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Problem solving
Check each item.
Problem
LED is not ON or Flashing.
The product is not responding.
The product does not charge
when it is put in the cradle.
Charging stops frequently.
The product and charging cradle
heat up while charging.
A charging error is displayed
(orange LED flashing).
I wore the product while
swimming or diving.
I need an AC adapter
Data is not updating, even
though the product is connected
to a smart device.
Before charging, the PS-100 is in battery protection mode. Put the
product in the cradle and connect it to a USB port or AC adapter to
charge the product and wake the product from battery protection
mode.
"Getting Started" on page
Check the battery level and charge the product if necessary.
Charge in an environment where the temperature is 23°F～95°F/-5℃～
35℃. Ensure your PC can provide power over USB.
If you are connecting the charging cradle via a USB hub, it may not
charge. In this case, connect it directly to the USB port of the PC.
Clean the contact points of the product and charging cradle.
"Looking after your device" on page 30
The product or cradle might be faulty. Immediately stop using the
product and cradle, and contact Epson.
Charge in a location with a temperature of 23°F～95°F/-5℃～35℃.
The product is water resistant to 3 atm. The product is not designed
for swimming or diving.
The AC adapter is sold as an option. Please contact your local
reseller.
You can also purchase an additional cradle.
Refer to the Bluetooth® section in this manual to resolve pairing issues.
Solution
11
Troubleshooting • 34
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