Error Code; E000-0102 - Canon imagePRESS C7000VP Series Trouble Shooting Information

1 Error Code

1.1 E000-0102

 Description
Since the fixing belt did not separate from the fixing roller during warm-up rotation after
power-on, the error code 'E000-0102' was indicated.
- E000-0102 can be displayed when the fixing roller main thermistor detection temperature
does not reach 10 deg. C within 100 sec during warm-up.
Note:
When E000/E001/E002/E003/E004/E013/E717/E719 has been indicated, take the appropriate
remedial action, and turn the main power switch ON; then execute the following service mode:
COPIER > Function > CLEAR > ERR. After this, turn the main power switch OFF/ON to clear
the error code. At this time, be sure to switch on the pick-up/delivery option before the main
power of this machine. Otherwise, this machine will fail to recognize the option.
 Cause
Since the roller fixing spring [B], which retains the end of the fixing belt [A], contacted to the
screw [C], and thereby was deformed, the fixing belt failed to separate from the fixing roller [D].
This caused the fixing belt to deprive temperature of the fixing roller, as a result the fixing roller
failed to reach the appropriate temperature within the specified period of time, resulting in the
error code.
 Field Remedy
1. Check to see if the roller fixed spring [B] (rear) has been deformed; if so, replace it.
2. If the spring has not been deformed, move the fixing belt up and down while pushing it
slightly toward the rear, and then check to see if the roller fixed spring contacts the
screw [C].
3. If the spring contacts the screw, change its type from double sems screw M4x8 to
M4x6.
Reference:
The following are the starting serial numbers having the double sems screw M4x6.
UL (Sub station)
EU/O (Sub station)
CN (Sub station)
FC6-2048 Roller Fixed Spring
XB2-8400-609 Screw, W/Washer, M4x6
Trouble Shooting Information for C7000VP series
Page 5
KTM00460/ KTZ00003/ CWR00003
KTQ00429/ KUF00004
KTT00031/ KUJ00001
Rev. 2.0
2010/09/17