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Not printing
Cutter jammed.
No cutter installed.
Cutter or cutter PCB damaged.
Interface cable (USB or parallel) not
securely connected.
Serial port cable not pin-for-pin
compatible.
Ribbon and media incompatible.
Ribbon incorrectly loaded (inked side
facing upwards instead of down).
Print head contaminated.
Print density set too low.
Print-head harness cable and/or
connector faulty.
Stepping motor plugged into wrong
connector.
Printer command error.
If cutter module installed, press
Up or Down key to rotate cutter
blade to correct position.
Remove label. continued...
Make sure thickness of label is
less than 200 g/m
cutter) or 300 g/m
duty cutter).
Replace cutter PCB.
Check security of interface
cable.
If using serial cable, replace
with correct type.
Check baud rate setting. The
default baud rate of this printer
is 9600,n,8,1.
If using Ethernet cable, check
following Ethernet RJ-45
connector LEDs
Green – continuously on.
Amber – blinking.
Check printer gets IP address
when using DHCP mode.
Check IP address is correct
when using static IP address.
Wait a few seconds while printer
establishes communication with
server then re-check IP
address.
Replace cable.
Re-install ribbon as described in
this manual.
Clean print-head.
Increase print density setting.
Re-seat print head cable
connector (with power switched
off).
Check stepping motor
connections.
Check program command for
PRINT at end of file and CRLF
at end of each command line.
39
2
(for regular
2
for heavy
continued...
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