Damages should be brought to the attention of the delivering carrier within 15 days of delivery and NOT to Pentair Equipment Protection. Save the carton and packing material and request an inspection. Then file a claim with the delivering carrier.
CAUTION Operation of the HIBOY® air conditioners in areas containing airborne caustics or chemicals can rapidly deteriorate filters, condenser coils, blowers and motors, etc. Contact Pentair Equipment Protection for special recommendations. REFRIGERANT LOSS Your HIBOY® air conditioner was thoroughly tested before leaving the factory to insure against refrigeration leaks.
Pentair Equipment Protection approval. Pentair Equipment Protection must be notified of a claim in writing not later than fourteen (14) days from the date when Buyer has become aware of such occurrence, or where the defect is such that it may cause damage, immediately, such notice containing a description of how the defect manifests itself.
B. All returns to Pentair Equipment Protection must be securely packed, using original cartons if possible. All returns must have the RMA number visible on the outside of the carton. Pentair Equipment Protection is not responsible for material damaged in transit. Any refrigerant-bearing Goods must be shipped upright for return.