Out Of Warranty Service - Xantrex XPower Powerpack 400 Owner's Manual

Warranty and Return
If you are returning a product from outside of the USA or Canada In addition to the
above, you MUST include return freight funds and are fully responsible for all documents,
duties, tariffs, and deposits.
If you are returning a product to a Xantrex Authorized Service Center (ASC) A
Xantrex return material authorization (RMA) number is not required. However, you must
contact the ASC prior to returning the product or presenting the unit to verify any return
procedures that may apply to that particular facility.

Out of Warranty Service

If the warranty period for your
has expired, if the unit was damaged by misuse or incorrect installation, if other conditions
of the warranty have not been met, or if no dated proof of purchase is available, your unit
may be serviced or replaced for a flat fee.
To return your XPower Powerpack 400 and XPower Powerpack 400 Plus
warranty service, contact Xantrex Customer Service for a Return Material Authorization
(RMA) number and follow the other steps outlined in
Payment options such as credit card or money order will be explained by the Customer
Service Representative. In cases where the minimum flat fee does not apply, as with
incomplete units or units with excessive damage, an additional fee will be charged. If
applicable, you will be contacted by Customer Service once your unit has been received.
Information About Your System
As soon as you open your
package, record the following information and be sure to keep your proof of purchase.
p
Serial Number
p
Purchased From
p
Purchase Date
If you need to contact Customer Service, please record the following details before
calling. This information will help our representatives give you better service.
p
Warning, Error or Panel Fault
Message
p
Appliances operating when
problem occurred
p
Description of problem
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WA-4
XPower Powerpack 400 and XPower Powerpack 400 Plus
XPower Powerpack 400 and XPower Powerpack 400 Plus
"Return Procedure" on page
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for out of
WA-3.
975-0057-01-01