Samsung SHR-2160 User Manual page 94

SHR-2160/2162/2080/2082 USER'S MANUAL
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Troubleshooting(FAQ)
1. The system power is dead and LED in front of the system does not operate at all.
- Please check the power connection.
- Check the power voltage.
- If all your efforts like above end up with nothing, check or exchange the power
supply.
2. Video data remains in the system but some channels displays no video data but
turns all blue.
- Check the image of the camera connected to the system. Improper input of
camera input may cause this symptom.
- Check the camera power supply.
- Sometimes, you see this symptom when the video data is connected with
multisystems and the video signal from the video data distributor in use feels
weak. If it's the case, you shall connect the camera images with
SHR-2160/2162/2080/2082 DVR directly to check or improve such a symptom.
3. The REC button in front has no effect on turning on REC LED or recording process.
- Please check the HDD space.
- Please check the Record Mode setup in MENU. It should be Off.
4. All the front LEDs are in operation but the monitor remains black.
- Video out may come out differently with the connected monitor. In short, Video
Out is set to Composite Output but connected to VGA Input Monitor or vice
versa. Then, keep pressing both the "MODE" button and the "0" button on the left
for 5 seconds until LED lights on in the order of 1.2.3.4.5 to change the Video
Out mode.
5. The front LED blinks and the logo screen repeatedly appears.
- This symptom may be resulted from failure of HDD connection inside
SHR-2160/2162/2080/2082 DVR. Take off the cover and check HDD connection
status. If HDD connection has no problem, please consult with the shop where
you bought SHR-2160/2162/2080/2082 DVR.
6. You cannot enter MENU by forgotten password.
- If you forget the password, you shall reset SHR-2160/2162/2080/2082 DVR to
the values set at the factory. Keep pressing both the "MODE" button and the "5"
button on the left for 5 seconds until LED lights on in the order of 1 2 3 4 5
The password default is "4321".
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7. The channel button does not operate in Live.
- If the current screen is Event Monitoring, the channel button does not operate.
Then, press the Alarm button to terminate the current screen and select a channel.
8. The cursor cannot reach Start during Calendar Search.
- Please check both the channel and the date for play are left checked. Both shall
be checked for play with Start. The cursor cannot reach the unrecorded date.
9. Alarm, once issued, keeps being issued though you press the front Alarm button
for cancellation.
- Press the front Menu button to cancel Alarm as follows.
1) To cancel Event Monitoring Screen : Monitoring- Event Monitoring Duration Off
2) To cancel Buzzer : Event Record-Alarm (Motion Detection/Video Loss).
Alarm-Out.
3) To cancel Event : Event Record-Alarm (Motion Detection/Video Loss).
State Off.
10. Pressing the PTZ button in Live receives no response.
- Check the Protocol and other setup values through Menu Camera PTZ
Device match with the PTZ camera.
11. When you connect several IEEE1394 armored HDDs to SHR-
2160/2162/2080/2082 DVR through Menu, SHR-2160/2162/2080/2082 DVR
cannot recognize all the HDDs.
- It requires time to recognize several armored HDDs. Please try again in a few
minutes. If retrial makes no improvement, HDD could be abnormal. Please
exchange the HDD.
12. You cannot connect to SHR-2160/2162/2080/2082 DVR through Smart View.
- Check if 3 Smart Viewer users are in connection with SHR-2160/2162/2080/2082
DVR. SHR-2160/2162/2080/2082 DVR allows no more than 3 users' connection
with Smart Viewer at a time.
- Check the Network setup of SHR-2160/2162/2080/2082 DVR.
- Check Network cable connection.
- When you use DHCP/ADSL(PPPoE) for connection, please check if you get the
right SHR-2160/2162/2080/2082 DVR MAC Address.
- If SHR-2160/2162/2080/2082 DVR is connected to the ADSL network, please
check if Bandwidth is set below 600 Kbps. If the Bandwidth for ADSL is set to
high, the connection with Smart Viewer may be instable due to the heavy network
load as the ADSL speed is low.
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