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hangar 9 Warranty and Repair Policy
WARRANTy PERIOd
Exclusive Warranty- Horizon Hobby, Inc., (Horizon) warranties that
the Products purchased (the "Product") will be free from defects
in materials and workmanship at the date of purchase by the
Purchaser.
LIMITEd WARRANTy
horizon reserves the right to change or modify this
warranty without notice and disclaims all other
warranties, express or implied.
(a) This warranty is limited to the original Purchaser ("Purchaser")
and is not transferable. REPAIR OR REPLACEMENT AS PROVIDED
UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE
PURCHASER. This warranty covers only those Products purchased
from an authorized Horizon dealer. Third party transactions are
not covered by this warranty. Proof of purchase is required for all
warranty claims.
(b) Limitations- HORIZON MAKES NO WARRANTY OR
REPRESENTATION, EXPRESS OR IMPLIED, ABOUT NON-
INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE OF THE PRODUCT. THE PURCHASER
ACKNOWLEDGES THAT THEY ALONE HAVE DETERMINED THAT
THE PRODUCT WILL SUITABLY MEET THE REQUIREMENTS OF
THE PURCHASER'S INTENDED USE.
(c) Purchaser Remedy- Horizon's sole obligation hereunder shall be
that Horizon will, at its option, (i) repair or (ii) replace, any Product
determined by Horizon to be defective. In the event of a defect,
these are the Purchaser's exclusive remedies. Horizon reserves
the right to inspect any and all equipment involved in a warranty
claim. Repair or replacement decisions are at the sole discretion
of Horizon. This warranty does not cover cosmetic damage or
damage due to acts of God, accident, misuse, abuse, negligence,
commercial use, or modification of or to any part of the Product.
This warranty does not cover damage due to improper installation,
operation, maintenance, or attempted repair by anyone other than
Horizon. Return of any Product by Purchaser must be approved in
writing by Horizon before shipment.
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dAMAGE LIMITS
HORIZON SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT OR
CONSEQUENTIAL DAMAGES, LOSS OF PROFITS OR PRODUCTION
OR COMMERCIAL LOSS IN ANY WAY CONNECTED WITH THE
PRODUCT, WHETHER SUCH CLAIM IS BASED IN CONTRACT,
WARRANTY, NEGLIGENCE, OR STRICT LIABILITY. Further, in no
event shall the liability of Horizon exceed the individual price of the
Product on which liability is asserted. As Horizon has no control
over use, setup, final assembly, modification or misuse, no liability
shall be assumed nor accepted for any resulting damage or injury.
By the act of use, setup or assembly, the user accepts all resulting
liability.
If you as the Purchaser or user are not prepared to accept the
liability associated with the use of this Product, you are advised to
return this Product immediately in new and unused condition to the
place of purchase.
Law: These Terms are governed by Illinois law (without regard to
conflict of law principals).
Warranty Services
QUESTIONS, ASSISTANCE, ANd REPAIRS
Your local hobby store and/or place of purchase cannot provide
warranty support or repair. Once assembly, setup or use of the
Product has been started, you must contact Horizon directly. This
will enable Horizon to better answer your questions and service
you in the event that you may need any assistance. For questions
or assistance, please direct your email to productsupport@
horizonhobby.com, or call 877.504.0233 toll free to speak to a
Product Support representative. You may also find information on
our website at www.horizonhobby.com.
INSPECTION OR REPAIRS
If this Product needs to be inspected or repaired, please use
the Horizon Online Repair Request submission process found
on our website or call Horizon to obtain a Return Merchandise
Authorization (RMA) number. Pack the Product securely using a
shipping carton. Please note that original boxes may be included,
but are not designed to withstand the rigors of shipping without
additional protection. Ship via a carrier that provides tracking
and insurance for lost or damaged parcels, as Horizon is not
responsible for merchandise until it arrives and is accepted at our
facility. An Online Repair Request is available at www.horizonhobby.
com http://www.horizonhobby.com under the Repairs tab. If you do
not have internet access, please contact Horizon Product Support
to obtain a RMA number along with instructions for submitting
your product for repair. When calling Horizon, you will be asked
to provide your complete name, street address, email address and
phone number where you can be reached during business hours.
When sending product into Horizon, please include your RMA
number, a list of the included items, and a brief summary of the
problem. A copy of your original sales receipt must be included
for warranty consideration. Be sure your name, address, and RMA
number are clearly written on the outside of the shipping carton.
Notice: do not ship batteries to horizon. If you have
any issue with a battery, please contact the appropriate
horizon Product Support office.
WARRANTy INSPECTION ANd REPAIRS
To receive warranty service, you must include your
original sales receipt verifying the proof-of-purchase date.
Provided warranty conditions have been met, your Product will be
repaired or replaced free of charge. Repair or replacement decisions
are at the sole discretion of Horizon.
NON-WARRANTy REPAIRS
Should your repair not be covered by warranty the
repair will be completed and payment will be required
without notification or estimate of the expense unless
the expense exceeds 50% of the retail purchase cost.
By submitting the item for repair you are agreeing to payment
of the repair without notification. Repair estimates are available
upon request. You must include this request with your repair.
Non-warranty repair estimates will be billed a minimum of ½ hour
of labor. In addition you will be billed for return freight. Horizon
accepts money orders and cashiers checks, as well as Visa,
MasterCard, American Express, and Discover cards. By submitting
any item to Horizon for inspection or repair, you are agreeing to
Horizon's Terms and Conditions found on our website under the
Repairs tab.
UNITEd STATES
(Electronics and engines)
Horizon Service Center
4105 Fieldstone Rd
Champaign, Illinois
61822 USA
productsupport@horizonhobby.com
877-504-0233
Online Repair Request visit:
www.horizonhobby.com/repairs
(All other products)
Horizon Product Support
4105 Fieldstone Rd
Champaign, Illinois
61822 USA
productsupport@horizonhobby.com
877-504-0233
Hangar 9 Taylorcraft 26cc BNF
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