Page 1 Business Continuity Solutions SonicWALL CDP Series BUSINESS CONTINUITY SonicWALL CDP 6.0 Administrator’s Guide...
Page 2 SonicWALL CDP 6.0 Administrator’s Guide SonicWALL, Inc. 2001 Logic Drive San Jose, CA 95124-3452 Phone: +1.408.745.9600 Fax: +1.408.745.9300 E-mail: info@sonicwall.com...
Page 3 GNU General Public License (GPL) SonicWALL will provide a machine-readable copy of the GPL open source on a CD. To obtain a complete machine- readable copy, please send your written request, along with a certified check or money order in the amount of US $25.00 payable to "SonicWALL, Inc."...
Page 4: Limited Warranty
At SonicWALL's discretion the replacement product may be of equal or greater functionality and may be of either new or like-new quality. SonicWALL's obligations under this warranty are contingent upon the return of the defective product according to the terms of SonicWALL's then-current Support Services policies.
Page 5 The following Conventions used in this guide are as follows: Convention Bold Highlights items you can select or that provide labels in the SonicWALL CDP Web Management Interface. Also highlights a value to enter into a field. Italic Highlights a book title or an item of special note.
Page 6 SonicWALL Technical Support For timely resolution of technical support questions, visit SonicWALL on the Internet at  <http://www.sonicwall.com/us/Support.html>. Web-based resources are available to help you resolve most technical issues or contact SonicWALL Technical Support. To contact SonicWALL telephone support, see the telephone numbers listed below: North America Telephone Support U.S./Canada - 888.777.1476 or +1 408.752.7819...
Page 7 More Information on SonicWALL Products Contact SonicWALL, Inc. for information about SonicWALL products and services at: Web: http://www.sonicwall.com Email: sales@sonicwall.com Phone: (408) 745-9600 Fax: (408) 745-9300 Current Documentation Check the SonicWALL documentation Web site for that latest versions  of this manual and all other SonicWALL product documentation.
Page 8: Table Of Contents
How Does SonicWALL CDP Work? ........
Page 9 Configuring Reports Settings ........47 Adding a SonicWALL CDP Appliance to GMS..... . .49 Configuring the Offsite Service.
Page 10 Using Bare Metal Recovery ........102 SonicWALL CDP 6.0 Administrator’s Guide...
Page 11 Backing Up a Storage Group ........145 SonicWALL CDP 6.0 Administrator’s Guide...
Page 12 Benefits of the Site-to-Site Service....... . 202 SonicWALL CDP 6.0 Administrator’s Guide...
Page 13 Help Overview...........228 Troubleshooting SonicWALL CDP ........228 Appliance Troubleshooting .
Page 14 Contributors ........... . 250 Index SonicWALL CDP 6.0 Administrator’s Guide xiii...
Page 15 SonicWALL CDP 6.0 Administrator’s Guide...
Page 16 By storing multiple versions of each file and application revision, SonicWALL CDP can recall data from nearly any point in time. In the event of local disaster, data can be recovered from the secure SonicWALL CDP Offsite Service.The Offsite Service is an optional service that backs up your data at a North American or European site.
Page 17: What Is Sonicwall Cdp
SonicWALL CDP appliance. The Web Management Interface also provides initial system setting configuration for the SonicWALL CDP appliance, as well as system diagnostics, and allows for a full purge of data from the appliance. For detailed SonicWALL CDP management interface specifications, refer to the “How the SonicWALL CDP Web Management Interface Works”...
Page 18 SonicWALL CDP appliance onto a USB device. This feature can also be used to create a portable backup that can be restored at another site that does not have a SonicWALL CDP appliance.
Page 19: Why Use Sonicwall Cdp
• latest version. Therefore, any user on the network can instantly retrieve a previous version of a document, even after they have saved over it. SonicWALL CDP allows recovery of data from multiple points in time. Security—Transmission of data to the SonicWALL CDP Offsite Service is secured by the •...
Page 20: How Does Sonicwall Cdp Work
How Does SonicWALL CDP Work? How Does SonicWALL CDP Work? SonicWALL CDP replicates data in real time by storing multiple revisions of files and applications defined by policies and tasks set by the administrator and agents. Each element of the SonicWALL CDP works synchronously to ensure that data is protected continuously, in real time.
Page 21: How The Sonicwall Cdp Web Management Interface Works
How Does SonicWALL CDP Work? How the SonicWALL CDP Web Management Interface Works The operating system inside the SonicWALL CDP appliance is called firmware. The SonicWALL CDP Web Management Interface is a Web-based interface that allows the SonicWALL CDP administrator to configure the SonicWALL CDP appliance firmware.
Page 22 Individual agents (workstations and servers) can connect to the SonicWALL CDP appliance and back up files and applications by running the SonicWALL CDP Agent software. Administrators can control the flow of data from the agents to the appliance(s) by using the SonicWALL CDP Web Management Interface to: Set local and global policies and tasks for agents •...
Page 23 Navigation Menu: Allows the administrator to navigate the Web Management Interface. • Status Panel The Status panel provides administrators with the login status, the name of the SonicWALL CDP appliance that the Web Management Interface is currently accessing, and the registration status of the accessed appliance.
Page 24: How The Sonicwall Cdp Appliance Works
How the SonicWALL CDP Agent Works The SonicWALL CDP Agent User Interface and Agent Service are installed at the same time. The Agent Service runs continuously in the background as a service, allowing backups of files, folders, and application revisions.
Page 25 The Agent User Interface is a graphical user interface that allows users to control agent backup to and recovery from the SonicWALL CDP appliance. User access privileges to the appliance using the Agent User Interface are configured by the CDP administrator using the Web Management Interface.
Page 26: How Backup Policies Work
How Does SonicWALL CDP Work? How Backup Policies Work Data backup in SonicWALL CDP is accomplished via policies. Policies control the backup activities performed by SonicWALL CDP. Figure 2 illustrates a policy for a files and folders backup. Figure 2 Policy Contents Each backup policy contains one or more backup tasks.
Page 27 One or more default policies to be used by agents are defined in the Web Management Interface. A default policy is inherited by each agent connected to the SonicWALL CDP appliance. The CDP administrator can define different default policies for different agents, but each agent will only inherit one default policy from the appliance.
Page 28 Figure 6 Files and Folders with Excluded File Rule There can be multiple default policies configured on a SonicWALL CDP appliance. The SonicWALL CDP administrator can define different default policies for different agents, but each agent will only inherit one default policy from the appliance.
Page 29 Trimming of old revisions can also use a different method than is available for Fileset or Application backup policies. The default CDP type policy is also used for policies transitioned from previous versions of SonicWALL CDP after upgrading. SonicWALL CDP 6.0 Administrator’s Guide...
Page 30: How Rules Work
Rules in higher position take precedence; rule order can be adjusted in the Agent User • Interface Rules can include or exclude sub-folders • Figure 9 illustrates rule operation and precedence. Figure 9 Rule Operational Precedence SonicWALL CDP 6.0 Administrator’s Guide...
Page 31: How Scheduling Works
Each tab provides configuration fields and a calendar that displays the selected dates with a darker background, so that you can easily verify your configuration. Figure 10 illustrates the Day Interval tab. Figure 10 Day Interval Scheduling SonicWALL CDP 6.0 Administrator’s Guide...
Page 32 How Does SonicWALL CDP Work? Figure 11 illustrates the Days of the Week tab. Figure 11 Days of the Week Scheduling Figure 12 illustrates the Days of the Month tab. Figure 12 Days of the Month Scheduling SonicWALL CDP 6.0 Administrator’s Guide...
Page 33: How Bare Metal Recovery Works
To use Bare Metal Recovery with the SonicWALL CDP appliance, you use the Web Management Interface to create a user account on the appliance with the desired quota. Then you can launch the Bare Metal Recovery application and save the image to the SonicWALL CDP appliance.
Page 34: How The Sonicwall Cdp Offsite Service Works
SonicWALL CDP appliance to the Offsite Service. Offsite Service communication uses SSL/TLS transport layer encryption, and AES application layer encryption. In the event that a local SonicWALL CDP recovery is not viable, the SonicWALL CDP administrator can recover the data from the Offsite Service using an encryption key.
Page 35: How Sonicwall Cdp Local Archiving Works
(offsite) or downstream (local) SonicWALL CDP appliance onto a USB device. This feature can also be used to create a portable backup that can be restored at another site that does not have a SonicWALL CDP appliance. Data can be archived to the USB device in encrypted format.
Page 36: Supported Platforms And Deployment Requirements
Supported Platforms and Deployment Requirements Chapter 2: Initializing the CDP Appliance This chapter provides information about the system requirements and initial configuration process for your SonicWALL CDP appliance. This chapter includes the following sections: “Supported Platforms and Deployment Requirements” section on page 21 •...
Page 37: System And Network Requirements
• SonicWALL CDP 5040 • SonicWALL CDP 6080 • *The SonicWALL CDP 210 is both a Gen 3 and Gen 4 model. The Gen 4 platform has a larger disk capacity. Generation 2 platforms: SonicWALL CDP 1440i • SonicWALL CDP 2440i •...
Page 38 USB Port Allows a USB device to be plugged in and used for local archiving. Table 3 provides a comparison of features for the Gen 4 SonicWALL CDP platforms. Table 3 SonicWALL CDP Gen 4 Platform Comparison Feature 5040B...
Page 39 System and Network Requirements Table 4 provides a comparison of features for the Gen 3 SonicWALL CDP platforms. Table 4 SonicWALL CDP Gen 3 Platform Comparison Feature 5040 6080 Recommended number of user agents Recommended number of server agents Hard disk capacity...
Page 40 System and Network Requirements Table 5 provides a summary of features by platform for Gen 2 platforms for comparison. Table 5 SonicWALL CDP Gen 2 Platform Comparison Feature 1440i 2440i 3440i 4440i Recommended Unlimited number of supported agents Hard disk capacity...
Page 41 SonicWALL CDP 1440i appliance. Figure 15 SonicWALL CDP 1440i * Pressing the reset button for several seconds will result in a reboot of the SonicWALL CDP appliance. **Do not plug devices into any ports (other than those indicated) unless explicitly instructed to do so by a SonicWALL technical support representative.
Page 42 SonicWALL CDP 2440i appliance. Figure 16 SonicWALL CDP 2440i * Pressing the reset button for several seconds will result in a reboot of the SonicWALL CDP appliance. **Do not plug devices into any ports (other than those indicated) unless explicitly instructed to do so by a SonicWALL technical support representative.
Page 43 SonicWALL CDP 3440i appliance. Figure 17 SonicWALL CDP 3440i * Pressing the reset button for several seconds will result in a reboot of the SonicWALL CDP appliance. **Do not plug devices into any ports (other than those indicated) unless explicitly instructed to do so by a SonicWALL technical support representative.
Page 44 SonicWALL CDP 4440i appliance. Figure 18 SonicWALL CDP 4440i i. * Pressing the reset button for several seconds will result in a reboot of the SonicWALL CDP appliance. **Do not plug devices into any ports (other than those indicated) unless explicitly instructed to do so by a SonicWALL technical support representative.
Page 45: Requirements For Supported Applications
Requirements for Supported Applications Requirements for Supported Applications The following applications are supported for backup and restore by the SonicWALL CDP appliance: Microsoft Exchange • Microsoft Active Directory and System State • Microsoft SQL Server • Microsoft SharePoint • Microsoft Exchange...
Page 46: Registering The Sonicwall Cdp Appliance
Perform the following steps to register your SonicWALL CDP appliance: Turn on your SonicWALL CDP appliance. Step 1 Open a Web browser on the computer you are using to manage the SonicWALL CDP and go Step 2 to <http://www.mysonicwall.com>. Enter your MySonicWALL account Username and Password in the appropriate fields and click Step 3 the Submit button.
Page 47 For an appliance without Internet access, display the Manual Keyset. You can copy the keyset to your clipboard and then to a file, for use when activating your SonicWALL CDP appliance. The registration code or manual keyset are required for activating your SonicWALL CDP Note appliance in the Web Management Interface.
Page 48: Activating The Sonicwall Cdp Appliance
Registering the SonicWALL CDP Appliance Activating the SonicWALL CDP Appliance Perform the following steps to activate your SonicWALL CDP appliance. An Internet connection is needed to use the product registration code. If no Internet connection is available, you can use the manual keyset.
Page 49 Click the Register button after entering the registration code. A processing indicator appears. Step 6 Your SonicWALL CDP appliance is now registered and fully operational. The status panel and the Registration/Licenses page now displays the current registration status of your SonicWALL CDP appliance.
Page 50: Updating And Managing The Sonicwall Cdp Appliance
Checking Firmware and Software Updates The SonicWALL CDP automatically searches for and installs firmware and software updates at startup, and again every six hours. If SonicWALL releases a new firmware version or update, it will be automatically located and installed.
Page 51 Updating and Managing the SonicWALL CDP Appliance To reset a lost password from the Login screen, perform the following steps: Launch the SonicWALL CDP Web Management Interface. Step 1 Click the LOST PASSWORD? link on the Login screen. Step 2 You will be prompted to confirm the reset action.
Page 52: Configuring System Settings
Chapter 3: Configuring System Settings The System pages in the SonicWALL CDP Web Management Interface allow the administrator to view system status and diagnostics, configure system and administrative settings, perform registration, licensing, and upgrades, purge data from the appliance, and restart the appliance.
Page 53: System Interface Overview
System Interface Overview This section provides a brief overview of the System pages. The System pages in the SonicWALL CDP Web Management Interface allow the administrator to view system status and RAID status, configure system and administrative settings, configure settings for Offsite backup, restore from Offsite, view diagnostic information, perform registration, licensing, and upgrades, purge data from the appliance, and restart the appliance.
Page 54: Understanding The System Status
Understanding the System Status Understanding the System Status The System > Status page provides a system summary for the SonicWALL CDP appliance and basic usage statistics for all attached agents. The Status page allows the administrator to view the general status of the appliance and its configured agents.
Page 55: Understanding System Raid
The System RAID page is available only on appliances that have a RAID controller, including the SonicWALL CDP 6080 and 5040. Some earlier models also provide RAID. The System > RAID page for a SonicWALL CDP 6080 is shown in...
Page 56 “Command Line Interface Reference” section on page 236. If a SonicWALL CDP 6080 Expansion Pack is installed, the secondary array along the top of the image will display the status of those drives. For full instructions on installing the Expansion Pack, see the SonicWALL 6080 Getting Started Guide.
Page 57: Configuring The System Settings
“Specifying Alerts” section on page 46 • “Configuring Reports Settings” section on page 47 • “Adding a SonicWALL CDP Appliance to GMS” section on page 49 • “Configuring the Offsite Service” section on page 52 • “Exporting or Importing Preferences” section on page 54 •...
Page 58: Configuring Time Settings
NTP. If specific NTP Settings are desired, click on the NTP tab to add server addresses. Click the Apply button to save the changes. Your SonicWALL CDP appliance is now set to your Step 3 local time. If the Web Management Interface logs you out, simply log in again.
Page 59: Configuring Ntp Settings
To add another NTP server, click the Add button. Step 4 In the NTP dialog box, type the URL for the NTP server into the server field and then click Save. Step 5 The new NTP server appears in the list. SonicWALL CDP 6.0 Administrator’s Guide...
Page 60: Configuring Administrative Email Settings
Select Apply to save these settings. Click the Send Test Email button to send a test email for Step 3 verification. Check the email account you specified in Recipient Email Address to verify that the email was Step 4 delivered. SonicWALL CDP 6.0 Administrator’s Guide...
Page 61: Specifying Alerts
Local archive backup completed – A local archive backup has completed successfully. • RAID degraded – A hard drive in the RAID array has a problem or has been removed. • Policy invalid – An invalid policy has been configured or applied. • SonicWALL CDP 6.0 Administrator’s Guide...
Page 62: Configuring Reports Settings
The Reports tab on the System > Settings page allows you to configure the CDP appliance to email Activity reports or scheduled reports of various types. Navigate to the System > Settings page and click the Reports tab. Step 1 SonicWALL CDP 6.0 Administrator’s Guide...
Page 63 Select either Full or Summary in the Activity Report drop-down list. Full reports provide more Step 3 detail than Summary reports. Select the checkbox for each type of report you wish to receive: Step 4 Agent Summary • Disk Space by File Type • SonicWALL CDP 6.0 Administrator’s Guide...
Page 64: Adding A Sonicwall Cdp Appliance To Gms
SonicWALL Global Management System (GMS). For CDP Reporting in SonicWALL GMS, a minimum of SonicWALL CDP 6.0 is required with SonicWALL GMS 6.0.2 (6.0 Service Pack 2). To configure a SonicWALL CDP appliance for management by SonicWALL GMS, perform the following tasks: “Preparing the SonicWALL CDP Appliance”...
Page 65 You can manage the SonicWALL CDP appliance from SonicWALL GMS. The System > GMS page provides a way to add the SonicWALL GMS host name or IP address, and to specify the number of seconds between heartbeats sent to the SonicWALL GMS system.
Page 66 It may take up to a minute for the data to load. The SonicWALL CDP is displayed in the left pane of the SonicWALL CDP interface as a yellow icon, which means the unit has not been acquired by SonicWALL GMS. After the appliance has been acquired, the icon will either turn red, indicating that the appliance status is down, or blue, indicating that the appliance status is up.
Page 67: Configuring The Offsite Service
Configuring the Offsite Service The procedure for configuring the downstream CDP appliance to back up data and policy information to the SonicWALL CDP Portal or to an upstream CDP appliance is provided in this section. For information about restoring files from an offsite CDP appliance, see the “Restoring Data...
Page 68 Configuring the System Settings To configure the downstream CDP appliance to back up to the SonicWALL CDP Portal or to an upstream CDP appliance, perform the following steps: Login to the downstream CDP appliance using the Web Management Interface. Step 1 Navigate to the System >...
Page 69: Exporting Or Importing Preferences
Importing Preferences To import preferences: Navigate to the System > Settings page and click the Import/Export tab. Step 1 Click the Choose File button and browse to the desired prefs file and select it. Step 2 SonicWALL CDP 6.0 Administrator’s Guide...
Page 70: Administrative System Tasks And Settings
Administrative System Tasks and Settings The System > Administration page provides several administrative functions, including restarting and upgrading the SonicWALL CDP appliance. Administrators are able to purge data and reset the SonicWALL CDP appliance to factory defaults. Restarting the Appliance To restart the SonicWALL CDP appliance, perform the following steps: Navigate to the System >...
Page 71: Upgrading Appliance Firmware
Step 5 Purging Data from the SonicWALL CDP Appliance In the event that your appliance is damaged and needs to be returned to SonicWALL, you may want to purge its contents, including stored data and agent information. Purge data erases all backed up data on the appliance. It is impossible to recover the data Caution once it is purged.
Page 72: Restoring Data From Offsite
Step 4 Restoring Data from Offsite The procedure for restoring data and policy information from the SonicWALL CDP Portal or from an upstream CDP appliance is provided in this section. For more detailed information about the SonicWALL CDP Offsite and Site-to-Site Backup and Restore service, see the “Site-...
Page 73 A second warning message displays. Click Yes to continue. Step 8 The data restore process cannot be canceled once it has started. Note The restore progress displays. Click Close to close the progress page. SonicWALL CDP 6.0 Administrator’s Guide...
Page 74: Resetting To Factory Defaults
System Diagnostics Resetting to Factory Defaults You can reset the SonicWALL CDP appliance to factory default settings on the Device Reset tab on the System > Administration page. Resetting the appliance to factory default settings will remove all data, as well as all configuration settings and will reboot the appliance. After a device reset, you must use the default credentials, admin/password, to login.
Page 75: System Licenses And Registration
For the registration procedure, see the “Registering the SonicWALL CDP Appliance” section on page Registration Status The Registration tab displays the current registration status of the SonicWALL CDP appliance. SonicWALL CDP 6.0 Administrator’s Guide...
Page 76: Licenses
Manual Keyset This feature allows you to fetch licenses (bypassing Web Management Interface registration), if your SonicWALL CDP appliance is deployed in an environment that does not allow direct or reliable Internet connectivity from the SonicWALL appliance. To acquire the license: Obtain the encrypted license key information from your mysonicwall.com account for the...
Page 77: System Activity Progress
This feature is only available for CDP users who have a mysonicwall.com account. Note System Activity Progress The System > Activity Progress page displays status information about data transfer to the offsite portal or device. If no activity is occurring, the Status is displayed as Idle. SonicWALL CDP 6.0 Administrator’s Guide...
Page 78: Network Interface Overview
“Configuring Network Settings” section on page 64 • “Testing Network Connectivity” section on page 66 • Network Interface Overview The Network Interface allows you to configure network settings for the SonicWALL CDP Appliance. Network Options Description Settings Provides access to configuration options, including IP address, subnet mask, default gateway IP address and interface, name servers, and hostname and domain.
Page 79: Configuring Network Settings
Configuring Network Settings Configuring Network Settings The Network > Settings page allows you to configure your SonicWALL CDP appliance to communicate with your network. For initial setup of your SonicWALL CDP appliance, see the SonicWALL CDP Getting Note Started Guide for your model.
Page 80: Configuring Ip, Subnet, And Gateway Addresses
You may lose connectivity with the SonicWALL CDP appliance during an IP address change. Note This occurs because the SonicWALL CDP appliance is now on a different subnet than the management computer. To reconnect, point your browser to the new IP address (http://<new IP address>).
Page 81: Configuring The Domain Name Server Address
Configuring the Domain Name Server Address You must configure the correct Domain Name Server (DNS) address settings in order to register and use your SonicWALL CDP appliance. The DNS must be able to resolve external Internet names. Navigate to Network > Settings in the left-hand menu. Select the Name Server tab.
Page 82: Checking Network Settings
Checking Network Settings General network connections such as the default gateway and DNS servers can be tested on the Check Network Settings tab. You can also test the connectivity to the SonicWALL license manager. To check the network connections, perform the following steps: Navigate to Network >...
Page 83: Tracing Network Routes
You can type in a URL on the Trace Route tab to find out the network route that traffic from the SonicWALL CDP appliance takes to reach that location. To trace the route to a particular URL, perform the following steps: Navigate to Network >...
Page 84: Testing Url Connectivity
Click the Trace URL button. If the trace is successful, the IP address of each hop is displayed, Step 3 beginning with the network device closest to the SonicWALL CDP and ending with the one closest to the target URL. The status indicator at the bottom of the window displays “Succeeded”...
Page 85: Resolving Urls
Type the URL you wish to test into the text field, either as an IP address or in the form Step 2 “mysonicwall.com”. To test connectivity from the SonicWALL CDP appliance to the default URL, sonicwall.com, you can leave the field blank.
Page 86: Creating Files And Folders Backup Policies
Chapter 5: Creating Files and Folders Backup Policies This chapter provides information about the Policies pages in the SonicWALL CDP Web Management Interface, including navigational elements and configuration guidelines. Files and Folders policies are the focus of this chapter; for information about Application policies, see the Backing Up Applications chapter.
Page 87: Policy Interface Overview
Provides access to create and configure Files and Folders Objects. Schedules Provides access to create and configure Schedule Objects Backup Tasks Provides access to create and configure Backup Task Objects. Admin Policies Provides access to create and implement global and local Policies. SonicWALL CDP 6.0 Administrator’s Guide...
Page 88: Creating A Files And Folders Object
To create a Files and Folders Object, perform the following steps: Navigate to Policy > Files and Folders. Step 1 Click the + button located in the bottom-right below the Files and Folders table. The Files and Step 2 Folders window appears. SonicWALL CDP 6.0 Administrator’s Guide...
Page 89 You can change the order of the rules by clicking the up and down arrows in the Rules table. Define the File Name by entering a file name, extension, or select from a predefined list. Step 7 SonicWALL CDP 6.0 Administrator’s Guide...
Page 90: Creating A Schedule Object
A schedule object defines the exact time and calendar scheduling for when backups occur. The same Schedule object can be used in multiple Backup Tasks. To create a Schedule object, perform the following steps: Navigate to Policy > Schedules. Step 1 SonicWALL CDP 6.0 Administrator’s Guide...
Page 91 Interval type of schedule for a CDP type backup task - choose the Always On or Interval • radio button Event type of schedule for a Fileset or Application backup task - choose the Event radio • button SonicWALL CDP 6.0 Administrator’s Guide...
Page 92 Select the Enable Days of the Week checkbox. – Select the days of the week, Sunday through Saturday, on which to run the backup. – Select the time at which to start the backup. – SonicWALL CDP 6.0 Administrator’s Guide...
Page 93 Click the small calendar and then select the date(s). – Select the time at which to start the backup. – Click OK after defining the desired schedule. New schedules are visible in the table. Step 5 SonicWALL CDP 6.0 Administrator’s Guide...
Page 94: Creating A Backup Task Object
Step 1 Click the + button located in the bottom-right, below the Policy Backup Tasks table. An Add Step 2 Back Up Task dialog appears. Define a Backup Task name in the Name field. Step 3 SonicWALL CDP 6.0 Administrator’s Guide...
Page 95 Schedule drop-down menu. When a Data Type of FileSet or Application is selected, only Event types of schedule objects will be listed in the Schedule drop-down menu. Click OK to create the new Backup Task. Step 10 SonicWALL CDP 6.0 Administrator’s Guide...
Page 96: About Trimming Algorithms
• The Decay mode uses internal logic that attempts to give a broad range of revisions over time, with an emphasis on more recent revisions. This was the standard behavior used in SonicWALL CDP versions 3 through 5.0. The Delete Oldest algorithm is linear (the same as application trimming in CDP 5.x). If you configure it to save 5 revisions and the 6th comes in, the oldest revision chronologically recorded will always be the one that is deleted.
Page 97: Creating A Global Policy
To create a global policy, perform the following steps: Navigate to Policy > Admin Policies. Step 1 Click the + button located in the bottom-right below the Policy > Admin Policies table. An Add Step 2 Policy window appears. SonicWALL CDP 6.0 Administrator’s Guide...
Page 98 Size is calculated by adding up the sizes of each backed up file, as reported on the agent file system. Size on Disk is calculated from the actual storage space required on the SonicWALL CDP appliance, which can be considerably smaller than Size, because of data de-duplication.
Page 99 Creating a Global Policy SonicWALL CDP 6.0 Administrator’s Guide...
Page 100: Managing Agents
Chapter 6: Managing Agents The Agents pages allow you to manage SonicWALL agents that are associated with the SonicWALL CDP appliance. Agents are individual user computers or servers that can connect to an appliance to back up files and application data.
Page 101: Agents Interface
Backed up agent files can be removed from the SonicWALL CDP appliance. Policy Summary Provides a summary of each policy that is configured on the appliance. SonicWALL CDP 6.0 Administrator’s Guide...
Page 102: Managing Agents
“Editing an Agent’s Name” section on page 89 • “Resetting an Agent’s Key” section on page 90 • “Deleting an Agent” section on page 90 • “Selecting an Agent’s Policy” section on page 91 • SonicWALL CDP 6.0 Administrator’s Guide...
Page 103: Adding A New Agent Friendly Name
Adding an agent to a SonicWALL CDP appliance is accomplished by installing the Agent software on the agent computer, then launching it and connecting to the appliance. For instructions on installing the Agent software on a client computer, refer to the SonicWALL CDP Agent User’s Guide.
Page 104: Editing An Agent's Name
Editing an Agent’s Name The Edit Name function allows the administrator to change an inoperable agent’s name in the Web Management Interface. SonicWALL CDP recognizes agents by agent name, which is the same as Computer Name. In order to recover backed up data from an agent that has been rendered inoperable, it is necessary to change the name of that agent in Web Management Interface to match the name of a new agent.
Page 105: Resetting An Agent's Key
The administrator can delete agents in the Web Management Interface. Deleting an agent allows the administrator to remove the rights of an agent to connect to the SonicWALL CDP appliance. If an agent is deleted and tries to connect, the agent will be blocked from connecting or backing up to the SonicWALL CDP.
Page 106: Selecting An Agent's Policy
Click the Edit Policy icon in the Change Policy column for the agent you want to edit. The edit Step 3 dialog box opens. Select a policy from the Select Admin Policy drop-down list. Step 4 Click OK. Step 5 To exit the dialog box without making any changes, click Cancel. SonicWALL CDP 6.0 Administrator’s Guide...
Page 107: Browsing Agents Files
Select the arrow for either Appliance or Offsite to expand the view to the agents that are Step 2 configured to use either a local SonicWALL CDP appliance or an offsite appliance for backups. Click the arrow next to the agent you wish to browse.
Page 108 Item icon at the bottom of the browse window. Deleting backed up data from the SonicWALL CDP appliance may need to be accompanied by changing the Backup Task in Policies > Backup Tasks. Otherwise, another revision of the same data will be backed up on the appliance at the next scheduled interval.
Page 109: Viewing Agent Policy Summaries
Web Management Interface) and can recover backed up files. The SonicWALL CDP Agent software is installed on every agent (server, laptop or PC intended to be backed up on the SonicWALL CDP Appliance). The SonicWALL Agent Service is installed automatically with the Agent User Interface and runs in the background, communicating with the SonicWALL CDP appliance.
Page 110: Agent User Interface Overview
Help Help provides links to online help, the SonicWALL knowledge base, the Agent log file, and Agent version information. For more information on using the SonicWALL CDP Agent User Interface, refer to the Note SonicWALL CDP Agent User’s Guide. SonicWALL CDP 6.0 Administrator’s Guide...
Page 111: Using The Agent Ui As Administrator
When you launch the Agent User Interface, there is a button in the lower left pane that allows you to log in as an Administrator. When you click the Change Appliance icon, this button appears in the lower left corner to allow you to log in as an Administrator. SonicWALL CDP 6.0 Administrator’s Guide...
Page 112 In the SonicWALL CDP Agent User Interface, click the Login to Administrator File Browser Step 1 button. In the login dialog box, type in the IP address of the SonicWALL CDP appliance to which you Step 2 want to connect.
Page 113: Creating And Managing Backup Policies
While using the SonicWALL CDP Agent User Interface, an administrator creates and manages backup policies, schedules, and tasks the same way a user would using the Agent User Interface. Refer to the SonicWALL CDP 6.0 Agent User Guide for directions on creating and managing backup policies, schedules, and tasks.
Page 114: Bare Metal Recovery
A disk image backup includes a backup of operating systems, applications and configuration files, software updates, personal settings and other data. One of the destinations for the image file can be an FTP server. The SonicWALL CDP appliance provides this capability by hosting SonicWALL Bare Metal Recovery .tib files.
Page 115: Configuring Bare Metal Recovery Accounts
Configuring Bare Metal Recovery Accounts SonicWALL System Recovery with Universal Restore (also known as Bare Metal Recovery (BMR)) integration is provided in SonicWALL CDP 6.0. By enabling the SonicWALL CDP appliance as an FTP server to allow read/write operations directly from the BMR tool, administrators no longer need a separate staging server and storage to write the BMR image before backing it up to the appliance.
Page 116: Adding A Bare Metal Recovery Account
Configuring Bare Metal Recovery Accounts Adding a Bare Metal Recovery Account To add an account that can be used to access the SonicWALL CDP appliance (as an FTP server) directly from the BMR tool, perform the following steps: In the Web Management Interface, navigate to the BMR > Accounts page.
Page 117: Using Bare Metal Recovery
Using Bare Metal Recovery Using Bare Metal Recovery To use Bare Metal Recovery with the SonicWALL CDP appliance, you will need a user account on the appliance with the desired quota. Then you can launch the BMR application and save the image to the SonicWALL CDP appliance.
Page 118: Logs Interface Overview
Logs Interface Overview Chapter 8: Viewing the Logs This chapter provides information about the SonicWALL CDP Log pages. See the following sections: “Logs Interface Overview” section on page 103 • “Viewing the CDP Log” section on page 104 • “Viewing the Fileset Log” section on page 105 •...
Page 119: Viewing The Cdp Log
Interval timer scheduling is used in the CDP process, so the scheduling is always on, and can have a configured start and end time for the backups to occur. Figure 1 shows the Logs > CDP Log page. Figure 1 Log for CDP Process SonicWALL CDP 6.0 Administrator’s Guide...
Page 120: Viewing The Fileset Log
When using the FileSet process, the group of folders and files or application data in the FileSet are treated by SonicWALL CDP as a single data entity, rather than each file being backed up independently.
Page 121: Viewing The Error Log
Viewing the Error Log Viewing the Error Log The Logs > Error Log page displays log messages for SonicWALL CDP errors and alerts. Figure 3 shows the Logs > Error Log page. Figure 3 Logs > Error Log Page SonicWALL CDP 6.0 Administrator’s Guide...
Page 122: Configuring And Understanding Reports
“Agent Events Summary Reports” section on page 119 • “Daily Events Summary Reports” section on page 120 • “Schedule Backup Reports” section on page 121 • “Configuring Scheduled Reports Delivered by Email” section on page 122 • SonicWALL CDP 6.0 Administrator’s Guide...
Page 123: Reports Interface Overview
Displays details about schedule backups. Refer to “Schedule Backup Reports” section on page 121 for more details. Configuration Allows the administrator to configure reports. Refer to “Configuring Scheduled Reports Delivered by Email” section on page 122 for more details. SonicWALL CDP 6.0 Administrator’s Guide...
Page 124: Agent Summary Reports
Located above the legend are viewing options. The Disk Space Details and Disk Space Overall are two viewing options available to display the Agent Summary details. SonicWALL CDP 6.0 Administrator’s Guide...
Page 125 Agents. The graph contains a x-axis indicating the Agent Name, y-axis indicating the amount of disk space in gigabytes (GB), a legend defining the colors seen in the graph, and viewing options located above the legend. SonicWALL CDP 6.0 Administrator’s Guide...
Page 126: Agent Summary Table
Size on Disk Displays the total size of all the files on the disk. File Count Displays the number of files backed up Policy Name Displays the name of the policy applied to the Agent. SonicWALL CDP 6.0 Administrator’s Guide...
Page 127: Disk Space By File Type Reports
Each file type is labeled and represented by a color in the pie chart. Figure 2 shows the Reports > Disk Space by File Type page. Figure 2 Disk Space by File Type Report SonicWALL CDP 6.0 Administrator’s Guide...
Page 128: Disk Space By File Type Chart
Locate the three radio buttons to the right of the pie chart and make a selection. Three options Step 2 are available: Total Count, Total Size, and Size on Disk. The data table changes accordingly to the graph view you select. SonicWALL CDP 6.0 Administrator’s Guide...
Page 129 The Total Count View provides a visual representation of the total files allocated to the disk space of the appliance. Total Size View The Total Size View provides a visual representation of the size of all the files being backed up. SonicWALL CDP 6.0 Administrator’s Guide...
Page 130: Disk Space By File Type Table
Displays the number of files on the appliance disk space. Total Size Displays the total of all file sizes. Total Size on Disk Displays the total of all file sizes located on the appliance disk space. SonicWALL CDP 6.0 Administrator’s Guide...
Page 131: Disk Space Summary Reports
Changing the chart views allows for viewing of the total count, size, and size on disk of disk space organized by file type. Table The Disk Space by File Type Table provides a detailed summary about the various file types stored on the CDP appliance. SonicWALL CDP 6.0 Administrator’s Guide...
Page 132: Detailed Event List Reports
Reports > Detailed Event List page. Figure 4 Detailed Event List Report Table The Disk Space by File Type Table provides a detailed summary about the various file types stored on the CDP appliance.b SonicWALL CDP 6.0 Administrator’s Guide...
Page 133 Locate the two radio buttons above the legend and to the right of the pie chart. Step 1 Select a viewing option. Two options are available: Disk Space Details or Disk Space Overall. Step 2 The graph view changes automatically when a radio button is selected. SonicWALL CDP 6.0 Administrator’s Guide...
Page 134: Agent Events Summary Reports
Changing the chart views allows for viewing of the total count, size, and size on disk of disk space organized by file type. Table The Disk Space by File Type Table provides a detailed summary about the various file types stored on the CDP appliance. SonicWALL CDP 6.0 Administrator’s Guide...
Page 135: Daily Events Summary Reports
Changing the chart views allows for viewing of the total count, size, and size on disk of disk space organized by file type. Table The Disk Space by File Type Table provides a detailed summary about the various file types stored on the CDP appliance. SonicWALL CDP 6.0 Administrator’s Guide...
Page 136: Schedule Backup Reports
Reports > Schedule Backup page. Figure 7 Schedule Backup Selections Graph Changing the chart views allows for viewing of the total count, size, and size on disk of disk space organized by file type. SonicWALL CDP 6.0 Administrator’s Guide...
Page 137: Configuring Scheduled Reports Delivered By Email
Configuring Scheduled Reports Delivered by Email Configuring Scheduled Reports Delivered by Email Administrators can configure SonicWALL CDP to deliver scheduled reports by email. Figure 8 shows the Reports > Configuration page. Figure 8 Reports Configuration Page Options Description Enable Enables the delivery of scheduled reports to the administrators email.
Page 138: Backing Up Applications
Chapter 10: Backing Up Applications This chapter provides information about backing up applications on the SonicWALL CDP appliance. This chapter includes the following sections: “Creating Schedules for Application Backups” section on page 124 • “Backing up Exchange 2010” section on page 126 •...
Page 139: Creating Schedules For Application Backups
You can use the same schedule object in more than one backup task. Note To configure a schedule for application backups, perform the following steps: In the SonicWALL CDP Agent User Interface, click the Policies tab. Step 1 In the left pane, select Schedules.
Page 140 To repeat the backup at intervals during the selected days, select the Repeat checkbox – and type a value into the Repeat every ... minutes field, then select an hour and minute for the end time after until. Click OK. Step 6 SonicWALL CDP 6.0 Administrator’s Guide...
Page 141: Backing Up Exchange 2010
Backing up Exchange 2010 Backing up Exchange 2010 Backing up Microsoft Exchange 2010 using SonicWALL CDP allows users to store and retrieve Microsoft Exchange revisions from an agent machine. Microsoft Exchange backup cannot be configured using the Web Management Interface.
Page 142 Exchange server, and configure offsite backup. You can view log entries in the SonicWALL CDP Agent User Interface on the Status tab to verify that backups are successful. The SonicWALL CDP appliance must be licensed for server applications. On models that do...
Page 143 To test the connection between the User Mailbox application and the Exchange server, either Step 9 with or without credentials, click the Test Connection button. If successful, the dialog box displays the message “Connection succeeded.” SonicWALL CDP 6.0 Administrator’s Guide...
Page 144 Before creating a backup task, create the application object and schedule to be included in Note the task. To create a backup task for a user mailbox backup, perform the following steps: In the SonicWALL CDP Agent User Interface, click the Policies tab. Step 1 In the left pane, select Backup Tasks. Step 2 In the right pane, click the Plus button at the lower right corner.
Page 145 Exchange server. In either case, you can use the Authentication dialog box to test the connection between the SonicWALL CDP appliance and the Exchange server.
Page 146 To configure the Administrator account for authentication, perform the following steps: Open the Exchange Management Shell on the server. Step 1 The welcome screen displays, followed by a command prompt. Type the following at the prompt: Step 2 New–ManagementRoleAssignment –Role “Mailbox Import Export” –User “Administrator” SonicWALL CDP 6.0 Administrator’s Guide...
Page 147 Verifying User Mailbox Backup Activity This section describes how to tell if your user mailbox backups are working correctly. You can view log entries showing the backups in the Status page of the SonicWALL CDP Agent User Interface. You should see log entries showing backups right after the first scheduled backup after creating a backup task for one or more user mailboxes, and then after each scheduled backup.
Page 148: Backing Up Infostore Databases
You can backup and restore Microsoft Exchange InfoStore databases by using the SonicWALL CDP Microsoft Exchange InfoStore Backup and Restore server application in the SonicWALL CDP Agent User Interface. The InfoStore databases are backed up onto your SonicWALL CDP appliance.
Page 149 The InfoStore application allows you to add or remove individual Microsoft Exchange databases for backup, set backup schedules, restore specific backups of the Exchange server, and configure offsite backup. You can view log entries in the SonicWALL CDP Agent User Interface on the Status tab to verify that backups are successful.
Page 150 The new application object appears in the Policies screen of the Agent User Interface. Before the backup will occur, you must also configure a schedule for this application object, Note and a backup task that includes both the application object and the schedule. SonicWALL CDP 6.0 Administrator’s Guide...
Page 151 Before creating a backup task, create the application object and schedule to be included in Note the task. To create a backup task for an InfoStore backup, perform the following steps: In the SonicWALL CDP Agent User Interface, click the Policies tab. Step 1 In the left pane, select Backup Tasks. Step 2 In the right pane, click the Plus button at the lower right corner.
Page 152 Send all Files Offsite – Offsite backup settings must already be configured in the • SonicWALL CDP Web Management Interface, and the offsite appliance must be available. Do Not Send Files Offsite – No files will be sent offsite. •...
Page 153 Verifying InfoStore Backup Activity This section describes how to tell if your Microsoft Exchange backups are working correctly. You can view log entries showing the backups in the Status page of the SonicWALL CDP Agent User Interface. You should see log entries showing backups after each scheduled backup after creating a backup task for one or more InfoStore databases.
Page 154: Backing Up Exchange 2007/2003
Backing up Exchange 2007/2003 Backing up Exchange 2007/2003 Backing up Microsoft Exchange 2007 or 2003 using SonicWALL CDP allows users to store and retrieve Microsoft Exchange revisions from an agent machine. Microsoft Exchange backup cannot be configured using the Web Management Interface.
Page 155 Exchange server, and configure offsite backup. You can view log entries in the SonicWALL CDP Agent User Interface on the Status tab to verify that backups are successful. Installation Prerequisites This section lists the necessary prerequisites for successful operation of the SonicWALL CDP Agent User Interface with the Microsoft Exchange User Mailbox Backup and Restore feature.
Page 156 To create an application object with individual user mailboxes for backup, perform the following steps: In the SonicWALL CDP Agent User Interface, click the Policies tab. Step 1 In the left pane, click Applications. Step 2 In the right pane, click the Plus button at the lower right corner.
Page 157 Before creating a backup task, create the application object and schedule to be included in Note the task. To create a backup task for a user mailbox backup, perform the following steps: In the SonicWALL CDP Agent User Interface, click the Policies tab. Step 1 SonicWALL CDP 6.0 Administrator’s Guide...
Page 158 Exchange server. In either case, you can use the Authentication dialog box to test the connection between the SonicWALL CDP appliance and the Exchange server.
Page 159 Verifying User Mailbox Backup Activity This section describes how to tell if your user mailbox backups are working correctly. You can view log entries showing the backups in the Status page of the SonicWALL CDP Agent User Interface. You should see log entries showing backups right after the first scheduled backup after creating a backup task for one or more user mailboxes, and then after each scheduled backup.
Page 160: Backing Up A Storage Group
You can backup and restore a Microsoft Exchange Storage Group by using the SonicWALL CDP Microsoft Exchange InfoStore Backup and Restore server application in the SonicWALL CDP Agent User Interface. The Storage Group, or InfoStore, is backed up onto your SonicWALL CDP appliance.
Page 161 Backing up Exchange 2007/2003 Installation Prerequisites This section lists the necessary prerequisites for successful operation of the Microsoft Exchange - InfoStore server application on the SonicWALL CDP Agent User Interface. For information about supported servers and versions of Exchange, see the “Supported Platforms and Deployment Requirements”...
Page 162 A backup task includes both an application object and a schedule for the backup. Without a backup task, no backups will occur. For offsite backup, you can choose the Send All Files Offsite option when adding or editing a backup task. SonicWALL CDP 6.0 Administrator’s Guide...
Page 163 Send all Files Offsite – Offsite backup settings must already be configured in the • SonicWALL CDP Web Management Interface, and the offsite appliance must be available. Do Not Send Files Offsite – No files will be sent offsite. •...
Page 164 Verifying InfoStore Backup Activity This section describes how to tell if your Microsoft Exchange backups are working correctly. You can view log entries showing the backups in the Status page of the SonicWALL CDP Agent User Interface. You should see log entries showing backups after each scheduled backup after creating a backup task for one or more storage groups.
Page 165 Right-click inside the folder and select Paste from the pop up menu. Step 4 Restart the CDP Agent User Interface and the SonicWALL CDP Agent Service. Step 5 The Microsoft Exchange - InfoStore application should function properly.
Page 166: Backing Up Sharepoint
Backing Up SharePoint Backing Up SharePoint Backing up Microsoft SharePoint using SonicWALL CDP allows users to store and retrieve SharePoint database revisions from an agent machine. SharePoint databases are configured for backup using the SonicWALL CDP Agent User Interface. SharePoint backup can only be configured using the Agent User Interface.
Page 167: Scheduling Backups For Sharepoint
Under Application items, select the checkboxes for one or more SharePoint databases to Step 7 back up. SonicWALL recommends selecting the Select All checkbox to ensure that all associated files are backed up for SharePoint. In the Add Application window, click OK to add the application object.
Page 168: Configuring A Backup Task For Sharepoint
Send all Files Offsite – Offsite backup settings must already be configured in the • SonicWALL CDP Web Management Interface, and the offsite appliance must be available. Do Not Send Files Offsite – No files will be sent offsite. •...
Page 169: Verifying Sharepoint Backup Activity
Verifying SharePoint Backup Activity This section describes how to tell if your Microsoft SharePoint backups are working correctly. You can view log entries showing the backups in the Status page of the SonicWALL CDP Agent User Interface. You should see log entries showing backups after each scheduled backup after creating a backup task for SharePoint.
Page 170 Backing Up SharePoint Click the My Backups tab and view the list of backup revisions. Step 4 SonicWALL CDP 6.0 Administrator’s Guide...
Page 171: Backing Up System State And Active Directory
Backing up System State and Active Directory Backing up System State and Active Directory Active Directory is included within the System State application object in SonicWALL CDP 6.0 and higher. When creating a System State application object, you can select components, including Active Directory, to back up.
Page 172 Under Application items, select the checkboxes for one or more System State components to Step 7 back up. You can select Active Directory in this screen. SonicWALL recommends selecting the Select All checkbox to ensure that all associated System State files are backed up along with Active Directory.
Page 173: Scheduling Backups For System State And Active Directory
To create a backup task for a System State and Active Directory backup, perform the following steps: In the SonicWALL CDP Agent User Interface, click the Policies tab. Step 1 In the left pane, select Backup Tasks. Step 2 In the right pane, click the Plus button at the lower right corner.
Page 174: Verifying System State And Active Directory Backup Activity
Verifying System State and Active Directory Backup Activity This section describes how to tell if your System State backups are working correctly. You can view log entries showing the backups in the Status page of the SonicWALL CDP Agent User Interface.
Page 175 Backing up System State and Active Directory Click the My Backups tab and view the list of backup revisions. Step 4 SonicWALL CDP 6.0 Administrator’s Guide...
Page 176: Backing Up Microsoft Sql Server
ODBC driver that is installed with SQL. By ODBC, the Agent service communicates to the SQL server through transactional SQL commands. When the SonicWALL CDP Agent Service backs up an SQL database, it instructs SQL to place the data in a certain location in memory. The Agent Service will then process the data one block at a time, compressing it and sending to the appliance.
Page 177: Adding A Sql Server Backup Application Object
To create an application object for Microsoft SQL database backup, perform the following steps: Open the SonicWALL Agent User Interface on the SQL server. Step 1 In the SonicWALL CDP Agent User Interface, click the Policies tab. Step 2 In the left pane, click Applications.
Page 178: Scheduling Backups For Microsoft Sql
Before creating a backup task, create the application object and schedule to be included in Note the task. To create a backup task for Microsoft SQL database backup, perform the following steps: In the SonicWALL CDP Agent User Interface, click the Policies tab. Step 1 In the left pane, select Backup Tasks. Step 2 In the right pane, click the Plus button at the lower right corner.
Page 179: Verifying Microsoft Sql Backup Activity
Verifying Microsoft SQL Backup Activity This section describes how to tell if your Microsoft SQL backups are working correctly. You can view log entries showing the backups on the Status page of the SonicWALL CDP Agent User Interface. You should see log entries showing backups after each scheduled backup after creating a backup task for SQL.
Page 180 Backing up Microsoft SQL Server To view the status of SQL backups: In the SonicWALL CDP Agent User Interface, click the Status tab. Step 1 Optionally, to view backup status on a different appliance, click the change appliance  Step 2 button in the left pane.
Page 181 In the SQL management Interface, highlight the SQL account on the right hand side of the Step 1 screen and double click it. Expand the security tab under the SQL server instance. Step 2 Click Logins. Step 3 Click the Server Roles tab. Step 4 SonicWALL CDP 6.0 Administrator’s Guide...
Page 182: Sql Authentication
Step 7 databases to backup. SQL Authentication For access to Microsoft SQL Server, SonicWALL CDP uses Windows Authentication in which the Windows user credentials are submitted to SQL. This section contains the following subsections: “Authentication Modes in Microsoft SQL Server” section on page 167 •...
Page 183 SQL Server or logs on to Windows (depending on the type of change). SonicWALL CDP 6.0 Administrator’s Guide...
Page 184 Also, SQL Server Authentication may be required for connections with clients other than Windows clients. Figure 1 SQL Server Security Decision Tree Setting Up Windows Authentication Mode Security To set up Windows Authentication Mode security with the SQL management interface: Expand a server group. Step 1 SonicWALL CDP 6.0 Administrator’s Guide...
Page 185 None causes no auditing to be performed. • Success causes only successful login attempts to be audited. • Failure causes only failed login attempts to be audited. • All causes successful and failed login attempts to be audited. • SonicWALL CDP 6.0 Administrator’s Guide...
Page 186: Recovering Backed Up Data
Chapter 11: Recovering Backed Up Data When using SonicWALL CDP, if an agent should experience an event that results in data loss, you will be able to recover any data that you had defined for backup. This chapter provides information about recovering data directly from the SonicWALL CDP appliance.
Page 187: Recovering Files And Folders
Recovering Files and Folders Recovering Files and Folders SonicWALL CDP allows you to recover lost data directly from the appliance. Recovery can be performed to replace a file set that has been deleted, or to restore a previous version of a file or folder that has been changed or otherwise damaged.
Page 188 Click the X to close the window. When the restore process is finished, the Restoring window changes to Done. Click the Close Step 9 button to close the window. SonicWALL CDP 6.0 Administrator’s Guide...
Page 189: Recovering Data From An Offsite Appliance
On the Status tab, click the Login to Administrator File Browser button. Step 2 In the login dialog box, type in the IP address of the SonicWALL CDP appliance to which you Step 3 want to connect. Type in the password for the admin account, and click Login. The Agent User Interface displays Step 4 the starting screen for the appliance.
Page 190 In the Browse For Folder window, either expand the displayed folders and select the folder in Step 7 which to place the restored file, or click the Make New Folder button and create a new folder for it. Click OK. The data is downloaded to your folder. SonicWALL CDP 6.0 Administrator’s Guide...
Page 191: Recovering Data From Microsoft Exchange
Recovering Data from Microsoft Exchange Recovering Data from Microsoft Exchange Recovery of data from Microsoft Exchange using SonicWALL CDP allows users to retrieve Microsoft Exchange revisions from an agent machine previously configured to backup that data. Microsoft Exchange data can be restored using the Web Management Interface or Agent Note User Interface.
Page 192 At the bottom right corner, click the Restore icon . The Application Restoration window Step 7 opens. For a single user mailbox restoration, select Restore to application from the Options drop- Step 8 down list. No other option is available in this case. SonicWALL CDP 6.0 Administrator’s Guide...
Page 193 When the restore is finished, click Close. Step 12 After the data is restored to the Exchange server, you may need to synchronize your local Note mail client (Outlook) in order to see restored emails. SonicWALL CDP 6.0 Administrator’s Guide...
Page 194: Recovering Exchange 2010 Infostore
Recovering Data from Microsoft Exchange Recovering Exchange 2010 InfoStore You can restore Exchange 2010 InfoStore databases by using the SonicWALL CDP Microsoft Exchange InfoStore Backup and Restore server application in the SonicWALL CDP Agent User Interface. This section describes how to restore an individual Storage Group. You can restore the Storage...
Page 195 Restore Microsoft Exchange - InfoStore • Start Service • A warning is also displayed: During restoration, all existing files in the original location will be deleted. Please make sure you have backed up those files if needed. SonicWALL CDP 6.0 Administrator’s Guide...
Page 196: Recovering An Exchange 2007/2003 User Mailbox
Recovering an Exchange 2007/2003 User Mailbox This section describes how to restore an individual user mailbox backup to the Exchange server, by using the Microsoft Exchange User Mailbox Backup and Restore server application in the SonicWALL CDP Agent User Interface. SonicWALL CDP 6.0 Administrator’s Guide...
Page 197 Restoring the Contents of an Existing Mailbox To restore an individual user mailbox to the Exchange server, perform the following steps: In the SonicWALL CDP Agent User Interface, click the My Backups tab. Step 1 In the left pane, click Applications. The display expands to show available backup tasks.
Page 198 Once a mailbox is deleted from Exchange, there is no container to hold the emails, even though SonicWALL CDP has a copy of the mailbox backup. This container (in our case an empty mailbox) must be created prior to restoring the mailbox.
Page 199: Recovering An Exchange 2007/2003 Storage Group
Active Directory and Exchange. Recovering an Exchange 2007/2003 Storage Group You can restore an Exchange Storage Group by using the SonicWALL CDP Microsoft Exchange InfoStore Backup and Restore server application in the SonicWALL CDP Agent User Interface. This section describes how to restore an individual Storage Group. You can restore the Storage...
Page 200 Microsoft Exchange. Restore to alternate location – This option restores the files to the disk of the agent • machine. Under Components, select the checkboxes for the storage groups you want to restore. Step 7 SonicWALL CDP 6.0 Administrator’s Guide...
Page 201 To start the restore process, click Start. To exit without restoring any files, click Cancel. The in-progress indicators become active for each step as it is executed, and the Start Time and Duration values are updated. SonicWALL CDP 6.0 Administrator’s Guide...
Page 202 Once a storage group is deleted from Exchange, there is no container to hold the contents, even though SonicWALL CDP has a copy of the storage group backup. This container (an empty storage group) must be created prior to restoring the storage group.
Page 203 One instance of SMTP and SystemMailbox is created when you re-create the Mailbox store. This pair has a new ID number. The other instance is from the SonicWALL CDP restore of the storage group. This pair has the original ID number.
Page 204: Recovering Sharepoint
SharePoint data can only be restored using the Agent User Interface. Note To recover SharePoint data from the SonicWALL CDP appliance, perform the following steps: Launch the SonicWALL CDP Agent software on the agent machine on which you want to Step 1 recover the SharePoint data.
Page 205 Click OK to begin the restoration. Click Cancel to exit without restoring the files. Step 9 The Restoring window displays the progress of the restore. When the restore process is finished, the Restoring window changes to Done. Click the Close Step 10 button to close the window. SonicWALL CDP 6.0 Administrator’s Guide...
Page 206: Recovering System State And Active Directory
Recovery of data from System State and Active Directory using SonicWALL CDP allows users to retrieve Active Directory revisions from agent machines previously configured to backup that data. When restoring Active Directory from a SonicWALL CDP backup, you need to restore all associated, interdependent System State files to provide a consistent environment. Active Directory data cannot be restored from the Web Management Interface.
Page 207: Restoring Active Directory And System State
Restoration steps can be different depending on the computer's operating system and configuration. To restore System State and Active Directory using the SonicWALL CDP Agent User Interface, perform the following steps: In the SonicWALL CDP Agent User Interface, click the My Backups tab.
Page 208 It is not recommended to restore certain System State subcomponents individually (like Certificate Services database, and COM+ Class Registration database) due to dependencies. For more information, see: http://technet.microsoft.com/en-us/library/cc785306%28WS.10%29.aspx Click OK. The Application Restoration Details window appears. Step 8 SonicWALL CDP 6.0 Administrator’s Guide...
Page 209 To start the restore process, click Start. To exit without restoring any files, click Cancel. The in-progress indicators become active for each step as it is executed, and the Start Time and Duration values are updated. SonicWALL CDP 6.0 Administrator’s Guide...
Page 210 When the Reboot Windows with Active Directory Repair Mode step is reached, the restore Step 10 process pauses and prompts you to select one of the following options: Run MSConfig – Click this button to continue with the reboot. The SonicWALL CDP Agent • exits and must be restarted.
Page 211: Recovering Data From Microsoft Sql Server
Recovering Data from Microsoft SQL Server Recovering Data from Microsoft SQL Server Recovery of data from Microsoft SQL using SonicWALL CDP allows users to retrieve Microsoft SQL revisions from an agent machine previously configured to backup that data. Microsoft SQL recovery can be made directly to the SQL database.
Page 212 Microsoft SQL. Restore to alternate location – This option restores the files to the disk of the agent • machine. Under Components, select the checkboxes for the databases you want to restore. Step 7 SonicWALL CDP 6.0 Administrator’s Guide...
Page 213 To start the restore process, click Start. To exit without restoring any files, click Cancel. The in-progress indicators become active for each step as it is executed, and the Start Time and Duration values are updated. SonicWALL CDP 6.0 Administrator’s Guide...
Page 214: Additional Information
Revisions may not appear immediately or even for some time due to a number of reasons including, but not limited to, large databases, single user mode databases, 24x7 databases, or other databases with high access frequency. SonicWALL CDP 6.0 Administrator’s Guide...
Page 215 Recovering Data from Microsoft SQL Server SonicWALL CDP 6.0 Administrator’s Guide...
Page 216: Site-To-Site Service Overview
Chapter 12: Configuring Site-to-Site Backup and Recovery The SonicWALL CDP Site-to-Site Data Backup Service is an optional offsite backup and recovery solution that stores data in a secure data center. In the event of a disaster that has rendered local data corrupted or destroyed, data can be recovered from the Site-to-Site Service.
Page 217: What Is The Site-To-Site Service
Multiple downstream CDP appliances can backup to a single upstream CDP appliance. Note Upstream CDP appliances can also backup local data to the SonicWALL Offsite Portal or to yet another CDP appliance. However, this third appliance cannot send any data offsite.
Page 218: How Does The Site-To-Site Service Work
SonicWALL offsite portal or to another CDP. Data, settings and configuration backed up from the downstream CDP appliance to the upstream CDP appliance are 256-bit encrypted and compressed, and sent using port 2022.
Page 219 Only data being backed up by the upstream CDP’s local clients will be sent to the offsite Note portal. If the data is sent to another CDP, this final CDP cannot send any data offsite. SonicWALL CDP 6.0 Administrator’s Guide...
Page 220: Preparing For The Site-To-Site Service
“Purchasing Licenses and Support” section on page 206 • Site-to-Site Service Best Practices For best performance, SonicWALL recommends you follow these practices: Seed data to a second local CDP when dealing with large data sets. • Consider having a dedicated Internet connection for many-to-one backup scenarios.
Page 221: Administrator Prerequisites
To configure the upstream CDP appliance to accept backup data from the downstream CDP appliance, perform the following steps: Open a Web browser on the computer you are using to manage the SonicWALL SSL VPN. Step 1 Enter http://www.mysonicwall.com in the location or address field.
Page 222 Step 9 Click the Refresh button to have the CDP appliance update its license. Step 10 The appliance should now show the correct number of nodes licensed and is ready to backup a downstream CDP appliance. SonicWALL CDP 6.0 Administrator’s Guide...
Page 223: Configuring The Downstream Cdp Appliance
Configuring the Downstream CDP Appliance Configuring the Downstream CDP Appliance To configure the downstream CDP appliance to back up to the SonicWALL CDP Portal or to an upstream CDP appliance, perform the following steps: Login to the downstream CDP appliance using the Web Management Interface.
Page 224: Configuring The Upstream Cdp Appliance Quota
Enable Bandwidth Management checkbox and then select the desired schedule from the Schedule drop-down list. You can configure an appropriate schedule on the Policy > Schedules page. When the schedule for Bandwidth Management is in the “off” period, SonicWALL CDP will use all available offsite bandwidth to synchronize data. Click Apply.
Page 225: Selecting Files For Offsite Backup
Step 8 An alert displays. Click Yes. Step 9 Selecting Files for Offsite Backup Once properly configured, SonicWALL CDP Offsite Backup is as simple to use as the basic CDP backup. Login to the SonicWALL CDP Agent User Interface. Step 1 Click the Policies tab.
Page 226 A second warning message displays. Click Yes to continue. Step 8 The data restore process cannot be canceled once it has started. Note The restore progress displays. Click Close to close the progress page. SonicWALL CDP 6.0 Administrator’s Guide...
Page 227: Deleting Data From The Upstream Appliance
CDP appliance. The data on the downstream appliance will be replaced with the data from the upstream Note appliance. The data restore process cannot be canceled once it has started. SonicWALL CDP 6.0 Administrator’s Guide...
Page 228: Disaster Recovery Using The Offsite Service
Locate your encryption key, which should be stored in a safe location, such as a vault or bank. Step 1 Verify that your SonicWALL CDP appliance is under warranty or extended warranty. If it is not Step 2 under warranty, it will be necessary to purchase a replacement SonicWALL CDP appliance with enough storage to contain the data recovered from the Offsite Service.
Page 229 Replacing the Downstream CDP Appliance SonicWALL CDP 6.0 Administrator’s Guide...
Page 230: Sonicwall Cdp Local Archiving Overview
The Local Archiving feature and the Local Archiving Manager allow an administrator to copy some or all of the contents of the SonicWALL CDP appliance onto a USB device. This feature can also be used to create a portable backup that can be restored at another site that does not have a CDP appliance.
Page 231: How Does Local Archiving Work
The Local Archiving Manager provides the Appliance Archive button to activate local archiving. The feature allows an administrator to archive some or all of the contents of a SonicWALL CDP appliance onto a USB device. This feature can also be used to create a portable backup that can be restored at another site that does not have a SonicWALL CDP appliance.
Page 232: Creating A Local Archive
To set up a local archive, you must first choose a destination folder, and then the folder or folders you want stored on the USB device. These source folders exist on the SonicWALL CDP appliance. The administrator can also configure encryption for the folders. The administrator can set up recurring tasks that perform the local archiving on a regular schedule.
Page 233 Set the destination by clicking the ... button next to the Folder field in the Destination section Step 3 in the left pane. You’ll see a list of all the USB devices mounted on your SonicWALL CDP appliance. Choose the USB device to which you want to copy your data. You can choose an existing folder Step 4 on the USB device, or create a new one by clicking Make New Folder.
Page 234 If you chose to encrypt any data, you must select an encryption key in the Encryption section Step 7 in the left pane. Select the check box to use the encryption key stored on your SonicWALL CDP appliance. Otherwise, you can supply your own key, which can contain up to 32 alphanumeric characters.
Page 235: Verifying Local Archiving Success
Ejecting the USB Device To properly eject the USB device after archiving data to it, perform the following steps: In SonicWALL CDP Local Archiving Manager, click the Appliance Archive tab. Step 1 In the left pane under Destination, click the ... button next to the Folder field.
Page 236: Restoring Client Data From A Local Archive
Connect your USB device to the computer to which you want to restore the data. This might not Step 1 be the same computer on which you run the SonicWALL CDP Local Archiving Manager. Launch the SonicWALL CDP Local Archiving Manager and click Restore From Local Archive.
Page 237 In the Browse for Folder window, select a destination folder or click Make New Folder to create Step 7 a folder for the restored data on your computer and then click OK. Wait until the restore completes. A dialog box displays the progress. Step 8 SonicWALL CDP 6.0 Administrator’s Guide...
Page 238: Restoring Server Applications From A Local Archive
Restoring Server Applications from a Local Archive Restoring Server Applications from a Local Archive To restore server applications from a local archive, use the SonicWALL CDP Local Archiving Manager. To restore files, folders, or client applications (Outlook and Outlook Express) from a local archive on your USB device, follow the procedure described in “Restoring Client Data from a...
Page 239 Select the item you want to restore. Click the Restore a Version button in the right pane. Step 6 In the Restore Folder Version window, select the archive file to restore and then click Restore. Step 7 SonicWALL CDP 6.0 Administrator’s Guide...
Page 240 In the Browse for Folder window, select a destination folder or click Make New Folder to create Step 8 a folder for the restored data on your computer and then click OK. Wait until the restore completes. A dialog box displays the progress. Step 9 SonicWALL CDP 6.0 Administrator’s Guide...
Page 241: Creating An Automatic Local Archive Task
To add another task, click Add Task and configure it with a different period and time. Step 5 To remove or rename a task, select it from the drop-down list, and then click the appropriate Step 6 button. SonicWALL CDP 6.0 Administrator’s Guide...
Page 242: Appendix
“Help Overview” section on page 228 • “Troubleshooting SonicWALL CDP” section on page 228 • “Configuring SonicOS Security Services for SonicWALL CDP” section on page 232 • “Technical Frequently Asked Questions” section on page 235 • “Command Line Interface Reference” section on page 236 •...
Page 243: Help Overview
To view the help content, click the Help button in the Web Management Interface toolbar. Troubleshooting SonicWALL CDP This section contains troubleshooting information for the SonicWALL CDP. This section contains the following subsections: “Appliance Troubleshooting” section on page 228 •...
Page 244: Backup And Recovery Troubleshooting
The Web Management Interface and the Agent User Interface cannot be open simultaneously on the same PC. Backup and Recovery Troubleshooting This section contains troubleshooting that relates to the SonicWALL CDP backup and recovery process. See the following: “Symptom: Initial backup seems slow” on page 230 •...
Page 245 24 hours to complete. Symptom: Files do not appear to be backing up Verify that SonicWALL CDP has access to the folders that you are trying to backup. • Verify that SonicWALL CDP Agent User Interface is started in the services tab.
Page 246 VSS Writer Service By default on Windows Server 2003 SBS, the VSS Writer service is disabled. To ensure that the SonicWALL CDP Agent can discover Microsoft Exchange and SQL applications, the VSS Writer service must be enabled. To enable the VSS Writer service, perform the following steps: Select Start >...
Page 247: Recovery When Raid Fails
Recovery when RAID Fails If you are using the SonicWALL CDP 5040 or 6080, or 3440i or 4440i appliances, your data will be protected by the additional failover protection of a RAID system in the event that a drive goes down.
Page 248: Clearing The Enforce Host Tag Search For Cfs Setting
Clearing the Enforce Host Tag Search for CFS Setting To clear the Enforce Host Tag Search for CFS setting, perform the following steps: In your browser, navigate to the unlinked Diag page for the SonicWALL network security Step 1 appliance, available at:...
Page 249 In the IPS Config View window, under IPS Exclusion List, select the Enable IPS Exclusion Step 18 List checkbox. Click the Add button and add the SonicWALL CDP IP address to the list. Step 19 Click OK in the Add dialog box and Config View window, then click Apply on the Intrusion Step 20 Prevention page.
Page 250: Technical Frequently Asked Questions
Technical Frequently Asked Questions Technical Frequently Asked Questions This section contains a list of technical FAQs documented by SonicWALL technical support engineers to address common deployment questions. Table 1 lists the technical FAQs in this section. Table 1 Technical FAQs “Q: How do I backup mapped drives?”...
Page 251: Command Line Interface Reference
Step 5 Command Line Interface Reference This section describes each SonicWALL CDP Command Line Interface (CLI) command. There are two types of commands: executables and system variables. Typing in a system variable by itself will return the current value of the variable. To update a variable, type it in followed with a proper value.
Page 252 +[no]fail: Don't try next server on SERVFAIL +[no]besteffort: Try to parse even illegal messages +[no]aaonly: Set AA flag in query (+[no]aaflag) +[no]adflag: Set AD flag in query +[no]cdflag: Set CD flag in query +[no]cl: Control display of class in records SonicWALL CDP 6.0 Administrator’s Guide...
Page 253 This function outputs a list of drives registered with the system. Three types of drives are: System: Default data storage with operating system installed on it – Internal: Additional internal device – Temporary: Temporary external device, such as a USB drive – Arguments: none Type: System Variable SonicWALL CDP 6.0 Administrator’s Guide...
Page 254 This variable stores the interval time between SonicWALL GMS heartbeat messages. Heartbeat messages allow SonicWALL GMS to monitor the SonicWALL CDP appliance. Arguments: <interval>: time in seconds between SonicWALL GMS heartbeat messages, set to 0 to disable <server>: Type: System Variable...
Page 255 SNWLCLI> interface eth0 192.168.168.169 255.255.255.0 Example Use Case: Authentication Reset Problem: You have lost the password and IP address for your SonicWALL CDP appliance. Solution: First, reset the password to the default, and then determine the IP address of the SonicWALL CDP appliance.
Page 256 IP address on the same (incorrect) subnet, allowing you to gain access to the SonicWALL CDP web management interface to change the CDP IP address. Be sure to reset your laptop IP address to its previous setting after updating the IP address on the SonicWALL CDP.
Page 257 Scheduling rebuilding operations is recommended as rebuilding an array can take a long time. SonicWALL recommends allowing a full night for the rebuilding process. Arguments: <controller>, <array>: rebuilds using an optional specified drive or a first available spare <drive>: drive used to rebuild the array...
Page 258 Command Line Interface Reference Related Commands: raidadd, raidinfo, raidremove, raidstatus,raidverify Example Use Case: Problem: A SonicWALL CDP appliance has a degraded RAID array and displays the following information: SNWLCLI> raidinfo Controller: 2 Manufacturer: 3ware Model: 9650SE-4LPML Serial: L222008A8110095 Firmware: FE9X 4.06.00.004 Driver: 2.26.08.004-2.6.23...
Page 259 This function will verify the RAID array. With no arguments, it will display the verification status and scheduled jobs. Scheduling verifying operations is recommended as they can take a long time. SonicWALL recommends allowing a full night for RAID verification. Arguments: <m:h:D>: schedule is expressed as either "now"...
Page 260 <destination>: an interface name or a gateway IP <index>: index number of the route to be removed Type: Executable Defaults: Current routes Example Use Case: Problem: You want to replace the gateway IP for your network, and add a route for it. SonicWALL CDP 6.0 Administrator’s Guide...
Page 261 SNWLCLI> stop <appservices | postgresq | stunnel | webui > This function stops running services. It takes a service name as an argument. The list of services is application-specific. Arguments: <service>: service to stop Type: Executable Defaults: none Related Commands: start, restart SonicWALL CDP 6.0 Administrator’s Guide...
Page 262 This function outputs an internal system state report. It does not take any arguments. Arguments: none Type: Executable Defaults: none tzlist SNWLCLI> tzlist This function outputs a list of all available time zones. Arguments: none Type: Executable Defaults: none SonicWALL CDP 6.0 Administrator’s Guide...
Page 263: Glossary
Interface software. Agent Service communicates with the SonicWALL CDP appliance. Agent User Interface: A SonicWALL CDP software installed on agents. Agent User Interface is a user interface for users of SonicWALL CDP agents that allows data backup and recovery configuration, as administered by the SonicWALL CDP Web Management Interface.
Page 264 FileSet Backup Method: One method of configuring file and folder backups on agents. The FileSet method is new in the SonicWALL CDP 6.0 release. Files are backed up as a set of files for best synchronization, with new revisions created according to a configured schedule. Data de-duplication is used to back up only the blocks of data that have changed between scheduled intervals.
Page 265: Related Documents
She has taken a turn as the lead author on every SonicWALL product line over the past four years, preparing both administrator and user guides. Susan has also authored over 20 technical guides on...
Page 266 Contributors Patrick Lydon has over five years of experience as a SonicWALL Technical Writer. He has authored over 20 technical guides on UTM, secure remote access solutions, Virtual Access Points, wireless site surveying, and RF monitoring. Patrick has also received an International Photography Award for Fine Art Portraiture.
Page 267 Contributors SonicWALL CDP 6.0 Administrator’s Guide...
Page 268 InfoStore restore 179, 184 safe mode 191 User Mailbox 126, 139 drives user mailbox 176, 181 mapped 235 authentication RAID 40 SQL 167, 169 USB 217 Windows 168 encryption backup task key 35 creating for fileset 79 SonicWALL CDP 6.0 Administrator’s Guide...
Page 269 Local Archiving 216 Exchange 176 site-to-site 206 files and folders 172, 189 Local Archiving from offsite 213 automating 226 from offsite appliance 174 creating 217 site-to-site 210, 212 ejecting USB drive 220 SQL 196 overview 215 SonicWALL CDP 6.0 Administrator’s Guide...
Page 270 210, 212 sample use cases 203 selecting files 210 SQL 235 account 166 authentication 167, 169 backing up 161 configuration levels 166 offsite backup 166 recovering with Agent UI 196 System State backing up 156 SonicWALL CDP 6.0 Administrator’s Guide...
Page 271 SonicWALL CDP 6.0 Administrator’s Guide...
Page 272 F +1 408.745.9300 www.sonicwall.com PN: 232-002020-00 Rev A ©2010 SonicWALL, Inc. is a registered trademark of SonicWALL, Inc. Other product names mentioned herein may be trademarks and/or registered trademarks of their respective companies. Speciﬁcations and descriptions subject to change without notice.

SonicWALL CDP 6.0 Administrator's Manual

Table of Contents

Sonicwall CDP Overview

Initializing the CDP Appliance

Configuring System Settings

Configuring Network Settings

Creating Files and Folders Backup Policies

Managing Agents

Bare Metal Recovery

Viewing the Logs

Configuring and Understanding Reports

Backing up Applications

Recovering Backed up Data

Configuring Site-To-Site Backup and Recovery

Using Local Archiving

Appendix

Quick Links

Troubleshooting

Related Manuals for SonicWALL CDP 6.0

Summary of Contents for SonicWALL CDP 6.0