these facilities your productivity will be increased, e.g. you can set reminders for important meetings, place the costs for external calls on separate accounts, listen to music via the loudspeaker and much more... Doorphone The doorphone is used to monitor the admission to your company, i.e you can open the doorlock from your phone.
  • Page 66 Other Useful Facilities Account number An account number can be entered to debit telephone costs to different accounts. Depending on the system configuration the account number has to be entered from a verified account number list (predefined) or you can invent an own account number. The following prerequisites apply: •...
  • Page 67 Other Useful Facilities Reminder The phone can be set to remind you at any time within the next 24 hours (multiple settings are allowed). *32* Dial Dial reminder time (00-23) hour + (00-59) minute. Example: 1430. 12 May 10:35 +15° REMINDER TIME 1430 activate...
  • Page 68 Other Useful Facilities Background music You can listen to background music over the loudspeaker on your phone by pressing a pre-programmed Music key, or by entering the number for the music channel. Please ask your system administrator for the configured number. Press to activate the music (pre-programmed) Background music The music automatically switches off when you make or receive...
  • Page 69 Other Useful Facilities Immediate answer It is possible to get automatic hands-free answering on internal calls without pressing the line key. If you require this facility, please ask your system administrator. Press the immediate answer key (pre-programmed) Immediate answer Incoming calls will be indicated by one muted ringing signal, the On/Off lamp lights and the call comes straight in through the loudspeaker.
  • Page 70 Other Useful Facilities To activate the tandem configuration Press (pre-programmed) Secondary on/off *28# Dial to log on the secondary telephone 12 May 10:35 +15° SECOND USER LOGGED ON directory redial prog For incoming calls: • Both telephones are treated as 1 single extension. For outgoing calls: •...
  • Page 71 Other Useful Facilities Direct Inward System Access (DISA) If you are working externally and you have the need to make business calls, call your company and use the company PBX to make an external call to the desired party. You just pay the costs for the phone call to your company.
  • Page 72 Other Useful Facilities Networking Networking is the connection of several premises within a company. The connection can be set up via leased lines, public lines, Local Area Network (LAN) or Wide Area Network (WAN). Ask your system administrator about details regarding networking. IP calls IP calls are internal calls sent via an internal data network (LAN or WAN) and the transfer of data and voice is made on the same line.

  • Page 73: Security

    Security Security You can block your extension in order to prevent unauthorized use of your telephone, e.g. if your external calls are placed on a specific account number. Block extension *72# Dial to block your extension Verification tone. Press to finish the procedure Un-block extension #72* Dial...
  • Page 74 Security Select password You can use your four-digit password for blocking your phone from unauthorized use, for making external calls from any blocked extension, for entering the message system or when you are using the DISA function. Note: The first time you enter the message system you might be requested to change your password if it is default (0000).
  • Page 75 Security Bypass blocked extension In order to make a call, you can temporarily bypass a blocked extension. Bypass own extension *72* Dial Dial your password Press Dial tone. You can make one call from your extension. Bypass another extension This makes it possible to make a call on another, blocked extension, by using your password.

  • Page 76: Least Cost Routing

    Least Cost Routing Least Cost Routing Least Cost Routing (LCR) automatically selects the cheapest way to establish the connection to the desired external number. Please ask your system administrator if this function is installed in your system. If the extension has been configured to use LCR, each external call will be analysed and the cheapest way will be selected.

  • Page 77: Isdn Facilities

    ISDN Facilities ISDN Facilities This chapter is only relevant when your system is connected to a digital trunk line (ISDN-trunk line). It provides a general view of all the (supplementary) services available from the public net which are supported by the system. The services from the public net differ from market to market.
  • Page 78 ISDN Facilities Answer an incoming call from an ISDN-line A ring signal and a flashing lamp indicates an incoming call, answer the call in the normal way. One of the following four cases will occur. Example 1: The public net provides the number of the caller. Mr.
  • Page 79 ISDN Facilities Make an external call on an ISDN-line Establish an external call in the normal way. If the called party is also connected to a digital trunk line, your public number is shown on the called party’s display. If the connected party number differs from the dialled one (for example: diversion or pick-up from another extension), your display shows the new number.
  • Page 80 ISDN Facilities Malicious call identification If you are disturbed by malicious external incoming calls, you can request a number tracing from the network provider. If you cannot see the number of the caller or connected party (because of an activated number suppression), you have the possibility to register the number in the public network during the call.
  • Page 81 ISDN Facilities ISDN caller list This function will insure that you will not miss any incoming calls, by storing unanswered ISDN calls on your telephone, e.g. if you do not answer or your telephone is busy. Via your telephone you can: •...
  • Page 82 ISDN Facilities Show date, time and call attempts of the selected call When you are retrieving calls from your caller list. time Press to see the date and time of the selected call (see display) You will see when the call was received and how many times the same call came in.

  • Page 83: Optional Equipment

    Optional Equipment Optional Equipment This chapter describes optional features that can be used together with your BusinessPhone telephone. Expansion key panel Each key panel offers 17 additional keys for storing of your most frequently used telephone numbers and functions, and for supervising extensions.
  • Page 84 Optional Equipment Alarm interface unit This plug-in module is fitted into the bottom of the telephone. It makes it possible to transfer alarm signals from various devices via the telephone to the exchange and to a pre-defined extension. A special circuit layout provides maximum functional security. To a telephone fitted with an alarm interface unit you can connect devices such as bathroom alarms for hotel rooms, emergency alarms for hospitals, bank security alarms and supervision of...
  • Page 85 Optional Equipment Headset The following headset functions are available. Note: To use the headset functions your telephone has to be equipped with option unit DBY 410 02. How to install the option unit, see separate installation instructions provided with the option unit. Activate/Deactivate the headset Press the headset key to activate/deactivate Headset...
  • Page 86 Optional Equipment Headset with group listening Press to toggle between headset with or without group listening Headset to handsfree Press Press the headset key (pre-programmed) Headset Handsfree to headset Press the headset key (pre-programmed) Headset BusinessPhone – Executive Telephone...

  • Page 87: Programming

    Programming Programming If you require frequent use of certain functions, you may program them on the keys A – N on the telephone and A – Q on the key panel. When you want to use the function, just press the key. Notes: The dual-function keys allow programmed functions and short numbers to be combined on the same keys.
  • Page 88 Programming Program a function How to program a function on key A. Note: Some functions can also be programmed as individual abbreviated numbers, see section “Abbreviated Numbers” on page prog Press (see display) Press (see display) Press the desired programmable key change Press (see display) forward...
  • Page 89 Programming Select ringing character Select ringing character (0 — 4) See section “Function codes and required data” on page 90. enter Press (see display) Press to finish programming After approximately 10 seconds, the function key is active. Example: Program supervision of extension 204 on key A, with ringing character 1.
  • Page 90 Programming Function codes and required data Programming Function Function Associated Ringing name name code number character Dial-by-name Extension number — NAMECALL Camp-on — SUFFIX DIGIT Automatic call-back — Answer calls, another — extension Radio paging — Intrusion — External line Directory number of line 0 –...

  • Page 91: Display Info

    Display Info Display Info The display assist your actions on the phone with step-by-step instructions. Display info When your phone is idle, the upper line shows general information. The mid line shows your name and extension number. The lower line presents lead texts for the menu keys. 12 May 10:35 +15°...
  • Page 92 Display Info During an incoming external call the middle line shows the other party’s number and status (if connected to an ISDN-trunk line). 12 May 10:35 +15° 431811005446 SPEECH save Status information Status information during internal calls: The called number is blocked. BLOCKED The called extension is busy.

  • Page 93: Visible Signals

    Visible Signals Visible Signals The key lamps on your telephone indicates with different signals the traffic state of the ongoing call or function. Lamp indications Extinguished lamp The function is not active. Steady light The function is active. Slowly flashing lamp The line (or function) is put on hold.

  • Page 94: Audible Adjustments

    Audible Adjustments Audible Adjustments In order to satisfy your personal needs, the BusinessPhone Communication Platform is equipped with many options to set and adjust a personal volume and ringing signal. Handset and loudspeaker volume Use the volume keys. You can set different volume levels for internal and external calls and for background music.
  • Page 95 Audible Adjustments Ringing type Select type 1 if you want to set the ringing volume at a constant level, select type 2 if you want gradually increasing volume when the phone rings. type Press (see display) You will hear the selected type. next Press to change (see display) Press to finish the procedure...
  • Page 96 Audible Adjustments Melody programming If you want a personal melody when your telephone rings, this can be programmed for internal-, external- or call-back calls. Note: This function requires a certain release number of your telephone (for the Executive telephone it is R9B or higher, see the underside of your telephone).
  • Page 97 Audible Adjustments Line 1 Press for internal calls Line 2 Press for external calls Inquiry Press for call-back calls Select programming mode options to control the melody Programming mode options Insert notes: Press to insert notes 1=c, 2=d, 3=e, 4=f, 5=g, 6=a, 7=b, 8=+c, 9=+d Note: If you press and hold a key you make a long tone (shown with a capital letter e.g.
  • Page 98 Audible Adjustments Scroll within the melody: Press to move the cursor within the melody Hold the key to move to the beginning or the end. Erase note or melody: Press to erase the note to the left of the cursor Press and hold to erase the whole melody.

  • Page 99: Tones And Signals

    Tones and Signals Tones and Signals Tones Tones are audible in the handset. Dial tone (System ready to accept digits) Special dial tone (System ready to accept digits, active diversion on telephone) Ringing tone - repeated after 4 s (Ringing signal to called party) Special ringing tone - repeated after 4 s ((Ringing signal to line 2)
  • Page 100 Tones and Signals Signals Ringing signals are emitted from the phone. Internal ringing signal - repeated after 4 s External ringing signal - repeated after 4 s Automatic call-back signal Note: The tones and ringing signals in this guide refer to the standard system but may vary between countries.

  • Page 101: Write Text

    Write Text Write Text It is necessary to write text, e.g. when you are typing absent information, sending a text message or searching the integrated telephone directory. Use the keypad to write text, e.g. when you are sending a text message. You have selected text mode. Select characters by pressing digits repeatedly Example: Press a digit...

  • Page 102: Useful Hints

    Useful Hints Useful Hints Connections between external lines With your BusinessPhone PBX, you can establish an external call diversion or a conference with more than one external party or transfer an external call to another external destination (e.g. a mobile phone). These features are very useful for everyday business life.

  • Page 103: Installation

    Installation Installation Install cables Cable to handset Cable to exchange Space for personal directory list (optional) Wall mounting screw holes You can put the cable to the handset in any of the two notches underneath the telephone. The cable to the exchange has to be plugged in “LINE”.
  • Page 104 Installation Wall mounting handset hook When mounting on a wall, you have to pull out and turn the hook. Install stand and adjust telephone Press to decrease angle Pull to increase angle Tiltable display Adjustable angle BusinessPhone – Executive Telephone...
  • Page 105 Installation Install key panel 24 V a.c. connection when more than two key panels are used. Connection must be to the first key panel Connect cable Attach key panel unit Secure with screws Install stand When connecting one or two optional key panels to your telephone the DBY 409 01 key panel may be used.
  • Page 106 Installation Placing the telephone • Do not place your telephone on sensitive surfaces. Use a non- slippery pad to protect your furniture from possible damage. • Do not place your telephone near sources of extreme heat, e.g. near the radiator. •...

  • Page 107: Glossary

    Glossary Glossary Abbreviated Number Dialling Counter Initiating a call to a pre-programmed number The counter keeps track of the time and cost of by dialling a code or pressing a key. your calls. See section “Call Metering” on Short numbers can be: page 53.
  • Page 108 Glossary Diversion Bypass Least cost routing This is useful for letting urgent calls through to A function that automatically selects the an extension where diversion is active. cheapest way to connect your external call (not See section “Call Forwarding” on page 22. necessarily the shortest distance).
  • Page 109 Glossary Tie line Private Branch Exchange. Your telephone An external line from the private network. switching system (e.g. BusinessPhone 250). Transfer Pre-defined text During an internal or external ongoing call you Pre-programmed absent information. can make an inquiry and then transfer the call See section “Information”...

  • Page 110: Index

    Index Abbreviated Numbers 49 Conference 20 Common 49 Conference unit 83 Dial-by-name 51 Conversation recording 41 Directory 52 Cost indication 53 Individual 49 Cost of the last call 54 Account number 66 Counter 54 Alarm interface unit 84 Description 6 Answer an incoming call from an ISDN-line 78 Dial-by-name 51 Audible Adjustments 94...
  • Page 111 Index Group Facilities 60 Intercom line 68 Common bell 62 Internal calls 9 Hunt group 63 Internal diversion 25 Key-system 60 Internal Messages 34 Page extensions 62 Password protection 34 Pick-up group 61 Intrusion 16 Supervision 61 IP calls 72 Group hunting 63 ISDN caller list 81 Group listening 17...
  • Page 112 Index Other Useful Facilities 65 Receive info for diverted calls 33 Account number 66 Redial number 13 Automated attendant 67 Refer back 19 Background music 68 Reminder 67 Direct Inward System Access (DISA) 71 Returned messages 37 Immediate answer 69 Ringing signal 94 Intercom line 68 Save and redial incoming calls 11...

  • Page 113: Telephone Toolbox And Voice Guide

    Telephone Toolbox and Voice Guide Telephone Toolbox On the CD you will find helpful products and your User Guide in electronical format. Telephone Toolbox and Voice Guide Hardware requirements: CPU Pentium 200MHz, 64 MB RAM, 20 MB free memory on hard disk (optional) Sound card (recommended), CD-ROM drive (24X) Unimportant Text using EricssonSansMedium and EricssonSansBold to trigger the PostScript driver.
  • Page 115 Quick Reference Guide Answer calls Conference Answer on another Ongoing conversation: Inquiry Call 3rd party extension: Ext. No. pick-up conf save Save external number: Inquiry (Before you finish the call) Ongoing conversation: Inquiry Call 3rd party Redial: redial Refer back Make calls Switch between calls: Line1...
  • Page 116 Ericsson is shaping the future of Mobile and Broadband Internet communications through its continuous technology leadership. Providing innovative solutions in more than 140 countries, Ericsson is helping to create the most powerful communication companies in the world. © Ericsson Austria GmbH 2002...

This manual is also suitable for:

Businessphone 128iBusinessphone 250

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