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Understanding the MobilePro
Signal Booster Light
The light on the front of the MobilePro signal
booster indicates whether the system is working
or if there are problems . Take the following steps
based on the indicator light color when using the
MobilePro signal booster .
Light off: If the light is not on:
• Check connections on the power supply
to see that it is firmly plugged into both the
signal booster and the power source .
• If using a DC power supply in your
vehicle, ensure the power supply is
properly inserted . Then check the 12 volt
power from the car socket and the fuse .
Replace the fuse if necessary .
• If using a power strip in a building, ensure
the power strip is plugged in and turned
on and that power is coming from the
outlet .
Red light: An red light indicates the MobilePro
has powered down to protect the cell tower from
oscillation (feedback) . You may need to move
the antenna farther from the signal booster to
prevent further oscillation .
In a vehicle, that usually means moving the
antenna farther toward the back of the car .
Remember to keep the antenna at least 6 inches
from any window or sunroof .
United States Carrier Frequency Use
We recommend visiting www .wirelessadvisor .com for information regarding the frequency
band used by your cell service provider in a specific geographical location.
6
Need help?
In a building, move the location of the MobilePro
farther from the window where the antenna is
mounted . Once you have separated the antenna
and the signal booster, reset the MobilePro by
disconnecting the power and then reconnecting
the power supply . If the light is green, the
MobilePro is working properly . If the red light is
still on, move the Outside Antenna farther away
and repeat the process .
Green light: A green light indicates the
MobilePro is working properly .
If you have additional questions about the installation
or operation of your MobilePro signal booster,
please contact the Wilson Electronics technical
support team at 866-294-1660 or email tech@
wilsonelectronics .com .
Recommended Additional FAQ:
What hours can I contact tech support?
Technical Support can be reached from 7:00am
to 6:00pm MST, by calling (866-294-1660), or by
email, at tech@wilsonelectronics .com
How does weather affect the performance of
my Outside Antenna?
Water vapor (e .g . rain, fog, snow or other
precipitation) creates an effective filter to cellular
signal . In times of heavy precipitation, you may
see less performance .
What's the difference between the 800 MHz
and the 1900 MHz bands? How do I know
which MHz band my cell phone uses?
The MobilePro works with all major North
American cellular providers on the 800 & 1900
MHz frequencies . Traditionally, 800/1900MHz are
associated with voice and 3G data; while 700MHz
and 1700/2100MHz are associated with 4G data .
For more detail see below .
www.WilsonElectronics.com
Tech Support 866-294-1660
Mon.- Fri. Hours: 7 am to 6 pm MST
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