Brother DCP-9020CDW Basic User's Manual
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Basic User's Guide
DCP-9020CDW
Version 0
UK/IRE

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Summary of Contents for Brother DCP-9020CDW

  • Page 1 Basic User’s Guide DCP-9020CDW Version 0 UK/IRE...
  • Page 2 The serial number is on the back of the unit. Retain this User’s Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service. Register your product online at http://www.brother.com/registration/ © 2012 Brother Industries, Ltd. All rights reserved.
  • Page 3 Wi-Fi Direct™ Guide This Guide provides details on how to PDF file / Brother Solutions configure and use your Brother machine for Center wireless printing directly from a mobile device supporting the Wi-Fi Direct™ standard.
  • Page 4 This Guide provides information for using PDF file / Brother Solutions AirPrint to print from OS X v10.7.x, 10.8.x Center and your iPhone, iPod touch, iPad, or other iOS device to your Brother machine without installing a printer driver. Visit us at http://solutions.brother.com/.
  • Page 5: Table Of Contents

    How to access the User’s Guides for Advanced Features ........5 ® Accessing Brother Support (Windows )..............6 Accessing Brother Support (Macintosh) ..............6 Control panel overview ..................8 Touchscreen LCD..................10 Setting the Ready screen ................13 Basic Operations ................... 14 Shortcut Settings ....................
  • Page 6 Making copies How to copy ......................35 Stop copying ....................35 Copy preset settings ..................35 Copy Options ....................36 How to print from a computer Printing a document.....................37 How to scan to a computer Before scanning ....................38 ® Scanning a document as a PDF file using ControlCenter4 (Windows ) .....39 How to scan a document as a PDF file using the Touchscreen ......41 Routine maintenance...
  • Page 7 Troubleshooting Identifying your problem ..................85 Error and maintenance messages............... 86 Document Jams....................92 Document is jammed in the top of the ADF unit ..........92 Document is jammed under the document cover ..........92 Removing small documents jammed in the ADF........... 93 Document is jammed at the output tray ............
  • Page 8 Table of Contents (Advanced User's Guide) You can view the Advanced User's Guide on the CD-ROM. The Advanced User's Guide explains the following features and operations. General Setup Memory storage Automatic Daylight Saving Time Ecology features Touchscreen Security features Secure Function Lock 2.0 Setting Lock Printing reports Reports...
  • Page 9: General Information

    Bold style identifies the documentation numerical pad numbers of the Touchpanel or on the computer screen. Thank you for buying a Brother machine! Reading the documentation will help you Italics Italicized style emphasizes an make the most of your machine.
  • Page 10: Accessing Brother Utilities (Windows ® 8)

    After the printer driver is installed, appears on both the Start screen and the desktop. Tap or click Brother Utilities either on the Start screen or the desktop. Select your machine from the drop down list. Choose the function you want to use.
  • Page 11: Network User's Guide

    Accessing the Turn on your computer. Insert the CD-ROM into your CD-ROM drive. Advanced User’s NOTE Guide, Software User’s If the Brother screen does not appear, go Guide and Network to Computer (My Computer). (For ® Windows 8: Click (File Explorer) on User’s Guide...
  • Page 12 After the list of User’s Guides appears, downloaded and installed before use (for select the Guide you want. further instructions, see Accessing Brother Support (Macintosh) on page 6.  The complete Presto! PageManager User’s Guide can be viewed from the Help section in the Presto! PageManager application.
  • Page 13: How To Access The User's Guides For Advanced Features

    (see Network User's Guide.) Wi-Fi Direct™ Guide This Guide provides information about how to configure and use your Brother machine for wireless printing directly from a mobile device supporting the Wi-Fi Direct™ standard. Google Cloud Print Guide...
  • Page 14: Accessing Brother Support (Windows ® )

    (Brother Solutions Center) on the CD-ROM. Center) on the CD-ROM.   Click Brother Support on the Top Menu. Double-click the Brother Support icon. The following screen appears: Choose your model if needed. The following screen will appear: ...
  • Page 15 General information...
  • Page 16: Control Panel Overview

    Chapter 1 Control panel overview The DCP-9020CDW has a 3.7 in. (93.4 mm) Touchscreen LCD and Touchpanel This is a Touchscreen LCD with an electrostatic Touchpanel that only shows the LEDs that can be used. 1 3.7 in. (93.4 mm) Touchscreen LCD (Liquid Crystal Display) This is a Touchscreen LCD.
  • Page 17 General information 2 Touchpanel: Power On/Off The LEDs on the Touchpanel only light up when they are available for use. Press to turn on the machine.  Back Press and hold down to turn off the Press to go back to the previous menu machine.
  • Page 18: Touchscreen Lcd

    Chapter 1 Touchscreen LCD You can select three types of screens for the Home screen. When the Home screen is displayed, you can change the displayed screen by swiping left or right, or pressing d or c. The following screens show the machines status when the machine is idle. More screen The More screen provides access to Copy, Scan, Wi-Fi setup, Toner levels, Setup screen, Secure Print and...
  • Page 19 12). 5 Secure Print Lets you access the secure print menu. 6 Web 1 Modes: Press to connect the Brother machine to  Copy an Internet service (for more information, see Web Connect Guide). Lets you access Copy mode.
  • Page 20 Chapter 1 Settings screen 8 Warning icon The Touchscreen shows the machines settings when you press You can check and access all the machine’s settings from the following screen. The warning icon appears when there is an error or maintenance message; press Detail to view it, and then press to return to Ready mode.
  • Page 21: Setting The Ready Screen

    General information Setting the Ready screen 7 Wi-Fi Direct Press to set up a Wi-Fi Direct™ network Set the Ready screen to either More, connection. Shortcuts 1, Shortcuts 2 or Shortcuts 3. When the machine is idle or you press the Touchscreen will return to the screen you set.
  • Page 22: Basic Operations

    Chapter 1 Basic Operations Press Backlight. Press your finger on the Touchscreen to operate it. To display and access all the screen menus or options, swipe left, right, up, down, or press d c or a b to scroll through them.
  • Page 23: Shortcut Settings

    General information Shortcut Settings Swipe up or down, or press a or b to display the available options for the setting, and then press the option you You can add the copy, scan and Web want. Connect settings you use most frequently by Repeat steps f and g until you have setting them as your Shortcuts.
  • Page 24: Adding Web Connect Shortcuts

    Chapter 1 Adding Web Connect Do one of the following:  Shortcuts If you pressed to OCR, to File, to Image or to E-mail, read the information on the Touchscreen, and The settings for the following services can be then press OK to confirm it. Go to included in a Web Connect Shortcut: step f.
  • Page 25: Changing Shortcuts

    General information Changing Shortcuts Press the function you want. NOTE You can change the settings in a Shortcut. The functions that can be set vary depending on the selected service. NOTE You cannot change a Web Connect Read and confirm the displayed list of Shortcut.
  • Page 26: Editing Shortcut Names

    Chapter 1 Editing Shortcut Names Recalling Shortcuts You can edit a Shortcut name. The Shortcut settings are displayed on the Shortcut screen. To recall a Shortcut, simply Press and hold the Shortcut until the press the Shortcut name. dialog box appears. NOTE You can also press , All Settings...
  • Page 27: Volume Settings

    General information Volume settings Beeper volume When the beeper is on, the machine will beep when you press a key or make a mistake. You can choose from a range of volume levels. Press Press All Settings. Swipe up or down, or press a or b to display General Setup.
  • Page 28: Loading Paper

    Loading paper Loading paper and While pressing the green paper-guide release levers (1), slide the paper print media guides to fit the paper you are loading in the tray. Make sure the guides are firmly in the slots. The machine can feed paper from the paper tray or manual feed slot.
  • Page 29 Loading paper Load paper in the tray and make sure: Lift up the support flap (1) to prevent paper from sliding off the face-down  The paper is below the maximum output tray, or remove each page as paper mark ( ) (1), as overfilling soon as it comes out of the machine.
  • Page 30: Loading Paper In The Manual Feed Slot

    Chapter 2 Loading paper in the manual Open the manual feed slot cover. feed slot You can load envelopes and special print media one-at-a-time into this slot. Use the manual feed slot to print or copy on labels, envelopes, thicker paper or glossy paper (for the recommended paper to use, see Acceptable paper and other print media on page 28).
  • Page 31 Loading paper Use both hands to push one sheet of • To easily remove a small printout from the paper firmly into the manual feed slot output tray use both hands to lift up the until the top edge of the paper presses scanner cover as shown in the illustration.
  • Page 32 Chapter 2 Printing on thick paper, labels, Open the manual feed slot cover. envelopes and glossy paper from the manual feed slot When the back cover (face-up output tray) is pulled down, the machine has a straight paper path from the manual feed slot through to the back of the machine.
  • Page 33 Loading paper Use both hands to push one sheet of • When Label is selected in the printer paper or one envelope firmly into the driver, the machine will feed the paper manual feed slot until the top edge of the from the manual feed slot, even if Manual paper presses against the paper feed is not selected as the paper source.
  • Page 34: Unscannable And Unprintable Areas

    Chapter 2 Unscannable and unprintable areas The figures in the table show the maximum unscannable and unprintable areas. These areas may vary depending on the paper size or settings in the application you are using. Usage Document Top (1) Left (2) Size Bottom (3) Right (4)
  • Page 35: Paper Settings

    Loading paper Paper settings Paper Type To get the best print quality set the machine Paper Size for the type of paper you are using. When you change the size of paper in the Press tray, you must also change the setting for paper size at the same time so your machine Press Tray Setting.
  • Page 36: Acceptable Paper And Other Print Media

    Chapter 2 Acceptable paper and Recommended paper and print media other print media Print quality may vary according to the type of Paper Type Item paper you are using. Plain paper Xerox Premier TCF 80 g/m You can use the following types of print Xerox Business 80 g/m media: plain paper, thin paper, thick paper, thicker paper, bond paper, recycled paper,...
  • Page 37 Loading paper Paper capacity of the paper trays Paper size Paper types No. of sheets Paper Tray A4, Letter, Legal, Plain paper, Thin paper, up to 250 (80 g/m (Tray 1) B5 (JIS), Executive, A5, Recycled paper A5 L, A6, Folio Manual Feed Slot Width: 76.2 to 215.9 mm Plain paper, Thin paper,...
  • Page 38: Handling And Using Special Paper

    • with letterheads using low temperature dyes or thermography • that is multipart or carbonless • that is designed for inkjet printing The types of paper listed above may damage your machine. This damage is not covered under any Brother warranty or service agreement.
  • Page 39 • that are embossed (raised writing) listed above, they may damage your machine. This damage may not be • that were previously printed by a laser covered under any Brother warranty or or LED machine service agreement. • that are pre-printed on the inside Occasionally you may experience paper •...
  • Page 40 Chapter 2 Labels Types of labels to avoid The machine will print on most types of labels Do not use labels that are damaged, curled, designed for use with a laser machine. Labels wrinkled or an unusual shape. should have an adhesive that is acrylic-based since this material is more stable at the high temperatures in the fuser unit.
  • Page 41: Loading Documents

    Loading documents How to load NOTE • To scan documents that are not documents appropriate for the ADF, see Using the scanner glass on page 34. You can make copies, and scan from the ADF • It is easier to use the ADF if you are (Automatic Document Feeder) and the loading a multiple page document.
  • Page 42: Using The Scanner Glass

    Chapter 3 Adjust the paper guides (1) to fit the Using the document guidelines on the width of your document. left and top, place the document face down in the upper left corner of the scanner glass. NOTE To scan non-standard documents, see Using the scanner glass on page 34.
  • Page 43: Making Copies

    Making copies How to copy Stop copying The following steps show the basic copy To stop copying, press operation. Copy preset settings Do one of the following to load your document: You can copy with a variety of settings that ...
  • Page 44: Copy Options

    Chapter 4 Copy Options Swipe up or down, or press a or b to display the available options, and then press your new option. Repeat steps g You can change the following copy settings. and h for each setting you want. If you Press Copy and then press Options.
  • Page 45: How To Print From A Computer

    To print from a computer, you must install the printer driver. (For more information about printer driver settings, see Software User's Guide.) Install the Brother printer driver from the CD-ROM (see Quick Setup Guide). From your application, choose the Print command.
  • Page 46: How To Scan To A Computer

    How to scan to a computer Before scanning To use the machine as a scanner, install a scanner driver. If the machine is on a network, configure it with a TCP/IP address.  Install the scanner drivers from the CD-ROM (see Quick Setup Guide: Install MFL-Pro Suite). ...
  • Page 47: Scanning A Document As A Pdf File Using Controlcenter4 (Windows ® )

     (Windows Click (Brother Utilities), and then click the drop-down list and select your model name (if not already selected). Click SCAN in the left navigation bar, and then click ControlCenter4. The ControlCenter4 application will open. If the ControlCenter4 Mode screen appears, choose the Advanced Mode and then click OK.
  • Page 48 Chapter 6 Make sure the machine you want to use is selected from the Model drop-down list. Click File. Press Scan. The machine starts the scanning process. The folder where the scanned data is saved will open automatically.
  • Page 49: How To Scan A Document As A Pdf File Using The Touchscreen

    How to scan to a computer How to scan a document as a PDF file using the Touchscreen Load your document (see How to load documents on page 33). Press Scan. Swipe left or right to display to File. will be displayed in the centre of the Touchscreen highlighted in blue. Press OK.
  • Page 50 Chapter 6 NOTE The following scan modes are available. ® • to Network (Windows • to FTP • to E-mail • to Image • to OCR • to File • WS Scan (Web Services Scan) ® ® ® ® Windows users only (Windows Vista SP2 or later, Windows 7 and Windows...
  • Page 51: Routine Maintenance

    You must to replace the consumable items when the machine indicates that the life of the consumable is over. You can replace the following consumable items by yourself: Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability.
  • Page 52 The messages in the table appear on the Touchscreen in Ready mode. These messages provide advanced warnings to replace the consumable items before they reach end of life. To avoid any inconvenience, you may want to buy spare consumable items before the machine stops printing. Touchscreen Consumable item Approximate life...
  • Page 53 Waste toner box See page 64. WT-220CL Replace WT Box 50,000 pages Fuser unit Contact Brother customer service or your Replace Fuser 50,000 pages local Brother dealer for a replacement fuser unit. Paper feeding kit Contact Brother customer service or your...
  • Page 54 • Go to http://www.brother.com/original/index.html for instructions on how to return your used consumable items to the Brother recycling program. If you choose not to return your used items, discard the used consumable according to local regulations, keeping it separate from domestic waste.
  • Page 55: Replacing The Toner Cartridges

    (Cyan, Magenta, Yellow). Actual C=Cyan, M=Magenta, Y=Yellow ) page count will vary depending on your A new Brother Original toner cartridge will average type of document. reset the Replace Toner message. When a toner cartridge is running low, the Touchscreen shows Toner Low.
  • Page 56 Replacing the toner cartridges WARNING Make sure the machine is turned on. HOT SURFACE Open the top cover until it locks in the After you have just used the machine, some open position. internal parts of the machine will be extremely hot.
  • Page 57 Routine maintenance Push down the green lock lever and take IMPORTANT the toner cartridge out of the drum unit. • We recommend that you place the toner cartridge and drum unit assembly on a clean, flat surface with disposable paper underneath it in case you accidentally spill or scatter toner.
  • Page 58: Important Note

    Brother recycling program. If you choose not to return your used items, discard the used consumable according to local <Toner cartridge>...
  • Page 59 (or room light for long periods of time), the unit may be damaged. • Brother machines are designed to work with toner of a particular specification and will work to a level of optimum performance when used with Brother Original toner cartridges.
  • Page 60 Put the new toner cartridge firmly into Clean the corona wire inside the drum the drum unit until you hear it lock into unit by gently sliding the green tab from place. If you put it in correctly, the green left to right and right to left several times.
  • Page 61 Routine maintenance Slide each toner cartridge and drum unit Close the top cover of the machine. assembly into the machine. Make sure NOTE you match the toner cartridge colour to After replacing a toner cartridge, DO NOT the same colour label on the machine. turn off the machine or open the top cover until the Touchscreen clears the Please wait.
  • Page 62: Replacing The Drum Units

    (BK=Black, C=Cyan, M=Magenta, path. In designing this product, Brother Y=Yellow ). We recommend you keep Brother decided to use the number of rotations of the Original drum units ready for installation. Buy...
  • Page 63 IMPORTANT Replace the drum unit with a new one. We • While removing the drum unit, handle it recommend a Brother Original drum unit be carefully because it may contain toner. If installed at this time. toner scatters on your hands or clothes, When you replace the drum unit with a new wipe or wash it off with cold water at once.
  • Page 64 Remove the toner cartridge and drum IMPORTANT unit assembly for the colour shown on • We recommend that you place the toner the Touchscreen. cartridge and drum unit assembly on a clean, flat surface with disposable paper underneath it in case you accidentally spill or scatter toner.
  • Page 65 Routine maintenance Push down the green lock lever and take IMPORTANT the toner cartridge out of the drum unit. • Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water.
  • Page 66 • Go to http://www.brother.com/original/ index.html for instructions on how to return your used consumable items to the Brother recycling program. If you choose not to return your used items, discard the used consumable according to local regulations, keeping it separate from domestic waste.
  • Page 67 Routine maintenance Clean the corona wire inside the drum Slide each toner cartridge and drum unit unit by gently sliding the green tab from assembly into the machine. Make sure left to right and right to left several times. you match the toner cartridge colour to the same colour label on the machine.
  • Page 68: Replacing The Belt Unit

    Replacing the belt unit Close the top cover of the machine. When you replace the drum unit with a Model name: BU-220CL new one, you must reset the drum A new belt unit can print approximately counter. Instructions of how to do this 50,000 A4 or Letter size single-sided pages.
  • Page 69 Routine maintenance Remove all of the toner cartridge and IMPORTANT drum unit assemblies. • We recommend that you place the toner cartridge and drum unit assemblies on a clean, flat surface with disposable paper underneath them in case you accidentally spill or scatter toner.
  • Page 70 Hold the green handle of the belt unit Unpack the new belt unit and put the and lift the belt unit up, and then pull it new belt unit in the machine. out. IMPORTANT To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.
  • Page 71 Routine maintenance Slide each toner cartridge and drum unit Close the top cover of the machine. assembly into the machine, making sure When you replace the belt unit with a you match the toner cartridge colours to new one, you must reset the belt unit the same colour labels on the machine.
  • Page 72: Replacing The Waste Toner Box

    Replacing the waste toner box Remove all of the toner cartridge and drum unit assemblies. Model name: WT-220CL The life of a waste toner box is approximately 50,000 A4 or Letter size single-sided pages. WT Box End Soon If the Touchscreen shows WT Box End Soon, it means the waste toner box is near the end of its life.
  • Page 73 Routine maintenance Hold the green handle of the belt unit IMPORTANT and lift the belt unit up, and then pull it • We recommend that you place the toner out. cartridge and drum unit assemblies on a clean, flat surface with disposable paper underneath them in case you accidentally spill or scatter toner.
  • Page 74 Remove the orange packing material Hold the green handle of the waste toner and discard it. box and remove the waste toner box from the machine. NOTE This step is only necessary when you are replacing the waste toner box for the first time, and is not required for the replacement waste toner box.
  • Page 75 Routine maintenance Unpack the new waste toner box and WARNING place it in the machine. • DO NOT put the waste toner box into a fire. It could explode, resulting in injuries. • DO NOT use flammable substances, any type of spray, or an organic solvent/liquid containing alcohol or ammonia to clean the inside or outside of the product.
  • Page 76 Put the belt unit back in the machine. Slide each toner cartridge and drum unit assembly into the machine, making sure you match the toner cartridge colours to the same colour labels on the machine. BK = Black, C = Cyan, M = Magenta, Y= Yellow Close the top cover of the machine.
  • Page 77: Cleaning And Checking The Machine

    Routine maintenance Cleaning and Checking IMPORTANT • Use neutral detergents. Cleaning with the machine volatile liquids such as thinner or benzine will damage the surface of the machine. Clean the outside and inside of the machine • DO NOT use cleaning materials that regularly with a dry, lint-free cloth.
  • Page 78: Cleaning The Outside Of The Machine

    Cleaning the outside of the Wipe the outside of the machine with a dry, lint-free cloth to remove dust. machine IMPORTANT DO NOT use any type of liquid cleaners (including ethanol). Cleaning the Touchscreen Press and hold down to turn the machine off.
  • Page 79: Cleaning The Led Heads

    Routine maintenance Cleaning the LED heads Wipe the inside and the outside of the paper tray with a dry, lint-free cloth to remove dust. If there is a problem with the print quality, such as light or faded colours or white streaks or bands down the page, clean the LED heads as follows: IMPORTANT...
  • Page 80: Cleaning The Scanner Glass

    Cleaning the scanner glass Wipe the windows of all four LED heads (1) with a dry, lint-free cloth. Be careful not to touch the windows of the LED heads (1) with your fingers. Press and hold down to turn the machine off.
  • Page 81: Cleaning The Corona Wires

    Routine maintenance Cleaning the corona wires In the ADF unit, clean the white bar (1) and the scanner glass strip (2) underneath it with a soft lint-free cloth If you have print quality problems or the slightly moistened with water. Touchscreen shows Drum !, clean the corona wires as follows: Open the top cover until it locks in the...
  • Page 82 IMPORTANT WARNING • We recommend that you place the toner cartridge and drum unit assembly on a HOT SURFACE clean, flat surface with disposable paper After you have just used the machine, some underneath it in case you accidentally spill internal parts of the machine will be or scatter toner.
  • Page 83 Routine maintenance Clean the corona wire inside the drum Slide the toner cartridge and drum unit unit by gently sliding the green tab from assembly into the machine. Make sure left to right and right to left several times. that you match the toner cartridge colour to the same colour label on the machine.
  • Page 84: Cleaning The Drum Unit

    Repeat steps b - d to clean the three Cleaning the drum unit remaining corona wires. If your printout has dots at 94 mm intervals, NOTE follow the steps below to solve the problem. When cleaning the corona wires, you do not have to remove the toner cartridge Make sure that the machine is in the from the drum unit.
  • Page 85 Routine maintenance The colour of printed dots is the colour of IMPORTANT the drum you should clean. Remove the • We recommend that you place the toner toner cartridge and drum unit assembly cartridge and drum unit assembly on a of the colour causing the problem.
  • Page 86 Push down the green lock lever and take IMPORTANT the toner cartridge out of the drum unit. • Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water. •...
  • Page 87 Routine maintenance Turn the drum unit as shown in the Use the numbered markers next to the illustration. Make sure that the drum unit drum roller to find the mark. For gear (1) is on the left side. example, a dot in column 2 on the Drum Dot Check Sheet would mean that there is a mark in the "2"...
  • Page 88 Turn the edge of the drum unit toward Put the toner cartridge firmly into the you by hand while looking at the surface new drum unit until you hear it lock into of the suspected area. place. If you put the cartridge in correctly, the green lock lever will lift automatically.
  • Page 89 Routine maintenance Slide the toner cartridge and drum unit Close the top cover of the machine. assembly into the machine. Make sure Turn on the machine and try a test print. that you match the toner cartridge colour to the same colour label on the machine. BK = Black, C = Cyan, M = Magenta, Y= Yellow...
  • Page 90: Cleaning The Paper Pick-Up Rollers

    Cleaning the paper pick-up Tightly wring out a lint-free cloth soaked in lukewarm water, and then wipe the rollers separator pad (1) on the paper tray to remove dust. Cleaning the paper pick-up roller periodically may prevent paper jams by ensuring the correct feeding of the paper.
  • Page 91: Calibration

    Routine maintenance Calibration NOTE • If an error message is displayed, press OK The output density for each colour may vary and try again. depending on the machine’s environment, (For more information, see Error and such as temperature and humidity. maintenance messages on page 86.) Calibration helps you to improve the colour density.
  • Page 92: Auto Registration

    Auto Registration Frequency (Colour Correction) If solid areas of colour or images have cyan, magenta or yellow fringes, you can use the You can set how often the colour correction auto-registration feature to correct the (Colour Calibration and Auto Registration) problem.
  • Page 93: Troubleshooting

    If you think there is a problem with your machine, check each of the items below first and follow the troubleshooting tips. You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
  • Page 94: Error And Maintenance Messages

    The most common error and maintenance messages are shown in the table. You can clear most errors and perform routine maintenance by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips: Visit us at http://solutions.brother.com/. Error Message...
  • Page 95 Troubleshooting Error Message Cause Action The temperature of the drum Make sure you can hear the fan in the machine Cooling Down unit or toner cartridge is too spinning and that the exhaust outlet is not Wait for a while hot.
  • Page 96 Error Message Cause Action The temperature of the fuser Fuser Error Press and hold down to turn the machine unit does not rise to a specified off, wait a few seconds, and then turn it on temperature within the again. Leave the machine idle for 15 minutes specified time.
  • Page 97  Press and hold down to turn the machine off, wait a few minutes, and then turn it on again.  If the problem continues, contact Brother customer service for support. Registration failed. Press OK and try again. Registration failed.
  • Page 98 55). C=Cyan, M=Magenta, installed. Y=Yellow. It is time to replace the fuser Contact Brother customer service or a Brother Replace Fuser unit. Authorized Service Center to replace the fuser unit. It is time to replace the paper...
  • Page 99 Troubleshooting Error Message Cause Action The paper in the tray is not the Load the correct size of paper in the tray and Size mismatch correct size. set the size of paper to the tray (see Paper Size on page 27). The paper size specified in the Open the back cover (back output tray) to let Small paper...
  • Page 100: Document Jams

    Document Jams Document is jammed under the document cover Document is jammed in the Remove any paper from the ADF that is top of the ADF unit not jammed. Lift the document cover. Remove any paper from the ADF that is not jammed.
  • Page 101: Removing Small Documents Jammed In The Adf

    Troubleshooting Removing small documents Document is jammed at the jammed in the ADF output tray Lift the document cover. Remove any paper from the ADF that is not jammed. Insert a piece of stiff paper, such as cardstock, into the ADF to push any Pull the jammed document out to the small paper scraps through.
  • Page 102: Paper Jams

    Paper Jams Paper is jammed in the paper tray If the Touchscreen shows Jam Tray, follow Always remove the remaining paper from the these steps: paper tray and straighten the stack when you are adding new paper. This helps prevent Pull the paper tray completely out of the multiple sheets of paper from feeding through machine.
  • Page 103: Paper Is Jammed At The Output Paper Tray

    Troubleshooting Paper is jammed at the output Make sure the paper is below the paper tray maximum paper mark ( ) in the paper tray. While pressing the green paper-guide release lever, slide the When the paper is jammed at the output paper guides to fit the paper size.
  • Page 104: Paper Is Jammed At The Back Of The Machine

    Paper is jammed at the back Push the scanner down with both hands to close it. of the machine If the Touchscreen shows Jam Rear, follow these steps: Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine.
  • Page 105 Troubleshooting Pull the green tabs at the left and right Close the fuser cover (1). Make sure the sides down to release the fuser green tabs at the left and right sides lock cover (1). into place. Use both hands to gently pull the Close the back cover until it locks in the jammed paper out of the fuser unit.
  • Page 106: Paper Is Jammed Inside The Machine

    Paper is jammed inside the WARNING machine HOT SURFACE If the Touchscreen shows Jam Inside, After you have just used the machine, some follow these steps: internal parts of the machine will be Leave the machine turned on for extremely hot. Wait for the machine to cool 10 minutes for the internal fan to cool down before you touch the internal parts.
  • Page 107 Troubleshooting Pull out the jammed paper slowly. IMPORTANT • We recommend that you place the toner cartridge and drum unit assemblies on a clean, flat surface with disposable paper underneath them in case you accidentally spill or scatter toner. • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.
  • Page 108 Slide each toner cartridge and drum unit Close the top cover of the machine. assembly into the machine, making sure NOTE you match the toner cartridge colours to If you turn off the machine during the same colour labels on the machine. Jam Inside is on the Touchscreen, the machine will print incomplete data from your computer when it is turned on.
  • Page 109: Paper Is Jammed Underneath The Paper Tray

    Troubleshooting Paper is jammed underneath If paper is not caught inside the machine, check underneath the paper the paper tray tray. If the Touchscreen shows Jam 2-sided, follow these steps: Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine.
  • Page 110 WARNING HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts. Use both hands to gently pull the jammed paper out of the back of the machine.
  • Page 111: If You Are Having Difficulty With Your Machine

    • If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. You can correct most problems by yourself. • If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
  • Page 112: Paper Handling Difficulties

    Printing difficulties (continued) Difficulties Suggestions The headers or footers appear There is an unprintable area on the top and bottom of the page. Adjust the top and when the document displays on the bottom margins in your document to allow for this (see Unscannable and screen but they are not on the unprintable areas on page 26).
  • Page 113: Copying Difficulties

    Scanning difficulties Difficulties Suggestions TWAIN or WIA errors appear when Make sure the Brother TWAIN or WIA driver is selected as the primary source in ® your scanning application. For example, in Nuance™ PaperPort™ 12SE, click starting to scan. (Windows Desktop >...
  • Page 114: Network Difficulties

    (Windows installed. If the Security Software warning appears on the computer screen during the installation, change the Security Software settings to permit the Brother product setup program or other program to run. (Macintosh) If you are using a firewall function of anti-spyware or antivirus security software, temporarily disable it and then install the Brother software.
  • Page 115 For Windows 8 and Windows Server 2012: Right-click the Brother DCP-XXXX Printer icon, select Printer properties, and then select Brother DCP-XXXX BR-Script3. From the Device Settings tab, choose TBCP (Tagged binary communication protocol) in Output Protocol. (Macintosh) If your machine is connected to a computer with a USB interface, you cannot print EPS data that includes binary.
  • Page 116: Improving The Print Quality

    NOTE Brother does not recommend the use of cartridges other than Brother Original cartridges or the refilling of used cartridges with toner from other sources. To get the best print quality, we suggest using recommended paper. Make sure you use paper that meets our specifications (see Acceptable paper and other print media on page 28).
  • Page 117 Troubleshooting Examples of poor print quality Recommendation  Perform the calibration using the Touchscreen or the printer driver (see Calibration on page 83). ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  Adjust the copy density and contrast if you are copying (see Advanced User's Guide: Adjusting Density and Contrast).
  • Page 118 (see Replacing the toner cartridges on page 48). To identify the colour of the toner cartridge, visit us at http://solutions.brother.com/ to view our FAQs and troubleshooting tips.  The drum unit may be damaged. Install a new drum unit (see Replacing the drum units on page 55.)
  • Page 119 ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. the toner cartridges on page 48). To identify the colour of the toner cartridge, visit us at http://solutions.brother.com/ to view our FAQs and troubleshooting tips.  Identify the colour causing the problem and install a new drum unit (see Replacing the drum units on page 55).
  • Page 120 Identify the colour causing the problem and install a new drum unit (see Replacing the drum units on page 55). 94 mm To identify the colour of the drum unit, visit us at http://solutions.brother.com/ to view our FAQs and troubleshooting tips. Coloured spots at 94 mm ...
  • Page 121 (see Replacing the toner cartridges on page 48). To identify the colour of the toner cartridge, visit us at http://solutions.brother.com/ to view our FAQs and troubleshooting tips.  Identify the colour causing the problem and install a new drum unit (see Replacing the drum units on page 55).
  • Page 122 48). Uneven density appears To identify the colour of the toner cartridge, visit us at periodically across the page http://solutions.brother.com/ to view our FAQs and troubleshooting tips.  Identify the colour causing the problem and install a new drum unit (see Replacing the drum units on page 55).
  • Page 123  Identify the colour causing the problem and install a new drum unit (see Replacing the drum units on page 55). To identify the colour of the drum unit, visit us at http://solutions.brother.com/ to view our FAQs and troubleshooting tips.
  • Page 124 Examples of poor print quality Recommendation  Make sure the two grey levers inside the back cover are in the up position (1). Pull up the two grey levers until they stop. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ.
  • Page 125 Troubleshooting Examples of poor print quality Recommendation  Make sure the envelope levers inside the back cover are pulled down to the envelope position when you print envelopes (see Loading paper in the manual feed slot on page 22). NOTE When you have finished printing, open the back cover and reset the two grey levers back to their original positions (1).
  • Page 126: Machine Information

    Machine Information Checking the Firmware Version Checking the Serial Number You can see the machine’s firmware version on the Touchscreen. You can see the machine’s Serial Number on the Touchscreen. Press Press Press All Settings. Press All Settings. Swipe up or down, or press a or b to display Machine Info..
  • Page 127: Reset Functions

    You can reset all the machine’s settings Press Initial Setup. back to the factory default. Press Reset. Brother strongly recommends you perform this operation when you dispose Press Network or All Settings to of the machine. choose the reset function you want.
  • Page 128: Settings And Features Tables

    Settings and features tables Using the Settings Tables Your machine’s Touchscreen LCD is easy to set up and operate. All you have to do is press the settings and options you want as they are displayed on the screen. We created step-by-step Settings Tables and Features Tables so you can see at-a-glance all the available choices for each setting and...
  • Page 129: Settings Tables

    Settings and features tables Settings Tables The Settings tables will help you understand the menu selections and options that are found in the machine’s programs. The factory settings are shown in Bold with an asterisk. (Settings) Level 1 Level 2 Level 3 Options Descriptions...
  • Page 130 Level 1 Level 2 Level 3 Options Descriptions See Page — Set the type of paper Tray Setting Paper Type Thin in the paper tray. Plain Paper* Thick Thicker Recycled Paper — Set the size of paper Paper Size in the paper tray. Letter Legal A5 L...
  • Page 131 Settings and features tables All settings Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page — — Set the type of paper General Setup Paper Type Thin in paper tray. Plain Paper* Thick Thicker Recycled Paper — —...
  • Page 132 Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page Auto Power Off — Set the number of General Setup Ecology hours that the (continued) (continued) 1hour* machine will remain in Deep Sleep mode 2hours before going into 4hours Power Off mode.
  • Page 133 Settings and features tables Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page — — Choose the Printer Emulation Auto* emulation mode. HP LaserJet BR-Script 3 — Print a list of the Print Options Internal Font HP LaserJet machine’s internal BR-Script 3 fonts.
  • Page 134 [000-255] Network User's Guide Visit the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/. Visit the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/. The factory settings are shown in Bold with an asterisk.
  • Page 135 Network User's Guide Visit the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/. Visit the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/. The factory settings are shown in Bold with an asterisk.
  • Page 136 Static Network User's Guide Visit the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/. Visit the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/. The factory settings are shown in Bold with an asterisk.
  • Page 137 Network User's Guide Visit the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/. Visit the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/. The factory settings are shown in Bold with an asterisk.
  • Page 138 Network User's Guide Visit the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/. Visit the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/. The factory settings are shown in Bold with an asterisk.
  • Page 139 Strong. Network User's Guide Visit the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/. Visit the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/. The factory settings are shown in Bold with an asterisk.
  • Page 140 Network User's Guide Visit the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/. Visit the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/. The factory settings are shown in Bold with an asterisk.
  • Page 141 Settings and features tables Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page Print Reports User Settings — — — List your settings. — — — List your Network Network settings. Configuration Drum Dot Print — — —...
  • Page 142 Level 1 Level 2 Level 2 Level 2 Options Descriptions See Page — — — Check the serial Machine Info. Serial No. number of your machine. Main Version — — Check the firmware Firmware version of your Version Sub1 Version — —...
  • Page 143 Settings and features tables Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page — — Put the date and time Initial Setup Date & Time Date on the Touchscreen. — — Time Auto Daylight — Change to Daylight Saving Time automatically.
  • Page 144: Features Tables

    Features Tables Copy Copy Level 1 Level 2 Level 3 Options 1 Options 2 Descriptions See Page — — — — Lets you make a — Mono Start monochrome copy. Colour Start — — — — Lets you make a colour copy.
  • Page 145 Settings and features tables Level 1 Level 2 Level 3 Options 1 Options 2 Descriptions See Page Enlarge/Reduce — — — Options 100%* Choose an Enlarge 200% (continued) enlargement ratio for 141% A5A4 the next copy. 104% EXELTR Choose a reduction Reduce 97% LTRA4 ratio for the next...
  • Page 146 Level 1 Level 2 Level 3 Options 1 Options 2 Descriptions See Page — Adjust the red colour Options Colour Adjust Red for copies. (continued) — Adjust the green Green colour for copies. — Adjust the blue colour Blue for copies. 2-sided Copy —...
  • Page 147 Settings and features tables Scan Scan Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page (PC Select) See Options (to OCR) on page 141. to OCR Options — — Add the current Save as settings as a Shortcut shortcut.
  • Page 148 Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page (Profile name) See Options (to FTP and to Network) on page 143. to FTP Options — — Add the current Save as settings as a Shortcut shortcut. — —...
  • Page 149 Settings and features tables Options (to OCR) Level 1 Level 2 Options Descriptions See Page To change settings using Options Set with Touch Panel Off(Set with Computer)* the Touchscreen, choose Choose the scan type for Scan Type Colour your document. Grey Black and White* Choose the scan...
  • Page 150 Options (to File, to Image and to E-mail) Level 1 Level 2 Options Descriptions See Page To change settings using Options Set with Touch Panel Off(Set with Computer)* the Touchscreen, choose Choose the scan type for Scan Type Colour* your document. Grey Black and White Choose the scan...
  • Page 151 Settings and features tables Options (to FTP and to Network) Level 1 Level 2 Options Descriptions See Page Choose the scan type for Options Scan Type Colour* your document. Grey Black and White (When you select Colour in Choose the scan Resolution resolution and file format Scan Type.)
  • Page 152 Level 1 Level 2 Options Descriptions See Page (When you select Colour or Choose the scan Options File Type Grey in Scan Type.) resolution and file format (Continued) for your document. PDF* JPEG PDF/A Secure PDF Signed PDF (When you select Black and White in Scan Type.) PDF* PDF/A...
  • Page 153 Settings and features tables Toner Level 1 Level 2 Level 3 Options Descriptions See Page — — View the approximate Toner Life remaining toner life for each colour. — — Print the Test Print Test Print page. Adjust the colour Calibration Calibrate density or return the...
  • Page 154 Google Drive™ — — — — ® Flickr Facebook — — Evernote — — Dropbox — — Visit the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/ The factory settings are shown in Bold with an asterisk.
  • Page 155 CIFS server on your local network or on the Internet. Profile Name Send scanned data to FTP via FTP. Picasa Web — Visit the Brother Albums™ Solutions Center to download the Web Google Drive™ — Connect Guide at — ®...
  • Page 156: Entering Text

    Entering text When you need to enter text into the machine the keyboard will appear on the Touchscreen. Press to cycle between letters, numbers and special characters. Press to cycle between upper and lower case letters. Inserting spaces To enter a space, press Space or c. Making corrections If you entered an incorrect character and want to change it, use the arrow buttons to move the cursor under the incorrect character.
  • Page 157: Specifications

    Specifications General Model DCP-9020CDW Printer Type Print Method Electrophotographic LED Printer Memory Capacity 192 MB LCD (liquid crystal display) 3.7 in. (93.4 mm) TFT Colour Touchscreen LCD Touchpanel Power Source 220 - 240 V AC 50/60 Hz Peak Approx. 1200 W Power Consumption Approx.
  • Page 158 Model DCP-9020CDW Noise Level Sound Printing m = 53.0 dB (A) Pressure Ready m = 33 dB (A) Sound Power Copying d = 6.42 B (A) (Colour) d = 6.41 B (A) Copying (Monochrome) d = 4.38 B (A) Ready 10 to 32.5 °C...
  • Page 159: Document Size

    Specifications Document Size Model DCP-9020CDW Document Size ADF Width 147.3 to 215.9 mm ADF Length 147.3 to 355.6 mm Scanner Glass Width Max. 215.9 mm Scanner Glass Max. 300.0 mm Length...
  • Page 160: Print Media

    Print media Model DCP-9020CDW Paper Input Paper Tray Paper Type Plain Paper, Thin Paper, Recycled Paper Paper Size A4, Letter, B5 (JIS), A5, A5 (Long Edge), A6, Executive, Legal, Folio Paper Weight 60 to 105 g/m Maximum Up to 250 sheets of 80 g/m...
  • Page 161: Copy

    Specifications Copy Model DCP-9020CDW Copy Width Max. 210 mm Multiple Copies Stacks or Sorts up to 99 pages Reduce/Enlarge 25% to 400% (in increments of 1%) Up to 600 × 600 dpi Resolution Less than 19 seconds at 23 °C / 230 V...
  • Page 162: Scanner

    Up to 1200 × 600 dpi (optical) (from ADF) Scanning Width Max. 210 mm For the latest driver updates for the version of OS X you are using, visit us at http://solutions.brother.com/. Maximum 1200 × 1200 dpi scanning with the WIA driver in Windows ® ®...
  • Page 163: Printer

    Specifications Printer Model DCP-9020CDW Automatic 2-sided Print Emulations ® PCL6, BR-Script3 (PostScript 3™) 600 dpi × 600 dpi, 2400 dpi (600 dpi × 2400 dpi) quality Resolution Print Speed Monochrome Up to 7 sides/minute (Up to 3.5 sheets/minute) (2-sided) (A4 size) Colour Up to 7 sides/minute (Up to 3.5 sheets/minute)
  • Page 164: Interfaces

    Interfaces Model DCP-9020CDW Hi-Speed USB 2.0 It is recommended you use a USB 2.0 cable (Type A/B) that is no more than 2.0 metres long. 10BASE-T / 100BASE-TX Ethernet Use a straight-through Category 5 (or greater) twisted-pair cable. IEEE 802.11b/g/n (Infrastructure mode/Ad-hoc mode) Wireless LAN IEEE 802.11g/n (Wi-Fi Direct™)
  • Page 165: Network

    Utility See Computer requirements on page 158. ® (For Windows users) Brother BRAdmin Light is available on the CD-ROM provided with the machine. (For Macintosh users) Brother BRAdmin Light is available as a download from http://solutions.brother.com/. ® (For Windows users) If you require more advanced machine management, use the latest Brother BRAdmin...
  • Page 166: Computer Requirements

    80 MB 400 MB Scanning System OS X v10.8.x For WIA, 1200 x 1200 resolution. Brother Scanner Utility enables enhancing up to 19200 x 19200 dpi. Third party USB ports are not supported. ® ® Nuance™ PaperPort™ 12SE supports Windows...
  • Page 167: Consumable Items

    Specifications Consumable items Model DCP-9020CDW Model Name Toner Inbox Black — Approx. 1,000 pages A4 or Letter page Cartridge Cyan — Approx. 1,000 pages A4 or Letter page Magenta Yellow Standard Black TN-241BK Approx. 2,500 pages A4 or Letter page...
  • Page 168: Index

    Index ADF (automatic document feeder) Folio ........... 27 using .............33 Apple Macintosh See Software User's Guide. Greyscale ..........154 Back key ............9 HELP Belt unit Settings Tables ........121 replacing ..........60 touchscreen messages ...... 120 Home key ..........9 Cancel key ..........9 Cleaning corona wires ..........73 Labels ........
  • Page 169 Network Remote setup printing See Software User's Guide. See Network User's Guide. Replacing scanning belt unit ..........60 See Software User's Guide. drum units ..........54 Network connectivity ......156 toner cartridges ........47 Nuance™ PaperPort™ 12SE waste toner box ........64 See Software User's Guide and Help in the Resolution PaperPort™...
  • Page 170 Volume, setting beeper ...........19 Waste toner box replacing ..........64 Weights ..........149 Wi-Fi Direct™ ..........5 ® Windows See Software User's Guide. Wireless Network See Quick Setup Guide and Network User's Guide.
  • Page 171 Visit us on the World Wide Web http://www.brother.com/ This machines is approved for use in the country of purchase only. Local Brother companies or their dealers will only support machines purchased in their own countries. www.brotherearth.com...

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