Contacting The Technical Assistance Center - Dell Z9000 Installing

Contacting the Technical Assistance Center

How to Contact Dell Force10
TAC
Information to Submit When
Opening a Support Case
Managing Your Case
Downloading Software
Updates
Technical Documentation
Contact Information
48 | Technical Support
Log in to iSupport at http://www.force10networks.com/support/
Service Request tab.
• Your name, company name, phone number, and E-mail address
• Preferred method of contact
• Model number
• Software version number
• Symptom description
• Screen shots illustrating the symptom, including any error messages. These can include:
• Output from the show tech-support [non-paged] command (This report is
very long, so the storage buffer in your terminal program should be set
high.)
• Output from the show logging eventlog [unit] command, where unit is the
stack ID of the member unit that experienced the failure (This report is
included as a section in the output of show tech-support.)
• Console captures showing the error messages
• Console captures showing the troubleshooting steps taken
• Saved messages to a syslog server, if one is used
Log in to iSupport, and select the Service Request tab to view all open cases
and RMAs.
Log in to iSupport, and select the Software Center tab.
Log in to iSupport, and select the Documents tab. This page can be accessed
without logging in via the Documentation link on the iSupport page.
E-mail: support@force10networks.com
Web: http://www.force10networks.com/support/.
Telephone:
US and Canada: 866.965.5800
International: 408.965.5800
and select the