Troubleshooting Guide - Dimplex PF2325 Service Manual

TROUBLESHOOTING GUIDE

PROBLEM
General
Circuit breaker trips or fuse
blows when unit is turned
on
Lights dim in room while the
unit is on
Power cord gets warm
Appearance
Fireplace does not turn on
with the gWave controls
Fireplace does not turn on
with the Remote Control
Flame Frozen
Flame is not visible
Flame Shudder
Logset or Media bed does
not light up
14
CAUSE
Short in unit wiring.
Improper circuit current rating
Unit is drawing close to circuit
current rating
Normal Operation
Defective power cord
Improper operation
No incoming voltage from the
electrical wall socket
Loose wiring
Defective gWave assembly
Improper operation
The batteries in the remote con-
trol are dead.
Defective remote control
Defective floating display as-
sembly
Loose wiring
Defective Flicker Motor
Loose wiring
Flame LED light assembly is not
working
Defective main control board
Defective Flicker Motor
Loose wiring
Media LED light assembly or
logset is not working
Defective electronics junction
board
Defective main control board
SOLUTION
Trace wiring in unit.
Additional appliances may exceed the
current rating of the circuit breaker or fuse.
Plug unit into another outlet or install unit
on a dedicated 15 amp circuit.
Move the unit to another outlet or install
unit on a dedicated 15 amp circuit
The power cord may get slightly warm to
the touch when the heater is on
Replace power cord if cord gets hot to the
touch.
Refer to Operation Section
Check Fuse/Breaker Panel
Check wiring connections
Replace the gWave assembly
Refer to Operation Section
Install new battery into the remote control.
Replace the remote control
Replace the floating display assembly
Check wiring connections
Replace Flicker Motor
Check wiring connections
Replace flame LED light assembly
Replace the main control board
Replace Flicker Motor
Check wiring connections
Replace media LED light assembly or
logset
Replace electronics junction board
Replace the main control board
PART NUMBER
4100090204RP
3001400100RP
3001250100RP
3001470100RP
2000480100RP
23" - 3001330100RP
30" - 3001330300RP
3001260100RP
2000480100RP
Media
23" - 3001330300RP
30" - 3001330500RP
3001460100RP
3001260100RP
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