Troubleshooting; Identifying Your Problem - Brother DCP-9020CDW Basic User's Manual

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Troubleshooting

If you think there is a problem with your machine, check each of the items below first and follow
the troubleshooting tips.
You can correct most problems by yourself. If you need additional help, the Brother Solutions
Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/.

Identifying your problem

First, check the following:

The machine's power cord is connected correctly and the machine's power is on. If the
machine does not turn on after connecting the power cord, see Other difficulties on page 107.

All of the protective parts have been removed.

Paper is inserted correctly in the paper tray.

The interface cables are securely connected to the machine and the computer, or the wireless
connection is set up on both the machine and your computer.

Touchscreen Messages
(See Error and maintenance messages on page 86.)
If you did not solve your problem with the above checks, identify your problem and then go to the
page suggested below.
Paper handling and Printing problems:

Printing difficulties on page 103

Paper handling difficulties on page 104
Copying problems:

Copying difficulties on page 105
Scanning problems:

Scanning difficulties on page 105
Software and Network problems:

Software difficulties on page 105

Network difficulties on page 106
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