Godex G300 User Manual
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Godex G300 User Manual

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User Manual
: G300 series
Version
: Rev. 1.3
Issue Date
: 2013.07.09
P/N
: 920-014111-00
G300/G330 BARCODE PRINTER
1
USER MANUAL

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  • Page 1 G300/G330 BARCODE PRINTER USER MANUAL User Manual : G300 series Version : Rev. 1.3 Issue Date : 2013.07.09 : 920-014111-00...

  • Page 2: Table Of Contents

    G300/G330 USER MANUAL CONTENTS Barcode Printer Box Content Getting To Know Your Printer Printer Setup Open The Printer Cover Open The Printing Mechanism Loading The Ribbon Loading The Label Roll Installing The Label Supply Hub Connecting The Printer To The Host Computer...
  • Page 3 G300/G330 USER MANUAL FCC COMPLIANCE STATEMENT FOR AMERICAN USERS This equipment has been tested and found to comply with the limits for a CLASS A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.

  • Page 4: Safety Instructions

    G300/G330 USER MANUAL SAFETY INSTRUCTIONS Please read the following instructions carefully. Keep the equipment away from humidity. Before you connect the equipment to the power outlet, please check the voltage of the power source. Make sure the printer is off before plugging the power connector into the power jack.

  • Page 5: Barcode Printer

    Ribbon Module Power Adapter    Label Supply Hub Empty Ribbon Core Power Cord Label Guide Plates(Set of 2) Ribbon AC Adapter Label Stock G300 Quick Guide   Including QLabel software and G300 user manual. USB Cable ...

  • Page 6: Getting To Know Your Printer

    Barcode Printer Getting To Know Your Printer Device Overview Front View  TOP COVER LED OPERATION PANEL FEED BUTTON LED INDICATOR COVER OPEN BUTTONS Release buttons for opening the printer cover Rear View  FAN-FOLD LABEL INSERT Feed slot for continuous labels SERIAL PORT POWER SWITCH ETHERNET PORT...
  • Page 7 Barcode Printer Open The Printer Cover LABEL SUPPLY MODULE - LABEL SUPPLY HUB - LABEL GUIDE PLATES(Set of 2) RIBBON REWIND WHEEL HOLDER OF RIBBON REWIND CORE RELEASE CATCH(Left) RELEASE CATCH(Right) SCREW(Right) Screw for adjusting the print head pressure SCREW(Left) Screw for adjusting the print head pressure Open The Printing Mechanism PRINTING MECHANISM...

  • Page 8: Printer Setup 004

    Printer Setup Open The Printer Cover Pressing The Cover Open Buttons Place the printer on a flat surface. Open the printer cover by pressing the release buttons on both sides of the printer housing and lift the cover. Pressing the button Pressing the button COVER OPEN BUTTONS Release buttons for opening the printer cover.

  • Page 9: Loading The Ribbon 005

    Printer Setup Loading The Ribbon A New Ribbon Module Installation NEW RIBBON EMPTY RIBBON CORE Attach the ribbon to the empty ribbon core with the adhesive strip at the end of the ribbon. Notch on left side Stick on empty ribbon core Wind the ribbon around the empty ribbon core for 2 to 3 circles.
  • Page 10 Printer Setup Load The Ribbon On The Printer For Ribbon Supply Module RIBBON SUPPLY MODULE Place the right-hand side of ribbon first. Align the ribbon core Right side to the holder HOLDER Push the ribbon to tighten the spring of the holder SPRING OF HOLDER Then place the left-hand side of the ribbon.
  • Page 11 Printer Setup Close the printing mechanism to complete the ribbon supply module loading. Close the printing mechanism Load The Ribbon On The Printer For Ribbon Rewind Module RIBBON REWIND MODULE Place the right-hand side of empty ribbon core first. Align the empty ribbon core to the holder Right side HOLDER...
  • Page 12 Printer Setup Then place the left-hand side of the empty ribbon core. Left side Left side Align the notch of empty ribbon core to the spoke NOTCH OF RIBBON CORE SPOKE Turn the ribbon rewind wheel to tighten the ribbon until it has no wrinkles. Wind to back RIBBON REWIND WHEEL Ribbon loading completed.

  • Page 13: Loading The Label Roll 009

    Printer Setup Loading The Label Roll A New Label Roll Module Installation LABEL STOCK LABEL SUPPLY HUB LABEL GUIDE PLATES(Set of 2) Place the label stock on the label supply hub, attach the label guide plates to the label stock holder. Place on the ribbon hub A label roll module is assembled as below.
  • Page 14 Printer Setup Load The Label Roll Module On The Printer Release the printing mechanism and lift it. Open the printing mechanism Place the label roll module on the printer. Place on the printer Pass the label through the printing mechanism. Through the printing mechanism...
  • Page 15 Printer Setup Pass the label through the label guides and adjust the label guide to the label width. The label guide will help to prevent the label swaying. Through the label guides LABEL GUIDES Close the printing mechanism and top cover to complete the label loading. Close the printing mechanism...
  • Page 16 Printer Setup Loading The Label Supply Hub 1" Cores Loading the label supply hub for 1" cores. 1.5" Cores Loading the label supply hub for 1.5" cores.

  • Page 17: Connecting The Printer To The Host Computer 013

    Connect the power cord to the AC adapter. POWER CORD AC ADAPTER Connect the jack of the power adapter to the printer and connect the plug of the power adapter to the socket of the wall. G300 BARCODE PRINTER POWER ADAPTER JACK SLOT THE WALL...
  • Page 18 Printer Setup Connect the USB/parallel cable to the printer and host computer. G300 BARCODE PRINTER USB PORT USB CABLE PLUG PLUG SOCKET Switch on the printer. The LED indicator should now lights up. LED INDICATOR Switch on...

  • Page 19: Installing The Driver 015

    Insert the product CD in the CD/DVD drive of the host computer and open the "Seagull Drivers" folder on the CD. Select the icon for the driver file and click it to start the installation. Follow the instructions on the screen. The Driver Wizard guides you through the installation procedure. Select "Install printer drivers". Specify your printer model. Godex G300...
  • Page 20 Specify the port used to connect the printer to the host computer. Enter a printer name and assign the appropriate rights. Godex G300 Once the installation is complete, a summary of the printer settings is displayed. Check whether the printer settings are correct and click "Finish" to start copying the driver files.
  • Page 21 Printer Setup Once the driver installation is complete, the new printer should appear in the "Printers and Faxes" folder. Godex G300 Godex G300...

  • Page 22: Operation Panel 018

    Operation Panel LED Operation Panel LED OPERATION PANEL FEED BUTTON LED INDICATOR FEED Button When you press the FEED button, the printer moves the label to the defined stop position. If you are using continuous labels, pressing the FEED button will move label stock until you release the button again. If you are using individual labels, pressing the FEED button will move only one label.

  • Page 23: Error Alerts 019

    Operation Panel Error Alerts In the event of a problem that prevents normal functioning of the printer, you will see an error message on LED indicators and hear some beep signals. Please refer to below table for the error alerts. Error Light Colour ...

  • Page 24: Label Calibration And Self Test

    The printer will now measure the label stock and store the label height. Once the printer has successfully measured the label stock, it will print a self-test label. The contents of a self-test printout are listed below. G300:GX.XXX Model & Version USB S/N:12345678...

  • Page 25: Netsetting For Ethernet

    NetSetting for Ethernet Installing The NetSetting software The NetSetting software is used to manage the network configurations when connecting the printer via Ethernet port. It is available on product CD or can be downloaded from official website. To install the NetSetting, please follow below steps.

  • Page 26: The Interface Of Netsetting 022

    PC. Click the magnifier icon to search the Godex printers which are connected via Ethernet port in you network environment. Once a connected Godex printer is detected, it will be listed on the start page.
  • Page 27 NetSetting for Ethernet IP Setting The IP Setting tab can change the printer name, Port number, Gateway setting and the password for configuring the printer. You can also set the printer’s IP address ether by DHCP or by Static IP. You can press “Set”...
  • Page 28 NetSetting for Ethernet Alert Path Setting NetSetting will send the alert messages to designated mail account when the error happened on printer. The alert messages are sent by SMTP (Simple Mail Transfer Protocol) or SNMP (Simple Network Management Protocol). You can set or change the configurations of SMTP and SNMP on this “Alert Path Setting” tab. You can press “Set”...
  • Page 29 NetSetting for Ethernet Alert Message Setting For the alert message notification function, you can decide which error cases need to be sent out to the operator. Moreover, the alert messages can be set to be sent by SMTP, SNMP or both. You can press “Set”...
  • Page 30 NetSetting for Ethernet Printer Configuration Set or change the configurations of connected printer. Most of key settings for the printer operation can be done by this setting page. You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values.
  • Page 31 NetSetting for Ethernet User Command The “User Command” tab provides a communication interface for operator to control the printer. Input printer commands in "Input Command" window and press “Send Command” button, the commands will be sent to the printer. For some commands that will return response message, the message will be displayed in "Output Message" window. You can press “Send Command”...
  • Page 32 “Start Download Firmware” button. The printer firmware then can be updated remotely. BOOT : 1.000a1 F/W : G300 1.000a In addition to the firmware update, you can press “Recover To Factory Settings” button to restore the printer...

  • Page 33: Maintenance And Adjustment 029

    Maintenance And Adjustment Cleaning The Print Head Dirt on the print head or ribbon, or glue residue from the label stock may result in inadequate print quality. The printer cover must therefore always be closed during printing. Keeping dirt and dust away from the paper or labels ensures a good print quality and a longer lifespan of the print head.

  • Page 34: Adjusting The Print Head Pressure 030

    Maintenance And Adjustment Adjusting The Print Head Pressure When printing on special media (with varying material thickness), the print quality may suffer. You will then need to adjust the print head pressure. Adjustment Steps Open the printer cover. Remove the ribbon. Use a screw driver and slowly turn the adjustment screws for the print head to increase or reduce the print head pressure.

  • Page 35: Adjusting The Print Line 031

    Maintenance And Adjustment Adjusting The Print Line When the print line is incorrectly set, the print quality on one side of the medium may suffer. In such a case, the print line must be adjusted so it is positioned parallel to the paper feed roller. Adjustment Methods To move the print head in Direction-A as indicated by the red arrow, turn the adjustment screw anticlockwise (see Arrow-1).

  • Page 36: Troubleshooting 032

    Maintenance And Adjustment Troubleshooting Problem Solution ♦ Check the power supply. The printer is switched on but the LED does not light up. Please see the Section 2.6 Check the software settings (driver settings) or command codes. ♦ Look for the error alert in the table in Section 3.2. Error Alerts. ♦...

  • Page 37: Appendix

    G300/G330 USER MANUAL APPENDIX PRODUCT SPENIFICATIONS Model G300 G330 Print Method Thermal Transfer/Direct Thermal Resolution 203dpi(8dots/mm) 300dpi(12dots/mm) Print Speed 4IPS(102mm/s) 3IPS(76.2 mm/s) Print Width 4.25”(108mm) 4.16”(105.7mm) Print Length Min. 0.16”(4mm)**; Max. 68”(1727mm) Min. 0.16”(4 mm)**; Max. 30”(762mm) Processor 32 Bit RISC CPU...
  • Page 38 ** Minimum print height and maximum print speed specification compliance can be dependent on non-standard material variables such as label type, thickness, spacing, liner construction, etc. Godex is pleased to test non-standard materials for minimum print height and maximum print speed capability.

  • Page 39: Interface

    G300/G330 USER MANUAL APPENDIX INTERFACE Pinout Description  Connector Type : Type B Pin NO. Function VBUS Serial Port  Default settings： Baud rate 9600, no parity, 8 data bits, 1 stop bit, XON/XOFF protocol and RTS/CTS RS232 Housing(9-pin to 9-pin)

This manual is also suitable for:

G330

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