Canon imagePRESS C7000VP Series Trouble Shooting Information page 125

6. Equip the assembled metal plates and RB-SRAM UNIT on the controller PCB. (Figure 2)
Figure 2 Equipping RB-SRAM UNIT
7. After equipped, fix on the Stay using 2 screws.
8. Equip the parts that were removed in the procedures (1), (2) and (3) in the original
positions.
9. Turn on the power and check that no error occurs.
Note:
When equipping the RB-SRAM UNIT is not appropriate, E748-4311 error is displayed. In this
case, check the PCB's equipping condition.
2. Making a failure
When it is ready, turn on the device and make a failure. If a failure occurs while a CE visits,
implement the step 3 right away. If no CE is at user site at the failure occurrence, you may
request operators to implement the step 3 and collect the logs for failure analysis after asking
them. At this time, UI is locked during the log collection, so please direct the operators to wait
until the UI responds. If the operators do not implement the step 3, service technicians visit to
the user site and implement the step 3. Please direct the operators to unplug the network cable,
so that they can maintain the same condition, and the Sublog at the failure occurrence is not
lost due to another job. At the failure occurrence, collect the detailed information (when, what,
and how the failure occurs) as much as you can. In case of the PDL print, please collect all the
information, such as user's PC and network environment, application name and version, driver
type and version, etc. Also, the information of the operations that were performed before the
failure occurrence, such as Additional Functions/Service mode changes, should be collected
using P-Print, etc.
Trouble Shooting Information for C7000VP series
Rev. 2.0
Page 125
2010/09/17