Chapter 9: Stealthtouch-M5/M7 Accessories Problems - PIONEERPOS StealthTouch M5 User Manual

8.12 LTP port issue
Problem description: LTP port device not responding
1. Check the connection of the device.
2. Make sure that the device is connected to the appropriate port.
3. Check if the particular port is being used by other program (make sure that no two printers are using the same
port).
8.13 Built-in speaker issue
Problem description: No sound from built-in speaker
1. Adjust the Windows volume control by clicking the speaker icon in the lower-right corner of your screen.
Be sure that the volume is turned up and that the volume control is not set to "mute".
2. Built-in speaker is optional. Check the part number on the FCC label on your system to see if your system is
configured with built-in speaker.
3. Try to re-install sound driver.

Chapter 9: StealthTouch-M5/M7 Accessories Problems

9.1 Magnetic Stripe Reader (MSR) issue
Problem description: Magnetic Stripe Reader (MSR) cannot read cards.
1. Verify the issue by trying to swipe MSR with a different card. Sometimes, the issue may be caused by a defective
card.
2. Open notepad program and swipe the card in notepad program to test the card. If you still could not read the card,
go to step 3.
3. Apply keyboard patch, visit below link to download keyboard patch.
http://www.pioneerpos.com/download/kbdpatchxp.zip
4. Uninstall the MSR from the system and re-plug it.
9.2 Rear Display (Customer Display) issue
Problem description: No display on Rear Display, Rear Display does not display correct message
1. Unplug power from Rear Display and re-connect power again. Check if there is any display on the Rear Display.
2. Make sure that the RJ45 COM port/serial port connector coming out of Rear Display unit is fully inserted to the
correct COM Port.
3. Make sure that the POS application/software setting is set to use the correct com port.
Refer to Chapter 8: Using Customer Display/Rear Display (Optional, Part Number "46-RxRJ" only) if you
4.
need to change the type of emulation on the Customer Display/Rear Display unit.
Manual for StealthTouch M5-M7 with Core Pentium & Core i-Series Model v1.0 Page 28