Troubleshooting Guide - Dimplex Nicole Service Manual

TROUBLESHOOTING GUIDE

PROBLEM
General
Circuit breaker trips Short in unit wiring.
or fuse blows when
Improper circuit current rating
unit is turned on
Lights dim in room Unit is drawing close to circuit current
while the unit is on rating
Power cord gets Normal Operation
warm
Defective power cord
Appearance
The firebox does not Improper operation
turn on with the but-
No incoming power from the electrical
tons on the firebox
wall socket
Loose wiring
Defective Switch board
Defective display / control board
Defective relay board
Defective power adapter
Fireplace does not Improper operation
turn on in Remote
Remote Control not working
Mode
Defective display / control board
Flame Frozen Loose wiring
Defective flicker motor
Flame not bright or Loose wiring
flame not visible
Defective LED light strip
Defective display / control board
The flame is not Loose wiring
consistently colored
Defective colored flame LED light as-
or only amber
sembly
Defective display / control board
The media bed is not Loose wiring
colored
Defective colored flame LED light as-
sembly
Defective display / control board
Flame Shudder Defective flicker motor
The display is show- The thermistor wiring has become loose
ing "PF"
Defective thermistor
CAUSE SOLUTION
Trace wiring in unit.
Additional appliances may exceed the
current rating of the circuit breaker or fuse.
Plug unit into another outlet or install unit on
a dedicated 15 amp circuit.
Move the unit to another outlet or install unit
on a dedicated 15 amp circuit
The power cord may get slightly warm to the
touch when the heater is on
Replace power cord if cord gets hot to the
touch.
Refer to Operation Section
Check Fuse/Breaker Panel
Check wiring connections
Replace the switch board
Replace the display / control board
Replace the relay board
Replace the power adapter
Refer to Operation Section
Install new battery into the Remote Control.
Replace Remote Control
Replace display / control board
Check wiring connections
Replace flicker motor
Check wiring connections
Replace LED light strip
Replace display / control board
Check wiring connections
Replace colored flame LED light assembly
Replace display / control board
Check wiring connections
Replace colored flame LED light assembly
Replace display / control board
Replace flicker motor
Check the thermistor wiring
Replace the thermistor
PART NUMBER
4100010900RP
3001520100RP
3001430200RP
3001440200RP
2100250100RP
6700520200RP
3001430200RP
2000500100RP
3001420200RP
3001430200RP
3001570200RP
3001430200RP
9601180100RP
3001430200RP
2000500100RP
3001560100RP
13