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HP ProLiant ML310e Gen8 v2 Server

User Guide

Abstract
This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the
servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
Part Number: 719821-001a
April 2014
Edition: 1

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Table of Contents

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   Summary of Contents for HP ProLiant ML310e

  • Page 1: User Guide

    User Guide Abstract This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
  • Page 2 © Copyright 2013, 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
  • Page 3: Table Of Contents

    Contents Component identification ....................... 6 Front panel components ..........................6 Front panel LEDs and buttons ......................... 7 Rear panel components ..........................8 Rear panel LEDs and buttons ......................... 9 System board components .......................... 10 DIMM slot locations .......................... 11 PCIe expansion slot definitions ......................11 System maintenance switch .......................
  • Page 4 Installing the Trusted Platform Module board ..................49 Retaining the recovery key/password ....................51 Enabling the Trusted Platform Module ....................51 RPS enablement option ..........................51 Setting up the HP PS1810-24G Switch (optional) ..................55 Cabling ............................. 59 Cabling overview ............................59 System fan cabling ............................. 59 Storage cabling ............................
  • Page 5 Drivers ............................76 Software and firmware ........................76 Version control ..........................76 HP operating systems and virtualization software support for ProLiant servers ......... 77 HP Technology Service Portfolio ......................77 Change control and proactive notification ..................77 Troubleshooting .......................... 78 Troubleshooting resources ...........................
  • Page 6: Component Identification

    Component identification Front panel components Item Description Optical drive (optional) Media drive bay Power On/Standby button and system power LED USB connectors Drive bays (inside) Component identification 6...
  • Page 7: Front Panel Leds And Buttons

    Front panel LEDs and buttons Item Description Status UID button/LED Solid blue = Activated Flashing blue (1 Hz/cycle per sec) = Remote management or firmware upgrade in progress Off = Deactivated Health LED Solid green = Normal Flashing amber = System degraded Flashing red (1 Hz/cycle per sec) = System critical Fast-flashing red (4 Hz/cycles per sec) = Power fault* NIC status LED...
  • Page 8: Rear Panel Components

    Rear panel components Item Description Power supply Kensington security slot Slot 4 PCIe x16 (8, 4, 1)* Slot 3 PCIe x8 (8, 4, 1)* Slot 2 PCIe x8 (1)* Slot 1 PCIe x4 (1)* Serial connector Video connector Dedicated iLO port USB 3.0 connectors UID LED/button NIC connectors...
  • Page 9: Rear Panel Leds And Buttons

    Rear panel LEDs and buttons Item Description Status UID button/LED Solid blue = Activated Flashing blue (1 Hz/cycle per sec) = Remote management or firmware upgrade in progress Off = Deactivated NIC status LED Solid Green = Activity exists Flashing green = Activity exists Off = No activity exists NIC link LED Solid green = Link exists...
  • Page 10: System Board Components

    System board components Item Description RPS connector Processor socket TPM connector System battery 24-pin power supply connector Mini-SAS connector SATA connectors Internal USB cable connector Internal USB connector Micro SD card slot Front USB connector 2 Front USB connector 1 Front panel connector Front system fan connector (fan 2) Ambient thermal sensor connector...
  • Page 11: Dimm Slot Locations

    * For more information on the expansion slot specifications, see "PCIe expansion slot definitions." DIMM slot locations DIMM slots are numbered 1 through 4. Letters are used for AMP mode DIMM ordering. PCIe expansion slot definitions Slot number Type Length Height Connector link width Negotiable link width...
  • Page 12: Nmi Functionality

    To force the system to invoke the NMI handler and generate a crash dump log, do one of the following: • Use the iLO Virtual NMI feature. • Short the NMI header. For more information, see the HP website (http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00797875/c00797875.pdf). Drive numbering • Four-bay LFF drive model...
  • Page 13: Hot-plug Drive Led Definitions

    • Eight-bay SFF drive model Hot-plug drive LED definitions Item Status Definition Locate Solid blue The drive is being identified by a host application. Flashing blue The drive carrier firmware is being updated or requires an update. Activity ring Rotating green Drive activity No drive activity Do not remove...
  • Page 14: Fbwc Module Led Definitions

    Item Status Definition Solid amber The drive has failed. The drive is not configured by a RAID controller. FBWC module LED definitions The FBWC module has three single-color LEDs (one amber and two green). The LEDs are duplicated on the reverse side of the cache module to facilitate status viewing.
  • Page 15: Fan Locations

    1 - Amber 2 - Green 3 - Green Interpretation The cache module microcontroller has failed. Fan locations Item Description Rear system fan (fan 1, for processor cooling) Front system fan (fan 2, for expansion board cooling) Component identification 15...
  • Page 16: Operations

    Operations Power up the server Connect each power cord to the server. Connect each power cord to the power source. Press the Power On/Standby button. The server exits standby mode and applies full power to the system. The system power LED changes from amber to green.
  • Page 17: Unlock The Tower Bezel

    Unlock the tower bezel The tower bezel must be unlocked and opened to access the drive cage and media bays. It must be unlocked to remove the access panel. The bezel must remain closed during normal server operations. Remove the tower bezel Unlock the tower bezel (on page 17).
  • Page 18: Remove The Access Panel

    Close and lock the tower bezel. Remove the access panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: For proper cooling, do not operate the server without the access panel, baffles, expansion slot covers, or blanks installed.
  • Page 19: Install The Access Panel

    Lift the access panel away from the chassis. Install the access panel Install the access panel: Place the access panel on the chassis, and slide it toward the front of the server. Tighten the thumbscrew. Close and lock the tower bezel. Remove the air baffle CAUTION: For proper cooling, do not operate the server without the access panel, baffles,...
  • Page 20: Install The Air Baffle

    Power down the server (on page 16). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Unlock the tower bezel (on page 17). Remove the access panel (on page 18). Remove the air baffle. Install the air baffle Insert the tabs on the baffle into the slots on the rear chassis.
  • Page 21 Lock the tower bezel. Power up the server (on page 16). Operations 21...
  • Page 22: Setup

    For more information on HP Care Pack Services, see the HP website (http://www.hp.com/services/carepack). Rack planning resources The rack resource kit ships with all HP branded or Compaq branded 9000, 10000, and H9 series racks. For more information on the content of each resource, see the rack resource kit documentation. Optimum environment When installing the server, select a location that meets the environmental standards described in this section.
  • Page 23: Space And Airflow Requirements

    Because of the high ground-leakage currents associated with multiple servers connected to the same power source, HP recommends the use of a PDU that is either permanently wired to the building’s branch circuit or Setup 23...
  • Page 24: Server Warnings And Cautions

    Get help to lift and stabilize the product during installation or removal, especially when the • product is not fastened to the rails. HP recommends that a minimum of two people are required for all rack server installations. A third person may be required to help align the server if the server is installed higher than chest level.
  • Page 25: Identifying The Contents Of The Server Shipping Carton

    If you are installing the server into a telco rack, order the appropriate option kit at the RackSolutions website (http://www.racksolutions.com/hp). Follow the server-specific instructions on the website to install the rack brackets. Use the following information when connecting peripheral cables and power cords to the server.
  • Page 26: Installing The Operating System

    Get help to lift and stabilize the product during installation or removal, especially when the product is not fastened to the rails. HP recommends that a minimum of two people are required for all rack server installations. A third person may be required to help align the server if the server is installed higher than chest level.
  • Page 27: Powering On And Selecting Boot Options

    Remote deployment installation—To deploy an operating system remotely, use Insight Control server deployment for an automated solution. For additional system software and firmware updates, download the HP Service Pack for ProLiant from the HP website (http://www.hp.com/go/spp/download). Software and firmware must be updated before using the server for the first time, unless any installed software or components require an older version.
  • Page 28: Hardware Options Installation

    Hardware options installation Introduction If more than one option is being installed, read the installation instructions for all the hardware options and identify similar steps to streamline the installation process. WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.
  • Page 29 Remove the drive carrier. Remove the two metal brackets from the drive carrier. Install the drive in the carrier. Hardware options installation 29...
  • Page 30: Installing A Hot-plug Drive

    Install the drive. Close and lock the tower bezel. Connect each power cord to the server. Connect each power cord to the power source. Power up the server (on page 16). Installing a hot-plug drive CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.
  • Page 31: Drive Cage Options

    Prepare the drive. Install the drive. Determine the status of the drive from the drive LED definitions. Close and lock the tower bezel. Drive cage options Four-bay LFF hot-plug drive backplane option To install the component: Power down the server (on page 16). Remove all power: Disconnect each power cord from the power source.
  • Page 32 Remove the access panel (on page 18). Install the drive cage assembly. Connect the drive backplane cables: Connect the power cable to the backplane. Do one of the following: — Connect the Mini-SAS cable to the system board (SATA drive support only). Hardware options installation 32...
  • Page 33 For cable routing information, see "Hot-plug, SATA drive support ("Hot-plug cage to system board, SATA drive support" on page 61)." — Connect one end of the Mini-SAS cable to the backplane and the other end to an optional Smart Array controller (SATA and SAS drive support). For cable routing information, see "Hot-plug SATA and SAS drive support ("Hot-plug cage to controller card, SATA and SAS drive...
  • Page 34: Eight-bay Sff Hot-plug Drive Cage Option

    Connect each power cord to the power source. Power up the server (on page 16). Eight-bay SFF hot-plug drive cage option To install the component: Power down the server (on page 16). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server.
  • Page 35 Install the SFF drive cage assembly. Connect the drive backplane cables: Connect the power cable to the backplane. Connect the Mini-SAS cables to the backplane and to an optional Smart Array controller. For cable routing information, see "Eight-bay SFF drive cabling (on page 62)." Install the drives ("Drive options"...
  • Page 36: Controller Options

    Controller options The server includes an embedded Smart Array B120i controller. For more information about the controller and its features, see the HP Dynamic Smart Array RAID Controller User Guide on the HP website (http://www.hp.com/support/DSA_RAID_UG_en). To configure arrays, see the Configuring Arrays on HP Smart Array Controllers Reference Guide on the HP website (http://www.hp.com/support/CASAC_RG_en).
  • Page 37: Installing The Fbwc Module And Capacitor Pack

    Connect each power cord to the power source. Power up the server (on page 16). For more information about the controller and its features, see the HP Smart Array Controllers for HP ProLiant Servers User Guide on the HP website (http://www.hp.com/support/SAC_UG_ProLiantServers_en). To configure arrays, see the Configuring Arrays on HP Smart Array Controllers Reference Guide on the HP website (http://www.hp.com/support/CASAC_RG_en).
  • Page 38 Install the cache module on the storage controller. Connect the capacitor pack cable to the cache module. Install the storage controller ("Installing a storage controller" on page 36). Hardware options installation 38...
  • Page 39: Optical Drive Option

    Install the capacitor pack. For cable routing, see capacitor pack cabling. Install the air baffle (on page 20). Install the access panel (on page 19). Lock the tower bezel. Connect each power cord to the server. Connect each power cord to the power source. Power up the server (on page 16).
  • Page 40 Remove the media bay blank. Remove the EMI shield. Attach the screws to the optical drive. Hardware options installation 40...
  • Page 41: Memory Options

    Install the optical drive into the media drive bay ("Optical drive cabling" on page 62). Connect the drive cables: Connect the power cable to the drive. Connect one end of the SATA cable to the drive and the other end to the system board. For cable routing information, see "Optical drive cabling (on page 62)."...
  • Page 42: Hp Smartmemory

    HP Active Health and manageability software. Certain performance features are unique with HP SmartMemory. The industry supports UDIMM at 2 DIMMs per channel at 1066 MT/s. HP SmartMemory supports 2 DIMMs per channel at 1333 MT/s, or 25% greater bandwidth.
  • Page 43: Single-rank And Dual-rank Dimms

    E = UDIMM (unbuffered with ECC) L = LRDIMM (load reduced) For the latest supported memory information, see the QuickSpecs on the HP website (http://h18000.www1.hp.com/products/quickspecs/ProductBulletin.html). At the website, choose the geographic region, and then locate the product by name or product category.
  • Page 44: General Dimm Slot Population Guidelines

    Non-ECC UDIMMs • When installing DIMMs: Populate the DIMM slots in this sequence: 2-A, 4-B, 1-C, 3-D. Use HP-qualified UDIMMs. Installing a DIMM Power down the server (on page 16). Remove all power: Disconnect each power cord from the power source.
  • Page 45: Expansion Board Options

    Connect each power cord to the server. Connect each power cord to the power source. Power up the server (on page 16). After installing the DIMMs, to configure memory protection mode, use RBSU ("HP ROM-Based Setup Utility" on page 71). Expansion board options The server has both full-height and low-profile expansion slots.
  • Page 46 Remove the expansion slot cover retainer. Identify the expansion slot compatible with the new option, and then remove the cover opposite that slot. Hardware options installation 46...
  • Page 47 If installing a full-length expansion board, remove the board retainer. Install the expansion board. Hardware options installation 47...
  • Page 48 If installing a full-length expansion board, install the board retainer that was removed. Install the expansion slot cover retainer. Connect all necessary internal and external cables to the expansion board. For more information on these cabling requirements, see the documentation that ships with the option. Install the air baffle (on page 20).
  • Page 49: Hp Trusted Platform Module Option

    Recovery Mode after BitLocker detects a possible compromise of system integrity. • HP is not liable for blocked data access caused by improper TPM use. For operating instructions, see the encryption technology feature documentation provided by the operating system.
  • Page 50 Unlock the tower bezel (on page 17). Remove the access panel (on page 18). Remove the air baffle (on page 19). CAUTION: Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet. Upon locating a broken or disfigured rivet on an installed TPM, administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data.
  • Page 51: Retaining The Recovery Key/password

    OS application TPM settings. For more information on firmware updates and hardware procedures, see the HP Trusted Platform Module Best Practices White Paper on the HP website (http://www.hp.com/support).
  • Page 52 Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Remove the tower bezel (on page 17). Remove the access panel (on page 18). Disconnect all power cables from the drives and system board. Remove the power supply.
  • Page 53 Install the RPS cage. Insert the RPS backplane module cables into the media drive cage, and then slide the module into the lower media drive bay. Align the left edge of the module with the guide mark on the bay. Connect the eight-pin to four-pin adapter cable to the eight-pin power supply connector of the RPS backplane module.
  • Page 54 Install an HP common slot power supply in the upper bay of the RPS cage. CAUTION: In a redundant power supply configuration, both power supply modules in the server must have the same output power capacity. Verify that all power supplies have the same part number and label color.
  • Page 55: Setting Up The Hp Ps1810-24g Switch (optional)

    Power up the server (on page 16). Setting up the HP PS1810-24G Switch (optional) If you intend to use the server with the companion HP PS 1810-24G Switch, follow the procedures in this section. For more information on switch-related settings and operational procedures, see the documentation for your switch model on the HP website (http://www.hp.com/networking/support).
  • Page 56 To establish a simple Ethernet connection: Connect an Ethernet cable to the switch, and then connect the cable to a network jack. Connect an Ethernet cable to the server NIC connector 1 or 2. Connect the cable to any switch network port. To establish an Ethernet connection with iLO functionality by using the dedicated iLO connector: Connect an Ethernet cable to the switch, and then connect the cable to a network jack.
  • Page 57 Under the Network menu, select the NIC and TCP/IP option. Set the Network Interface Adapter field to Shared Network Port — LOM. To save the change, press F10. To close the iLO RBSU, under the File menu, select the Exit option. Hardware options installation 57...
  • Page 58 Connect an Ethernet cable to the switch, and then connect the cable to a network jack. Connect an Ethernet cable to the server NIC 1/shared iLO connector, and then connect the cable to any switch network port. Completing the switch Self-Test Connect the power adapter to the switch.
  • Page 59: Cabling

    Cabling overview This section provides guidelines to help make informed decisions about cabling the server and hardware options to optimize performance. For information on cabling peripheral components, see the white paper on high-density deployment at the HP website (http://www.hp.com/products/servers/platforms). CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or crimped.
  • Page 60: Storage Cabling

    Storage cabling Four-bay LFF drive cabling Non-hot-plug cage to system board, SATA drive support only Item Description Drive cage power cable Mini-SAS cable Non-hot-plug cage to controller card, SATA and SAS drive support Item Description Drive cage power cable Cabling 60...
  • Page 61 Item Description Mini-SAS cable Hot-plug cage to system board, SATA drive support Item Description Drive cage power cable Mini-SAS cable Hot-plug cage to controller card, SATA and SAS drive support Item Description Drive cage power cable Mini-SAS cable Cabling 61...
  • Page 62: Eight-bay Sff Drive Cabling

    Eight-bay SFF drive cabling This drive configuration supports hot-plug SATA and SAS drives. Item Description Drive cage power cable Mini-SAS cable Mini-SAS cable Optical drive cabling • Optical drive in a nonredundant power configuration Cabling 62...
  • Page 63 Item Description Optical drive power cable SATA cable • Optical drive in a redundant power configuration Item Description SATA cable Drive cage power cable Optical drive power cable Cabling 63...
  • Page 64: Power Supply Cabling

    Power supply cabling Integrated power supply cabling Item Description 4-pin power supply cable 24-pin power supply cable Redundant power supply cabling Item Description 4-pin power supply cable (with the 8-pin to 4-pin adapter cable connected) 26-pin RPS cable Cabling 64...
  • Page 65: Capacitor Pack Cabling

    Item Description 24-pin power supply cable Capacitor pack cabling Item Description Cache module FBWC capacitor pack Cabling 65...
  • Page 66: Software And Configuration Utilities

    HP iLO The iLO subsystem is a standard component of selected HP ProLiant servers that simplifies initial server setup, server health monitoring, power and thermal optimization, and remote server administration. The iLO subsystem includes an intelligent microprocessor, secure memory, and a dedicated network interface.
  • Page 67: Active Health System

    All key internal subsystems are monitored by iLO. SNMP alerts are sent directly by iLO regardless of the host operating system or even if no host operating system is installed. HP Insight Remote Support software (on page 70) is also available in HP iLO with no operating system software, drivers, or agents.
  • Page 68: Intelligent Provisioning

    The data that is collected is managed according to the HP Data Privacy policy. For more information see the HP website (http://www.hp.com/go/privacy). The Active Health System log, in conjunction with the system monitoring provided by Agentless Management or SNMP Pass-thru, provides continuous monitoring of hardware and configuration changes, system status, and service alerts for various server components.
  • Page 69: Erase Utility

    For more information or to download the utility, see the HP website (http://www.hp.com/servers/diags). HP Insight Diagnostics Online Edition is also available in the SPP. For more information, see the HP website (http://www.hp.com/go/spp/download).
  • Page 70: Hp Insight Remote Support Software

    HP strongly recommends that you install HP Insight Remote Support software to complete the installation or upgrade of your product and to enable enhanced delivery of your HP Warranty, HP Care Pack Service, or HP contractual support agreement. HP Insight Remote Support supplements your monitoring continuously to...
  • Page 71: Hp Smart Update Manager

    SPP has several key features for updating HP ProLiant servers. Using HP SUM as the deployment tool, SPP can be used in an online mode on a Windows or Linux hosted operating system, or in an offline mode where the server is booted to the ISO so that the server can be updated automatically with no user interaction or updated in interactive mode.
  • Page 72: Using Rbsu

    For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/rbsu). Using RBSU To use RBSU, use the following keys: • To access RBSU, press the F9 key during power-up when prompted.
  • Page 73: Boot Options

    Array Configuration Utility ACU is a utility with the following features: • Runs as a local application or remote service accessed through the HP System Management Homepage • Supports online array capacity expansion, logical drive extension, assignment of online spares, and RAID or stripe size migration •...
  • Page 74: Option Rom Configuration For Arrays

    Provides context-sensitive searchable help content • Provides diagnostic and SmartSSD Wear Gauge functionality on the Diagnostics tab ACU is now available as an embedded utility, starting with HP ProLiant Gen8 servers. To access ACU, use one of the following methods: •...
  • Page 75: Rompaq Utility

    ASR is a feature that causes the system to restart when a catastrophic operating system error occurs, such as a blue screen, ABEND (does not apply to HP ProLiant DL980 Servers), or panic. A system fail-safe timer, the ASR timer, starts when the System Management driver, also known as the Health Driver, is loaded. When the operating system is functioning properly, the system periodically resets the timer.
  • Page 76: Redundant Rom Support

    HP website (http://www.hp.com/go/spp/download). To locate the drivers for a particular server, go to the HP website (http://www.hp.com/go/hpsc) and click on Drivers, Software & Firmware. Then, enter your product name in the Find an HP product field and click Software and firmware Software and firmware should be updated before using the server for the first time, unless any installed software or components require an older version.
  • Page 77: Hp Operating Systems And Virtualization Software Support For Proliant Servers

    HP Proactive Care—For customers running business critical environments where downtime is not an option, HP Proactive Care helps to deliver high levels of availability. Key to these service options is the delivery of proactive service management tools to help you avoid the causes of downtime. If a problem arises, then HP offers advanced technical response from critical system support specialists for problem identification and resolution.
  • Page 78: Troubleshooting

    • Simplified Chinese (http://www.hp.com/support/ProLiant_TSG_v1_sc) The HP ProLiant Gen8 Troubleshooting Guide, Volume II: Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades. To view the guide, select a language: •...
  • Page 79: System Battery Replacement

    System battery replacement If the server no longer automatically displays the correct date and time, then replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack.
  • Page 80 For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider. System battery replacement 80...
  • Page 81: Regulatory Information

    Regulatory information Safety and regulatory compliance For safety, environmental, and regulatory information, see Safety and Compliance Information for Server, Storage, Power, Networking, and Rack Products, available at the HP website (http://www.hp.com/support/Safety-Compliance-EnterpriseProducts). Turkey RoHS material content declaration Ukraine RoHS material content declaration Warranty information HP ProLiant and X86 Servers and Options (http://www.hp.com/support/ProLiantServers-Warranties)
  • Page 82: Electrostatic Discharge

    Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices.
  • Page 83: Specifications

    Weight, maximum with LFF drive cage Power supply specifications Depending on installed options, the server is configured with one of the following power supplies: • HP 350 W 4U Integrated Power Supply • HP 460 W CS Gold Hot-plug Power Supply (92% efficiency) Specifications 83...
  • Page 84: Hp 350 W 4u Integrated Power Supply

    400 W at 100 V AC input Maximum peak power 400 W at 200 V AC input 350 W Rated output power HP 460 W CS Gold Hot-plug Power Supply (92% efficiency) Specification Value — Input requirements 100 V AC to 240 V AC...
  • Page 85: Hot-plug Power Supply Calculations

    Hot-plug power supply calculations For hot-plug power supply specifications and calculators to determine electrical and heat loading for the server, see the HP Power Advisor website (http://www.hp.com/go/hppoweradvisor). Specifications 85...
  • Page 86: Support And Other Resources

    Active Health System log (HP ProLiant Gen8 or later products) Download and have available an Active Health System log for 3 days before the failure was detected. For more information, see the HP iLO 4 User Guide or HP Intelligent Provisioning User Guide on the HP website (http://www.hp.com/go/ilo/docs).
  • Page 87 HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material.
  • Page 88 HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di assistenza HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente al cliente per la sostituzione.
  • Page 89 Si, durante la fase de diagnóstico, HP (o los proveedores o socios de servicio de HP) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR, HP le enviará dicho componente directamente para que realice su sustitución. Los componentes CSR se clasifican en dos categorías:...
  • Page 90 HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio. Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en contacto con su proveedor de servicios local.
  • Page 91 Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
  • Page 92 Support and other resources 92...
  • Page 93 Support and other resources 93...
  • Page 94: Acronyms And Abbreviations

    Acronyms and abbreviations ABEND abnormal end Array Configuration Utility Advanced Memory Protection Automatic Server Recovery baseboard management controller BSMI Bureau of Standards, Metrology and Inspection Conformité Européenne (European Conformity) Canadian Standards Association Customer Self Repair double data rate electromagnetic interference FBWC flash-backed write cache Acronyms and abbreviations 94...
  • Page 95 Federal Communications Commission HP CS HP Common Slot (power supply) HP SIM HP Systems Insight Manager HP SUM HP Smart Update Manager International Electrotechnical Commission Integrated Lights-Out Integrated Management Log International Organization for Standardization large form factor LRDIMM load reduced dual in-line memory module...
  • Page 96 ROM-Based Setup Utility RDIMM registered dual in-line memory module Rapid Deployment Pack radio frequency radio frequency interference redundant power supply serial attached SCSI SATA serial ATA Secure Digital small form factor HP Service Pack for ProLiant Acronyms and abbreviations 96...
  • Page 97 TMRA recommended ambient operating temperature Trusted Platform Module UDIMM unregistered dual in-line memory module unit identification universal serial bus Version Control Agent VCRM Version Control Repository Manager xHCI Extensible Host Controller Interface Acronyms and abbreviations 97...
  • Page 98: Documentation Feedback

    Documentation feedback HP is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (mailto:docsfeedback@hp.com). Include the document title and part number, version number, or the URL when submitting your feedback.
  • Page 99: Index

    28 health driver 75 help resources 86 device numbers 12 Hot-plug SAS/SATA hard drive cabling 60 diagnostic tools 66, 69, 75 HP Insight Diagnostics 69 diagnostics utility 69 HP Insight Remote Support software 70, 77 Index 99...
  • Page 100 HP Smart Update Manager overview 66, 71 HP technical support 77, 86 PCI expansion slots 11 phone numbers 86 population guidelines 28 iLO (Integrated Lights-Out) 66, 67, 68 power distribution unit (PDU) 23 IML (Integrated Management Log) 66, 68 Power On button 27...
  • Page 101 17 TPM (Trusted Platform Module) 49, 51 troubleshooting 78 updating the system ROM 76 USB support 75 utilities 66, 73 utilities, deployment 66, 70, 71 ventilation 22 Version Control 76 Virtualization option 77 warnings 24 website, HP 86 Index 101...

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