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NetLinx Studio Only Detects One of My Connected Masters
Each Master is given a Device Address of 00000.
Only one Master can be assigned to a particular System number. If you want to work with multiple Masters, open
different instances of NetLinx Studio and assign each Master its own System value.
Example: A site has an NXC-ME260/64 and an NI-4000. In order to work with both units. The ME260 can be assigned
System #1 and the NI-4000 can then be assigned System #2 using two open sessions of NetLinx Studio v 2.x.
Can't Connect to a NetLinx Master
Symptom: I can't seem to connect to a NetLinx Master using NetLinx Studio 2.
Select Settings > Master Comm Settings > Communication Settings > Settings (for TCP/IP), and uncheck the
"Automatically Ping the Master Controller to ensure availability".
The pinging is to determine if the Master is available and to reply with a connection failure instantly if it is not. Without
using the ping feature, you will still attempt to make a connection, but a failure will take longer to be recognized.
If you are trying to connect to a Master controller that is behind a firewall, you may
have to uncheck this option. Most firewalls will not allow ping requests to pass
through for security reasons.
When connecting to a NetLinx Master controller via TCP/IP, the program will first try to ping the controller before
attempting a connection. Pinging a device is relatively fast and will determine if the device is off-line, or if the TCP/IP
address that was entered was incorrect.
If you decide NOT to ping for availability and the controller is off-line, or you have an incorrect TCP/IP address, the
program will try for 30-45 seconds to establish a connection.
Only One Modero Panel in My System Shows Up
Symptom: I have more than one Modero panel connected to my System Master and only one shows up.
Multiple NetLinx Compatible devices (such as MVP panels) can be associated for use with a single Master. Each panel
comes with a defaulted Device Number value of 10001. When using multiple panels, it is necessary to assign different
Device Number values to each panel.
1.
Press and hold the two lower buttons on both sides of the display for 3 seconds to open the Setup page.
2.
Press the Protected Setup button (located on the lower-left of the panel page), enter 1988 into the on-screen
Keypad's password field, and press Done when finished.
3.
Enter a Device Number value for the panel into the Device Number Keypad.
The default is 10001 and the range is from 1 - 32000.
Panel Behaves Strangely After Downloading a Panel File or Firmware
Symptom: After downloading a panel file or firmware to a G4 device, the panel behaves strangely.
If the panel already contains a large enough file, subsequent downloads will take up more space than is available and
could often corrupt the Compact Flash. The demo file that typically ships with G4 panels is one such file.
Symptoms include:
Other problems also started after downloading to a new panel or a panel with a TPD4 file that takes up a considerable
amount of the available Compact Flash.
1.
DO NOT download TPD4 files (of large size) over the demo pages, or any other large TPD4 file.
2.
First download a small blank one page file to the G4 panel using the Normal Transfer option to send/download the
page.
3.
Reboot the device.
4.
Do your regular file or firmware download.
MVP-8400i 8.4" Modero® ViewPoint® Touch Panel with Intercom
Having to repeat the download.
Inability to make further downloads to the panel. May get "directory" errors, "graphics hierarchy" errors, etc.,
indicating problems with the Compact Flash.
Panel will not boot, or gets stuck on "AMX" splash screen.
Appendix C: Troubleshooting
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