COMPRO NC420 User Manual
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COMPRO NC420 User Manual

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Summary of Contents for COMPRO NC420

  • Page 1 V2-110118...
  • Page 2 The information in this document is subject to change without notice. COMPRO reserves the right to make revisions to this publication without obligation to notify any person or entity of any such changes.

  • Page 3: Table Of Contents

    NC420 Feature List ........
  • Page 4 Contacting Compro Technical Support ........

  • Page 5: Chapter 1: Important Notices

    Chapter 1: Important Notices Chapter 1: Important Notices Regulatory Notice This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.

  • Page 6: About This Manual

    This manual is only intended for the users of Compro NC450 and NC420 network camera, and is applicable for firmware release 2.0. The camera on the cover of this manual is a NC450 and may differ with NC420 in appearance. Before starting using the network camera, please read and follow the steps below to protect your camera.

  • Page 7: Chapter 2: Product Overview

    Chapter 2: Product Overview Chapter 2: Product Overview Package Contents Please check the package contents on your hand. If anything is missing, please don’t hesitate to contact your local distributor. Figure 2-1. Parts list Network camera Installation CD Quick start guide 3-pin power terminal block x 1, 7-pin I/O+RS485 terminal block x 1 Package Contents...

  • Page 8: Nc420 Feature List

    Compro NC420 / NC450 NC420 Feature List • 1/4" progressive scan CMOS sensor • Superior low-light performance up to 60 FPS • H.264, MPEG-4 and M-JPEG compression • Dynamic dual streaming, active bandwidth management, activity-adaptive streaming, Quality-of-Service (QoS) • Two-way audio communication • True Day & Night by ICR, IR LED • Megapixel 4.0 mm lens, large F1.5 aperture • Intelligent video analytics • Digital I/O & System integration by RS-485 • Power-over-Ethernet (PoE) • IP66 weather resistance for outdoor applications • 2GB on-board local storage (upgradable) • 3GPP and M-JPEG mobile surveillance • 16-CH WebVUer remote surveillance on major web browsers • Free 32-CH ComproView advanced video management system NC450 Feature List • 1/3" progressive scan CMOS image sensor...

  • Page 9: Application Diagram

    Chapter 2: Product Overview Application Diagram I/O Input I/O Output 16-CH WebVUer Sensor Alarm I/O Module Video 3rd-party NAS Analytics RS-485 32-CH ComproView Internet Audio Input 3GPP ICR + IR Audio Output microSD/SDHC True iPhone Local Storage Day & Night Figure 2-2.

  • Page 10: Hardware Overview

    Compro NC420 / NC450 Hardware Overview Camera Body Side Front Bottom Figure 2-3. hardware overview Lens cover – Remove the lens cover only when you want to replace SD memory card. Sunshield – Sunshield prevents overheating. IR LEDs – 18 built-in IR LEDs.

  • Page 11: Terminal Connectors

    Chapter 2: Product Overview Terminal Connectors Figure 2-4. Terminal connectors Power connector – A 3-pin power connector. IO & RS-485 connector – Connect to all sorts of I/O devices or Pant/Tilt mount controlled via RS-485 port. Ethernet connector – Connect to the Ethernet port of your network hub/switch. Audio out (green) –...

  • Page 12: Reset Button

    Compro NC420 / NC450 Reset Button The reset button of your IP camera is located at the rear end of the camera body (inside the housing). To access the reset button, you need to open the dome-shaped back cover. In order to do so, first loosen the plastic hexigonal ring that fastens the cables to the rear end of camera housing, and then unscrew the screws that fasten the dome-shaped back cover.

  • Page 13: Digital I/O Connector Block

    Digital Output Port (NO) Digital Input Port (IN –) Max 5VDC, 60mA Floating, TTL Digital Input Port (IN +) Table 2-2. Buttons in recording history NC450 NC450 NC420 NC420 Figure 2-6. Digital IO wiring Digital I/O Connector Block...
  • Page 14 Compro NC420 / NC450 Notice! The above output scenario is where the siren will only sound when the input has been triggered. Should you wish to use the opposite way in which the output device keeps staying on until the input has been triggered, please use NC.

  • Page 15: Chapter 3: Installation

    Chapter 3: Installtion Chapter 3: Installation Connecting the Cables The picture below shows the basic connection of your IP camera. Figure 3-1. Connection of cables LAN cable from PC to hub/router: If your LAN cable from PC has been connected to the Cable/ADSL modem, please re-connect it to the Ethernet port of your hub/router.

  • Page 16: Connecting Camera Using Poe Feature

    Compro NC420 / NC450 Connecting Camera Using PoE Feature The illustrations below show how to connect your network camera to take advantage of the PoE feature. Figure 3-2. Connecting to a PoE-enabled LAN switch Figure 3-3. Connecting to a LAN switch through a midspan...

  • Page 17: Adjusting The Varifocal Lens Of Nc450

    The NC450 camera comes with a varifocal lens inside the housing (as opposed to the built-in fixed lens of the NC420). If you like to adjust its focus and zoom, follow the steps below. Step 1 - Power off the camera and detach the sunshield by loosening the top screws.

  • Page 18: Changing Sd Memory Card

    Compro NC420 / NC450 Changing SD memory Card The camera comes with a 2GB microSD card pre-installed inside the housing. If you like to replace it, following the steps below. Step 1 - Power off the camera and detach the sunshield by loosening the top screws.

  • Page 19: Installing Camera Software

    Chapter 3: Installtion Installing Camera Software The software for your camera includes 3 major parts which help you use the IP camera: 1. iWizard Installer and iWizard utility: For quick and convenient setup of your IP camera software/ hardware in steps. Having installed the iWizard, double-click on the iWizard icon on your desktop and it will start to search the available cameras on your network.

  • Page 20: Running The Iwizard Installer

    First you will be asked to select the displayed language of the iWizard. Then choose [Device Setup], and click on the the type of Compro surveillance product you wish to install, and select a model from the list. Then hit [OK].
  • Page 21 Please choose [Unblock].. Figure 3-14. Security alert dialog (Windows XP) 4. The wizard searches for all the available Compro IP surveillance products on your LAN network. Select your device from the list, and the live video and device information will be showed on the right.
  • Page 22 Compro NC420 / NC450 6. Please check the device name, and its date and time setting. Figure 3-17. Device configuration 7. S e l e c t t h e co n f i g u r a t i o n o f yo u r...
  • Page 23 The iDDNS is a free DDNS (Dynamic Domain Name Service) service offered by Compro. If you are using floating IP, you can apply for DDNS service to create a hostname that links to your home or office IP address, which provides easy-to- remember URL for quick access to your device.
  • Page 24 Compro NC420 / NC450 11. The iWizard runs system diagnosis based on your network settings and will alert you for inappropriate settings. Figure 3-22. System diagnosis 12. You can click on the link on the screen to directly access your device via the web browser.

  • Page 25: Installing Comproview

    Chapter 3: Installtion Installing ComproView 1. After your iWizard setup completes, you can choose to install the professional video management software ComproView by pressing [Install] as illustrated below. Then the ComproView installer will help you step-by-step during installation. Please follow the on-screen instructions to install ComproView.
  • Page 26 Compro NC420 / NC450 3-12...

  • Page 27: Chapter 4: Accessing Camera

    Chapter 4: Accessing Camera Viewing Streamed Video Compro provides a wide range of access method to view the live video streamed from the IP camera that you’ve just installed, which includes: 1. View the live video stream from a single camera via the Internet Explorer (WebVUer) which comes with all Desktop/Laptop/Nettop with Windows system.

  • Page 28: Accessing Via Pc Web Browser

    (see Troubleshooting chapter). 4. After valid user name and password are entered, Internet Explorer will display a message to warn user about the installation of the software from “Compro technology, Inc. ” Figure 4-3. Installing Compro ActiveX 5.
  • Page 29 Chapter 4: Accessing Camera 6. And then the reconfirmation dialog box appears. Please click [Install] twice to install both the “USActiveX.cab” and “ComproClientActivex.cab” on your system. Figure 4-5. Security Warning 1 7. After ActiveX installation completes, the Windows Security Alert dialog appears. Please click [Unblock] to unblock it from firewall.
  • Page 30 Compro NC420 / NC450 8. Now you can start using web browser for watching live video and controlling IP camera. Figure 4-7. Live view Note: If your IP camera falls behind a firewall, you will need to enable ports 80 and 554 (default ports used by camera) in your firewall and link them to the internal IP address of the camera.

  • Page 31: Accessing Via Iphone/Smartphone

    Chapter 4: Accessing Camera Accessing via iPhone/Smartphone As long as your mobile device comes with built-in web browser, you can use the device to view the live video stream via MJPEG mode (video only), which is supported on popular smartphones, like iPhone, and a wide range of mobile devices such as NB, Mobil Phone, PDA, Nettop, MID. Platforms and supported web browsers: • Windows: IE, Google Chrome, Safari, FireFox • Linux: FireFox...

  • Page 32: Accessing Via 3Gpp Mobile Phone

    “rtsp://ipcamera-ip/medias2” (the “ipcamera-ip” is the DDNS address that you’ve obtained in the installation process). Note: Compro Technology does not guarantee the successful viewing of live video on every 3GPP-compatible cell phone. You may also need to consult with the mobile network service provider about the usage and availability of 3GPP format.

  • Page 33: Chapter 5: Live View

    Chapter 5: Live View Chapter 5: Live View Page Layout On the first page, you can see the basic control panel at the top and on the left-hand side, and the live video on the right-hand side. Click on the icon to hide or show the control panels.

  • Page 34: Icons On Live View Page

    Compro NC420 / NC450 Icons on Live View Page Top Panel Icons seen on the top control panel: One of the view size button; The Fit Browser button resize the live video window to fit browser size. One of the view size button; The Actual Size button resize the live video window to original size.

  • Page 35: Enabling Digital Zoom

    Chapter 5: Live View Enabling Digital Zoom To enable the digital zoom feature: 1. Click on the magnifier icon located on the lower-left corner of real-time video display, and then the digital zoom control window will pop up. 2. Check [Enable Digital Zoom] option and set desired zoom ratio by dragging the adjustment bar. Then set the area to be enlarged by dragging the black square shown on preview window.

  • Page 36: Voice Communication

    Compro NC420 / NC450 Voice Communication Pressing the [Communicate] button allows you to speak into your PC microphone and broadcast through the speaker connected to the IP camera’s audio line out. To talk through the external speaker connected to the IP camera, place your cursor on the [Communicate] button (the tool tip “Right click to setup”...

  • Page 37: Chapter 6: Configuration

    Chapter 6: Configuration Chapter 6: Configuration Main Setup Page The main setup screen consists of all the basic settings options. To access the main setup page, click on the Setup button seen at the top-right location in the live view screen. Then you will enter the setup page as shown in the picture below.

  • Page 38: Video Settings

    Active Bandwidth Management When network congestion occurs, Compro network camera can intelligently force down current user-defined video bit rate and bring it back when healthy bandwidth level becomes available. This avoids video quality deterioration and frame dropping by restricting the camera from sending excessive amount of data while the network is already overloaded.

  • Page 39: Video Preference

    Chapter 6: Configuration If you have set up the iDDNS service during the installation of IP camera, you can directly enter the web address of your IP camera in a web browser and don’t bother with remembering the IP address. (In this example below, replace the “compromk”...

  • Page 40: Camera Settings

    Compro NC420 / NC450 Camera Settings Here you can control the image color and related settings as well as IR light of your IP camera. All the changes you have made with regard to video properties will be reflected in the preview window in real-time.

  • Page 41: Ir Light Control

    Chapter 6: Configuration There are two adjustable parameters for low light behavior. • Maximum Exposure - Adjust the shutter speed by selecting between "Disable" and "30 fps". Lower frame rate means longer exposure time, which allows more light to be captured by the image sensor. However if there is fast motion in the scene, increased exposure time will result in motion blurs in the captured image. Choosing [Disable] will use the default value of max.

  • Page 42: Embed Text And Image

    Compro NC420 / NC450 Embed Text and Image You can embed text and/or image on 4 different locations on the live screen. (Upper Left, Upper Right, Lower Left, Lower Right). To embed image, click on the Upload Image link and choose a suitable image. (Limited to JPEG/BMP, 100x30 pixels, 128KB) To remove an embedded image, press the Clear button.

  • Page 43: Audio Settings

    Chapter 6: Configuration Audio Settings Here you can choose to enable or disable the audio and also adjust the volume. The Stream-2 audio is only available for adjustment when you turn on the 2nd Stream and check its 3GPP mode option under video settings.

  • Page 44: Network Settings

    Compro NC420 / NC450 Network Settings Here you can check your network settings and adjust the detailed settings. Figure 6-9. Network settings Ethernet Set up the IP address for the IP camera to obtain IP address via DHCP (recommended), or use the manually inputted static IP address, or obtain IP address via PPPoE for which you need to provide valid user name and password.

  • Page 45: Advanced

    If your operating system supports Universal Plug and Play (UPnP™) feature and DHCP is in use on current network, this Compro network camera will be automatically detected and added to the My Network Places in your Windows. If you want to use the IGD (Internet Gateway Device) protocol on your IP camera, please check the [Enable IGD] box to enable it.

  • Page 46: Rtp

    Compro NC420 / NC450 If you want to broadcast video using RTP (Real-time Transport Protocol), you can set up the port range, video/ audio address and port number here. QoS (Quality of Service) helps prioritize network traffic and reserve necessary bandwidth resource for critical applications.

  • Page 47: Event Setup

    Chapter 6: Configuration Event Setup When an event happens, like detected motion or triggered I/O device, a snapshot can be instantly sent to your E-mail account, ftp server, image server, notification server, HTTP server, or SMS server to warn you about what’s happened.

  • Page 48: Trigger Setup

    Compro NC420 / NC450 is being triggered. This feature does not require additional hardware GPRS modem and SIM card installed. Users only need to first apply an account with a third-party, web-based SMS gateway service provider. To properly configure SMS server: 1.

  • Page 49: Motion Detection Setup

    Chapter 6: Configuration Figure 6-10. Creating events After finishing setting event trigger, click [Next] to select event actions so your camera will take snapshots, send e-mails, upload images to ftp, or sound warnings via output port. Notice! If you like to create an event trigger based on motion detection, you must configure a motion dectection region first in "Motion Detection"...

  • Page 50: I/O Status

    Compro NC420 / NC450 Sensitivity Level Region Number Figure 6-11. Motion detection If you want to delete an existing motion detection region, please select the region number and click [Delete] to delete it. Notice! If you want to record video onto SD card whenever motion in the scene is detected, you need to set at least a motion detection region before setting up event-based recording under Recording Setup.
  • Page 51 Chapter 6: Configuration Sensitivity Level Region Number Figure 6-12. Loitering detection To create an event trigger for loitering detection: 1. In loitering setup, choose a region from the "Select Region" drop-down list, set its sensitivity and duration (the period of time allowed to remain in the region is measured in number of seconds), click and drag on the preview window to mark a region, and press [Save]. 2.

  • Page 52: Recording Setup

    Compro NC420 / NC450 Recording Setup In addition to the capability of storing event snapshots to local microSD Card slot (the camera's microSD Card slot inside the housing is pre-installed with a 2GB microSD card), this camera also supports storage of video clips (audio may be included if enabled) to either the local or the remote storage device.

  • Page 53: Recording History

    Chapter 6: Configuration 7. Playback: Go to [Setup], click on [Recording History] located on the left menu. Notice! If you want to record video clips of detected motion to SD card, you need to set at least a motion detection region before setting up event- based recording under Recording Setup.

  • Page 54: Date Setup

    Compro NC420 / NC450 Date Setup Here displays the current time information stored in your IP camera, and you can set up the Time Zone for your current region or country, get time information from NTP server, and synchronize the clock of your camera system with your PC or manually adjust system clock.

  • Page 55: Chapter 7: Event Viewer

    Chapter 7: Event Viewer Chapter 7: Event Viewer Here displays the history of past events successfully triggered by motion, I/O, schedule, audio detection, tampering, or loitering. Click on any type of event trigger to view its history. Or click on the image link, if any, to view the snapshot taken at the occurrence of a pre-defined event.
  • Page 56 Compro NC420 / NC450 Event Viewer...

  • Page 57: Chapter 8: Maintenance

    Maintenance You can reboot your IP camera, change UI language, export/import user profile, reset to factory default settings, or update camera firmware (please download the latest firmware from Compro’s website first). Figure 8-3. Maintenance page Information & Log & Maintenance 8-1...

  • Page 58: Profile Management

    Firmware Update You can download the latest firmware from Compro’s website (www.comprousa.com/en/supports.html). After downloading the firmware, please log in to the setup page of your IP camera and click [Maintenance] on the top menu and then look for firmware update section. Press the [Browse] button and locate the downloaded firmware file and press [Upgrade] button to update camera firmware.

  • Page 59: Chapter 9: Troubleshooting

    Start > Programs > ComproView > iWizard) to open the iWizard configuration tool. During the configuration, the iWizard will automatically scan for all of the available Compro IP surveillance products installed on your LAN network (even if they are not on the same subnet). The scanning generally takes around 1 minute to complete, and once the scanning completes, you will see the available IP cameras populating the list.

  • Page 60: Reset To The Factory Default Settings

    1. Press and hold the reset button for about 10 seconds. After the camera is reset, it will take 1 minute to reboot. Please wait patiently. 2. Start the iWizard Utility again to scan for and re-configure your Compro IP camera. Reset Figure 9-2.

  • Page 61: Trouble With The Activex Client

    Once you launch the Internet Explorer and enter the camera’s IP address in the address field, you'll be asked for the user name and password combination (the default is admin/admin, case sensitive). Notice! The ActiveX component developed by Compro currently only runs on Microsoft Internet Explorer 6 or greater. It does not function on other web browsers for the time being.
  • Page 62 Compro NC420 / NC450 Figure 9-6. Add-on management c. Inappropriate browser security setting: Please ensure that your security setting in Internet Explorer allows the installation of ActiveX component by adding the IP address of the camera to the list of trusted sites in Internet Explorer.

  • Page 63: Trouble With Remote Viewing On Browser

    Chapter 9: Troubleshooting Trouble with Remote Viewing on Browser You can view your camera video remotely over the Internet. If you have problem in remote viewing, refer to the section below for preliminary troubleshooting. Figure 9-8. Remote viewing via browser The figure above shows a typical connection setup in which: • the IP camera has a static virtual IP address of 192.168.0.1 • the WAN IP address at the IP camera site is 61.220.20.16.
  • Page 64 Compro NC420 / NC450 Figure 9-10. Port forwarding Having taken the above steps, you should be able to log in to the IP camera from a remote location by entering the DDNS address or the static IP address in the location field of a web browser (depending on your configuration). For example, in this case, you should enter "http://61.220.20.16:80" into the location field of...

  • Page 65: Ddns Configuration

    Figure 9-11. DDNS setup in iWizard The iDDNS is a free DDNS service provided by Compro. If you are using dynamic IP, you may want to apply for DDNS (Dynamic Domain Name Server) service to create a hostname that links to the IP address on your home or office network.

  • Page 66: Symptoms, Causes And Solutions

    If you are viewing the camera video on Internet Explorer, make sure you have installed and enabled Compro ActiveX component. Open your Internet Explorer browser and go to [Tools] > [Manage Add-ons] and check that you’ve got both the “ComproClientActivex”...
  • Page 67 When this happens, try wait a few minutes for the new IP information to be updated onto DNS server and then retry connection, or try to decrease the TTL value. If it still doesn't work, refer to other possible causes and solutions, or contact Compro for technical support.
  • Page 68 Compro NC420 / NC450 Symptom Possible Cause/Solution Network connection error. The network connection test verifies if the camera has succesfully connected to the LAN network. When the diagnosis result shows a red exclamation mark icon ( ) for network connection, it means the camera fails to connect to LAN network. Check if the LAN cable is securely connected to the Ethernet port of the camera and to your hub/router, or check if the LAN cable is functioning normally.
  • Page 69 Chapter 9: Troubleshooting Symptom Possible Cause/Solution Network bandwidth is insufficient. Without sufficient bandwidth, video quality will deteriorate and image errors like pixelation or frame-drop may occur. When you view your camera remotely from the Internet, your camera needs sufficient upload bandwidth to transmit video stream and you need sufficient download bandwidth to download video stream at the remote location.

  • Page 70: Contacting Compro Technical Support

    Contact Compro technical support when you think you have encountered a SD card compatibility problem. The speed class of microSD card does not meet the requirement.

  • Page 71: Chapter 10: Technical Specifications

    RS-485 x 1, terminal block line out Video motion detection, tampering detection, loitering detection, audio detection, Intelligent Analytics multi-zone/sensitivity Triggering Event Analytics, schedule, I/O, network failure SMS, snapshot, local/remote recording, e-mail, FTP, alarm output, ComproView Triggering Reaction notification NC420 Technical Specs 10-1...
  • Page 72 Compro NC420 / NC450 Local Storage Local Storage 2GB on-board microSD storage (upgradable) Format AVI (audio incl.), by events or schedule; JPEG, file name format customizable Playback Playback by event type (motion, I/O, schedule, audio), auto overwriting; never erase Network 3GPP, ARP, DDNS, DHCP, DNS, FTP, HTTP, ICMP/IPv4, IGP, NTP, PPPoE, QoS, RSP, RTSP, Protocols SMTP, SSL, TCP/IP, UDP, UPnP Ethernet 10/100 Base-T, autosensing, RJ-45...
  • Page 73 Browsing Requirement Microsoft Windows XP SP3, Vista SP1, 7 (x86/x64) Processor Intel 1.7 GHz, 512 MB RAM Web Browser Microsoft Internet Explorer 6.0 or above, non-IE browsers require 3rd-party VLC codec Optional Accessories Accessories Camera bracket NC420 Technical Specs 10-3...

  • Page 74: Nc450 Technical Specs

    Compro NC420 / NC450 NC450 Technical Specs Video Sensor 1/3" progressive scan CMOS Video Standard Tri-codec: M-JPEG, MPEG-4, H.264 Secondary Channel Dual streaming supported Data Rate Stream 1/2/3GPP, multi-level configurability Dynamic Control Active bandwidth management, activity adaptive streaming Sensor Matrix 1600x1200 • Area of Interest (AOI): 1280x1024 cropped from native 1600x1200 up15 fps R esolution &...
  • Page 75 Chapter 10: Technical Specifications Local Storage Local Storage 2GB on-board microSD storage (upgradable) Format AVI (audio incl.), by events or schedule; JPEG, file name format customizable Playback Playback by event type (motion, I/O, schedule, audio), auto overwriting; never erase Network 3GPP, ARP, DDNS, DHCP, DNS, FTP, HTTP, ICMP/IPv4, IGP, NTP, PPPoE, QoS, RSP, RTSP, Protocols SMTP, SSL, TCP/IP, UDP, UPnP Ethernet 10/100 Base-T, autosensing, RJ-45 User Group 2 levels, unlimited users, ID/password protected, max 10 simultaneous users Encryption...
  • Page 76 Compro NC420 / NC450 Browsing Requirement Microsoft Windows XP SP3, Vista SP1, 7 (x86/x64) Processor Intel 1.7 GHz, 512 MB RAM Web Browser Microsoft Internet Explorer 6.0 or above, non-IE browsers require 3rd-party VLC codec Optional Accessories Accessories Camera bracket...

  • Page 77: Chapter 11: Appendix

    Figure 4-3. Installing Compro ActiveX ........

  • Page 78: List Of Figures And Tables

    Compro NC420 / NC450 Figure 6-14. Multi-Camera setting ..........6-18 Figure 7-1.
  • Page 79 Notes:...
  • Page 80 . c o m p r o u s a . c o m Compro Technology Head Office 4F. No. 12, Alley 6, Lane 45, Pao Shin Road, Hsin Tien City, Taipei, Taiwan Tel. +886 2 29180169 Fax. +886 2 29152389...

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Nc450

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